Customer Support Engineer

About Wissen Technology

Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.

Here’s why Wissen Technology stands out:

Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.

Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.

Recognitions: Great Place to Work® Certified.

Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).

Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.

Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.

For more details:

Website: www.wissen.com 

Wissen Thought leadership : https://www.wissen.com/articles/ 

LinkedIn: Wissen Technology

We are seeking a highly skilled Azure Cloud professional to manage, design, and engineer scalable and secure cloud infrastructure on Microsoft Azure. The ideal candidate will have a strong background in cloud infrastructure, system administration and architecture design.

Responsibilities: 

• Manage and maintain Azure resources including Virtual Machines, Virtual Networks, Storage Accounts, Azure AD, and Resource Groups.
• Monitor and optimize resource usage and performance.
• Implement and manage backup, disaster recovery, and high availability.
• Ensure security and compliance using Azure Security Center, Defender, and Azure Policies.
• Design scalable, resilient, and cost-effective cloud architectures aligned with business goals.
• Define and document Azure architecture standards, governance models, and best practices.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Plan and lead cloud migration strategies from on-premises or other cloud providers to Azure.
• 
  

Required Skills & Qualifications:

• 5–10 years of experience with Microsoft Azure platform in admin, architect, or engineer roles.
• Strong understanding of networking, identity, security, and governance in Azure.
• Hands-on experience with Azure IaaS, PaaS, and hybrid cloud environments.
• Proficiency with PowerShell, Azure CLI, and scripting for automation.
• Experience in monitoring and performance tuning using Azure Monitor, Log Analytics.
• Familiarity with Azure Cost Management and optimization strategies.

Preferred Qualifications:

• Microsoft certifications such as:
• AZ-104: Microsoft Azure Administrator
• AZ-305: Azure Solutions Architect Expert
• AZ-400: Azure DevOps Engineer Expert
• Knowledge of compliance standards (ISO, HIPAA, etc.)
• Experience with hybrid infrastructure (on-prem + Azure)
• Familiarity with other cloud platforms (AWS, GCP) is a plus.

We are seeking a creative and strategic Social Media Manager to oversee our social media presence across various platforms. You will be responsible for planning, implementing, managing and monitoring our social media strategy to increase brand awareness, improve marketing efforts and drive engagement.

Key Responsibilities:

• Develop, implement and manage social media strategy across platforms like Instagram, Facebook, LinkedIn and YouTube.
• Create engaging content tailored to each platform.
• Schedule posts, track performance and optimize based on insights and trends.
• Run paid social media campaigns.
• Respond to comments, messages and mentions promptly to build community.

Requirements:

• Bachelor's degree is must.
• Proven work experience as a Social Media Manager or similar role.
• Excellent communication skills.
• Ability to manage multiple projects and meet deadlines.

Location - Gurugram

Work from Office

6 Days, Sunday fixed off

Salary : 25k-40k (Depends on Interview and last drawn)

We are looking for a YouTube Channel Executive who is passionate about video content creation and has the technical and creative skills to manage and grow our YouTube channel. The ideal candidate will be responsible for creating engaging video content, optimizing our channel for growth, and implementing effective marketing strategies.

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working Here:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

About Moative

Moative, an Applied AI Services company, designs AI roadmaps, builds co-pilots and predictive AI solutions for companies in energy, utilities, packaging, commerce, and other primary industries. Through Moative Labs, we aspire to build micro-products and launch AI startups in vertical markets.

Our Past: We have built and sold two companies, one of which was an AI company. Our founders and leaders are Math PhDs, Ivy League University Alumni, Ex-Googlers, and successful entrepreneurs.

Work you’ll do

As an AI Engineer at Moative, you will be at the forefront of applying cutting-edge AI to solve real-world problems. You will be instrumental in designing and developing intelligent software solutions, leveraging the power of foundation models to automate and optimize critical workflows. Collaborating closely with domain experts, data scientists, and ML engineers, you will integrate advanced ML and AI technologies into both existing and new systems. This role offers a unique opportunity to explore innovative ideas, experiment with the latest foundation models, and build impactful products that directly enhance the lives of citizens by transforming how government services are delivered. You'll be working on challenging and impactful projects that move the needle on traditionally difficult-to-automate processes.

Responsibilities

• Utilize and adapt foundation models, particularly in vision and data extraction, as the core building blocks for developing impactful products aimed at improving government service delivery. This includes prompt engineering, fine-tuning, and evaluating model performance
• Architect, build, and deploy intelligent AI agent-driven workflows that automate and optimize key processes within government service delivery. This encompasses the full lifecycle from conceptualization and design to implementation and monitoring
• Contribute directly to enhancing our model evaluation and monitoring methodologies to ensure robust and reliable system performance. Proactively identify areas for improvement and implement solutions to optimize model accuracy and efficiency
• Continuously learn and adapt to the rapidly evolving landscape of AI and foundation models, exploring new techniques and technologies to enhance our capabilities and solutions

Who you are

You are a passionate and results-oriented engineer who is driven by the potential of AI/ML to revolutionize processes, enhance products, and ultimately improve user experiences. You thrive in dynamic environments and are comfortable navigating ambiguity. You possess a strong sense of ownership and are eager to take initiative, advocating for your technical decisions while remaining open to feedback and collaboration. 

