Data Assistant

Hello Folks,

🚀 We’re Hiring: Process Executive (Analytical Operations)

📍 Location: Anna Salai, Mount Road, Chennai

🏢 Company: Pentabay Softwares

💼 Employment Type: Full-Time

📅 Experience: 1–5 Years

🔎 About the Role:

Pentabay Softwares is looking for a detail-oriented and analytical Process Executive to manage high-priority document-based workflows for our international clients.

This role involves analyzing, verifying, and processing digital information while maintaining high standards of communication and 100% data accuracy.

🎯 Key Responsibilities:

✔️ Data Analysis & Verification – Review and validate information within documents to ensure accuracy and consistency before final processing.

✔️ Professional Communication – Coordinate with stakeholders via email and chat, report progress, and clarify data discrepancies clearly and professionally.

✔️ Process Documentation – Maintain structured logs of processed files and identify recurring patterns or errors.

✔️ Quality Assurance – Conduct periodic audits to ensure data integrity and meet global quality standards.

✔️ Workflow Optimization – Suggest improvements to enhance speed and accuracy in handling high-volume PDF-based workflows.

✅ Required Skills & Qualifications:

🔹 Excellent verbal and written English communication skills

🔹 Strong analytical and logical thinking ability

🔹 High attention to detail when working with digital documents

🔹 Proficiency in Microsoft Excel (tracking & reporting)

🔹 Familiarity with PDF management tools

🔹 Ability to work in a structured, target-driven office environment

🌟 Why Join Pentabay Softwares?

✨ Prime office location at Mount Road, Chennai

✨ Exposure to high-end international business operations

✨ Opportunity to grow with a dynamic team during our 14th Tech Drive

📩 How to Apply

Please send resumes to sandhiya.m at pentabay.com

Or Else , you can apply :

https://forms.gle/fdXjBVuzdnXpKP2y8

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

- Experience comparable to DevOps SIRE providing SME-tevel application or platform support with responsibility for designing and automating operational procedures and best practices 

-Experience writing python and shell scripts to perform health checks and automations 

- Experience with Linux System Administration (preferably Red Hat)

- Hands-on experience with multi-tenant hosting environments for middleware applications (for example: centrally managed platform or infrastructure as a service) 

- Experience with implementing observabitity, monitoring and alerting tools 

- Excellent written and oral English communication skills. The candidate must write user-facing documentation, prepare and deliver presentations to an internal audience and effectively interact with upper management, colleagues, and customers 

- Independent problem-solving skills, self-motivated, and a mindset for taking ownership

- A minimum of 5 years of infrastructure production support or DevOps experience 

Additional Technical Skills 

Experience with broker-based messaging infrastructure such as Apache Kafka, IBM MQ (or similar technology like ActiveMQ, Azure Service Bus) including configuration and performance tuning 

Experience with public/private cloud and containerization technologies (e.g. Kubernetes) 

Experience with Agile development methodology, Cl/CD and automated build pipelines 

Experience with DevOps methodology (e.g. Phoenix Project) 

Experience with tools such as Jira, Confluence and ServiceNow 

Experience working with JSON, XML, Google Protocol Buffers, Avro, FIX 

Experience with troubleshooting tools such as TCPdump and Wireshark

Experience with NoSQL databases such as MongoDB and Redis interest and understanding of emerging IT trends 

Experience with system architecture design

Job Position - Website consultant

Experience - 0 to 3 years

Salary - Hike on last drawn

Shift Timing - Morning 7.00am to 4.00 pm /

            Night - 8.00 am to 05.00 pm/09.00 am to 06.00 pm

Work mode - Work from Office

Freshers can also apply

Qualifications And Skills

  Excellent in English Communication skills

  At least 6 months experience in website selling process

  Freshers can also apply

  Comfortable in outbound and sales process

  Immediate joiners preferred

Roles And Responsibilities

• Coordinate with B2B clients to gather requirements and deliver tailored web solutions aligned with their business goals.

• Generate leads by identifying potential business opportunities and promoting our web development services.

• Facilitate the B2B process by effectively engaging with businesses to drive transactions and partnerships.

• Engage in website selling activities, presenting our web solutions as optimal choices for client needs.

• Work collaboratively with the development and design teams to ensure project delivery meets quality standards.

• Adapt to night shifts and potentially morning shifts, ensuring consistent availability for client interactions.

• Maintain clear and consistent communication with peers and clients, ensuring transparency in project status and progress.

• Identify and address client queries and challenges, providing solutions that enhance client satisfaction and project success.

Interested Call Ankita

I need someone to work on a chat application on iOS. Someone with experience in objective C and swift with problem solving skills

Responsibilities

• Research industry-related topics (combining online sources, interviews, and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements and skills

• Proven 2-3 Years of work experience as a Content Writer, Copywriter or similar role
• Finance Domain preferred.
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

Bachelor or Master in Marketing, English, Journalism or related field

The Role

We are looking foran Information Security Analyst – Compliance to primarily strengthen our practice towards compliances such as HIPAA, HITRUST,etc. and ensure highest levels of security around sensitive data.

• Identifying new risks and performing risk assessments.
• Performing continuous gap analysis.
• Auditing the applications, configurations, and internal practices against standards such as HIPAA, HITRUST etc.
• Providing advice and implementing forward-thinking information security policies, procedures, and standards.
• Assisting several teams (internal and external) with best practicesand security consultations.
• Supporting with other information security activities as assigned.
• Ensuring the organizational compliance during audits and certification efforts.

Requirements:

• Demonstrated experience in implementing and maintaining security standards such as HIPAA, HITRUST, SOC2, ISO 27001 etc.
• Ability to understand and interpret legal, regulatory, and contractual compliance requirements.
• Experience in InfoSec policy creation and documentation.
• Ability to understand technology and pertaining risks.
• Knowledge on IT, Servers, SDLC, Database, etc.
• Experience working with / securing cloud-based applications is an add-on.
• 2+ years of experience.
• Excellent written and verbal communication skills.
• Relevant Security Certifications will be a good add-on.

We are looking for 2+ Year experienced Back-end developer to join our Team.
You will be responsible for the development and management of server side of our web applications in terms of quality and scalability. 

You should be passionate about writing optimised codes, and solving problems in real time, Data Structure and Algorithm. 

Responsibilities : 

- Write clean code to develop functional web applications 

- Should be adaptable to good practices and standards 

- Capable to write scalable codes. 

- Gather and address technical and design requirements 

- Build reusable code and libraries for future use 

- Follow emerging technologies 

Required Candidate profile

Requirements : 

- Hands on experience on Node Js, Typescript, Mongodb, Elastic Search, Kafka, RESTfull Apis, Python(Django),  Angular, Flutter / Dart

- Excellent analytical and time management skills 

- Teamwork skills with a problem-solving attitude 

- Understanding of deployment process with AWS/Digital Ocean/Microsoft Azure 

- Good Understanding of System Design. 

- Should be aware of design patterns 

- Understanding of TDD 

- Unit Test Frameworks - Chai, Mocha, Sinon, Supertest, Knock 

What we are looking for

- We are looking for a candidate with around 2 years of experience in Backend Development. We are looking for a team player with a very good attitude.