Customer Support

Job Overview

Architect and build scalable, high-performance backend systems while working on mission-critical platforms that process real-time market data and portfolio analytics. The role also involves leveraging Generative AI capabilities to enhance data intelligence, automation, and user-facing features, while ensuring regulatory compliance and secure financial transactions.

Key Responsibilities

• Design, develop, and maintain scalable backend services and APIs using NodeJS and Python
• Build event-driven architectures using RabbitMQ and Kafka for real-time data processing
• Develop and manage data pipelines integrating PostgreSQL and BigQuery for analytics and warehousing
• Integrate and deploy Generative AI models (LLMs, embeddings, AI APIs) into backend systems for automation, insights, and intelligent workflows
• Design AI-powered features such as recommendation systems, document processing, or conversational interfaces
• Ensure system reliability, security, and low-latency performance for mission-critical systems
• Lead technical design discussions, conduct code reviews, and mentor junior engineers
• Optimize database queries, implement caching strategies, and improve overall system performance
• Collaborate with cross-functional teams to deliver end-to-end product features
• Implement monitoring, logging, and observability solutions

Required Skills and Qualifications

• 2+ years of professional backend development experience
• Strong expertise in NodeJS and Python for production-grade applications
• Proven experience building RESTful APIs and microservices architectures
• Experience working with Generative AI frameworks/APIs (OpenAI, LangChain, vector databases, prompt engineering)
• Understanding of integrating LLMs into production systems (RAG, embeddings, fine-tuning basics)
• Strong proficiency in PostgreSQL, including query optimization and schema design
• Hands-on experience with RabbitMQ and Kafka
• Experience with BigQuery or similar data warehousing solutions
• Solid understanding of distributed systems, scalability patterns, and high-traffic applications
• Strong knowledge of authentication, authorization, and security best practices
• Experience with Git, CI/CD pipelines, and modern development workflows
• Excellent problem-solving and debugging skills
• Exposure to fintech or financial services, cloud platforms (GCP/AWS/Azure), Docker/Kubernetes, caching tools (Redis/Memcached), and regulatory requirements (KYC, compliance, data privacy) is a plus

Apply directly at: https://wohlig.keka.com/careers/jobdetails/136351

Location: Bangalore

Experience: 3-5 years

Type: Full-time | On-site

Start: Immediate

Why this role exists

Most companies are using LLMs.

Very few are building an advantage from them.

Right now, LLM cost is our largest margin constraint, and model behavior is still too generic to be defensible.

This role exists to:

• Turn LLM usage into a cost-efficient system
• Build compounding intelligence across accounts
• Create a differentiated analysis layer that competitors can’t replicate

What you’ll do

You will not just build models.

You will own the intelligence and cost structure of the platform.

1. Drive down LLM cost dramatically

• Reduce cost per interaction from ₹40 → ₹2 within 6 months
• Implement:
• Model tiering (right model for the right task)
• Caching strategies (semantic + response caching)
• Batching and async processing
• PTU / reserved capacity optimization
• Ensure performance does not degrade while reducing cost

2. Optimize infrastructure spend

• Reduce cloud spend from ₹20L/month → ₹4L/month
• Work across infrastructure layers (Azure / compute / inference)
• Balance:
• Latency
• Cost
• Throughput
• Treat infra as a first-class optimization problem

3. Build the fine-tuning and learning pipeline

• Design systems where:
• Every interaction improves future performance
• Build pipelines for:
• Fine-tuning
• Feedback loops
• Continuous model improvement
• Ensure the 5th customer deployment is structurally better than the 1st

4. Create a differentiated intelligence layer

• Build analysis systems that:
• Extract signals from interactions
• Improve decision-making
• Drive outcome improvements
• Move beyond responses → insight + action

5. Enable new AI-native product categories

• Identify opportunities where:
• AI enables workflows that were not previously possible
• Build foundational ML capabilities to unlock those categories
• Focus on creation, not just efficiency

6. Commoditize LLM usage internally

• Abstract complexity of LLM usage from product teams
• Build internal systems where:
• Cost is predictable
• Performance is consistent
• Make LLM usage a reliable utility layer

What success looks like

• Cost per interaction drops to ₹2 or lower
• Infrastructure spend reduces 5x without performance loss
• Model performance improves with every deployment
• Platform develops a clear intelligence advantage
• New AI-native capabilities become possible due to your systems

Who you are

• You have 3-5 years of experience in ML / applied AI / systems engineering
• You have worked with:
• LLMs
• Inference optimization
• Production ML systems
• You think in:
• Systems
• Trade-offs (cost vs latency vs quality)
• You care about real-world impact, not just model metrics

What will make you stand out

• Experience with:
• LLM optimization (prompting, fine-tuning, distillation)
• Distributed systems or infra-level optimizations
• High-scale inference systems
• Built systems that:
• Reduced cost significantly
• Improved performance over time
• Strong understanding of:
• Caching strategies
• Model routing
• Evaluation frameworks

Why join

• You will directly impact company margins and scalability
• Your work defines whether we have a defensible ML advantage
• You will build systems that move from:
• Generic AI usage → compounding intelligence

What this role is not

• Not research-only
• Not experimentation without production impact
• Not isolated from product and business outcomes

What this role is

• A builder of ML systems at scale
• A driver of cost and performance optimization
• A creator of long-term competitive advantage

One question to self-evaluate

Can you build ML systems that get cheaper, smarter, and more valuable with every interaction?

