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Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
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What You'll Do:
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🔧 Tackle bottlenecks, bugs, and ensure app responsiveness and performance.
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What We Look For:
💡 Strong JavaScript, React, and API knowledge.
🏗 Familiarity with Object-Oriented Programming.
📝 GIT proficiency and ability to document code.
🔒 Attention to detail, analytical mindset, and proactive approach.
🚀 Passion for building industry-leading applications.
Join Us and Enjoy:
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Industry
- Information Technology & Services
Employment Type
Full-time
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Job Description below :
Required Skills
BSc/B.E./B.Tech in Computer Science or an equivalent field.
7-10 years' solid commercial experience in software development using experience using Java8, Spring boot, Hibernate, Spring Cloud and related frameworks.
Experience with Angular 8+ versions, B.J‹JS 6, IS/TypeScript
Knowledge of HTML/CSS
Good understanding of Design Patterns
Proficiency with SQL database development, including data modelling and DB performance tuning
Ability to work with customers, gather requirements and create solutions independently
Active participation within and among teams and colleagues distributed globally
Excellent problem-solving skills, in particular a methodical approach to dealing with problems across distributed systems.
Agile development experience
Desired Skills
Experience with angular forms
Experience with dynamic forms/ dynamic angular components
Experience with java Spring boot
Knowledge of Kafka Stream Processing
Understanding of secure software development concepts, especially in a cloud platform
Good communication skills.
Strong organisational skills.
Understanding of test management and automation software (e.g. ALM, Jira, JMeter).
Familiarity with Agile frameworks and Regression testing.
Previous experience within the Financial domain.
About the job -
We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.
Your typical day at Anar -
1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.
2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.
3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.
4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.
5. Develop a strong understanding of the product and business to enhance the customer experience.
6. Follow up with customers to ensure satisfaction.
7. Maintain accurate records of all transactions, interactions, and important information.
Need to Succeed! -
1. Proficiency in Google documents, Google sheets and Google meet
2. Intermediate or more in Hindi and English
3. Drive to meet daily deal targets
4. A working laptop
5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries
Take the next step in your career with us and be part of an exciting journey!
Contract Period: 6–12 months

Requirements:
- At least 2+ years of Handson in developing solutions on Microsoft Azure Platform
- 5+ years of industry experience designing and developing enterprise scale services & platforms
- 5+ years of experience in C# with solid analytical, debugging, and problem-solving skills
- At least 1.5 year of hands-on experience with React JS/ Typescript /Bootstrap/Angular related frameworks
- At least 3+ Year Hands on in Relational Database SqlServer/ Azure SQL.
Roles and Responsibilities:
- Work on application development lifecycle activities that include: Analysis, Design, Coding, Testing & Implementation
- Execute all phases of software application projects including resolving issues and helping to ensure successful deployment
- Proactively adapt to the changing business and technological landscape of Salesforce and .Net/Java platforms
- Design Salesforce solutions and form effective project plans. Add value in all stages of project work (definition, development, deployment)
- Assist in developing customized solutions to problems identified by business area managers
- Tackle inconsistencies in data quality and create processes to overcome system deficiencies
- Master new technologies and development models
Desired Candidate Profile:
- 3+ years Force.com development experience, with a strong focus on Apex and Visualforce development
- Must have experience in developing CRM Sales based applications, Workflows, Approvals, Reports (including joined reports), Dashboards along with basic SFDC “click and customize” environment
- Strong development skills in Lightning, Apex and Visualforce which includes writing triggers, components, classes etc.
- Proven skills in integrating JavaScript, jQuery and AJAX based functionalities in Visualforce
- Sound experience in analyzing security requirements and accordingly designing and implementing profiles, roles, permissions etc
- Experience in developing integration processes using Salesforce.com’s Web Services API and third-party integration tools (Apex Data Loader, DB Amp etc) is desirable • Knowledge of SFDC deployment, configuration and administration processes would be an added advantage
- Must be up to date with latest releases in Salesforce as a platform
- Familiarity in jQuery, CSS, XML, DHTML and HTML
- Leverage experience with .NET development, web services development and SQL development to build integration points between Salesforce and back-end systems
- Good interpersonal skills, for effective communication with business and development teams
- Proven track record of successful and timely project delivery
- Candidate should have Salesforce certification


