Customer Support Engineer

Experience: more than 2 years
Job Location: Pune

Key aspects of this role:
• Maintain, update, and enhance ITSM environment including Incident, Request,
Problem, Change and Knowledge Management, Service Catalog, Service Portals,
SLAs, Discovery, and Integrations
• Participate in the implementation and configuration of other ServiceNow products
outside of ITSM to increase the adoption of the ServiceNow platform.
• Responsible for performing daily administration, issue resolution, and
troubleshooting of the ServiceNow platform.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
To be the right fit, you will need:
• Minimum of 2 years of demonstrated experience in ServiceNow development and
configuration.
• Proficient in developing, integrating and maintaining applications using ServiceNow
Platform technology and tools.
• Understanding of and experience working with IT Service Management processes
(Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM
• Understanding of IT and business requirements with ability to develop, test, deploy
improvements, and update Manage and administer lists, filters, forms, platform
interfaces (to other data sources) and the data within tables, import sets and the
CMDB.
• Preferably certified in ServiceNow

Roles & Responsibilities: 

● Research, write, and optimize blogs, eBooks, whitepapers, reports, and other long-form content. 

● Collaborate with SEO & design to ensure content is both discoverable and visually engaging. 

● Develop monthly content calendars aligned with campaigns, ICP, and lead lifecycle. 

● Ghostwrite or support director-level content (LinkedIn posts, interview-style articles, etc.). 

● Contribute to newsletters, landing pages, and social copy as needed. 

● Maintain quality, originality, and consistency across all formats.  

Must have skills: 

● 3-5 years of experience in B2B content marketing or content strategy. 

● Strong storytelling and writing skills with a portfolio of long-form content and campaign-driven 

copywriting. 

● Understanding of SEO, content funnels, and ICP-based content planning.  

● Comfortable collaborating with designers and subject matter experts. 

● Self-starter with a proactive mindset and the ability to work in a fast-paced, high-growth environment. 

Good to have skills: 

● Experience in IT services or SaaS domain.

Pattern Agentix (patternagentix.com) is seeking a computational bilogist to assume the role of Lead AI researcher to create advanced multi-agent AI systems leveraging cutting-edge AI research and Retrieval-Augmented Generation (RAG) techniques. The ideal candidate should have a strong academic and research background in AI, demonstrated through published research papers, open-source contributions (e.g., GitHub).

Exposure to bioinformatics or some background in bioinformatics is a compulsory requirement. The candiate will apply computational techniques, mathematical models, and computer science skills to analyze and interpret complex biological data.

Required Skills & Experience

Master’s or Ph.D. in AI, Machine Learning, Computer Science, or a related field with some exposure to bioinformatics. 

Strong AI research background, demonstrated through peer-reviewed publications in top-tier AI/ML conferences or journals (e.g., NeurIPS, ICML, AAAI, CVPR, ACL, etc.).

Proficiency in Python and experience with AI/ML frameworks (e.g., PyTorch, TensorFlow).

Experience with multi-agent AI systems and their architectural design.

Project Scope

The project involves developing a sophisticated multi-agent system that:

that automates hypothesis generation in biomedical research using large bimedical research data sets..

We are open on compensation models but compensation will be aligned to local norms. We would consider part time or full time.

Job Title - Cloud Fullstack Engineer

Experience Required - 5 Years

Location - Mumbai

Immediate joiners are preferred.

About the Job

As a Cloud Fullstack Engineer you will design, develop, and maintain end-to-end solutions for cloud-based applications. The Cloud Fullstack Engineer will be responsible for building both frontend and backend components, integrating them seamlessly, and ensuring they work efficiently within a cloud infrastructure.

