Business Development Executive

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

About us

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview

As an SDE 2 Back-end Engineer at Astra, you will play a crucial role in the development of a new vulnerability scanner from scratch. You will be architecting & engineering a scalable technical solution from the ground-up.

You will have the opportunity to work alongside talented individuals, collaborating to deliver innovative solutions and pushing the boundaries of what's possible in vulnerability scanning. The role requires deep collaboration with the founders, product, engineering & security teams.

Join our team and contribute to the development of a cutting-edge SaaS security platform, where high-quality engineering and continuous learning are at the core of everything we do.

Roles & Responsibilities:

• You will be joining our Vulnerability Scanner team which builds a security engine to identify vulnerabilities in technical infrastructure.
• You will be the technical product owner of the scanner, which would involve managing a lean team of backend engineers to ensure smooth implementation of the technical product roadmap.
• Research about security vulnerabilities, CVEs, and zero-days affecting cloud/web/API infrastructure.
• Work in an agile environment of engineers to architect, design, develop and build our microservice infrastructure.
• You will research, design, code, troubleshoot and support (on-call). What you create is also what you own.
• Writing secure, high quality, modular, testable & well documented code for features outlined in every sprint.
• Design and implement APIs in support of other services with a highly scalable, flexible, and secure backend using GoLang
• Hands-on experience with creating production-ready code & optimizing it by identifying and correcting bottlenecks.
• Driving strict code review standards among the team.
• Ensuring timely delivery of the features/products
• Working with product managers to ensure product delivery status is transparent & the end product always looks like how it was imagined
• Work closely with Security & Product teams in writing vulnerability detection rules, APIs etc.

Required Qualifications & Skills: 

• Strong 2-4 years relevant development experience in GoLang
• Experience in building a technical product from idea to production.
• Design and build highly scalable and maintainable systems in Golang
• Expertise in Goroutines and Channels to write efficient code utilizing multi-core CPU optimally
• Must have hands-on experience with managing AWS/Google Cloud infrastructure
• Hands on experience in creating low latency high throughput REST APIs
• Write test suites and maintain code coverage above 80%
• Working knowledge of PostgreSQL, Redis, Kafka
• Good to have experience in Docker, Kubernetes, Kafka
• Good understanding of Data Structures, Algorithms and Operating Systems.
• Understanding of cloud/web security concepts would be an added advantage

What We Offer:

• Adrenalin rush of being a part of a fast-growing company
• Fully remote & agile working environment
• A wholesome opportunity in a fast-paced environment where you get to build things from scratch, improve and influence product design decisions
• Holistic understanding of SaaS and enterprise security business
• Opportunity to engage and collaborate with developers globally
• Experience with security side of things
• Annual trips to beaches or mountains (last one was Chikmangaluru)
• Open and supportive culture 

Responsibilities

● Develop and execute a comprehensive social media strategy aligned with Rocketlane's overall marketing goals and target audience.

● Manage our LinkedIn, Twitter, and Instagram pages to ensure consistent brand messaging and engagement.

● Create and publish engaging posts, articles, images, and videos that resonate with our target audience.

● Monitor social media trends, industry developments, and competitor activities to identify opportunities for optimization.

● Collaborate cross-functionally with the marketing, design, and product teams to ensure consistent brand messaging and a cohesive online presence.

● Actively engage with followers and respond to comments, messages, and inquiries promptly and professionally.

● Implement strategies to drive lead generation, pipeline growth, and conversion through social media channels.

● Develop and maintain a content calendar to plan and organize posts, campaigns, and initiatives.

● Analyze social media performance using relevant metrics and tools, and provide regular reports with actionable insights to improve engagement and conversion rates.

● Collaborate with the content team to ensure social media content aligns with broader content marketing strategies.

● Create high-quality written content, including blogs, e-books, and other forms of thought leadership materials.

● Contribute to the creation of product marketing content, highlighting Rocketlane's features, benefits, and unique value proposition.

Qualifications

● Bachelor's degree in Literature, Marketing, Communications, Business, or a related field preferred.

● Strong understanding of social media platforms, trends, algorithms, and best practices.

● Excellent written and verbal communication skills, with the ability to craft engaging and persuasive content.

● Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment.

