Data Architect

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

We are looking forward to hiring a committed

Java Developer with experience in building high-performing, scalable, enterprise-grade applications. You will be part of our Engineering team that works on mission-critical applications. You will be managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Location = Pune

You are required to:

Contributing in all phases of the development lifecycle.

Write well designed, testable & efficient code.

Ensure designs comply with specifications.

Prepare and produce releases of software components.

Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Our Current Stack

Backend: Spring (JAVA), Laravel (PHP), MySQL, NoSQL, NGINX Plus.

Frontend: Angular 5+ Ngrx/store 5

Infrastructure: Google cloud platform (App engine, CloudSQL, BigQuery, PubSub, Firebase Hosting), Scrapy Cloud, Pusher.io (websockets), Getstream.io, Filestack, Postmark app, AS2 Gateway, Google Cloud Endpoints Framework, MongoDB, Algolia, Memcache

Tools: Gitlab, Postman app, JIRA.

Technical Skills required

JAVA, SPRING OR SPRING BOOT, DATA STRUCTURES & ALGORITHMS, HIBERNATE, MYSQL, MONGODB and NOSQL

What Makes You Eligible?

LOOKING FOR CANDIDATES FROM PUNE LOCATION ONLY.

B. Tech degree ONLY ( FIRST CLASS GRADE IN FINAL YEAR 60 % OR ABOVE ONLY).

Experience in the same role of almost 1-2 years.

Experience with connecting backend and frontend services.

Exposure to consuming data through different interfaces (Web API's/Socket/ REST/ RESTFUL/ JSON/ XML).

Proficiency in Data Structures and Algorithms.

Understanding of web markup, including HTML 5 CSS.

Understanding of client-side scripting and JavaScript frameworks.

Ability to write clean, reusable and well documented code.

Proficient understanding of code versioning tools, such as Git.

Knowledge of API authentication techniques (Token, JWT, OAuth2) - desirable but not mandatory. (Experience with API Design will be a plus)

Fair spoken and written English Flexibility - Things change around here. FAST!

Other Inter-personal skills like self-motivation, persistency, patience and eagerness to learn and work independently.

Job Summary:

We are looking for an experienced MERN Project Manager to lead and oversee the development and maintenance of our MERN (MongoDB, Express.js, React.js, Node.js) stack projects. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to manage cross-functional teams to deliver high-quality software solutions on time and within budget.

Key Responsibilities:

1. Project Planning & Execution:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, timelines, and milestones.
• Monitor project progress, identify risks, and implement mitigation strategies.

1. Team Management:

• Lead, mentor, and manage the development team, ensuring alignment with project goals.
• Allocate tasks and responsibilities among team members based on expertise and project needs.
• Conduct regular team meetings to track progress and address challenges.

1. Technical Oversight:

• Provide technical guidance and ensure best practices in the MERN stack development process.
• Review code and ensure adherence to coding standards, scalability, and performance optimization.
• Collaborate with DevOps for CI/CD pipeline implementation and AWS/EC2 infrastructure management.

1. Stakeholder Communication:

• Act as the primary point of contact for clients and stakeholders.
• Provide regular updates on project status, milestones, and potential roadblocks.
• Gather and translate business requirements into technical specifications.

1. Quality Assurance:

• Ensure proper testing and debugging practices are followed.
• Facilitate UAT (User Acceptance Testing) and incorporate feedback into the development cycle.
• Oversee deployment and post-deployment support.

1. Documentation & Reporting:

• Maintain comprehensive project documentation, including requirements, design, and progress reports.
• Prepare and deliver project status reports to management and stakeholders.

Required Skills & Qualifications:

 Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

 Technical Skills:

• Strong hands-on experience with MongoDB, Express.js, React.js, and Node.js.
• Familiarity with DevOps practices, especially in AWS EC2 environments.
• Proficiency in Git and version control systems.
• Experience with Agile/Scrum methodologies.

 Soft Skills:

• Excellent problem-solving and decision-making abilities.
• Strong leadership and team management skills.
• Exceptional verbal and written communication skills.

 Preferred Qualifications:

• Certifications in project management (PMP, Agile, or Scrum Master).
• Experience with additional cloud platforms or DevOps tools.
• Prior experience managing MERN stack projects at scale.

Apply here: https://grnh.se/9a8ca0ef4us

Drive marketing initiatives at a fast-growing NYC-based start-up!

Fresh Prints is an NYC-based custom apparel startup. We are one of the fastest-growing brands in the US with over 60% growth rate in the last decade. Our people are a critical factor in helping us achieve this growth.

How do we create unique value propositions? How do we optimize the existing revenue channels and develop additional revenue channels? How do we usher in the next stage at Fresh Prints? These are the questions our cross-functional Growth Team members work on every day. They do so not as developers, designers, or marketers, but as entrepreneurs, determined to drive the business forward.

We’re looking for someone willing to take ownership of projects, is super attentive to detail, is proactive, and can stay calm under pressure. The ideal candidate should love taking on new challenges.

Needless to say, you’ll grow as Fresh Prints grows. This is the perfect role for someone early on in their Marketing and/or Growth careers. You’ll get all the time and support you need to learn a lot, develop professionally, and have a big impact.

Description of the Role

• Develop and execute email and text messaging strategies aligned with organizational goals and target audience preferences.
• Plan and schedule email and text campaigns, considering timing, frequency, and segmentation to optimize engagement and conversion rates.
• Set up and maintain automated email workflows and drip campaigns using marketing automation platforms, ensuring seamless customer journeys and timely follow-ups.
• Design and optimize email templates and text message formats for various campaigns, ensuring consistency with brand guidelines and responsiveness across devices.
• Plan A/B tests on subject lines, content, calls-to-action, and other elements to optimize campaign performance and conversion rates.
• Monitor and analyze email and text campaign performance metrics such as open rates, click-through rates, conversion rates, and ROI, providing insights for continuous improvement.
• Collaborate with cross-functional teams such as design, content, sales, and product to align email and text campaigns with overall marketing and business objectives.
• Utilize data analysis and segmentation techniques to create targeted email and text campaigns tailored to specific audience segments, increasing relevance and engagement.
• Prepare and present regular reports on email and text campaign performance, highlighting key metrics, trends, and actionable insights for stakeholders and management.

Requirements

• Strong collaboration and communication skills.
• Fluency in English is a must
• Strong time management & prioritization skills
• Super detail-oriented and meticulous with work
• Self-motivated and excited to work on different kinds of projects
• Understanding basic HTML and CSS will earn you brownie points
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Basic knowledge of Google Sheets and MS Excel

Personal Attributes

• Proactive: Self-motivated and always on the lookout for ways to improve and take initiative
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
• Problem Solver: Resourceful and good at finding solutions to challenges that come up during campaign execution
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues
• Detail-Oriented: You pay attention to the little things, ensuring accuracy and consistency in all campaigns
• Thrives on feedback: You love learning, growing, and constantly improving. You see feedback as an opportunity to grow
• Analytical: You have a knack for interpreting data and turning it into actionable insights
• Team Player: You work well with others and have strong collaboration skills to work effectively with cross-functional teams

Compensation & Benefits

• $700 per month and $40 NSA
• Health Insurance
• The opportunity to learn a lot rapidly
• Working with a talented and busy team dedicated to building a business together

Details

This is a WFH role

Hours are Monday - Friday, 12:30 PM - 9:30 PM IST

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Position - Senior / Lead Salesforce Consultant

Experience - 5+ years

Location - Gurgaon / Jaipur / Remote

Concretio was incorporated in 2014 by Mr. Abhinav Gupta (Salesforce MVP 8 times in a row), with a motive to build a team of passionate individuals, who want to develop high-quality solutions and enjoy challenges posed by rapidly changing technology. Concretio Apps aims to grow steadily with its positive and friendly environment. Flexi work timings and work from home option (Once you are on client project), fully paid Certifications, 360 degree grooming, 5 days a week and great work life balance are some of our key USPs, along with other employee-friendly policies. We are looking for highly skilled Salesforce Developers OR Other Tech Developers (Java / Javascript / Angular / PHP) who love to stay on the technical side of the curve and look to groom themselves as a Salesforce Architect going forward. You will get training to work in Cloud Computing (Salesforce & its Lightning Javascript framework as well). At Concretio, we believe that work can happen from anywhere. We believe people should be able to work and learn together whether they're across the table or across the world from each other. We are open for the Remote / Work from Home option as well, so location is not a constraint any more.

