Role: Motion Graphics Designer

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

Key duties and responsibilities include

• Expert in configuring, managing, and customizing the Salesforce CPQ (Configure Price
• Quote), CLM (Contract Lifecycle Management) and Orders Lifecycle.
• Understand the Data Model related to Salesforce CPQ.
• In-depth knowledge in Product setup, Product Options, Product configuration & rules, Pricing, Discounting, and Quote templates in Salesforce CPQ.
• Experience in integrating Salesforce CPQ with external systems using connectors, SOAP/REST API.
• Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities.
• Design and implement Quote to Cash solutions using Salesforce CPQ Optimization of solutions through an understanding of business needs and technology capabilities.
• Utilize best practices to perform operational support, enhancements, bug fixes as needed.
• Work closely with key stakeholders/project team to recommend and agree technical solutions to meet business requirements.

Skills and experience required

• Should have 4+ years of implementation experience on Salesforce Development.
• Should have min 2+ years of hands on experience of CPQ Development.
• Good Salesforce programming skills (Apex and Visualforce/LWC)
• Advanced knowledge of the Salesforce CRM platform and suite of Salesforce products.
• Ability to design and provide solutions using Salesforce.com out of box features and custom development tools.
• Extensive experience in all phases of SFDC process which involves requirement gathering, requirement analysis, design, development, implementation Integration & enhancement in Salesforce projects.
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs.
• Good understanding of Salesforce CPQ Price Waterfall methodology.
• Proficiency in various CPQ functionalities like amendments, renewals, and order management. Proven experience in solution design, effort estimation, and work breakdown for assigned tasks to support Agile practices.
• Effective verbal, and written communication skills.
• Good work ethic, passion for product quality, and attention to detail.

Qualifications

• Bachelors/Postgraduate degree, professional qualification, or relevant experience
• Salesforce CPQ certification is mandatory.

• Responsible for providing technical leadership, design and development of complex pieces of the service oriented architecture based platform.
• Modelling Database Design for large scale applications.
• Develop for performance engineering.
• Design for the right use of micro services, containerization and observability.

• Drive technology and product innovation through rapid prototyping and iterative development.
• Create reference implementation for our integrations and for backward compatibility.
• Not interested in managerial responsibilities

Requirements, Desired Skills and Experience

• Tech Stack based on Ruby-on-Rails, Python-Django or Node.js frameworks.

• Engineering degree 

   Opportunities for the right candidate

• Build and develop SaaS and PaaS products from scratch
• Build the best-in-class UX based products
• State of Art technologies (Latest trends in the industry)
• Work with a well-knit team, almost like one’s family
• Startup culture and advantages of working in a co-working space
• Performance based career progress and high visibility with management and founders

• Industry Type: IT Software Development
• Department: UX, Design & Architecture
• Employment Type: Internship
• Role Category: Video Editing, Design & Multimedia

Overview:

We are seeking a highly creative and motivated Video Editing and Motion Graphics Intern to join our dynamic IT and consulting firm. The ideal candidate will have a passion for video storytelling, and motion design, and the ability to bring innovative ideas to life through engaging video content. This role is perfect for someone enthusiastic about utilizing the latest in video editing software and motion graphics to create compelling videos for a variety of channels including social media, websites, and promotional campaigns.

Responsibilities:

• Video Editing: Trim, edit, and manipulate video footage to produce high-quality content. Includes editing raw footage into final videos for platforms such as YouTube and enhancing video and sound quality with various software tools.
• Motion Graphics Design: Develop and integrate visually striking motion graphics and animations into projects, including promotional videos, advertisements, and product presentations, to enhance storytelling and viewer engagement.
• Creative Collaboration: Work closely with cross-functional teams, including graphic designers and content creators, to understand project objectives and translate ideas into compelling visual stories.
• Software Proficiency: Demonstrate expert proficiency in Adobe Premiere Pro, with strong skills in Adobe After Effects, Adobe Illustrator, and Adobe Photoshop. The ability to use additional video editing and motion design tools is a plus.
• Quality Control and Enhancement: Responsible for ensuring the highest quality of video content, including color correction, sound enhancement, and integrating visual effects.
• Learning and Innovation: Stay updated with the latest trends in video editing, motion graphics, and emerging technologies to continually bring fresh, innovative ideas to the team.

Basic Skills Required:

• Creative Thinking: Ability to generate creative solutions and translate ideas into visually compelling stories.
• Communication: Strong English communication skills, with the ability to articulate ideas effectively to team members and stakeholders.
• Time Management: Excellent organizational skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Educational Background: Currently pursuing or recently graduated with a Bachelor's Degree in Art, Animation, Multimedia Design, or a related field. Fresher and experienced candidates are welcome to apply.

Why Join Us?

• Be part of a creative, innovative team that values fresh ideas and creative thinking.
• Opportunity to work on diverse projects across various domains, enhancing your portfolio and gaining invaluable experience in the IT and consulting industry.
• Receive mentorship and training on the latest software and design techniques from experienced professionals in the field.

Website Link: https://www.feedants.com

Selected intern's day-to-day responsibilities include:

1. Conducting market research and analysis to identify potential business opportunities

2. Creating and delivering presentations to potential clients and partners

3. Identifying and contacting potential clients and partners, and following up with leads

4. Assisting with creating sales collateral, such as brochures and presentation

5. Maintaining and updating customer and prospect databases, tracking key metrics, and reporting on performance

6. Staying current with industry trends and best practices, attending conferences and networking events, and sharing knowledge and insights with the team

7. Completing administrative tasks as needed, such as scheduling meetings, organizing files, and managing project timelines

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients, while delivering financially favorable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

Key job responsibilities

• You will own multiple global products, and help create and drive the overall strategy, vision, and roadmap for each.
• You will have a high degree of ownership over critical features and the overall customer experience.
• You will be customer obsessed and technology savvy, with a deep passion toward improving existing solutions and finding newer opportunities.
• You will take up and deliver on innovative/emerging technology options, and work closely with multiple teams.
• You will contribute to engineering discussions around technology decisions and strategy related to your products.
• You will embrace ambiguity with critical and analytical thinking, obtain buy-in from a diverse set of stakeholders and senior executives, and drive end-to-end product management.

Basic Qualifications

• 5+ years of product management experience.
• Strong written and verbal communication skills, and experience presenting to senior executives and external stakeholders.
• Proven proficiency in Product Design.
• Demonstrated ability to conceptualize, launch and scale new products in a fast-paced entrepreneurial environment.
• Demonstrated success working with a wide set of stakeholders - engineering, design, field operations, Operations, Marketing, Sales etc.
• Strong technical acumen and understanding of emerging technologies

Skills that will help you build a success story with us

• An ability to quickly understand and solve new problems
• Negotiation and conflict management
• Strong interpersonal skills
• Excellent data interpretation
• Stress tolerance
• Context-switching
• Intrinsically motivated
• A tactical and strategic track record for delivering research-driven results
• Ability to motivate and lead a team and manage multiple requirements
• Innovative and people management with an understanding Competitive Analysis.
• Ready to travel, as required

Quick Glances:

• https://www.anarock.com/aboutus">What to look for at Anarock
• https://www.linkedin.com/company/anarock-technology/">Who are we A glimpse of Anarock Tech, know us better
• https://www.anarock.com/news-and-media">Anarock - Media – Visit our media page  

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, colour, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

Desired Candidate Profile

• Good experience in all generalist functions and HR coordination
• Excellent communication skills
• Good interpersonal and organizational skills