Data Scientist

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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View Job: click here

Role - Senior Executive Analytics (BI)

Overview of job -

Our Client is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Senior Executive Analytics to join us. In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength, so we respect and nurture their individual talent and potential.

Reporting of the role - This role reports to the Director - Analytics.

3 best things about the job:

1. Responsible for data & analytics projects and developing data strategies by diving into data and extrapolating insights and providing guidance to clients

2. Build and be a part of a dynamic team

3. Being part of a global organisations with rapid growth opportunities

Responsibilities of the role:

• Design and build Visualization, Dashboard and reports for both Internal and external clients using Tableau, Power BI, Datorama or R Shiny/Python, SQL, Alteryx.

• Work with large data sets via hands-on data processing to produce structured data sets for analysis.

• Good to Have - Build Marketing-Mix and Multi-Touch attribution models using a range of tools, including free and paid.

What you will need:

• Degree in Mathematics, Statistics, Economics, Engineering, Data Science, Computer Science, or quantitative field.

• Proficiency in one or more coding languages – preferred languages: Python, R

• Proficiency in one or more Visualization Tools – Tableau, Datorama, Power BI

• Proficiency in using SQL.

• Minimum 3 years of experience in Marketing/Data Analytics or related field with hands-on experience in building Marketing-Mix and Attribution models is a plus.

Company Profile

Prescinto is a VC funded SaaS company in the renewable energy space enabling digital transformation for customers across the globe.

Prescinto provides solutions to improve power generation for Renewable energy power plants by identifying areas of underperformance and lost generation opportunities through patent pending methodologies; systematically addressing these through an automated workflow system to improve power generation for our customers.

 This is achieved by leveraging the IoT and Analytics platform built to collect high frequency data from distributed renewable energy assets and the comprehensive data lake.

 Roles & Responsibilities

 You are responsible for understanding the product architecture and Design laid out by the Architect and Develop product features in alignment with the architecture.

Product is built on Microsoft stack with Angular 11, .NET and data residing in MS SQL Server and InfluxDB, mobile application built on Flutter and data lake deployed on Azure environment. It extensively uses multi-threading for parallel processing, stored procedures for data access and leverages time-series database for storing high frequency equipment data.

In this role, you should be able to work independently as well as work with vendor and junior members to collaboratively build the features and take them to production. You need to be both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep.

Do you take pride in building customer centric functionalities with an eye on performance? Are you remembered for the quality of your code? This position is for you.

Desired Skills & Experience

• 8+ years of Product development experience of which at least 2 years should comprise of working independently with minimal supervision and guidance
• Experience with at least one full cycle development of product features from requirements to Production deployment to Post production support is critical
• Excellent Programming Skills using C#, WPF, MVVM, Winforms, .NET Framework, Windows Communication Foundation (WCF), ASP.net web api, SQL Server, Store Procedure, Triggers
• Solid Understanding of Multi-Threading and Parallel Programming
• Excellent understanding of Windows Operating System Internals (Process, Threads, Memory Management).
• Clear understanding of OOP and OOAD
• Excellent application debugging skills using Visual Studio Debugger
• Strong knowledge in design patterns, data structures and algorithms
• Experienced in developing Windows desktop applications
• Ability to work independently and be self-driven
• Should have knowledge on code repositories like SVN, GitHub etc and Agile tools like JIRA
• Should have excellent communication skills, excellent analytical and problem-solving skills
• Have working experience in Test-driven Development and Test Automation experience in third party control like DevExpress, Telerik WPF controls
• Experience building a SaaS product preferable
• Startup experience preferable

• Prior Proven Experience in growing organic traffic and generating leads.
• Create a Content Strategy in accordance with the Marketing Funnel Stages.
• Hard-core Expertise in SEO Strategies like Competitor Research, Keyword Research, Content Strategy, Link Building, and Technical SEO, etc.
• Lead a team of SEO Executives, Content Writers, and Web Developer.
• Collect data and Present reports on traffic, keyword rankings, and other SEO aspects to Top Management.
• Needs to have a good command of English
• Basic Finance knowledge is preferred.

