Customer Support

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.

Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
• Assist & train Clients to use the system to its full extent and help them to resolve their support queries
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
• Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
• Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Carrying out periodic health checks to avoid churn
• Keeping Clients updated on new features, and new products they might find useful
• Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
• Upselling and cross-selling through review of Clients’ progress

Who are we :

Trendlyne, an Series-A funded, profitable products startup in the financial markets space with cutting edge analytics products aimed at businesses in stock markets and mutual funds.

Our founders are IIT + IIM graduates, with strong tech, analytics and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do :

We build powerful analytics products in the stock market space that are best in class. Organic growth in B2B and B2C products have already made the company profitable. We deliver 800 million+ APIs every month to B2B customers.

Trendlyne analytics deals with 100s of millions rows of data to generate insights, scores and visualisations which are an industry benchmark.

Technical Skills Required :

- Hands-on development experience on ReactJS, React Native

- Excellent front-end development skills - Javascript ES6, HTML5, CSS3, Bootstrap/Flex

- Excellent understanding of web browsers, mobile browsers and responsiveness

- Experience in UI Build using Webpack/ Gulp

- Proficient understanding of code versioning tools, such as Git, Bitbucket, Github

- Proficient understanding of the performance of web and mobile applications

- Knowledge of Django web framework or Python will be an added advantage

Responsibilities :

- Develop new user-facing features, web and mobile applications

- Use HTML, CSS, JS, to deliver front-end of projects on time

- Work with UI & UX designers and project managers to ensure timely delivery of code

- Work with Backend developers and ensure smooth integration with CMS or APIs

- Build reusable code and libraries for future use

- Ensure the technical feasibility of UI/UX designs

- Optimize website for maximum speed and scalability

- As part of the core team, you will be working on cutting edge technologies like Spark, Flume, online backtesting and data visualization, and machine learning.

- All Developers will be involved with the entire lifecycle of the product right from product conceptualization, design, implementation and mobile app and web delivery.

- Salary on par with the industry, with company equity.

Required skills / knowledge

• Experienced in software development and proficient in one or more of the following

programming languages - Python, JAVA and/or Perl.

• Experience with SDLC (software development lifecycle) best practices with large software

development projects is a must.

• Good knowledge in Computer Science fundamental

• Good organizational and English communication skills, prioritization of multiple projects and

objective.

Preferred skills / knowledge:

• Knowledge of storage technologies and disciplines namely, Fibre Channel, ISCSI, SCSI, NFS, CIFS,

POSIX, Object Storage, SAS, SATA, FLASH (NVME, SSD, etc.), RAID, Erasure Coding,

Distributed/Scale-out Storage, File systems, High-availability methods, working knowledge of

databases etc. are strongly preferred. Understanding networking protocols and connectivity

preferred.

• System Architecture experience within enterprise UNIX (RHEL)/Windows Server environments,

Container environments (RH Open Shift/Kubernetes/Docker, etc.) and Cloud environments

(Azure/AWS/Google) is highly desirable but not required.

• Understanding of Client/Server, Scaleout architectures, virtualization, performance and capacity

management strongly preferred.

• Good knowledge and experience of using Linux provisioning and system configuration

management tools such as Ansible, Puppet, Salt Stack, or Chef strongly preferred. Experience in

automation of a large-scale Linux deployment is preferred.

• Effective troubleshooting skills across O/S, network and storage.

• Knowledge in the following vendor products is preferred but not required: NetApp

7mode/cDOT/Engenio, IBM Spectrum Scale (aka GPFS), HDS Storage Arrays/HCP, EMC Atmos,

Brocade SAN/FOS, Veritas Storage Foundation Suite

Senior BI Engineer

📍 Location: BHive Bangalore, India

💼 Department: Technology – Data

🚀 Experience Level: Senior

About the Role

Mumzworld is scaling fast, and data is central to our success.

We are looking for a Senior BI Analyst to join our data team and help drive business insights, storytelling, and decision-making through high-quality analytics and reporting.

