Digital Marketing Manager

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate and helpful information about products or services.
• Listen attentively to customer concerns and demonstrate empathy.
• Maintain a positive and friendly attitude in all customer interactions.

Issue Resolution:

• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure their issues are resolved to their satisfaction.   
• Document customer interactions and resolutions accurately in the CRM system.

Summary of Role

Innovate to solve the world's most important challenges. We are looking for Advanced User Exp Designer with strong capabilities to design and own the product experience. The designer would be responsible for end to end interaction and visual design.

Responsibilities

• Own the design execution while working closely with key stakeholders in design, engineering and business stakeholders to solve user needs and business goals
• Demonstrate mastery of the end-end UX process, including user research for discovery and product definition, and multiple methods of formal and informal user evaluations
• Demonstrate a strong understanding of Agile / Lean UX methodologies
• Prioritize backlog effectively; communicate clear timelines and status updates at all levels
• Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
• Conduct research and evaluation of designs, as well as emerging technology, industry, and market trends

Must Have Background for this Role:

• Bachelor's degree preferably from tier 1/ tier 2 design school.
• Outstanding user experience design portfolio
• Bachelors degree in human factors, psychology, user experience design or related degree
• Some experience in user experience design, interaction design or human factors
• Proficient user experience design skills, e.g., customer journey map, experience diagramming, task analysis, workflow design, etc.
• Experience with observational research and usability testing
• Graduate degree in user experience design, human factors, interaction design or related discipline.
• Fluent with design sketching and prototyping tools, e.g., Axure, Balsamiq, Visio, etc.
• Experience with design trends, benchmarking, forecasting and concept creation

• Experience with project planning, scoping and execution in a phase-gate and/or agile environment

Required Skills for this Role: 

• Has 5+ years of experience (e.g. interaction, graphic, visual, product, industrial), User Experience, HCI, or a related field
• Must have strong background in interaction/UX design and continue to be hands-on as an interaction designer
• Conducts user research to understand user needs, mental models and working contexts
• Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
• Has real-world experience in managing projects & stakeholders

• Skilled in standard design & wireframing tools (Adobe CC, Sketch) and visual communication

Product Development Engineer is responsible for front end development of modules of enliven CEM. 

The engineer is responsible for end to end delivery of specific components in the module and integrate them with existing modules 

ROLES AND RESPONSIBILITIES: 

• Working with technical architects, able to convert the architecture into design and code in Java (Spring Boot), AngularJS, and NodeJS. 

• Able to generate LLD documents. 

• Ability to write Quality code with minimum defects. 

• Unit Test and following the coding standards. 

PREFERRED QUALIFICATION AND SKILLS: 

• 5+ years strong programming and logical skills in Java (Spring Boot), AngularJS, Object Oriented Java script, NodeJS and HTML5 

• Hands on Experience on Java (Spring Boot), and MySQL is mandatory. Must have completed at least 2 full projects using Spring boot and AngularJS.

• Excellent knowledge and experience in Spring JPA, RESTful web services implementation.

• NodeJS experience is value add 

• Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• Must be able to mentor and guide junior technical resources. 

• One who is proactive and comes forward with technology related initiatives. Motivated selfstarter. 

• Good Communication skills. English - Oral and Written.

Job Role: SAP FICO

Experience: 5+

Location: Pan India

Notice Period: Immediate to 15 Days

Position: C2H

Job Description:

o CA/ICWA candidates are preferred but otherwise should be a Post Graduate as minimum educational qualification like MBA/MCom, etc o Should have 5-8 plus years of experience in SAP FI and CO with S4Hana experience. Add on with FSCM, Funds Management experience would be added advantage o Must have at least 2 Implementation or support projects on S4 Hana with experience in Product costing and COPA in Controlling module o Should have at least 4 plus end-to-end Implementations and Support experience.

o SAP Finance (S4 Hana) – Basic knowledge in FI submodules- GL, AR, AP & Assets

 o SAP Finance – Month end closing activities, Validations and Substitutions & Reporting. o Should have worked on two Implementation projects in Controlling in S4 Hana. o SAP Controlling -Should have hands on experience in Overheads Cost Controlling, in product costing like product cost planning, cost object controlling and actual costing & ML, Profitability analysis, COPA Planning, Settlement, Month end closing process

o Integration between FICO and other core modules like MM/ SD / PP /PS o Should have strong Domain experience in Finance o Leadership experience, minimum 3 years in a team lead role. Strong executive presence and ability to interact with Customer Top Management

 o SAP Certification in preferred o Good Business process understanding

 o Knowledge of SAP Best practices and building blocks o Should be able to design and configure business scenarios o Solution focused - be able to provide solutions

o Knowledge in User exits, BAPI and uploading tools like LSMW, BDC & LTMC. o Developing functional specifications for new developments / change requests

o Day to Day monitoring of tickets and work towards closure

o Analyzing the issues and provide estimates o Development of functional specification documents for changes and enhancements o Issue Resolution based on SLA o Co-ordinate with technical team to resolve the issues in the given objects

o Must be a very good team player with good interpersonal and communication skills

o Business Travel: Project specific travelling is mandatory for all the SAP Consultants

That is what makes us special: • Team-oriented corporate culture, collaboration as equals and steady knowledge transfer • Active participation in shaping your future • Individually tailored mentoring program • Sustainable career support with our career model and individual development programs • International project opportunities and network

Masters India is looking for fresh graduates, who can deliver measurable success. Our ideal candidate is highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with the  testing team to develop a comprehensive solution. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. There is significant opportunity for career progression at Masters India.

Key Responsibilities:

• Can write test cases for - Unit level, Functional and Integration testing, Load testing.  
• Researches issues in order to identify root cause, documents and reproduces problems. Develop test plans and detailed test cases for new product functionality.  
• Ability to handle multiple activities with changing priorities simultaneously and escalate risks.
• Competency to utilize Company software and willingness to learn new systems as necessary.
• Ability to work in a dynamic and Fast Paced Environment.
• Leadership quality and to be a self-starter and if required can work as an Individual contributor.
• Test Execution in all levels of testing including Functional Testing, Smoke Testing, Integration Testing, Regression Testing, Load Testing, System Testing etc.
• Bug Reporting on Bug Reporting tool like Bugzilla, JIRA, MANTIS or QC.
• Able to do exploratory and non functional testing as an when required.
• Effective defect tracking and reporting to improve communications and reduce delay.
• Knowledge of testing process deliverables.
• Should be proficient in using Google Docs (documents, spreadsheet, presentation) and Microsoft office suite.
• Can provide assurance for build releases to staging and production environments.
• Collaborates with quality assurance team and software development to resolve issues and enhance the application.

Required Skills:

• 0-2 years in field of Software Quality Assurance (finance domain), manual and mobile applications
• Knowledge on Automation and Security Testing.
• Excellent communication skills (written + verbal)
• Experience in preparing Test Cases and  testing strategies  .  
• Experience in Bug Reporting and familiar with any Bug Reporting tool like Bugzilla, JIRA, MANTIS or QC.
• Knowledge of SDLC and STLC and Defect Tracking.
• Experience in API testing, XML, Web Services, SOAP and JSON.
• Experience in automated test tools- QTP or  Selenium Web Driver.
• Experience on performance testing with good knowledge in Jmeter and LoadUI etc.

Required Skills: ios + JS + flutter + bluetooth (all 4 are mandatory)

Experience in developing native apps.

Minimum Total Experience: 4+

Flutter Experience: 2+