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Customer Support Representative
Customer Support Representative
ExoGensis HR's logo

Customer Support Representative

Avery Marcal's profile picture
Posted by Avery Marcal
0 - 30 yrs
₹10L - ₹15L / yr
Remote only
Skills
Customer Service
Customer Support

Customer Interaction:

  • Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
  • Provide accurate and helpful information about products or services.
  • Listen attentively to customer concerns and demonstrate empathy.
  • Maintain a positive and friendly attitude in all customer interactions.

Issue Resolution:

  • Troubleshoot and resolve customer issues effectively and efficiently.
  • Escalate complex issues to appropriate departments when necessary.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.   
  • Document customer interactions and resolutions accurately in the CRM system.


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About ExoGensis HR

Founded :
2018
Type :
Services
Size :
20-100
Stage :
Raised funding

About

N/A

Company social profiles

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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