Customer Support

Job Description: Design Consultant

As a Design Consultant for the Ligne Roset French Luxury Furniture brand, you will be responsible for working with a team at the Boutique in understanding customer requirements and crafting solutions using the Company’s product portfolio. This role requires experience in retail of luxury furniture.

Job Requirements:

Delivering an outstanding customer experience:

• Engaging with customers to understand their furniture needs and providing recommendations that meet their requirements.
• Attending to walk in customers’ inquiries.
• Promoting sales of high-end furniture and lifestyle accessories.
• Guiding customers through the purchasing process, including explaining product features and benefits, pricing, warranties, and delivery options.
• Responding to customer inquiries, complaints, and feedback promptly, ensuring resolution to their satisfaction.
• Building and maintaining strong relationships with customers to foster loyalty and repeat business.

Sales and Business Development:

• Meeting and exceeding sales targets and KPIs set by the management.
• Proactively engaging with customers to drive sales, building customer loyalty, and increasing market share.
• Building a robust pipeline of potential customers and maintaining an accurate customer database.
• Identifying opportunities to cross-sell and up-sell products and services to customers.
• Maintaining an up-to-date understanding of market trends, competitor activity, and industry developments to identify new opportunities for growth.

Store Operations:

• Ensuring that the store is well presented, and the products are displayed attractively and prominently.
• Maintaining accurate inventory records and ensuring the store is adequately stocked.
• Ensuring that the store is clean, tidy, and meets health and safety standards.
• Providing feedback to the management on customer preferences, product demand, and store operations to continuously improve the business.

Candidate Qualifications & Skill Requirements:

• Bachelor’s Degree in Architecture or Interior Designing
• 2+ years of experience in retail sales, preferably in luxury furniture industry.
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail for tracking information in MIS.

Location: Prabhadevi, Mumbai

Reporting To: Boutique Manager

About us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gift and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

• Java/J2EE, Spring, Spring Boot, REST, JSON, Micro Services, 12 Factor Apps, Apache.
• Strong understanding of microservice architecture
• Ability to design, develop and implement scalable, elastic microservice based platforms.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Performs hands on coding using Java/J2EE & unit testing.
• Contribute to the Design and develop high quality software for large scale Java/Spring Batch/Micro-service Applications.
• Proficiency in the following general areas: Java (Java 1. 7/Java 1. 8), Spring Framework, Jenkins, Gradle, and GitHub.
• Experience with RESTful services, Rabbit MQ, JSON, Unix Scripting, and Hadoop is a plus.
• Core development experience in large scale enterprise Java applications using Spring Framework.
• Experience in SQL (DB2 & SQL databases)
• Strong knowledge and experience on Nginx as APIM tool Solid experience in coding and creating APIs.
•  Expertise in WSDL, XML, XSLT, JSON, XPATH and Gateway scripts
• Provide front line support for Nginx related problems by being involved in troubleshooting, root cause analysis and appropriate secure integration recommendations.
• Installation of Nginx API Gateway as per need.
• Experience in Containers and Kubernetes.
• Good linux and administration skills
• Experience on API Orchestration/Mediation/Protocol Bindings and transformation knowledge on disparate message structures
• Design, develop and implement API proxies using OpenAPI specification Analysing logs and trace for errors and exceptions Manage and publish content in Developer portal Security implementation using OAUTH, SAML, CORS 
• Must Have Knowledge of API development and its technologies.

Location: Remote Working

** Preference will be given to immediate joinee

• UNIX / LINUX - 2 to 5 years’ experience
• DB design - 2 to 5 years’ experience.
• Team Lead - 2 to 5 years’ experience managing a team size of 8 - 12 persons.
• Overall experience in managing platforms across web & mobile developments, ability to conduct scrum meets, allocate & monitor work.
• The candidate should have an overall experience of 7 to 10 years, with a combination of the above.
• Strong team management skills, ability to drive the team & meet the deliveries.