Academic Consultant

Job Title: AAA Implementation Engineer

Location: REMOTE

Duration: 12+ months

The AAA Implementation Engineer is responsible for delivering technical implementation services that support the evolution and ongoing maintenance of the AAA infrastructure. This includes involvement in a variety of projects, system upgrades, service and feature enhancements, as well as remediation and break-fix activities. All work must adhere to the organization’s current architectural standards, technology roadmaps, governance, and change management policies. While the primary focus is on implementation and validation engineering, the role also requires a strong understanding of design engineering, AAA policies, security posture, protocols, and cluster deployment and maintenance. The AAA Implementation Engineer will collaborate directly with both internal and external stakeholders—including Architecture, Product Engineering, Design/Implementation Engineering, Change Management, Service and Product Management, Finance, Business Management, and Operations teams—as well as various levels of senior management.

Key Responsibilities:

•     Attend Project Meetings as needed. 

•     Creates Change documents and changes

•     Scheduling of the changes with the assigned engineer

•     Ensures change documents are peer reviewed are approved

•     Representing change records (CRQs) on various calls

•     Representing on regional pre-CAB Weekly 

•     Socializing changes to the other peer teams regionally so they can represent changes in region. 

•     Coordinates with other teams for change knowledge transfer

•     Following up with Testers / Testing Coordination for all Changes

•     Ensuring Peer Reviews are attached to CRQs / Chasing Approvals

•     Attends various change review calls including AAA weekly internal change calls – weekly

•     Reviews test plans and results, ability to assist in driving to root cause.

•     Collaborate with other internal/external Bank teams such as Operations, Engineering, and requestors on core design requirements/standards and risk assessment.

•     Leverage designated tools and resources to create NCDs that will drive implementation during a pre-approved change window as necessary.

•     Ensure initiatives\changes are well defined with success criteria, ownership, and realistic but firm schedules.

•     Rehearse changes in the lab.

•     Works during weekends to implement changes. Low risk changes can be performed during the week. 

•     Ensures no risks are associated with the change.

•     Ensure changes are user acceptance tested and authentication logs are successful after post implementation.

•     Building, updating and sending Change Communication templates for weekend changes

•     Works with release managers to create changes.

•     Update schedule as changes is completed and new work orders are added.

•     Coordinates with vendors during changes if devices need to be swapped or any type of datacenter local onsite support is needed.

•     Create work orders and other requests to engage Blackbox and device, firewall and IP services updates

•     Validates changes via working with users as part of user acceptance testing, creation and implementation of test plans (automated and manual), verify logs and test results. 

Preferred Experience and Attributes

•     Strong subject matter expertise across various enterprise identity authentication technologies ranging from AAA (RADIUS/TACACS), 802.1X technologies (Wired/Wireless), RSA and token-based systems.

• Experience with Aruba ClearPass Policy Server or Cisco Identity Services Engine (ISE) is required.

• Experience with Network Access Control (NAC) 802.1X for Wired and Wireless networks is required.

• Experience working with SSL Certificate Authorities and certificate management.

• Strong experience and detailed technical knowledge in security engineering, system and network security, authentication and authorization protocols, cryptography, application security, load balancing.

• Experience with tools such as Splunk, Excel, ideally experience in automation.

• Expert understanding of network protocols TCP/IP, HTTP, HTTPS, SSL, TLS, 802.1.X, etc.

• Experience with testing and change validation, root cause analysis, risk mitigation, security assessments, analysis of security threats, trends and architectural preferred.

• Experience with Remote Access (VPN posture) is preferred.

• Experience with Secure Cloud Analytics (Stealthwatch) is preferred.

•     Project Management, ITSM 

•     Experience with Change Management and CAB processes and procedures.

•     Focused on execution, delivery, and commitment to dates.  Ability to work in a high-paced environment. Can manage risk - is a good decision maker. Understands the big picture; ability to relate to the firm’s strategy and actions and how they support our business results.

•     Leadership: be a self-starter, self-directed and show initiative.

•     Demonstrates ownership: Is accountable and influential/can hold others accountable (professionally).

•     Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally. 

•     Organized and detail oriented.

•     Familiarity with working in regulated and/or large global enterprises is a plus

Requirements:

•     Bachelor’s degree in engineering, computer science, business, finance or related field/technical training. Post Graduate Degree a plus

•     Must have strong analytical skills.

•     Minimum of 8-12 years’ experience required in technical role supporting network project(s)/program(s).

•     Experience with: Clearpass, Stealthwatch, ICE, AAA, SPLUNK, load balancing, captive portals, NA3RC, automation, network configuration, certificates, cluster build, upgrade and configuration.  

