DIGITAL MARKETING

Job Title: Assistant Manager – Merchandiser

Department: Sales & Marketing

Location: Goa

Reports To: Plant Head/Director Sales & Marketing

Role Summary:

The Assistant Manager – Merchandiser will be responsible for handling customer accounts, coordinating between clients and the production team, ensuring timely order execution, product development, and maintaining high service levels for key buyers. The role demands a proactive, detail-oriented individual with strong communication and negotiation skills, preferably with experience in narrow fabric or elastic tape manufacturing.

Key Responsibilities:

Product Development:

• Collaborate with the design and R&D teams to develop new elastic products and solutions.

• Evaluate and select suitable materials and manufacturing processes for elastic sample/production.

• Analyse the customer’s sample to R &D department for costing & development.

• Oversee the testing, and refinement of elastic products.

• Follow up timely for order & sample.

Sample Coordination: Manage the end-to-end sample development process, from initial concept to final product sample. Ensure samples are produced in a timely and cost-effective manner.

Material Sourcing: Co-ordinate with the sourcing team to identify and select appropriate materials for sample production. Consider cost, availability, and quality.

Quality Control: Conduct thorough quality checks on samples to ensure they meet design specifications and quality standards. Address any issues or discrepancies promptly.

Cost Management: Monitor and control sample development costs to stay within budget constraints. Look for cost-saving opportunities without compromising quality.

Timeline Management: Create and manage sample development schedules, ensuring that samples are delivered on time to meet production deadlines.

Team Collaboration: Work closely with designer, lab, HOD and production teams to translate design concepts into tangible samples. Facilitate effective communication among cross-functional teams.

Documentation: Maintain accurate records and documentation related to sample development, including specifications, costs, artwork information, technical details etc.

Problem-Solving: Identify and resolve issues that may arise during sample development, such as sample delays, material shortages, or quality concerns.

Bulk Production: Before start bulk production, review all parameters, colour, quality etc. Address any issues or discrepancies promptly.

MPLS system: Follow MPLS system for HBI, related to order & lab dips.

Cross-Functional Collaboration: Collaborate closely with various teams, including manufacturing (PPC department), sales, and logistics.

Customer: Handling individual customers, related to new enquiries, sample development, order execution, costing, customer complaint etc.

Key Skills & Competencies:

·      Excellent communication and presentation skills.

·      Strong coordination and follow-up abilities.

·      Sound understanding of textile materials, trims, and manufacturing processes.

·      Proficiency in MS Office (Excel, Word, PowerPoint).

·      Ability to handle multiple orders and priorities efficiently.

Education Qualification:

·      Graduate / Postgraduate in Textile Engineering, Fashion Technology, or related field.

·      4–6 years of relevant experience in merchandising, preferably in elastic tapes, narrow fabrics, or garment accessories manufacturing.

·      Experience in handling domestic or export clients is desirable.

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

About Company

Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.

Job Description:

1. Product Development:

- Includes new product development, product improvement, process improvement and optimization.

- Formulate bakery recipes for products such as cakes, cookies and dough in general that will deliver optimal flavor systems which comply with cost, product concept design, and regulatory and sensory requirements. 

- Create recipes that are consistent with the company philosophy of “honest dough” that optimize the taste experience and achieve preference in testing with target consumers

- Develop and implements the technical plans for multiple food development projects simultaneously

- Project work includes all phases of New Product Development from initial prototype development, to pilot plant scale, to full-scale commercialization.

- Design and executes experiments, analyze and interprets data to make sound technical recommendations for specific projects

- Prepare prototype food products using the research lab, pilot lab, manufacturing facilities and equipment as required.

- Provide solutions to a wide range of challenges by applying technical knowledge and experience

- Collaboration with cross-functional teams and technical peers, throughout the development of new products and processes

- Develop and implements cost savings ideas through formula and process optimization.

- Projects like improving certain product attributes like nutritional value, shelf- life etc

- Training the workforce on the new products and processes, making product barcode labels and supervising the production of the pilot batch.

1. Quality Assurance:

- Includes all areas and processes of the plant like production, packaging, raw material inspection etc.

- Ensuring regulatory compliance

- Conducting regular internal audits

1. Raw Material Quality Control:

- Supervision of all raw material quality checks and inspections including food ingredients, water, packaging material, cleaning supplies etc.

- Ensuring proper documentation is maintained

1. Finished Product Testing:

- Sending products for testing including nutritional information, a shelf- life, quality etc. and documenting the same

- Suggesting any health/nutritional claims or taking corrective action (if required) based on the tests

1. Miscellaneous:

- Other miscellaneous tasks like creating content for product packaging, description etc.

- Coordination of external visits, audits, training, workshops etc.

Qualification, Experience, and Skills required:

•  2- 4 years experience in a food manufacturing environment and QC Lab
• B.Sc. or equivalent degree in Food discipline.
• Previous Project Management experience.
• Strong leader with good interpersonal and communications skills with the ability to communicate across departments/suppliers and external customers.
• Strong organizational, and project management skills to assist with critical path deadlines and project priorities.
• Working knowledge of the factory and raw materials currently used on site.
• Can effectively time manage -  to structure the team's day efficiently with regards to differing priorities/workloads as well as working to tight deadlines.
• Hardworking and passionate with an eye for detail.
• Ability to problem solve

• Interacting via various channels, such as live chat, emails, social media, and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions following the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with an onsite shift.

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Self motivated.
• Zeal to learn new things.
• Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX
• Should have experience with WordPress.
• Knowledge of PHP web frameworks like CodeIgnit.

Position Responsibilities:

• Responsible for developing customised solutions within the Salesforce platform using LWC

• Designing , coding and implementing Salesforce applications.

• Testing the stability and functionality of the application.

• Troubleshooting and fixing bugs.

• Writing technical documentation for Salesforce applications

Minimum Qualifications :

• 2 - 10 yrs solid experience as a Salesforce Developer using Apex, SOQL, Lighting Web Component plus Hands-On experience with integration using REST API

• Experience with multiple full lifecycles from Design & Architecture through Development, Testing, Deployment and Debugging production issues.

• Strong experience in front-end technologies including Javascript, HTML5, CSS3.

• In-depth and strong experience in at least one Object-Oriented Programming language such as JAVA, APEX, Python.

• Excellent verbal and written communication

• Builds business by identifying and selling prospects; maintaining relationships with clients.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analysing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

Requirements:

• Academic degree (BE / MCA) with 3-10 years of experience in back-end Development.
• Strong knowledge of OOPS concepts, Analyzing, Designing, Development and Unit testing
• Scala technologies, AKKA, REST Webservices, SOAP, Jackson JSON API, JUnit, Mockito, Maven
• Hands-on experience with Play framework
• Familiarity with Microservice Architecture
• Experience working with Apache Tomcat server or TomEE
• Experience working with SQL databases (MySQL, PostgreSQL, Cassandra), writing custom queries, procedures, and designing schemas.
• Good to have front end experience (JavaScript, Angular JS/ React JS)