Content Creator

• Strong Product Designer profile, with both UI and UX works for B2C Products
• Mandatory (Experience 1) - Must have a 3+ YOE in end-to-end Product Design, including UX work like UX Research, User Persona, Workflows
• Mandatory (Experience 2) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes
• Mandatory (Portfolio) - Must have a strong portfolio of UI/UX of Good B2C products. Portfolio must show detailed case studies including Wireframing, Prototype, Interaction Design and Visual Designs
• Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

• 6+ years of experience in software development with strong expertise in Java (8+), JavaScript, HTML, CSS, PL/SQL.
• Hands-on expertise in frameworks and tools: Spring Boot, ReactJS, NodeJS, REST, SOAP.
• Version Control: Proficient in Git.
• Backend & Databases: Experience with Oracle and Postgres DB (Shining Stars).
• CI/CD Tools: Skilled in Jenkins, GitHub, TDD/BDD.
• Testing Tools: Practical experience with ReadyAPI, Postman, Jest, JUnit.
• Cloud Technologies: Exposure to OCI, Azure, AWS.
• AI Tools: Familiar with GitHub Copilot.
• Containerization & Architecture: Proficient in Docker, Kubernetes (K8s), Microservices, Microfrontend.
• Nice to Have: Test automation experience with Selenium, Java Cucumber, and Kafka

We are seeking a skilled and experienced Performance Test Engineer to join our QA team. The ideal candidate will have 3–6 years of hands-on experience in performance testing of web and backend applications. This role requires expertise in tools like JMeter, LoadRunner, or Gatling, along with experience in analyzing performance metrics and identifying system bottlenecks. The candidate should have strong analytical thinking, a proactive approach to problem-solving, and the ability to collaborate effectively in a fast-paced development environment.

Key Responsibilities:

• Design, develop, and execute performance test plans and scripts for web and backend systems.
• Use tools like Apache JMeter, LoadRunner, or Gatling to simulate real-world load and stress conditions.
• Monitor and analyze server performance metrics (CPU, memory, database usage, response times) during test executions.
• Identify performance bottlenecks and work closely with developers and infrastructure teams to resolve them.
• Create comprehensive test reports and present results to stakeholders with clear insights and recommendations.
• Review business requirements, technical documentation, and user stories to derive performance testing needs.
• Automate performance test scenarios for continuous performance validation in CI/CD pipelines.
• Contribute to the improvement of testing strategies and performance testing best practices.

Must-Have Skills:

• 3–6 years of experience in performance testing and engineering.
• Hands-on experience with JMeter and/or LoadRunner for designing and running performance tests.
• Strong knowledge of HTTP protocols, thread modeling, and system tuning.
• Experience in analyzing test results, logs, and system monitoring tools (e.g., Grafana, Kibana, New Relic, or AppDynamics).
• Ability to simulate and validate load, stress, soak, and spike testing scenarios.
• Familiarity with scripting languages (e.g., Groovy, Java, Shell scripting).
• Strong problem-solving and root cause analysis skills.

Good-to-Have Skills:

• Experience integrating performance tests into CI/CD pipelines (Jenkins, GitHub Actions).
• Basic knowledge of Java, API testing, or tools like Postman.
• Experience with cloud-based performance testing (e.g., BlazeMeter, AWS CloudWatch).
• Familiarity with service virtualization tools and mock servers.

HIRING PROCESS:

Once you apply by sharing your CV and filling out the form, we would see if you are a good fit for the role.

If your CV is shortlisted, we would first have a general conversational round to know more about you which would then be followed by video discussion, technical interview round(s) and then an HR discussion.

Business Development Intern

Location: Saket, Delhi (On-site)

Duration: 3–6 months (with potential for full-time offer)

Stipend: Based on interview performance

Industry: Digital Marketing / Advertising / B2B Sales

About the Role:

Identicube LLP is seeking a proactive and enthusiastic Business Development Intern to support our outreach and client acquisition efforts. This is a great opportunity for someone looking to start a career in business development, sales, or marketing within the digital space.

