Data Engineer- SQL+PySpark

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

 

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

 

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

 

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

 

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

 

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

We need a researcher who can do research on the asked topics. Topics will include from Motivational content  , history , business and finance.

We need someone who can help us to find WOW!! and inspirational stories...

Responsibilities:

Maintain and manage of current IT infrastructure.

Maintain and Manage current computer Network and Severs.

Provide right solution for user based query / requirement

Handle day to day IT related query / issue in given timeline.

Giving status report to Respective supervisor / Manager on daily basis.

Adherence to the expected roles and responsibilities w.r.t ISMS and QMS standards.

 

Required Skills:

Network and servers installation and configurations

Linux & Windows system management

Hardware and software installation and management

O365 and G-Suite Management

Client communication and follow up

Vendor communication, follow up

 

Educational Qualifications ,Certifications & Experience : 3 - 5 years of experience

Knowledge of Windows server and Hyper V Networking(Cisco) Technology, O365 and Gsuite

Certification: CCNA(Preferred), MCSA(Preferred), RHCE(Preferred)

Graduation: Any discipline. (Graduation in Computer Science or related field will be a big plus)

Designation: Lead - UI Designer (ABL_SS_481), Senior UI Developer (ABL_SS_433)

Position description:

• Design experiences for mobile and web.
• Perform the entire design cycle of assigned projects; i.e. understand objectives, ideate solutions, wireframe & prototype, create visual designs, and make iterative improvements.
• Develop a thorough understanding of the users from research and be their champion in all internal discussions.
• Instill form and function in your designs with thoughtful use of layout, color, gradient, type, icons, imagery, and interaction.
• Interface with developers to ensure that the final development matches your design vision.
• Create and manage style-guides for swift and consistent performance of the team.

 

Primary Responsibilities:

• UI Design for Mobile and Web application platforms.

 

Reporting Team

• Reporting Designation: Head - Digital Strategy (ABL_SS_251)
• Reporting Department: Digital Strategy (2172)

Educational qualifications preferred

• Field specialization: Design and visual communication, Web Designing and Computer Graphics

Required Competencies:

• Designer competent in creating excellent mobile and web experiences. You have premier work to showcase in your portfolio.
• Believe in user-centric design and can justify your design decisions with sound logic and backing.
• Obsessed with being pixel-perfect and are well-versed with platform design guidelines (Material Design, iOS guidelines, etc).
• Possess good knowledge of usability, color, typography, iconography, and interaction design.
• Keen to interact with your users and optimize your design based on the principles of UX research.
• Able to design cross-platform experiences with clarity on what will work on desktop and mobile, and what will not. 
• Should have fluent verbal and written communication skills in English.

 

Required Skills:

• 5-8 years of experience in digital design for mobile and web.
• Competence in prevalent design tools (like Sketch/XD, Photoshop, Illustrator, and InVision/Zeplin)
• An elaborate and consolidated portfolio showcasing your work and skills.

About the Company: Fabric Monde (fabricmonde.com) is a technology platform in the B2B Fashion space, reimagining how Buyers and Sellers transact in India and abroad.

Team: 3 co-founders who are 2nd-time Entrepreneurs from IIML and IITM + experienced ex Entrepreneurs + believers who are ready to change the industry

Looking for: Tech Leader who can

1. Imagine and Dream as par and beyond with the founding team

2. Evolve dynamically from building products to lead the entire team

3. Build products in pace for pilots to structured large scaling

4. Own, Think, Architect, Design, Build, Lead products

5. Write Tech-related blog posts or give talks

6. Attract tech talent to build the team to scale

7. Understand Business goals and own the Tech piece with Data mindset

We are on a mission to build the largest online Global B2B Marketplace for Fabrics. We have raised a seed round and built the team to take on Udaans and Zilingos of the world.

Apply if

1. You can dedicate the next couple of years to Fabric Monde in disrupting the space we are working in.

2. You are excited about doing great in your life and you believe in yourself.

3. You think of owning the company and not settle for salaries.

P.S: We are imagining that you have it in you to do anything in any technology/stack given an overnight time ;)

This job will have a good ESOPs component along with the fixed salary. 