You are adept at working with real-world, often imperfect data, and have a proven ability to develop, refine, and deploy AI/ML models into production in a cost-effective and scalable manner. You are excited by the prospect of directly impacting government services and making a positive difference in the lives of citizens

Skills & Requirements

• 3+ years of experience in programming languages such as Python or Scala
• Proficient knowledge of cloud platforms (e.g., AWS, Azure, GCP) and containerization, DevOps (Docker, Kubernetes)
• Tuning and deploying foundation models, particularly for vision tasks and data extraction
• Excellent analytical and problem-solving skills with the ability to break down complex challenges into actionable steps
• Strong written and verbal communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences

Working at Moative

Moative is a young company, but we believe strongly in thinking long-term, while acting with urgency. Our ethos is rooted in innovation, efficiency and high-quality outcomes. We believe the future of work is AI-augmented and boundary less.

Here are some of our guiding principles:

• Think in decades. Act in hours. As an independent company, our moat is time. While our decisions are for the long-term horizon, our execution will be fast – measured in hours and days, not weeks and months.
• Own the canvas. Throw yourself in to build, fix or improve – anything that isn’t done right, irrespective of who did it. Be selfish about improving across the organization – because once the rot sets in, we waste years in surgery and recovery.
• Use data or don’t use data. Use data where you ought to but not as a ‘cover-my-back’ political tool. Be capable of making decisions with partial or limited data. Get better at intuition and pattern-matching. Whichever way you go, be mostly right about it.
• Avoid work about work. Process creeps on purpose, unless we constantly question it. We are deliberate about committing to rituals that take time away from the actual work. We truly believe that a meeting that could be an email, should be an email and you don’t need a person with the highest title to say that out loud.
• High revenue per person. We work backwards from this metric. Our default is to automate instead of hiring. We multi-skill our people to own more outcomes than hiring someone who has less to do. We don’t like squatting and hoarding that comes in the form of hiring for growth. High revenue per person comes from high quality work from everyone. We demand it.

If this role and our work is of interest to you, please apply. We encourage you to apply even if you believe you do not meet all the requirements listed above.  

That said, you should demonstrate that you are in the 90th percentile or above. This may mean that you have studied in top-notch institutions, won competitions that are intellectually demanding, built something of your own, or rated as an outstanding performer by your current or previous employers. 

The position is based out of Chennai. Our work currently involves significant in-person collaboration and we expect you to work out of our offices in Chennai.

Experience of atleast 9 + years in developing Java Solutions and Architecture

Mandatory Experience of working on AWS, Microservices architecture, Dockers, Kubernetes

Experience in creating architecture for Cloud Applications in AWS

Should have worked on large scale Saas application for atleast 3 years

Knowledge and experience in any of the following

Javascript, AngularJS, Python, Ruby, PHP

Driving DevOps best practices by using Docker, Kubernetes.

Excellent interpersonal, verbal and written communication skills

Location Chennai, Bengaluru, Hyderabad,

• Perform research and development on Machine Learning specifically in the areas of Speech Recognition, Digital signal processing, audio signal processing, NaturalLanguage processing, Natural Language Understanding
• Read and keep up with the research in Speech recognition, Machine Learning, Deep

• Understand and implement research papers to the business problem and build the

• Contribute to applied research and open source community
• Mentor and guide team members

We’re looking for a Senior Backend Engineer to help us build the tools, services, and applications that will enable us to be the planet’s most patient-focused pharmacy. You will work on projects ranging from greenfield initiatives to matured products with an active user base. 

• Collaborate with engineering team to design and implement products using event driven micro-services architecture.
• Interact with Product Managers and key stake-holders on regular basis to understand and execute Product vision.
• Take charge of end-to-end feature development, right from proof-of-concept to production deployment and support
• Brainstorm and lead continuous improvement projects for product
• Providing feedback to peer developers on code quality and development standards.
• Mentoring team on strong coding and design standards.
• Setting the bar high for development practises while striking the right balance between pragmatism and perfection for code and processes.
• Effectively document API's and services using Swagger/OpenAPI, visualize flow and dependencies using diagrams, and create technical documents on engineering wikis.
• Present crisp and clear feature demos to stakeholders.

Some of our opensource projects- https://meet.google.com/linkredirect?authuser=0&;dest=https%3A%2F%2Fgithub.com%2Fmedly">https://github.com/medly

We don’t expect anybody to be an expert on all of these, but you should be deeply familiar with some, and a self-starting learner who isn’t afraid to ask for help:

• Polyglot Development (at least 1 more lang apart from Java and JavaScript)
• At least one JVM language
• Functional Programming, 
• OO Design, Clean Code, SOLID principles
• Solid grasp on HTTP, and REST
• Web based SaaS product development
• Deployment to AWS or any cloud
• Test Driven Development, 
• Security Compliance like HIPAA, PCI-DSS, SOC2
• Git, Linux, CI/CD, Gradle, IDEA
• Security based on OAuth2 / OIDC
• SQL and NoSQL DBs like PostgreSQL, DynamoDB, ElasticSearch
• Docker
• SQL Migration tools like Liquibase, Flyway
• Semantic Versioning, Feature Toggles, PR, Feature Branches

• 3+ Years of experience mainly on Backend Development using any two languages (Java, Kotlin, NodeJS, Ruby etc.)
• Minimum a bachelor degree in Computer Science, Engineering or any related field.

• Develop service/APIs using Kotlin/Micronaut Node/Serverless
• Aurora Serverless PostgreSQL DB
• AWS, Lambda, API Gateway, Amplify, Cognito, Okta
• Github, Github Actions, SonarCloud
• Database versioning using tools like Liquibase
• Terraform to manage infra
• Cloudwatch/AWS X-Ray to monitor the infra
• Opportunity to make Open Source Contribution