Customer Support Executive

at Drivado Transfers Private Limited

Customer Support Executive

Drivado Transfers Private Limited

Company

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Customer Support Executive

at Drivado Transfers Private Limited

Posted by HR Drivado

1 - 2 yrs

₹1.8L - ₹2.4L / yr

Kolkata

Skills

Customer Support

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

· Own end-to-end customer interactions across voice and chat (international & domestic)

· Deliver quick, accurate, and high-quality responses with a customer-first approach

· Resolve queries and issues proactively with clear follow-through

· Maintain clean and structured documentation

· Ensure high service standards, customer satisfaction,

· Operate with discipline by following SOPs, quality benchmarks, and processes

· Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

· 1–3 years of experience in customer support (voice and/or chat process)

· Excellent verbal and written communication skills

· Strong problem-solving and multitasking abilities

· Ability to handle pressure and manage difficult customers professionally

· Basic computer knowledge (MS Office, typing skills)

· Good listening skills and attention to detail

· Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

Experience in BPO/KPO or international call center environment
Exposure to global customer handling and cultural sensitivity

Shift Timings:

· Day Shift: 11am – 9pm

· Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

Key Responsibilities:

· Own end-to-end customer interactions across voice and chat (international & domestic)

· Deliver quick, accurate, and high-quality responses with a customer-first approach

· Resolve queries and issues proactively with clear follow-through

· Maintain clean and structured documentation

· Ensure high service standards, customer satisfaction,

· Operate with discipline by following SOPs, quality benchmarks, and processes

· Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

· 1–3 years of experience in customer support (voice and/or chat process)

· Excellent verbal and written communication skills

· Strong problem-solving and multitasking abilities

· Ability to handle pressure and manage difficult customers professionally

· Basic computer knowledge (MS Office, typing skills)

· Good listening skills and attention to detail

· Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

Experience in BPO/KPO or international call center environment
Exposure to global customer handling and cultural sensitivity

Shift Timings:

· Day Shift: 11am – 9pm

· Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

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About Drivado Transfers Private Limited

Founded :

2016

Type :

Product

Size :

20-100

Stage :

Profitable

About

N/A

Company social profiles

N/A

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