Demand Generation Manager

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

Mandatory (Experience 1) – Must have 5+ years of hands-on experience in Information Security, with a primary focus on cloud security across AWS, Azure, and GCP environments.

Mandatory (Experience 2) – Must have strong practical experience working with Cloud Security Posture Management (CSPM) tools such as Prisma Cloud, Wiz, or Orca along with SIEM / IDS / IPS platforms

Mandatory (Experience 3) – Must have proven experience in securing Kubernetes and containerized environments including image security,runtime protection, RBAC, and network policies.

Mandatory (Experience 4) – Must have hands-on experience integrating security within CI/CD pipelines using tools such as Snyk, GitHub Advanced Security,or equivalent security scanning solutions.

Mandatory (Experience 5) – Must have solid understanding of core security domains including network security, encryption, identity and access management key management, and security governance including cloud-native security services like GuardDuty, Azure Security Center etc

Mandatory (Experience 6) – Must have practical experience with Application Security Testing tools including SAST, DAST, and SCA in real production environments

Mandatory (Experience 7) – Must have hands-on experience with security monitoring, incident response, alert investigation, root-cause analysis (RCA), and managing VAPT / penetration testing activities

Mandatory (Experience 8) – Must have experience securing infrastructure-as-code and cloud deployments using Terraform, CloudFormation, ARM, Docker, and Kubernetes

Mandatory (Core Skill) – Must have working knowledge of globally recognized security frameworks and standards such as ISO 27001, NIST, and CIS with exposure to SOC2, GDPR, or HIPAA compliance environments

Key Responsibilities

1. Advance Licence & DGFT Compliance

 Apply, monitor, and close Advance Authorisations, EPCG, and LUT

Bonds.

 Maintain up-to-date records for Customs, DGFT, and Bank obligations.

 Ensure timely submission of documents for licence redemption and

audits.

2. Purchase & Imports

 Handle procurement of APIs, intermediates, chemicals, solvents, and lab

materials (domestic & international).

 Evaluate vendors, negotiate contracts, and ensure cost-effective

sourcing.

 Prepare import documentation (Bill of Entry, CHA coordination, landing

cost analysis).

 Maintain vendor database and track supplier performance.

3. Export Documentation & Coordination

 Prepare and verify export documents: Invoices, Packing Lists, Shipping

Bills, RODTEP, Drawback claims, BRCs, and COO.

 Coordinate with CHA, freight forwarders, banks, and customers to ensure

smooth export operations.

 Follow up with customers for documents, payments, and compliance

requirements.

 Maintain statutory export records for audits and government

submissions.

Qualifications & Experience

 Graduate / Postgraduate in Commerce / Science / Management.

 Diploma / Certification in Export-Import Management or International

Tradepreferred.

 8–10 years of experience in API / Chemical / Pharma industry with hands-

on exposure to DGFT, Customs, Purchase, and Export Documentation.

 Strong working knowledge of ERP/SAP, MS Office, DGFT/ICEGATE, and

banking documentation portals.

Skills & Competencies

 In-depth understanding of export-import regulations, pharma compliance,

and customs laws.

 Excellent negotiation and supplier management skills.

 Strong attention to detail in documentation and reporting.

 Good interpersonal skills for cross-department coordination.

 Ability to work independently and manage multiple responsibilities.

Why Join Us

 Opportunity to work in a globally recognized pharma company with 45+

years of excellence.

 Exposure to international markets, licensing, and regulatory compliance.

 Role with high responsibility and independence.

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Zmanda (Zmanda.com). BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee centric organization. Learn more at betsol.com

Job Description

The B2B Content Marketer will be responsible for creating, managing, and optimizing content that engages and educates our target audience of IT professionals. The role will include writing for various formats such as sales copy, social media, product documentation, long-form blog posts, and whitepapers. Additionally, the candidate will review and ensure the quality of content generated by external agencies and internal teams. This is a fantastic opportunity for someone eager to broaden their marketing knowledge and contribute to end-to-end campaigns that drive business growth.

