UI/UX designer

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Brief write up on how you could be a great fit for the role :

What your days and weeks will include.

• Agile scrum meetings, as appropriate, to track and drive individual and team accountability.
• Ad hoc collaboration sessions to define and adopt standards and best practices.
• A weekly ½ hour team huddle to discuss initiatives across the entire team.
• A weekly ½ hour team training session focused on comprehension of our team delivery model
• Conduct technical troubleshooting, maintenance, and operational support for production code
• Code! Test! Code! Test!

The skills that make you a great fit.

• Minimum of 5 years to 10 Years of experience as Eagle Investment Accounting (BNY Mellon product) as a Domain expert/QA Tester.
• Expert level of knowledge in ‘Capital Markets’ or ‘Investment of financial services.
• Must be self-aware, resilient, possess strong communications skills, and can lead.
• Strong experience release testing in an agile model
• Strong experience preparing test plans, test cases, and test summary reports.
• Strong experience in execution of smoke and regression test cases
• Strong experience utilizing and managing large and complex data sets.
• Experience with SQL Server and Oracle desired
• Good to Have knowledge on DevOps delivery model including roles and technologies desired

Requirements:

• Strong understanding of Nodejs & front-end Technology.

• Strong understanding of MEAN or MERN Stack.

• Strong knowledge of HTML, CSS, RWD, Javascript, and JQuery.

• Bring 1+ years of Experience in Node with typescript or React.

• Strong OOPS ( Object Oriented Programming ) concepts.

• Good knowledge of browser caching, working with cookies and Java scripts for faster website loads.

• Mean/Mern Stack Developer with hands-on experience in Node.js, typescript, and angular.

• Experience developing and improving REST APIs.

• Experience working with AWS Clouds/Azure.

• Experience building web UI dashboards and other self-service solutions.

• Relational DB knowledge (MySQL, PostgreSQL, Oracle, or SQL Server).

• NoSQL knowledge (MongoDB, Redis, Cassandra, or Hadoop).

• Ability to recite design patterns.

• Experience leading Agile projects and getting results in Scrum or Kanban teams and workflows.

• Experience with practices such as Test-Driven Development (TDD) is a plus

SAP CI SF – Cloud Integration.

Analyze, plan, design, develop, and implement the SAP SF solutions to meet strategic, usability, performance, reliability, control, and security requirements of various modules in SF . Requires good knowledge in areas of core HR, EC, CPI, Groovy and other SF modules. Must be innovative.

Work you’ll do

• Be the main point of contact and handle the design, development and delivery of the project.
• Support the Client Cloud Integration along with SuccessFactors applications
• Developing custom Iflow, Groovy Script, XSLT Mapping, and different Pallet Functions.
• Good hands-on working with different Adapter such as SuccessFactors, SOAP, SFTP, OData, HTTP, Process Direct, IDoc etc.
• Work with team members and Product Owners to analyze, recommend, plan, design, develop, and implement solutions to meet strategic, usability, performance, reliability, control, and security requirements
• Support and coordinate the efforts of Subject Matter Experts, Development, Quality Assurance, Usability, Training, Transport Management, and other internal resources for the successful implementation of system enhancements and fixes
• Perform SAP CI Development, configuration as required and have good knowledge on best practice guideline.
• Understand user requirements and create functional specifications with the required details.
• Act as primary liaison between business and technical resources to effectively communicate business requirements into high quality business solutions
• Interact with development team on a regular basis - suggest and implement innovative ideas and solutions; ensure process adherence.
• Communicate effectively with clients and project team to ensure the requirements are met and recommend better solutions wherever applicable during the project.
• Advance the goals and objectives of ITS by providing cost-efficient, high quality, client-focused solutions, according to established policies, procedures, and processes of the department and Firm

Qualifications

Required:

• 4+ years of experience integration different application using SAP Cloud Integration to include experience in one or more of the following areas:

• Understanding/experience with SSO (single sign-on) solutions, Cloud connector

• Integrating SAP HR and SuccessFactors using SAP cloud Integration

• Understanding of different transport mechanism including Groovy Script, Pallet function and different adapter in CI

• Understanding of data stores and effective Experience with ABAP, Basis, Security, SAP NetWeaver Process Integration (PI), Portal, Cloud Integration

• Working experience of integrating on premises and cloud applications using SAP CI

• Worked on different types of project such as migration, support, implementation and roll out.

Preferred:

• Minimum of 2 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live

• Certification in at least Cloud integration or one SuccessFactors module

• Bachelor’s degree strongly preferred

• Strong verbal and written communication skills, with an ability to express complex business concepts in non-technical terms.

• Customer focused and be able to effectively communicate with a variety of groups

• Excellent verbal and written communication skills.

• Strong analytical, problem solving, multi-tasking and interpersonal skills are required.

1. Must possess strong hands-on testing experience of e-commerce Applications and e-commerce platforms, preferably Magento, and Drupal.
2. Sound Knowledge of test automation frameworks including designing, maintaining & improving Knowledge of Zephyr, Behat, and BackstopJS QA tools.
3. Detailed knowledge of cross-platform testing and environments.
4. Well-versed in Defect Tracking & Reporting
5. Writing test scenarios and robust functional test cases based on the use case and requirements
6. Solving complex problems; taking a new perspective on existing solutions; exercising judgment based on the analysis of multiple sources of information.
7. Analyzes test results and recommends corrective actions.
8. Should have strong Analytical and Logical abilities.
9. Good to Have Skills: Experience in Agile Scrum methodology or CSTE/CS QA/ISTQB certification

Responsibilities

• Responsible for end-to-end development (front-end to back-end) eb based applications
• Design and develop robust, scalable and highly efficient website
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automation

Skills

• Strong development experience in Java, JavaScript on Node.js
• Proficiency in full stack web application development (MEAN stack)
• Strong programming skills with experience in design, coding, and testing
• Proficiency with relational databases such as MySQL
• Good understanding of server-side CSS preprocessors (such as Sass, based on project requirements)
• Good experience with AJAX, REST and JSON
• Experience with AWS cloud services will be an added advantage
• Understanding of Source Control tools for version control: GIT/SVN

Requirements

• Bachelor degree in Computer Science, Engineering or a related subject
• 2 - 6 years of hands on experience developing, implementing and delivering web applications
• Excellent written and verbal communication skills 

• Managing the development of sales and marketing strategy with a focus on B2C domain, also target
• B2B sales and online optimization/conversation, which results in organization growth.
• Searching and exploring new horizons, tapping new clients/markets. Respond to inquiry generation, quotation and negotiation, and order closure.
• Manage and interpret both new and existing customer requirements to understand and cater to their needs.
• Identifying potential strategic alliances and acquisitions that will support strategic growth initiatives and expand the business.
• Managing the client/market segment/channel selection, development of penetration plans, pricing, and channel program strategies.
• Analyze and report on key business metrics, including revenue growth, campaign statistics, click[1]through rates, and conversion rates; actionable insights, key client segments, and revenue opportunities.
• Contributing to the Company’s growth by influencing necessary and relevant changes.
• Undertaking additional tasks/projects/initiatives that contribute to team/organization growth.
• Monitoring market intelligence of the industry.
• Prepare proposals, presentations, and sales contracts.

Required Skills

• 5- 10 years of Sales & Marketing experience in the academic publishing industry.
• Strong experience in developing and executing sales and marketing strategies.
• Strong experience with managing teams across geographies.
• Proven record of delivering business growth