This is a high-impact role, reporting directly to the Head of Data, and working cross-functionally with business teams, product managers, and engineers to transform data into actionable intelligence.

You will not only deliver robust dashboards and deep-dive analyses but also help define metrics, improve data literacy across the company, and ensure that our analytics layer is consistent, trusted, and scalable.

You will also leverage Generative AI tools to boost productivity, streamline reporting workflows, and enhance collaboration.

Key Responsibilities

• Deliver Impactful Insights

Build, maintain, and optimize dashboards, reports, and deep-dive analyses to support critical business decisions.

• Create Impact Dashboards with Storytelling

Design dashboards that not only show data but tell a clear story — highlighting insights, business implications, and actions.

• Define and Standardize Metrics

Work closely with stakeholders to define KPIs and ensure consistency in metrics across business domains.

• Model for Analytics Needs

Collaborate with data engineers and modelers to ensure data structures (in bronze, silver, gold layers) are optimized for reporting and analytical needs following medallion architecture principles.

• Drive Business Conversations

Translate business questions into clear analytical deliverables; turn data findings into actionable insights and business narratives.

• Ensure Data Quality & Trust

Validate data accuracy and drive initiatives to improve data reliability across all reports and dashboards.

• Leverage Gen AI for Productivity

Promote the use of Generative AI tools to accelerate report building, automate documentation, and summarize insights faster.

• Advance Data-Driven Culture

Conduct workshops, share knowledge, and uplift the organization’s data literacy and self-service capabilities.

• Support Data Science Projects

Partner with the data science team to ensure BI foundations support predictive models, experimentation, and advanced analytics initiatives.

What We’re Looking For

• 5+ years of experience in business intelligence, data analysis, or analytics roles.
• Expertise in BI tools like Looker, Power BI, or Tableau.
• Strong SQL skills to extract, transform, and analyze large datasets.
• Solid understanding of data modeling principles (especially star schema and medallion architecture).
• Understanding of incremental load vs full load strategies, and a passion for building your own scheduled queries and data refreshes.
• Experience working with cloud data warehouses like BigQuery or Snowflake.
• Strong business acumen with the ability to translate data into business value.
• Experience building self-service datasets, semantic layers, or LookML models is a plus.
• Excellent communication skills — able to present complex findings in a clear and actionable way.

Nice-to-Have

📅 E-commerce experience – Familiarity with product, customer, and order data structures.

🤖 Experience with dbt Cloud and modern analytics stacks.

📈 Exposure to data governance, catalogs, or metadata management tools.

🖥️ Experience with GitHub for version control in analytics workflows.

🌐 Understanding of privacy, GDPR, and data compliance best practices.

Who You Are – Soft Skills & Personality

We’re looking for a curious, business-savvy, and detail-driven BI analyst who thrives in a fast-paced, collaborative environment.

👤 Structured & Organized – You design with clarity, document your work well, and maintain consistency across reports and analyses.

💬 Collaborative Communicator – You work well with both technical and business stakeholders.

🚀 Results-Oriented – You focus on delivering impactful insights that drive business outcomes.

🧬 Analytical & Curious – You dig deep into data, question assumptions, and continuously look for improvement opportunities.

🤝 Team Player – You support, teach, and uplift others across the organization.

If you’re passionate about turning data into impact, scaling analytics, and building a data-driven culture, we’d love to hear from you.

• Work as part of a small team to build React Native iOS, Android & Web (react-native-web) application for Torre Capital.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests.
• Participate in sprint retrospectives and daily standups.
• Assist with building estimates.
• Work with tools including Jira, Slack, GitLab & Google Docs.
• Be part of a community of React Native developers who share knowledge and help each other as problems arise.
• Follow FullStack's detailed development process

• 1+ year of professional experience working with React Native.
• 2+ years of professional software development experience.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
• An understanding of React Native best practices and a commitment to following them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• A positive mindset and can-do attitude.
• English Skills (ability to effectively communicate via written and spoken English).
• Ability to consistently work 40 hours per week.