Customer Support

Execute marketing campaigns through FB Ads ensuring high ROAS

Optimize campaigns to achieve the best ROI & meet targets

Handle various campaign: conversion, website clicks, traffic, remarketing, etc.

Conduct A/B testing on campaigns to improve ROI

We build the best of commerce tools for brands across India. We power commerce for some of the top brands like Levis, boAt, Birkenstock, Kohler and lot more. We are looking for a rockstar Reactjs developer to join us and build the best of tools to empower the largest brands of India.

1. 3-5 years of experience in front-end development with React.js.
2. Strong proficiency in JavaScript (ES6+), TypeScript (preferred).
3. Hands-on experience with Redux, Context API, or Zustand.
4. Good understanding of RESTful APIs, GraphQL, and WebSockets.
5. Experience with front-end build tools (Webpack, Babel, Vite, etc.).
6. Knowledge of CSS frameworks like TailwindCSS, Bootstrap, Material UI.
7. Familiarity with unit testing (Jest, Cypress, React Testing Library).
8. Experience with Git, GitHub, and CI/CD pipelines.
9. Ability to work in an Agile development environment.
10. Strong problem-solving skills and attention to detail.

Our Requirement

• Hands on experience in developing test codes using Python and Pytest frameworks for a minimum of 3 years
• Experience in writing test cases for embedded software for a minimum of 1 years
• Experience with Agile Software Workflows such as Scrum
• Experience with Git, Jira and Confluence
• Should be an expert in Python
• Hand on experience with OOPS
• Strong communication skills
• Hands-on experience in API testing & developing automation test script for mobile or tablet devices using Appium
• Ability to identify new testing techniques and tools
• Excellent problem-solving skills
• Excellent team player and exhibit a positive attitude
• Strong collaboration, oral and written skills

Preferred Skills:

• Strong understanding of Bluethooth, BLE, understanding of WiFi (802.11a/b/g/n)
• Ability to propose new ideas on how to improve customer satisfaction and quality of product
• Ability to carefully examine requirements and specifications to anticipate quality issues and provide timely feedback when specifications are incomplete or inaccurate
• Experience testing Firmware is plus
• Develop and implement unit and integration test cases and scripts for embedded firmware

• Required Educational Qualifications: Minimum B.E/B.Tech with 60% in academics.
• Min. Experience Required: 8 years.
• Should be able to join immediately or within 15 days

JD Code: SHI-LDE-01 

Version#: 1.0 

Date of JD Creation: 27-March-2023 

Position Title: Lead Data Engineer 

Reporting to: Technical Director 

Location: Bangalore Urban, India (on-site) 

SmartHub.ai (www.smarthub.ai) is a fast-growing Startup headquartered in Palo Alto, CA, and with offices in Seattle and Bangalore. We operate at the intersection of AI, IoT & Edge Computing. With strategic investments from leaders in infrastructure & data management, SmartHub.ai is redefining the Edge IoT space. Our “Software Defined Edge” products help enterprises rapidly accelerate their Edge Infrastructure Management & Intelligence. We empower enterprises to leverage their Edge environment to increase revenue, efficiency of operations, manage safety and digital risks by using Edge and AI technologies. 

SmartHub is an equal opportunity employer and will always be committed to nurture a workplace culture that supports, inspires and respects all individuals, encourages employees to bring their best selves to work, laugh and share. We seek builders who hail from a variety of backgrounds, perspectives and skills to join our team.  

Summary 

This role requires the candidate to translate business and product requirements to build, maintain, optimize data systems which can be relational or non-relational in nature. The candidate is expected to tune and analyse the data including from a short and long-term trend analysis and reporting, AI/ML uses cases. 

We are looking for a talented technical professional with at least 8 years of proven experience in owning, architecting, designing, operating and optimising databases that are used for large scale analytics and reports. 

Responsibilities 

• Provide technical & architectural leadership for the next generation of product development. 
• Innovate, Research & Evaluate new technologies and tools for a quality output. 
• Architect, Design and Implement ensuring scalability, performance and security. 
• Code and implement new algorithms to solve complex problems. 
• Analyze complex data, develop, optimize and transform large data sets both structured and unstructured. 
• Ability to deploy and administrator the database and continuously tuning for performance especially container orchestration stacks such as Kubernetes  
• Develop analytical models and solutions Mentor Junior members technically in Architecture, Designing and robust Coding. 
• Work in an Agile development environment while continuously evaluating and improvising engineering processes 

Required 

• At least 8 years of experience with significant depth in designing and building scalable distributed database systems for enterprise class products, experience of working in product development companies. 
• Should have been feature/component lead for several complex features involving large datasets. 
• Strong background in relational and non-relational database like Postgres, MongoDB, Hadoop etl. 
• Deep exp database optimization, tuning ertise in SQL, Time Series Databases, Apache Drill, HDFS, Spark are good to have 
• Excellent analytical and problem-solving skill sets. 
• Experience in  for high throughput is highly desirable 
• Exposure to database provisioning in Kubernetes/non-Kubernetes environments, configuration and tuning in a highly available mode. 
• Demonstrated ability to provide technical leadership and mentoring to the team 

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth. 

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities. 

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation, and co-development to engineer next-generation software products with the help of accelerators. 

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions. 
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes. 

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We are constantly self-asses and realign to work with each customer in the most impactful manner. 

Pre-requisites for the Role 

1. Job ID-EMPY0120MS 

1. Primary skill: Python Developer, Django, Problem solving. 

1. Secondary skill: Rest, API 

1. Years of Experience: 4-7 Years  

1. Location: Remote 

Budget- Open  

NP- Immediate 

PYTHON DEVELOPER 

• Design, build, and maintain efficient, reusable, and reliable Python code 
• Design and implement software platform with Microservices Architecture, based on AWS Lambda and Event sourced data 
• Integration of data storage solutions {may include databases, key-value stores, notification queues, etc.} 

• Integration with various backend monitoring tools 
• Identify bottlenecks and bugs, and devise solutions to these problems 
• Help maintain code quality, organization and automatization 
• Participate in early product demonstrations to customersExperience required: 
• Bachelor's or Masters in Computer Science or a related discipline 

• 2-6 years of relevant professional experience 
• Delivery of quality results within aggressive timelines 
• Knowledge of software development processesSkills Required: 
• Experience with Python, along with other common libraries/framework such as Flask, Celery, Django etc., 
• Good understanding with usage of Lambda in Python. 

• Good understanding in testing frameworks like PyTest. 
• Ability to work with IDEs like Visual Studio Code. 
• Basic understanding in developing private PIP packages. 
• Solid understanding of object-oriented programming. 
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful. 

• A knack for writing clean, readable Python code. 
• Ability to integrate multiple data sources and databases into one system. 
• Ability to understand monitoring metrics, such as CPU, Memory, Disk Space, Network latency, and telemetry services. 
• Understanding of fundamental design principles behind a scalable application. 
• Understanding the fundamentals of RDBMS databases. 

• Ability to work with PostgreSQL is a plus. 
• Ability to work with AWS services like Lambda, Kinesis, SQS, SNS etc., is a plus. 
• Proficient understanding of Git. 
• Familiarity with continuous integration and continuous deployment. 
• Effective verbal and written communication skills. 

• 2 - 3 Years of experience is required in Java Development.
• Framework - Spring MVC, Spring Boot.
• Good Knowledge in Core Java, OOPS principles is required.
• Web Technologies - HTML, CSS, Javascript.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility