Data Architect

• Define and lead strategic performance projects, manage stakeholders to drive outcomes.
• Analyzing and presenting key MIS reports for Management review
• Lead business planning for including formulation of annual, monthly and daily plans on key
• performance metrics.
• Driving the strategic initiatives of the company as per the CEO's agenda
• Studying & improvising the operation processes of the company.
• Drive business performance insights working closely with the sales, marketing, growth &analytics teams
• Create strategic value-added analyses around growth opportunities, retention levers and core
• business metrics in order to drive better decision making and results
• Conduct ongoing analysis of key business drivers, trends and performance.

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration 

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.

We are looking for a DataOps Engineer with expertise while operating a data lake. Amazon S3, Amazon EMR, and Apache Airflow for workflow management are used to build the data lake.

You have experience of building and running data lake platforms on AWS. You have exposure to operating PySpark-based ETL Jobs in Apache Airflow and Amazon EMR. Expertise in monitoring services like Amazon CloudWatch.

If you love solving problems using yo, professional services background, usual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.

What you will do?

• Operate the current data lake deployed on AWS with Amazon S3, Amazon EMR, and Apache Airflow
• Debug and fix production issues in PySpark.
• Determine the RCA (Root cause analysis) for production issues.
• Collaborate with product teams for L3/L4 production issues in PySpark.
• Contribute to enhancing the ETL efficiency
• Build CloudWatch dashboards for optimizing the operational efficiencies
• Handle escalation tickets from L1 Monitoring engineers
• Assign the tickets to L1 engineers based on their expertise

What are we looking for?

• AWS data Ops engineer.
• Overall 5+ years of exp in the software industry Exp in developing architecture data applications using python or scala, Airflow, and Kafka on AWS Data platform Experience and expertise.
• Must have set up or led the project to enable Data Ops on AWS or any other cloud data platform.
• Strong data engineering experience on Cloud platform, preferably AWS.
• Experience with data pipelines designed for reuse and use parameterization.
• Experience of pipelines was designed to solve common ETL problems.
• Understanding or experience on various AWS services can be codified for enabling DataOps like Amazon EMR, Apache Airflow.
• Experience in building data pipelines using CI/CD infrastructure.
• Understanding of Infrastructure as code for DataOps ennoblement.
• Ability to work with ambiguity and create quick PoCs.

You will be preferred if

• Expertise in Amazon EMR, Apache Airflow, Terraform, CloudWatch
• Exposure to MLOps using Amazon Sagemaker is a plus.
• AWS Solutions Architect Professional or Associate Level Certificate
• AWS DevOps Professional Certificate

Life at Mactores

We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.

1. Be one step ahead

2. Deliver the best

3. Be bold

4. Pay attention to the detail

5. Enjoy the challenge

6. Be curious and take action

7. Take leadership

8. Own it

9. Deliver value

10. Be collaborative

We would like you to read more details about the work culture on https://mactores.com/careers 

The Path to Joining the Mactores Team

At Mactores, our recruitment process is structured around three distinct stages:

Pre-Employment Assessment: 

You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.

Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.

HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.

At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.

Glint is a technically driven hyper local auto care service company that ensures doorstep car maintenance to the customer through monthly based subscription. At present, Glint has served around 1.5+ Lakhs orders with 1000+ monthly subscriptions.

At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.

After a successful operation in Chennai, we are launching next in Coimbatore. 

We are currently looking for a Customer Success Executive, Coimbatore.

What will you do at Glint?

Customer Success Executive are the main interface for the clients with Glint You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. You will be responsible to drive value at every juncture of the client's journey- from on-boarding to expansion to renewal to prevention of churn. 

• Work closely with the customer to ensure effective and efficient on boarding and drive greater usage/adoption over time
• Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality of our service offering.
• Effective, timely and accurate client communications, establishing and reviewing key performance indicators, and active positive engagement
• Developing efficient and effective management plans for clients renewals and up-sells of services.
• Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients
• Support the resolution of delivery, implementation or technical issues Perform other duties as assigned
• Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn 

What we’re looking for:

• Consistent performer who handles stressful situations and deadline pressures.
• Experience of 1-2 years of experience in B2C services, Customer Success, Account Management, Business Development, or another client-facing role
• Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Empathy with a knack for understanding what a customer really needs and why they need it
• Bachelor's degree in any business-related course is an added advantage.

Website: https://goglint.in/

Desired Candidate Profile