Key Responsibilities:

• Email Outreach: Create and send personalized outreach emails to potential B2B clients. Maintain and update lead databases and track responses.
• Lead Research: Identify and research potential clients via LinkedIn, Google, and business directories.
• Exhibition & Event Visits: Attend relevant trade shows, exhibitions, and networking events with the team to support lead generation and brand visibility.
• Client Coordination: Assist in scheduling meetings, demos, and follow-ups with interested prospects.
• CRM & Documentation: Maintained lead tracking sheets, updated client information, and supported the business development team with reporting and analysis.

Skills & Requirements:

• Excellent verbal and written communication skills in English
• Comfortable using LinkedIn, Google, and email outreach tools
• Strong research and organizational skills
• Eagerness to learn, take initiative, and work in a fast-paced environment
• Ability to travel within Delhi NCR for exhibitions and events
• Bachelor’s degree (pursuing or completed) in Business, Marketing, or related field preferred

What You’ll Gain:

• Hands-on experience in lead generation and B2B sales
• Exposure to real client interactions and digital marketing strategies
• Networking opportunities at events and exhibitions

Mentorship and potential transition into a full-time role

We are looking to hire a Full-time, Remote (India) Backend engineer with a flair for writing full stack code to help create a SAAS product from the ground up in a niche industry.
This will be the v2.0 of an existing legacy platform with paying customers. This position is within the first few hires in the founding team of the revamped company.
We are on a mission to build a truly world class product and deliver at high speeds with high quality.

Read on and apply for the job if you are a doer, likes no BS, think you're competent enough to get things done, wants some quiet time every day, wants to make a difference, values work life balance and enjoy life outside work.

Experience -

At least 3 to 4 years building scalable SAAS applications in the cloud. It would be great to showcase anything progressive. Education from premier institutions, git contributions, tech blogs, volunteering, pet projects, etc.

Responsibilities -
- Architect, write, deploy and own the (SAAS) product from a technical standpoint working closely with other devs on the team
- Create and deliver the product end-to-end all the way to the user
- Write highly performant code and continuously measure performance and make the application better based on benchmarks
- Debug production issues and keep the application quality high always
- Assist with hiring more people when the team grows
- Pick up any appropriate work as in any early-stage company

General Skills Needed -

- Should be able to build and deploy multi-tenant SAAS applications end to end
- Need to have a technology-agnostic mindset. Should be able to easily pick up any new technology based on the use case.
- Should be an expert software craftsman/craftswoman. Must own the code and be proud of what you build.
- Write well thought out, well-tested code with extensive unit tests and integration tests so that the addition of future features is easy.
- Must know cloud deployment concepts and be comfortable creating and maintaining cost-effective cloud deployment strategies. AWS experience highly preferred.
- Must be able to design and architect simple, market-tested yet highly scalable solutions
- Must be able to quickly iterate and produce working software at a high speed. Must not be shy to scrap and rebuild when there is a need
- Must be appreciative of documentation and write well-documented code and technical documentation alongside

Technical Skills Needed -
- Expert level knowledge in Python and Django. We are a Python/Django/Javascript/ReactJs/AWS shop.
- Must have good knowledge/experience in creating cost-efficient and scalable cloud deployments (AWS preferred)
- Must have good knowledge of industry-standard design patterns and tools
- Must have a good understanding of various frameworks on authentication and authorization, billing and metrics
- Some experience in data analytics and reporting - creating reports based on the data collected and deliver to the frontend
- Expertise with Frameworks

1. Django, or similar backend frameworks
2. PostgreSQL, MySQL, any NoSQL or other database technology

Perks -

- Opportunity to build a SAAS product from the ground up. Lots of challenges to tackle on
- Work remotely from anywhere within India
- Emphasis on work-life balance and professional development
- Flexible work hours and a lot of autonomy
- Work with a very informal team collaborating over slack. No meaningless meetings. Focus on getting things done and not hours put in
- Opportunity to grow the team with the company
- Market salary and a yearly bonus outside the salary based on company + individual performance
- Generous PTO plan