Key Responsibilities:

• Write and develop content tailored to the needs and challenges of IT administrators and IT managers/directors in the B2B SaaS industry, with a focus on backup and recovery solutions.
• Develop content strategies aligned with customer personas, journey stages, and business objectives.
• Create high-quality content for multiple platforms including sales materials, social media, blogs, whitepapers, product documentation, and newsletters.
• Work with marketing and growth teams to distribute and promote content across various channels, including email, social media, and paid platforms.
• Manage and maintain a content calendar to ensure timely delivery of content aligned with marketing campaigns and business goals.
• Work with team members to develop and distribute compelling content that drives engagement and supports the customer journey.
• Collaborate with cross-functional teams (sales, product, customer success) to ensure content alignment with business goals and customer pain points.
• Work closely with sales, product, and dev teams to ensure content addresses key customer pain points and sales objectives.
• Review, edit, and perform quality assurance on content created by 3rd-party agencies and peers to ensure consistency in tone, voice, and accuracy.
• Repurpose and adapt content for different channels and formats to maximize visibility and engagement.
• Assist in the planning, creation, and execution of holistic content marketing campaigns.
• Leverage automation tools to personalize content at scale and streamline content distribution.
• Track and analyze content performance metrics, ensuring content is aligned with KPIs and business objectives.
• Track, analyze, and report on key content performance metrics, including engagement, leads, and conversion rates.
• Maintain a deep understanding of our products, services, and the competitive landscape.
• Create compelling case studies and customer success stories that demonstrate the effectiveness of our solutions.
• Stay updated with industry trends and best practices to continuously improve content strategy and execution.

Note from the Team:

At our core, we’re a tight-knit Marketing Team that’s passionate about what we do. We believe in the power of collaboration, creativity, and the impact great content can have on driving meaningful change. As a growing team, each of us wears many hats, but that’s part of the fun—we get to make a real difference every day, and we’re all in it together.

You’ll be working alongside people who truly care about the work they do and the people they do it with. One thing we strongly believe in is ownership. We don’t believe in pushing people to do their jobs—we trust you to take charge of your work, bring your ideas to the table, and own the outcomes. Autonomy is key here, and with that freedom comes the opportunity to make a real impact. If you love taking initiative and thrive when you have the space to create and lead, this is the place for you.

We’re excited about bringing someone on board who’s just as passionate as we are—someone who’s ready to make an impact, learn, and grow with us. If you love a challenge, thrive in a collaborative environment, and want to help shape something meaningful, we’d love to hear from you!

Qualifications

Requirements:

• 3-5 years of experience in content marketing or a related field, ideally within the B2B SaaS space.
• Strong interest and understanding of technical concepts, particularly in backup and recovery, data resiliency, and IT infrastructure.
• Proven experience writing for a technical audience, such as IT administrators, managers, and directors.
• Excellent writing, editing, and communication skills, with a keen eye for detail.
• Ability to work independently and manage multiple projects with tight deadlines.
• Familiarity with content marketing tools and platforms (e.g., WordPress, HubSpot, SEMrush, etc.).
• Experience working with external marketing agencies and performing content quality assurance is a plus.
• Strong analytical skills with the ability to measure content performance and suggest improvements.
• Eagerness to learn and gain a holistic view of marketing, including campaign building, performance tracking, and benchmarking.

Preferred Qualifications:

• Experience in the backup and recovery space or IT infrastructure marketing.
• Strong analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Familiarity with SEO best practices, Google Analytics, Atlassian (Jira/Confluence), and CRM tools.

A business development executive (BDE) is responsible for driving a company's growth by generating revenue, increasing sales. They do this by identifying new business opportunities, building relationships with clients, and developing strategic partnerships. 

Responsibilities

• Identify new business opportunities: Research market trends, analyze competitors, and identify new business opportunities 
• Build relationships with clients: Identify client needs, establish long-term relationships, and ensure client satisfaction 
• Develop sales campaigns: Set sales goals, evaluate sales team performance, and develop sales campaigns 
• Conduct market research: Perform in-depth market research to identify business opportunities 
• Develop business strategy: Monitor sales and KPIs to evaluate and optimize business strategy 
• Use negotiation skills: Use negotiation skills to build relationships and close contracts with clients 
• Promote company products: Promote the company's services to clients 
• Collaborate with other departments: Collaborate with sales, marketing & development team.

Skills 

• Strong communication skills, including verbal, written, and presentation skills
• Ability to listen and empathize
• Ability to build rapport and maintain relationships
• Ability to use presentation tools
• Ability to take up new challenges and overcome obstacles

Requirements and Qualifications :
- BS/MS degree in Computer Science, Engineering or a related subject
- 3-5 years of experience with Ruby and the Rails framework
- 3-5 years of experience with Git and Github
- 3-5 years of experience with SQL backends, preferably MongoDB, PostGre SQL
- Familiarity with testing tools such as Rspec
- Knowledge of Docker and docker-based deployment

- Critical thinker and problem-solving skills
- Team player
- Good time-management skills

• Develop & implement account plans, business capture strategies and proposals.
• Undertake executive-level engagement with target customer to present the product & relate it to business growth prospects.
• Derive and close business opportunities with target accounts
• Lead & manage Product Presentations.
• Establish, develop and manage key relationships towards business growth.