Telecalling Executive

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

Are you a motivated individual eager to launch your career in generative AI and learn advanced technologies? Are you a hands-on learner with an interest in large language models and emerging AI technologies? Do you possess the ability to collaborate effectively within a team environment to implement and learn technical solutions?

At Aivar, we're looking for entry-level architects and engineers to learn generative AI techniques and contribute to building innovative solutions under the guidance of experienced professionals.

As an Generative AI/ML Engineer, you'll learn from technology and business teams while developing solutions. You will gain hands-on experience in a fast-paced environment that contributes to innovative AI projects.

Key job responsibilities:

● Learn to implement large language model solutions using Amazon Web Services (AWS)

● Learn Generative AI frameworks (LangChain, LangSmith, HuggingFace)

● Support prompt engineering implementation

● Assist in fine-tuning pipelines for specific use cases

● Learn to build basic generative AI solutions for text and images

● Help implement RAG architectures

● Support MLOps/LLMOps practices

● Document implementations and learnings

● Assist in testing generative AI solutions

We are looking for a dynamic and skilled Digital Marketing Trainer with 2 to 3 teaching experience. The ideal candidate should be able to simplify complex data concepts, mentor aspiring professionals, and deliver effective training programs in Link Building, SEO, Digital Marketing, Social Media Ads, DM Executive

Role Overview:

The SEO Analyst is responsible for optimizing the organization’s online presence by improving search engine rankings, driving organic traffic, and enhancing user engagement. This role requires expertise in SEO strategies, analytics, and a strong understanding of mental health-related content to ensure alignment with the organization’s mission.

Key Responsibilities:

1. SEO Strategy Development and Execution:

• Develop and implement effective SEO strategies to improve website rankings and increase organic traffic.
• Conduct keyword research to identify high-value terms relevant to mental health services and integrate them into the content strategy.

1. Content Optimization:

• Collaborate with content teams to optimize on-page elements, including meta tags, headers, and keywords.
• Ensure that content adheres to SEO best practices while maintaining accuracy and sensitivity in mental health-related topics.

1. Performance Monitoring and Reporting:

• Monitor website performance using tools such as Google Analytics, Google Search Console, and other SEO software.
• Analyze data to evaluate the effectiveness of SEO efforts and provide regular reports to the marketing team.

1. Technical SEO Management:

• Conduct technical audits to identify and resolve issues affecting website performance, such as page speed, mobile usability, and broken links.
• Ensure the website is optimized for search engine crawlers and adheres to the latest algorithm updates.

1. Competitor and Market Analysis:

• Conduct competitive analysis to identify trends, opportunities, and gaps in the market.
• Research emerging SEO techniques and tools to maintain a competitive edge in the mental health sector.

1. Local SEO:

• Develop and manage local SEO strategies to enhance visibility in specific geographic areas.
• Optimize Google My Business profiles and manage location-based search strategies.

1. Collaboration and Training:

• Work closely with content creators, developers, and social media teams to align SEO initiatives with broader marketing goals.
• Provide training and guidance to team members on SEO best practices.

Qualifications and Requirements:

Education:

• Bachelor’s degree in Marketing, Computer Science, or a related field.

Experience:

• 2–5 years of experience as an SEO Analyst or in a similar role.
• Proven experience in optimizing content for the mental health or healthcare sector is mandatory.

Skills and Knowledge:

• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, and Ahrefs.
• Strong understanding of technical SEO, keyword research, and link-building strategies.
• Familiarity with content management systems (e.g., WordPress).
• Knowledge of HTML, CSS, and basic coding practices is a plus.
• Excellent analytical and problem-solving skills.

Personal Attributes:

• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Sensitivity and awareness when working with mental health-related content.

Key Competencies:

• Expertise in SEO strategies and best practices.
• Data-driven decision-making and performance analysis.
• Ability to adapt strategies to the unique needs of mental health-related audiences.
• Strong alignment with the organization’s mission to promote mental health awareness.

Your Role ● Provides financial analysis for a function or business. ● Performs data extraction and analyzes data to make recommendations. ● Handles financial business issues. ● Provides analytics to business initiatives ● Develops an understanding of the company's financial processes and a working knowledge of the business. ● Ensuring monthly book closure, revenue recognition & accrual of proper costs in all categories to be in line with the internal guidelines and the statutory requirements ● Work with the team for preparation of the monthly closure & Quarterly Audit plans Must Have’s ● Looking for 3-5 Years of experience in financial budgeting, Financial modeling & Analyzing budget. ● Systematically process, and have financial and accounting information ● Analyze financial details and do value addition to business ● Strong Bias for action, problem solving and ownership ● You’re efficient - produce sufficient output with minimal wasted input. ● You’ve experience with building teams, hiring and developing leaders. ● You’ve strong communication and presentation skills/ Why is this exciting to you? ● You are interested in being a part of a young and fast paced environment; to implement market best practice. ● You are keen to put in place strong processes, and systems, and this is a chance to work in a company which is not burdened by legacy systems. ● You realize that you are joining the team at an early stage, and can play a pivotal growth role as the company grows; you are excited to be early at the table. ● You care about people and your team members, and you want to influence positive change.

PREFERRED QUALIFICATION AND SKILLS:

• In depth knowledge of HTML5 • In depth knowledge of CSS3 (Less, Sass, Stylus is a plus), knowledge of BEM methodology is preferred

• Detailed knowledge of JavaScript (ES2015 is a plus) is a must

• Good knowledge of Node.js & npm

• Gulp or Grunt experience is a plus • Experience with Atomic design paradigm is a plus

• Experience in any JS framework(Angular, React + Redux, Vue, etc.,) is must

• Understanding of Web Accessibility WCAG guidelines.

