
Ø Candidate should have civil diploma.
Ø Candidate should have 3-4 year experience.
Ø Must have knowledge of security sector.
Ø Manage all site work of Gurgaon location.
Ø Manage the allocation of resources, including labor materials and equipment.
Ø Communicate effectively with clients, contractors and other stakeholders to ensure project expectations .
Ø Maintain accurate records of progress, costs and quality control measures.
Ø Ensure projects are completed on time, within budget, and to the required quality standards.
Ø Must have knowledge of AutoCAD & Drawing.
Ø Proper handling all site fencing work.

About Armstrong Wires Enginners Pvt Ltd
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Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
- Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
- Provide timely and accurate support, address customer concerns, and ensure satisfaction.
- Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
- Record and update customer interactions in the CRM system accurately.
- Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
- Education: Graduate in any discipline.
- Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
- Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
- Languages: Proficiency in English and Hindi or a South Indian language.
- Availability: Immediate joiners preferred.
- Work Schedule: 6 days a week, 1 day rotational off.
What You’ll Be Doing:
- Subject Matter Expert on implementing APEX code and workflow code end-to-end in Salesforce, identifying dependencies in support of delivery, release, and change management.
- Expert in Salesforce data structures, object structures and partners of extending these things to provide highly customised data storage.
- Partner with all cross-functional teams to determine Salesforce CRM needs.
- Develop customised solutions within the Salesforce platform, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing.
- Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the application.
- Create timelines, set expectations with RevOps and other cross-functional stakeholders.
- Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in the application.
- Maintain the security and data integrity of the application software.
- Research, Diagnose, and Monitor performance bottlenecks.
- Write documentation and provide technical training for cross-functional teams.
- Enjoy working with remote teams and people that have strong opinions
- Excellent verbal and written communication skills
- Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
- Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organisation
- Enjoy working with a diverse group of people who have strong opinions.
- Comfortable not knowing answers, but resourceful and able to resolve issues.
- Strong problem solving and critical thinking skills.
- Strong project management, presentation and public speaking skills.
- Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
- Strong customer service skills with proven service mentality
- Strong in documenting business processes and communicating system requirements
Desired Traits, Qualifications, Education and Experience Equivalency
- Be able to make decisions, meet targets and work under pressure.
- Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
- Ability to present to groups of mixed technical understanding.
- Adept at creating visuals to tell a story.
- Ability to build strong trust based relationships.
- Adept at shifting priorities while maintaining a high degree of organisation and control.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to recommend actionable insights from projects and lead projects autonomously.
- Ability to travel to remote sites. (less than 25%).
- Demonstrated ability to work with geographically dispersed teams.
- Ability to learn and understand new ways of doing things.
- Ability to drive standards and best practices for a team or organisation.
- Ability to exercise good judgment within broadly defined practices and policies.
- Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
- Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
- Excellent decision-making skills and the ability to work in a collaborative environment, a team player.
Traits of a successful partnership:
- You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
- You’re Collaborative – It is expected that you will partner with various departments to ensure organisational needs are met and to develop strategic programs.
- You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.
Preferred Experience/ Minimum Qualifications
- Graduate in Computer Science or a related field, or Professional Qualification/Salesforce Certification
- 4+ years of Salesforce developer experience
- 4 years experience in application development and/or software engineering.
- 2 years of proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
- Advanced knowledge of Salesforce CRM platform
- Proficiency with Salesforce Lightning Design System and Salesforce development lifecycle
- Demonstrated proficiency in SQL, Apex, LWC, Java and VisualForce
- Experience with Salesforce Sales, Service and Marketing clouds
- Experience developing customer-facing interfaces, including reports and dashboards, in Salesforce or other systems.
- Strong systems knowledge with the ability to effectively utilise DevOps tools such as Metadata API, GIT, Visual Studio Code, Jenkins, Jira, Confluence, etc.
- Strong understanding of Product development lifecycles.
- Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects.
- Experience performing live training sessions for internal and external stakeholders during system and process implementation.
- Must have strong communication skills and possess the ability to interact effectively with co-workers.
- Must have strong leadership skills.
- Additional Salesforce Certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I are highly desirable.
- Salesforce DevOps experience is highly desirable.
- Salesforce Developer Certifications will be given preference.
http://www.fictiv.com/" target="_blank">About Fictiv
Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.
This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Apply for this Job
What’s in it for you?
Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.
Impact in this Role
The Business Applications team performs a critical function for Fictiv by managing software that is part of the framework used to conduct day-to-day business. This team writes code to provide customised application configuration and data structures, customise workflows, implement monitoring and alerting, secure and control access, and integrate business software with Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Business Applications team partners closely with cross functional stakeholders to ensure that business systems software is properly secured and has managed change control to meet each of their needs.
This team sets the stage for ensuring Fictiv's business is delivering on KPIs and goals. This team provides inputs for Fictiv’s strategic decision making.
The Business Applications team implements business software across Fictiv’s departments.
As the Sr. Salesforce Analyst (Sr. Salesforce Application Developer, Specialist) you will partner with the RevOps team, to focus on changes and improvements to Salesforce functionality in support of business needs. You will work with the RevOps core team supporting Salesforce Sales and must be a strategic partner in determining best practices and efficiency gains as it relates to process improvements.
You will work with the Lead Salesforce Analyst to design and implement solutions that meet the technical requirements and business requires outlined by RevOps. You will also analyse project objectives, create customer workflows, and troubleshoot errors. This role requires extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems.