Job Responsibilities

● Developing applications for the Salesforce.com platform.

● Developing Javascript frontend/apps and integrations using REST/SOAP JSON/XML.

● Coding APEX and custom applications for Salesforce instances.

● Design, code, configure, document, deliver and support solutions to meet business needs in Salesforce, including configurations, customisations, and integrations.

● Work with Application Architects and Tech Leads to design integrations between Salesforce.com and other systems across the enterprise.

● Code, configure, unit test and create supporting documentation for application development tasks.

● Demonstrated experience building integrations with Salesforce.com (REST/SOAP - XML/JSON

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must-Have: Typescript
• Expertise in TypeScript, HTML CSS, React JS, Unit Testing, Webpack, Service Worker and Web Worker
• Knowledge of high-quality professional software engineering practices for the agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Fundamental knowledge of design patterns
• Passionate about building great solutions
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
• Knowledge of multi-site and multi-locale sites would be preferred
• Task delivery, Task status reporting, Proactive Contribution, Process Adherence, Autonomous task delivery, Effort estimation (Strong), Technical risk handling, Technical solutions (Strong), Risk management (Strong), Technical leadership (Capable), Client interaction, Interviewer, Pre-sales support.
• Knowledge of high-quality professional software engineering practices for the agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Passionate about building great solutions
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios

 RESPONSIBILITIES: 

• Writing and reviewing great-quality code
• Understanding functional requirements thoroughly and analyzing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts
• Creating, understanding and validating WBS and estimated effort for a given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested designs/technologies meet the requirements

Actively Looking for a Venue Booking Expert

Work experience: 1-2 years

Office Location: Connaught Place, New Delhi

Working days: 6 days ( Monday - Saturday )

Working Timings: 10:30 AM - 7 PM

Salary Range - 20k to 25k 

Job Description :

1) Understanding customer requirements over calls/WhatsApp and helping them freeze down the booking in assigned venues.

2) Meeting monthly revenue targets in assigned venues.

3) Consistently develop a community of repeat customers by building rapport.

4) Ability to problem solve and contribute ideas to improve customer service.

5) Clearly communicating booking detail to both customers and assigned venue management to ensure transparency.

Skills Required-

1) Candidate must be comfortable with Cold calling.

2) Candidate must have 1 year of Telesales, Inside sales experience.

3) Candidate must be confident and comfortable with English and Hindi

4) Candidate must have Good Communication skills 

Desired Candidate Profile

• Minimum 1-2 years experience in business development
• Experience in sales is a plus
• Excellent communication and negotiation skills
• Fluent in English and Hindi
• Knowledge in Microsoft Office (Word, Excel & PowerPoint)
• Willingness to work 6 days a week
• Willingness to travel within DelhiNCR
• Event planning experience is a plus
• Ability to take ownership and achieve targets under pressure    

We are looking for a passionate Python Django Developer responsibility include gathering user requirements, defining system functionality, and writing code in various languages like Python, Django, Javascript, HTML, CSS, etc. Ultimately, the role of the Django Developer is to build high-quality, innovative, and fully performing software that complies with coding standards and technical design.

Responsibilities:

You would be working on our core platform, improving the features of the product, testing and fixing bugs/issues, customizing it for clients, cloud and on-premise deployment, security testing, and configuration, etc. You will also get a chance to build new products from scratch.

Tools and technologies that you’d be working on include the following:

• Django, Python.
• Bootstrap, MaterializeCSS, HTML, JavaScript.
• Nginx, Gunicorn, MySQL/Postgres, API integrations (JSON, XML, SOAP).

• Shell Commands, SSH, SSL Certificate, HTTP/HTTPS.

Eligibility:

• Knowledge of developing web applications using at least one popular web framework (preferably, Django).
• Excellent knowledge of relational databases like Postgres/MySQL, etc.
• Knowledge in designing interactive applications.
• Ability to develop software using Python (Django Framework), Javascript, HTML, and CSS.
• Ability to document requirements and specifications.
• Bachelor of Engineering Degree in Computer Science or Information Technology or Electrical Engineering.