• Must be able to mentor and guide junior technical resources.

• One who is proactive and come forward with technology related initiatives. Motivated selfstarter.

 • Good Communication skills. English - Oral and Written.

Sales Executive - Innotrail Technologies Pvt Ltd

We're seeking a dynamic Sales Executive to market and sell subscriptions for our cutting-edge EdTech platform, MentoMind, specializing in SAT preparation. The role involves visiting potential clients, including individual tutors and coaching center owners, to introduce and demonstrate our platform. Successful candidates will facilitate a smooth onboarding process for new customers and engage in outreach activities such as cold emailing, LinkedIn networking, and cold calling.

Roles & Responsibilities:

• Market and sell MentoMind subscriptions.
• Conduct product demos.
• Ensure smooth customer onboarding.
• Outreach via cold emailing, LinkedIn, and cold calling.

Perks & Benefits:

• Commission on every sale.
• Flexible job timings.

Join us to transform SAT preparation and grow your career with Innotrail Technologies!

·        Prepare and manage project plans (project, release, sprint) with clear achievable milestones

·        Identify risks and dependencies for the projects he manages.

·        Ensure the project is implemented on time within contractual obligations.

·        Responsible for scope management and change management.

·        Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.

·        Conduct regular project review meetings.

·        Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.

·        Communicate status to senior management and customers regularly.

·        Should have the ability to manage multiple projects in parallel for various customers.

·        Able to identify impact on project plan due to new changes coming up during the project execution.

·        Interface with customers and understand functional requirements and objectives

·        Working closely with customer’s / business analysts / technical architects for ensuring that right design and architecture is agreed up on for the projects.

·        Escalate issues to senior management or customer if required appropriately

·        Able to influence and implement the best practices of Agile across project teams

·        Ensure compliance with development standards, development process and the documentation requirements.

·        Continuous learning to keep abreast with developments in technology.

·        Provide guidance on functional and technical matters to all the members in the team, if required take support from external team members.

·        Participate in presentations and demonstrations of the software to customers.

·        Identify training needs for the project team to improve productivity and quality of delivery

·        Build a strong team to manage and execute the projects

·        Work with team continuously to resolve conflicts or roadblocks they have to accomplish their tasks

·        Have a periodic 1 x 1 discussion with the team members provide support where required and nominate team/peer for their achievements

·        Understand employee grievances and take initiatives to address and resolve them

·        Participate in any proposal activities as part of pre-sales activities

·        Develops excellent customer relationship and delivers great customer satisfaction

·        Displays good subject matter and technical expertise

·        Displays good people management skills

·        Retention of the key team members with high motivation

·        Demonstrates ability to follow the existing processes and strives to improve and adapt to new processes

·        Show great productivity and excellent quality deliverables.

·        Provides excellent managerial and technical leadership to the team

Database Administrator (DBA)

EDUCATION,EXPERIENCE REQUIRED:

BE/MCA/ B.TECH / BCA

Exp -  Min 4 yrs  

CTC – Upto 12 LPA

Job Description:

1. Installing, Configuring, Managing, Monitoring and troubleshooting SQL Server 2005/2008/2008R2/2012/2014/2016
2. Database administration activities like Installation, Configuration, Backup & Recovery, and Database Security.
3. Providing availability solutions like Mirroring, Log Shipping, Replication and Always on.
4. Database Up gradation and Migration
5. Ensure performance monitoring, backup, restore, and security recovery solutions.
6. Troubleshooting expertise in SQL server issues under production environment.
7. Handling the entire production servers with skills and understanding client's requirement Experience in Database administration activities for DB Security (creating users, roles, and assigning permission to them).
8. Automating process by creating jobs, and error reporting using Alerts by SQL Server Agent.
9. Backup and Recovery strategy, Database Refreshes.
10. Creation and maintenance of Databases, creating Roles and managing user permissions.
11. Setting up, trouble shooting and maintenance of production server databases.
12. Providing Production support for Database and Applications.
13. SQL Server store procedure, functions, View, Index and trigger development.

 

Job requirement:

1. Deep understanding of OS and its management including kernel space management
2. Experience with Linux servers in virtualized environments
3. Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, Nginx, etc.
4. Experience in Monitoring tools like Nagios.
5. Familiarity with load balancing, firewalls, etc.
6. Proficient with network tools such as iptables, Linux IPVS, HA Proxy, etc.
7. Experience with virtualization technologies, such as Xen KVM and VMware.
8. Ability to build and monitor services on production servers

• 2+ yrs experience with manual testing on mobile (automation testing is an advantage) 
• Manual testing experience in testing for Android & iOS is MUST
• JIRA or other bug tracking tool experience 
• The QA Analyst will be expected to complete manual testing on both iOS and Android devices, be able to enter findings into Jira, and follow up on defects discovered
• PRD Reviews, Test Case coverage and Execution, able to handle End to End Application testing and release process.
• API testing experience and Basic SQL knowledge
• ADB commands, Android Studio, Xcode, Understanding Logs, SDK’s.
• Work as part of cross functional, passionate agile project teams to ensure quality is maintained.                                                                                                                Good To Have Skills :
  • Experience in setting up automation testing infrastructure & writing automation testing scripts for Android, iOS & APIs
  • Work on Automation framework
  • Work on continuous integration tools
  • Hands on experience with Appium