You will be responsible for understanding requirements, defining design, working with other cross-functional teams to create implementation plans, and providing thought leadership for all solutions to meet and exceed RevOps expectations. You will write APEX code and any supporting code required to implement solutions. You will own the stability, security, data accuracy, uptime and issue resolution in Salesforce. You will provide testing plans, unit testing and documentation for all solutions and develop strong cross-functional relations with Product, Engineering and Infrastructure. You will be accountable for following all Fictiv’s Engineering guidelines.
- Create website layout/user interface by using standard HTML/CSS practices
- Deep expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS.
- The candidate must have a strong understanding of UI, cross-browser compatibility, general web functions, and standards.
- Candidate must have knowledge of standards used for creating a responsive website.
- The candidate will be able to edit digital images with photoshop.
Requirements
- Proven experience of at least 1 year as a Web developer.
- Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
- Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
- Excellent visual design skills.
- Creative and open to new ideas.
- Adaptable and willing to learn new techniques.
- Analytical mind and problem-solving aptitude
About Drip Capital & Tech Team
The engineering team at Drip Capital is responsible for building and maintaining the online global trade financing platform that supports the interactions between buyers, sellers, financing partners, insurance agents, global retail partners, trade agents, shipping & transportation companies, supply chain and warehousing companies worldwide.
Our primary goal is to ensure that customers are provided time-critical capital and at the same time balance requirements related to risk, fraud management, and compliance. The services are accessed by customers worldwide and hence the engineering systems need to be policy-driven, easily reconfigurable, and able to handle multiple regional languages. We use machine learning for risk classifications/predictions, intelligent document parsing subsystems, robotic process automation, REST APIs to connect our microservices, and a cloud-based data lake and warehouse for data storage and analysis.
Our team comprises talent from top-tier institutions including Wharton, Stanford, and IITs with years of experience at companies like Google, Amazon, Standard Chartered, Blackrock, and Yahoo. We are backed by leading Silicon Valley investors - Sequoia, Wing, Accel, and Y Combinator. We are a global company headquartered in Silicon Valley along with offices in India and Mexico.
Your Role
As an AppSec Engineer in Drip Capital’s engineering team, you will have the opportunity to take ownership of :
- Contribute to and improve secure SDLC practice
- Design architecture, methods, and controls required to meet security, compliance, and audit requirements.
- Designing and implementing cloud and network security solutions.
- Do comprehensive threat modelling for our applications and infrastructure in an Agile flow
- Perform secure code review and security assessments of web, android and iOS applications, and cloud infrastructure (infrastructure as code).
- Proactively identify vulnerabilities across our platform and work with developers in fixing them.
- Automate and simplify security, as “Complexity is the enemy of Security”.
- Handle Vulnerability Management and Patch Management processes.
- Participate in the investigation related to Privacy/Security incidents and response activities.
- Work with DevOps to implement the security tools and automation of the security tasks.
- Mentor other engineers and evangelize security practices through cross-functional work with DevOps and engineering teams.
- Testing the deployed security solutions to make sure they function as planned.
Our Checklist
- A minimum of 4 years of experience as an AppSec Engineer
- Hands-on experience in secure design and architecture review of backend services, payments systems like payment gateways.
- Hands-on experience in secure code review and automation of common security workflows.
- Hands-on experience and a proven record of securing one or more of the cloud platforms: Azure, GCP, AWS and Hosted Cloud Solutions.
- Good understanding of OWASP and SANS testing methodologies.
- Good understanding of software security weaknesses and vulnerabilities.
- Good knowledge in securing architecture of web, mobile applications and cloud infrastructure.
- Ability to contribute as an individual and as part of a team
- Working knowledge of any scripting language; Python or Go preferred
- Experience in writing custom tools/scanners/extenders is a plus
- Red teaming experience is a plus
If you love to explore the security aspects of a distributed system that makes decisions related to global trade finance, let's talk!
Exp. with cellular & base station HW/Baseband system and board level system design.
- Developing front end website architectur
- Developing back end website applications
- Creating servers and databases for functionality
- Ensuring responsiveness of applications
- Seeing through a project from conception to finished product
- Designing and developing APIs
- Staying up to date in web applications and programming languages
- In-depth understanding of the entire web development process ( development and deployment)
- Write maintainable/scalable/efficient code.
- Design and architect technical solutions for the business problems
- Developing mobile application
- Working on Progressive Web App (PWA), Accelerated Mobile Pages(AMP)
- Working on PHP framework like laravel and codeigniter
- Working on web optimization tool like grunt/gulp.
REQUIRED SKILLS
- PHP, Mysql, HTML, CSS, Javascript, Bootstrap, Jquery
- Need excellent working knowledge on creating a responsive website and any PHP framework like Laravel or codeigniter
- It will be added advantage if you know angularjs1/ angularjs/ reactjs and web optimization tool like grunt/gulp
Skill set for a Mobile app developer with 3 to 5 years of experience
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● Interact with development teams to develop a strong understanding of the product and testing objectives.
● Design and develop modules/components
● Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
Essential Skill sets
● Should have hands-on expertise and thorough understanding of Object-Oriented JavaScript.
● Experience with popular ReactJS workflows (such as Flux or Redux).
● Knowledge of integrating JavaScript apps with HTML5/CSS3 frameworks like Bootstrap,
Foundation to achieve responsive behaviour of a website.
● Familiarity with code versioning tools such as Git, SVN, Github
● Excellent verbal and written communication skills.
Desired Skill Sets:
● Full stack experience with any backend server side programming language like PHP/Java/RoR etc.
● Experience on Docker, MongoDB
● AngularJS/NodeJS, Knowledge in any JS framework, Redis will be an added advantage.
● Working experience in building pages for Responsive and Adaptive design.









