Data Scientist 2

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.

skill:

Strong Written and verbal communication

Job Types: Full-time, Permanent

Preferably Male candidate from BGV field.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is looking for Software Engineer II with in-depth experience in high scale distributed systems. You will participate in the design and implementation of of our Edge Computing platform that is used to deploy global, scalable and secure applications. Your work includes, but not limited to, Research, design and build highly reliable, available and scalable platforms, API definition, implementation, deployment, operational management, and debugging.

Responsibilities:

• Deliver solutions that will help create, deploy and manage the service components of the platform
• Investigate various open source and close source technologies, components, libraries, tools etc. and help build a highly available, highly scalable and easily manageable system
• Take ownership of software components and   deliver   a   complete   product   satisfying   functional, scale, performance   and manageability requirements.
• Hands-on   coding   in   multiple   languages   while   considering   performance,  scalability, maintainability, and flexibility
• Understanding and exposure to design patterns and coding practices especially as applied to microservices architectures and API design, implementation and management
• Experience in Cloud native providers like MS Azure or AWS or Google Cloud or any major Cloud vendors in the market and their services
• Independently investigate, present options, review and implement completely new functionality
• You will work closely with other development teams, product management, UX, and QA to define and implement a new product offering while ensuring continued functionality.
• Perform code reviews, set coding practices and guidelines within the team
• Ability to implement all phases of a development cycle for a software product from understanding requirements, going through design, development and deploy phases
• Work with geographically distributed teams

Minimum Qualifications:

• Knowledge and experience in highly distributed software systems, ability to understand the nuances and solve problems related to scale, performance and resiliency of such a system
• Experience in programming languages: Golang, Java, Python any objected oriented high level proprietary or open source language with strong programming constructs.
• Good understanding of programming fundamentals & their application to highly scalable web-based systems
• Experience in developing polyglot software using service definition language and framework like gRPC, Thrift, Google Protocol Buffers, OpenAPI etc.
• Must have hands on SQL or No SQL technologies.
• Experience working on CICD methodology and Git based workflow
• Experience in Docker technologies including experience in optimizing Docker image and managing Docker image lifecycle. Experience in orchestration systems like Kubernetes and container technologies like Docker, rkt is a plus
• Excellent written and verbal communication skills
• Strong interpersonal, team building, and mentoring skills
• BS/MS degree in Computer Science or equivalent with 3+ years of software development experience