● A genuine passion for social media marketing and a willingness to stay updated on industry trends.

Good-to-have

● 1-2 years of work experience as a social media manager or similar role, preferably within a B2B SaaS startup environment.

● Proficiency in social media management tools, analytics platforms, and scheduling software.

● Familiarity with content marketing strategies, SEO principles, and lead generation tactics.

● Basic knowledge of graphic design and video editing tools is a plus. Benefits

● Competitive salary and performance-based incentives.

● Opportunity to contribute to a rapidly growing startup and make a significant impact on its success.

● A collaborative work environment that values creativity and innovation

Desired Candidate Profile

• A Master's degree in business administration (MBA), Marketing
• Minimum 16 to 22 yrs of Sales experience in personal care/ hygiene industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision    

• 5-8 years of experience in handling social media and Influencer marketing campaigns 
• Excellent knowledge of Whatsapp, LinkedIn, Facebook, Twitter, Instagram , and other relevant platforms 
• Understanding of SEO and web traffic metrics 
• Good knowledge of social media KPIs 
• Proven track record in outreach campaign strategies 
• In-depth knowledge of the social media marketing industry 
• Impeccable verbal and written communication skills 

Responsibilities

• Develop and execute social media strategies and creative campaigns 
• Identify and build relationships with prominent influencers and thought leaders 
• Develop content ideas and write and curate content 
• Research relevant industry experts, competitors, target audience, and users 
• Brainstorm new, creative approaches to influencer campaigns 
• Keep abreast of emerging trends, technologies, and influencers.
• Find new and better ways of measuring social media activity.
• Develop, implement and manage our social media strategy 
• Define most important social media KPIs 
• Manage and oversee social media content 
• Measure the success of every social media campaign 
• Stay up to date with the latest social media best practices and technologies 
• Work with copywriters and designers to ensure content is informative and appealing 
• Monitor SEO and user engagement and suggest content optimization 

Key Performance Indicators

• Creating unique value propositions for both brand and key products and implement them with an always-on calendar
• Drive strategic brand initiatives positively impacting key parameters like Imagery, Awareness, and Consideration.
• Identifying content amplification opportunities (Real-time trends, collaborations, etc.)
• Improve engagement rate for the brand across relevant platforms.

Core competency

• Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
• Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams
• Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
• Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback

Wooqer is on a mission to create a SuperApp for Operations where business users can create, find, and discover virtually any app that makes them deliver better results everyday. By enabling users to act fast, make data driven everyday decisions and a wide selection of industry/cross-industry best practices, Wooqer is emerging as the go to business platform. To fuel our continued innovation led growth, we invite the best technology and business minds to join the team and live up a startup experience, by creating one for our customers.

We are now looking for an experienced sales person, team leader and growth hacker who is ready for a huge challenge alongside a massive opportunity. This is a brand-new team and you- will build this grounds up and at a superfast pace.

Our sales leader builds sales outreach capability and capacity delivering on revenue goals for Wooqer! You establish the outreach engine through ongoing market research for opportunities, A/B testing the pilot pitch, defining the sales structure and process, hiring and training SDR- s, establishing an incentive plan for sales teams, and leading closures by example.

- You will refine Wooqer offering for a target market, generate and calibrate winning buying propositions, define a metrics framework to continuously refine the outreach to build a repeatable and predictable revenue engine.

- You will work closely with product marketing, revenue leadership, customer success leadership and business heads to create new products through market feedback loop.

- The successful candidate for this very high impact role will be a self-starter with a passion for sales, salespeople and data! You can persuade trees and motivate mountains! You- ll have exemplary communication skills, boundless energy, strong writing skills, and show strong ownership and commitment.

Basic Qualifications

- You should love selling!
- You will have experience in a leadership role in a high growth SaaS sales team.
- You are a great sales recruiter and coach. You- d have built a winning sales team (irrespective of size).
- You are a great communicator with ability to listen to the needs of all stakeholders, and than able to communicate your vision to all levels of stakeholders.
- You will have very strong numerical, analytical and problem solving aptitude as well as passion for data.
- A Btech from a top tier tech school with minimum of 5 years sales/revenue experience. If you have an MBA and still hungry to build, apply anyway.
- Passion for acting on a vision with excellent sense of humor!