•     Working knowledge of Excel and MS Project 

•     Financial services (Insurance, Banking, Investment banking), is a plus.

•     Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines.  

•     Ability to work weekends (as needed) for migration work

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Proven 2 to 12 years of professional experience in Node.js development
• Strong proficiency in JavaScript, including ES6+ syntax
• Expertise in designing and developing RESTful APIs and microservices architecture
• Experience with popular Node.js frameworks such as Express.js, Nest.js, or Hapi.js
• Experience in modern front-end technologies (e.g., HTML, CSS, JavaScript frameworks like React, Angular, or Vue.js)
• Solid understanding of asynchronous programming, event-driven architecture, and design patterns
• Extensive knowledge of database systems, both SQL and NoSQL (e.g., MongoDB, PostgreSQL, MySQL)
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform
• Familiarity with containerization technologies (e.g., Docker, Kubernetes)

• Must Have worked in a product development for minimum of 1 years 
• Must Understand the Product life cycle (Requirement analysis/ design/architecture).
• Must Have hands on Coding Experience in J2EE technologies, Core Java, JavaScript, Web services SOAP, RESTful services
• Good experience on any one application server (WebLogic, WebSphere, Apache servers etc.).
• Database experience in any one DB like Oracle/ MySQL/MS SQL etc.
• Knowledge / Experience with any one open source development tools and frameworks (Eclipse, ANT, Junit, PMD, SVN etc.)
• Ability to understand UML design diagrams. Ideally should have designed some modules in prior projects using OOAD and UML.
• Extensive experience with multi-tier transactional architecture and design.
• Passionate about test driven, clean code, automatically tested and continuous deployment

Good to have:

• Any prior Work or Knowledge on newer technologies like Big data cloud, Hadoop and spark)
• Any prior Work or Knowledge on NoSQL, ORM, AWS Services (EC2, SNS, SQS, S3, Cloudfront)
• Any prior Work or Knowledge/ MOOC on Machine Learning and AI.
• Experience in performance engineering domain (testing, tuning, profiling) will be a definite add-on.
• Expertise with identity management, authentication and information security best practices
• Expertise in working with complex cross-domain applications.

Job Description- Implementation Specialist

 What is the role?

As an Implementation specialist, you will focus on understanding & implementing incentive structures of our clients from various industries such as insurance, banking, IT services, FMCG etc and on delivering a world-class customer experience. The person who joins the team in this position must share our passion and commitment to serving our customers. The candidate should have experience in forging and building brand relationships. A good understanding of sales data for analytics is a must. Key Responsibilities

• Digitize Customer’s incentive programs after understanding data and customer requirements.
• Understands client’s data structures & consults client on optimizing the data templates
• Setup the client’s account with the initial data, create necessary data relationships & setup incentive programs
• Train & handhold client in using the platform & effectively manage their incentive structures on the platform
• Should be able to build analytical models to convert data into future templates so others can use them. • Build relationships with the existing clientele.
• Partners with Product, Project Manager, and other business owners to define the business need for the project.
• Coordinate with internal and external stakeholders to meet customer requirements and expectations.
• Support and contribute to stakeholders with the information needed for publication and user training documentation.
• Ability to contribute to implementation/Onboarding process improvements
• Performs other additional duties as assigned. What are we looking for? An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.•

 BE/MBA from a reputable university.

• Strong working knowledge of excel along with data analysis & reporting is a must
• 1-3 years of data analysis & business analysis experience. Consulting experience is a plus
• Hands-on experience in onboarding SAAS products.
  • Excellent problem solving skills & analytical aptitude
• An exceptional soft skill, including the ability to talk with both technical and business concerns.
• Must be able to work independently
• Ability to work effectively in a team environment.
• Weekly/monthly/quarterly status reporting to the stakeholder
• Ability to easily pivot from one task to another, including managing multiple projects and timelines. Whom will you work with? The selected candidate will be working with the Head of Product/Program management and will also get a chance to work with the Leadership on important customer projects.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Compass.

We are We at Compass strive to make selling fun with our SaaS incentive gamification product. Compass is the SaaS commerce , gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth. We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done.

Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

Way forward If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume.

All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.

Key Responsibilities:

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Qualifications

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management.  Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on major projects
• Experience/knowledge of a range of technical platforms and solutions
• Work with individuals to understand and build detailed process maps and business requirements documents
• Ability to rapidly grasp processes and identify potential RPA solutions
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields

Desirable Knowledge and Skills:

• Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
• Experience in analyzing data to draw business-relevant conclusions
• Experience writing simple SQL queries for data analysis