Key Responsibilities:

• Conduct keyword research using tools like Google Keyword Planner, Ubersuggest, or Ahrefs
• Optimize website content, landing pages, and blogs for SEO
• Assist in developing and implementing link-building strategies
• Analyze and report on website performance using Google Analytics and Search Console
• Collaborate with content and development teams to improve site structure, page speed, and user experience
• Monitor and evaluate search results and performance across major search engines
• Stay up to date with SEO trends, algorithm updates, and best practices

RESPONSIBILITIES:-

 As a  Business   Development  Manager   working under   FMCG   segments, an ideal candidate must perform the following responsibilities:

·      Approaching  potential  leads  a  close  them  within  a  stipulated  time  frame.

·      Create  exclusive  distributors,   exclusive super stockist and business associated for the company towards business growth.

·      Finding and developing new markets and improving sales.

REQUIREMENTS:

·       Bachelor’s degree in business, marketing or related field.

·       Experience in sales, marketing or related field.

·       Strong communication skills.

·       Excellent organisational skills.

• Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
• Answering customer queries on information including but not limited to, order status, shipment dates etc.
• Responding to customers in a courteous and timely manner
• Ensuring the terms and conditions while managing various customer orders from processing to delivery
• Updating and maintaining relevant data and reporting the same to the company in regular intervals

What you must have:

• Graduation is a must
• 3– 4 years of relevant work experience in customer service– order management role
• Excellent communication and listening skills
• Good knowledge as well as work experience in using SAP
• Good in MS Word, MS Excel and email writing
• Attention to detail and ability to multi-task

Job Responsibilities:

• Working in web based applications and services.

• Collaborating closely with the Project Manager ensuring smooth development workflow and timely delivery. 

• Being quick and proactive in resolving application defects and issues.

•  Developing documents, queries etc. for databases.

• Always being ready to make required changes especially at the post-deployment stage.

• Multitasking with multiple projects and designs under stringent budget restrictions.

Candidate Requirements:

• Must have provable proficiency in Golang, MongoDB/SQL Server/MySQL, Web Service/REST API/WCF, HTML, AJAX, JavaScript/JQuery

• 2+ years of relevant experience in Golang Web Application.

• Must be familiar with Golang Programming Language, MongoDB/SQL Server.

• Well-experienced and knowledgeable in Go routine and channel patterns, Go web frameworks, AngularJs/VueJs/ReactJs, and RESTful Web Services/ Web API.

• Must understand code versioning tools such as Git, SVN, and Mercurial.

• The candidate must be self-driven, smart, and self-motivated with good communication skills.

• A go-getter and sales enthusiast who takes all the monthly, quarterly, and yearly sales goals seriously.

• Must have updated knowledge of IT services and industry.

• Should work closely with Business heads and help them with data and reports regarding the customers and their competitors.

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for testing, we think it will be a great fit if -

1. You have a prior software development/electronics/embedded background.
2. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
3. You obsess over minor details and strive for perfection
4. You can handle both the software & hardware QA of the product.
5. You have prior software & hardware testing experience.
6. You can commit for 6 months and can work out of Gurgaon.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.

• Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance
• Build efficient and reusable front-end system that drive complex web applications
• Identify, address performance bottleneck and communicate best practices for front end engineering
• Responsible for meeting expectations and deliverables on time and in high quality
• Collaborate with Product Designers, Product Managers, and Software Engineers to build/deliver next generation products
• Interact with other team members to incorporate their innovations and vice versa
• Rapid prototyping web user interfaces

Job Description

We are looking for a user experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

Responsibilities

• Translate concepts into user flow, wireframes, mockups, and prototypes that lead to intuitive user experiences.
• Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Take a user-centred design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Ask smart questions, take risks and champion new ideas.

Requirements

• (3+ Yr.’s) three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in standard UX software such as Sketching, Design, Photoshop, Wireframing, User Research, Prototype, UX UI Designer,(Added Advantage OmniGraffle, Azure RP, In Vision, UX Pin, )etc
• Ability to understand detailed requirements and design complete user experiences that meet the product’s needs and vision.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centred design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.