Data Engineer

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

We are seeking a skilled and motivated Python Full Stack Developer to join us. The ideal candidate will have experience with Python, JavaScript and its related technologies, as well as a passion for developing efficient and scalable software solutions.

Responsibilities:

• Design and develop high-quality, scalable applications using Python, Django, DRF, FastAPI and JavaScript frameworks such as React or Vue.js
• Analyze business requirements and develop software solutions to meet those needs
• Write clean, maintainable, and efficient code
• Test software solutions to ensure they meet performance, scalability, and reliability requirements
• Debug and troubleshoot issues in the software
• Stay up-to-date with emerging trends and technologies in Python development

Qualifications:

• Bachelor's or Master's degree in Computer Science or related field
• At least 2 years of experience in developing applications using Python, Django, DRF or FastAPI.
• At least 2 years of experience in using front-end JavaScript frameworks such as Jquery, React or Vue.js
• Experience with database technologies such as PostgreSQL and MongoDB
• Experience with AWS or other cloud platforms
• Ability to write clean and maintainable code
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills

Nice to have:

• Knowledge of Trading in stocks, forex, futures etc.
• Knowledge of automated trading
• Experience with Different Trading Platforms

We offer:

• Competitive salary
• Flexible working hours

Job Types: Full-time, Regular / Permanent

Salary: ₹400,000.00 - ₹10,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay
• Yearly bonus
• Performance-based bonus

Ability to commute/relocate:

• Mondeal heights, SG Highway, Ahmedabad - 380015, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Python: 1-3 years (Required)
• JavaScript: 1-3 years (Required)

Job Description :

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data pipelines at Petabyte scale. Our customers include a Fortune 500 company, one of Asia's largest telecom companies, and a unicorn fintech startup. We are lean, hungry, customer-obsessed, and growing fast. Our Engineering team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.

Roles & responsibilities:

• Champion engineering and operational excellence.
• Establish a solid infrastructure framework and excellent development and deployment processes.
• Provide technical guidance to both your team members and your peers from the development team.
• Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
• Be part of and help create a positive work environment based on accountability.
• Communicate across functions and drive engineering initiatives.
• Initiate cross team collaboration with product development teams to develop high quality, polished products and services.

Must haves:

• 5+ years of professional experience developing, and launching software products on Cloud.
• Basic understanding Java/Go Programming
• Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
• Deep understanding of AWS or Any Cloud.
• Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
• Good Understanding of Operating systems
• Strong technical background with track record of individual technical accomplishments
• Ability to handle multiple competing priorities in a fast paced environment
• Ability to establish credibility with smart engineers quickly.
• Most importantly, ability to learn and urge to learn new things.
• B.Tech/M.Tech in Computer Science or a related technical field.

Good to Have:

• Hands-on knowledge of Configuration Management and Deployment tools like – Ansible, Terraform etc.
• Proficient in scripting, and Git and Git workflows
• Experience in developing Continuous Integration/ Continuous Delivery pipelines
• Knowledge of Big Data systems.

Senior UI Developer

Looking for a highly skilled/ Experienced Candidates in Frontend Programming & who is comfortable in dealing with Backend tools.

Key Responsibilities

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly-responsive user interface components using react concepts.

Writing application interface codes using JavaScript following ReactJS workflows.

Troubleshooting interface software and debugging application codes.

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.

Previous experience working as a React.js Developer.

In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Strong experience using a client side MVC framework such as NodeJS, ReactJS, Redux.

Experience with user interface design.

Knowledge of performance testing frameworks including Mocha and Jest.

Experience with browser-based debugging and performance testing software.

Experience in responsive design, cross browser compatibility and website performance.

Knowledge of frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and LESS.

Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to Engineering Head and working closely with the Architect and other leads.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Xoxoday is a horizontal rewards & incentive infrastructure platform to solve problems around employee rewards and recognition, channel incentives, sales incentives, and consumer promotions.

Xoxoday (pronounced “zo-zo-day”) is a one-of-a-kind all-in-one engagement and motivation platform that has been empowering organisations across the globe to improve business efficiency, productivity, performance while optimising costs in employees, sales, channel, and consumer engagement. Founded in the year 2012 by Manoj Agarwal, Abhishek Kumar, Sumit Khandelwal and Kushal Agrawal, Xoxoday offers a powerful platform for organisations to align their users with motivation triggers – both extrinsic and intrinsic – and achieve tangible business outcomes. Xoxoday’s robust technology platform includes three highly scalable, easy to use, plug-n-play products. These platforms help organisations to motivate and engage their employees, distributors, dealers, contractors, freelancers, sales teams, survey panellists and more.