What You’ll Be Doing

• Frontend Development
• Design and implement user-friendly and responsive web interfaces using modern frontend technologies (e.g., React, Angular, Vue.js).
• Ensure cross-browser compatibility and mobile responsiveness of web applications.
• Collaborate with UX/UI designers to translate design specifications into functional and visually appealing interfaces.
• Backend Development
• Develop scalable and high-performance backend services and APIs to support frontend functionalities.
• Design and manage cloud-based databases and data storage solutions.
• Implement authentication, authorization, and security best practices in backend services.
• Cloud Integration
• Build and deploy cloud-native applications using platforms such as AWS, Google Cloud Platform (GCP), or Azure.
• Leverage cloud services for computing, storage, and networking to enhance application performance and scalability.
• Implement and manage CI/CD pipelines for seamless deployment of applications and updates.
• End-to-End Solution Development
• Architect and develop fullstack applications that integrate frontend and backend components efficiently.
• Ensure data flow between frontend and backend is seamless and secure.
• Troubleshoot and resolve issues across the stack, from UI bugs to backend performance problems.
• Performance Optimization
• Monitor and optimize application performance, including frontend load times and backend response times.
• Implement caching strategies, load balancing, and other performance-enhancing techniques.
• Conduct performance testing and address bottlenecks and scalability issues.
• Security and Compliance
• Implement security best practices for both frontend and backend components to protect against vulnerabilities.
• Ensure compliance with relevant data protection regulations and industry standards.
• Conduct regular security assessments and audits to maintain application integrity.
• Collaboration and Communication
• Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality solutions.
• Participate in code reviews, technical discussions, and project planning sessions.
• Document code, processes, and architecture to facilitate knowledge sharing and maintainability.
• Continuous Improvement
• Stay updated with the latest trends and advancements in frontend and backend development, as well as cloud technologies.
• Contribute to the development of best practices and standards for fullstack development within the team.
• Participate in knowledge-sharing sessions and provide mentorship to junior engineers.

What We Need To See

• Strong experience in both frontend and backend development, as well as expertise in cloud technologies and services.
• Experience in fullstack development, with a strong focus on both frontend and backend technologies.
• Proven experience with cloud platforms (AWS, GCP, Azure) and cloud-native application development.
• Experience with modern frontend frameworks (e.g., React, Angular, Vue.js) and backend technologies (e.g., Node.js, Java, Python).

• Technical Expertise:

1. FrontEnd

• Handon Experience with HTML5, CSS, JavaScript, ReactJs, Next.js, redux, JQuery

2. Proficiency in Backend Development

• Strong experience with backend programming languages such as Node.js, Python
• Expertise in working with frameworks such as NestJS, Express.js, or Django.

3. Microservices Architecture

• Experience designing and implementing microservices architectures.
• Knowledge of service discovery, API gateways, and distributed tracing.

4. API Development

• Proficiency in designing, building, and maintaining RESTful and GraphQL APIs.
• Experience with API security, rate limiting, and authentication mechanisms (e.g., JWT, OAuth).

5. Database Management

• Strong knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB).
• Experience in database schema design, optimization, and management.

6. Cloud Services

• Hands-on experience with cloud platforms such as Azure,AWS or Google Cloud.
• Security: Knowledge of security best practices and experience implementing secure coding practices.
• Soft Skills:
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

1. Proven 2-3 years work experience as a Sales Representative in FMCG or a related role in Bangalore.

2. Strong understanding of the local market dynamics, customer preferences, and competition in Bangalore City.

3. Must have Excellent communication skills in regional language (Kanada) along with English & Hindi.

4. Self-motivated individual with a passion for sales and the ability to work independently / as part of a team.

5. Demonstrated problem-solving skills and the ability to think creatively to overcome challenges.

6. Bachelor's degree in Business, Marketing, or a related field is preferred but not mandatory.

7. Must have his laptop/Desktop /Smart phone+ Two Wheeler. 8. Flexibility to travel within Karnataka to meet with clients as & when required.

9. Ready to travel once in a quarter to HQ in Mumbai.

The IT sales role is responsible to contact and follow up with leads and potential clients in international markets to convert into clients:

1. Sales to be done by phone and email.

2. Cold calling and closing the deal.

3. The sales executive should generate client interest

4. The sales executive should be able to ensure that this interest is converted into purchases by the client