UI-UX Designer

http://www.nymbldigital.com/" target="_blank">http://www.nymbldigital.com

Full-time

Nymbl Digital is a content marketing and design agency based out of Bangalore catering to clients in Mumbai and Bengaluru. We are a small, young team of 6 and within 1.6 years of operations, we have catered to 20+ clients.

On the sidelines, we are working on a product, for which we are looking to add illustrators, creative artists and designers in our team. If you know someone, please do refer them to us.

Remote

Yesterday.
(Means we're looking for someone who can possibly join us ASAP or within 1 month at max)

Monday-Friday and alternate Saturdays. Sundays Off.

• Experience: 1-3 yrs in a UI/UX, designing or a similar role
• A prior client servicing experience will earn you brownie points!
• Strong understanding of modern mobile and website design principles.
• Strong UI/UX design portfolio - with design examples of website, landing page, emails/newsletters, banners, logo designs and other digital collaterals.
• Experience with Mobile & Web Apps is an add-on.
• Knowledge of wireframe tools (e.g. Balsamiq, http://wireframe.cc/" target="_blank">Wireframe.cc and InVision)
• Software skills - Photoshop, Figma, XD, InDesign, Sketch, Illustrator, After Effects, Origami Studio, Affinity Photo, Affinity Designer.
• Proficiency in verbal and written communications.
• Experience in handling multiple clients as a point of contact across various business verticals.
• Should be able to guide, mentor & manage a team.
• Strong in communication & client relationship building.

• We don't care for your marks - we care for what you learnt there.
• Impeccable, out of the box communication & writing skills. If wit and sarcasm runs through your blood then we're looking at the right person.
• Have you created a design interface that "you" wanted without caring if the world would need it? Then you're the kind of person who's selfish yet a charming one. ;)
• Independent, Responsible & Entrepreneurial.

We believe, these are some of the most under-rated skills in the professional world. A skill that takes a person from the associate table to the executive one.

> "An executive is the one who can think independently, figures out ways to get shit done and makes quick decisions along the way."

• Empathy + Kindness + Willingness to put in the work = Nymbl’s culture fit. If your ego writes off cheques your body can't cash - then it’s better you watch Suits at home. (Only legends will understand this)
• Dekho boss - thoda pressure toh hoga. Nahi toh heera kaise banoge? (Look bud, at times you’ll be under pressure. How else will a diamond come into being?)

• Undertaking user research, market research and competitor analysis whenever required.
• Designing of UI elements such as - websites, landing pages, emails, banners, navigation menus, search boxes, tabs, widgets and other digital assets.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Strategising and conceptualising a comprehensive UI/UX design strategy for the clients.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Producing high-quality UX design solutions through wireframes (both low and high fidelity), visual-graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Collaborating with the project coordination team and fellow designers to ensure the creation and delivery of tailored experiences for the client.
• Providing consultation on the implementation of UX research methodologies and testing activities in order to analyze and predict user behaviour.
• Adhering to style standards of the brand, inclusive of their typography and graphic design.
• Identify and troubleshoot UX problems (e.g. responsiveness, flow, complexity).
• Conduct layout adjustments and create responsive designs based on user feedback.

1. Competitive remuneration with yearly bonuses.
2. Work from anywhere. We intend to be remote - at least for the next few months.
3. Individual health insurance.
4. Bi-weekly chit-chat sessions: This is where a team member picks one topic of their choice and speaks for about an hour on it. It can be anything but shouldn’t be related to digital marketing. Come on? We do that shit every day, it’s time we learnt something new!
5. Personal Finance: Our team consists of finance aficionados and we kinda love to blabber about it. Just in case you need some help with planning your investments, insurance or just wish to know how to manage money - we’ll help you out.
6. Courses: We know tons of free but kick-ass courses out there to help you get to the next level. In case a course is paid & you think it will add value to your learning curve, it’s on the house.

• M. Com with 4 / 5 years of experience,
• CA Inter with 3 to 5 years of experience,
• preferably in MIS reporting, Monthly closing of Books of Account, preparation of P&L, Balance Sheet, Schedules, etc.
• Working knowledge in SAP preferable 

Developing new user-facing features using React.js/React Native

• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Ability to work through new and difficult React Native Issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.