• Writing scalable, robust,, testable, efficient, and easily maintainable code

• Translating software requirements into stable, working, high performance software

• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architectur

• Strong knowledge of Go programming language, paradigms, constructs, and idioms

• Knowledge of common Goroutine and channel patterns

• Experience with the full site of Go frameworks and tools, including:

  • Dependency management tools such as Godep, Sltr, etc.
  • Go’s templating language
  • Go’s code generation tools, such as Stringer
  • Popular Go web frameworks, such as Revel
  • Router packages, such as Gorilla Mux

• Ability to write clean and effective Godoc comments

• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Job brief:
We are looking for a director of engineering to lead our engineering department and help us build great products. You’ll manage our infrastructure and ensure all internal systems operate securely and effectively.
To be successful in this role, you should be confident managing our teams while, at the same time, setting goals, budgets and timelines for various projects. We also expect you to be in charge of our integrations with external partners and oversee all software development plans from ideation to execution.
Ultimately, you’ll make sure we use innovative technologies that maximize our productivity and help our company grow.
Job Description:
• Oversee front-end and back-end development teams and their projects
• Monitor reliability and performance of all internal systems to suggestimprovements
• Ensure compliance with security regulations
• Manage software development projects by setting requirements, goals and timelines
• Prepare and manage the engineering department’s budget
• Design strategies for future development projects based on the company’s overallobjectives
and resources
• Hire engineers and coordinate their training
• Implement innovative technologies
• Coordinate with external stakeholders for new integrations and tools
• Review and update policies relevant to internal systems and equipment

Requirements:
• Work experience as a director of engineering, Head of engineering, CTO, Engineering
Manager or in a similar senior-level position at an engineering department
• Extensive experience with cloud technologies and modern human-computerinterfaces
• Hands-on experience in back-end and front-end development
• Good understanding of agile methodologies
• Leadership abilities with a strategic mind
• Excellent project management skills

Stack: Golang, Python, React.js, Docker and Kubernetes, Elastic Search

Desired Skills: ➢ Min. 2 + years of experience of working as a QA or Sr QA for a US, UK or Australian process (Voice Process)
Must be Graduate
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management

• Hands-on experience with various Microsoft technologies like .Net, ASP.Net, WCF, Web API, MVC SharePoint and/or Azure.
• Effective project and work-stream management.
• Strong understanding of Agile methodology and processes.
• Managing, mentoring and developing individuals into strong leads.
• Managing project effectively by defining milestones and schedules.
• Critically evaluating information gathered from multiple sources and reconciling conflicts.
• Interacting effectively with both technical and non-technical members on the team.
• Managing risks related to people, technology and processes.
• Ensuring adherence to standards and best practices.

Desired Profile:

• Minimum 10+ years of experience of shipping high quality software.
• Minimum 2 years’ experience of people management with proven track record of building and growing strong teams.
• Strong technical skills with computer science background or equivalent experience.
• Quick learner, ability to multi-task and work under pressure, and work with geographically distributed teams.
• Ability to influence management through presentations, written and verbal communication.
• Great leadership skills to work effectively with.
• Preferred candidates with valid US B1 visa and available to travel onsite at a very short notice.

Nature of the Project: The application developer will be delivering the json data based on the API Calls. Based on the response data, the UI developer should be able to put the data as per the requirements. Good Understanding of DOM Roles & Responsibilities: - Ability to choose right set of technologies and tools for a given problem area. - Stay abreast with and evangelize latest frameworks, best practices, bleeding edge UI technologies and solutions across the company. - Able to make responsive UI pages (both mobile and desktop based) using latest UI frameworks like Angular, Bootstrap, HTML5, CSS3 - Ability to customize the application using build tools like Grunt/Gulp, scaffolding tools like Yeoman, Bower, NPM. - Take rough wireframes and storyboards created by team visual and interaction designers and turn them into working prototypes. - Ability to efficiently produce high quality software engineering solutions to meet customer needs Years of Experience: 4 – 6 years Skill set: 1. Strong knowledge in HTML5, css3, JavaScript and jQuery 2. Worked on any one of the JavaScript framework (AngularJS, ExtJS, BackboneJS, ReactJS) 3. Strong Knowledge in Oops concepts 4. Worked on any one of the CSS framework (Bootstrap, Bourbon Neat) 5. Knowledge in Unit testing framework 6. Knowledge in build tools like grunt, gulp. 7. Knowledge in css preprocessor languages (LESS / SASS)