Customer Support Engineer

Job Overview:

We are seeking a skilled Senior Python Full Stack Developer with a strong background in application architecture and design. The ideal candidate will be proficient in Python, with extensive experience in web frameworks such as Django or Flask along with front-end technologies- React, JavaScript. You'll play a key role in designing scalable applications, collaborating with cross-functional teams, and leveraging cloud technologies.

Key Responsibilities:

• Backend Development:
• - Architect, develop, and maintain high-performance backend systems using Python or Golang.
• - Build and optimize APIs and microservices that power innovative, user-focused features.
• - Implement security and data protection measures that are scalable from day one.
• - Collaborate closely with DevOps to deploy and manage applications seamlessly in dynamic    cloud environments.
• Frontend Development:
• - Work hand-in-hand with front-end developers to integrate and harmonize backend systems with React-based applications.
• - Contribute to the UI/UX design process, ensuring an intuitive, frictionless user experience that aligns with the startup’s vision.
• - Continuously optimize web applications to ensure they are fast, responsive, and scalable as the user base grows.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in backend development, with proficiency in Python and/or Golang.
• Strong experience in front-end technologies, particularly React.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and containerization tools like Docker and Kubernetes.
• Knowledge of Apache Spark is highly preferred.
• Solid understanding of database technologies, both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Cassandra).
• Experience with CI/CD pipelines and automated testing frameworks.
• Excellent problem-solving skills and a proactive attitude toward tackling challenges

About Easyrewardz:

• Easyrewardz offers industry-agnostic cloud-based CRM, Loyalty and Conversational Commerce solutions that enable seamless omnichannel customer experience.
• At Easyrewardz, we believe that every customer data captured has a story to tell! Our key focus has always been to help brands deliver seamless customer experience and create a deeper customer connect by leveraging actionable insights obtained from data.
• The Indian retail ecosystem is still learning to rely on data when it comes to delivering consistent customer experiences throughout the journey, hence we’ve tried to address those gaps and pain points with our CRM suite.
• Our entire gamut of solutions has Customer Data Platform at the core providing intelligence that powers every product and enables Single View of Customer.

About the role

At EasyRewardz, we're using leading-edge technology to create best loyalty solutions of tomorrow. When you join us as a Sr. Software Engineer, you'll become part of a team focused on innovation and change. You'll work a little harder. You'll aim a little higher. You'll expect more from yourself and others. And at the end of the day, you'll be doing a lot of good work. Through a lot of inspired individuals, we are using technology to build varied nature of loyalty solutions that works better for more people in more ways than ever.

We are looking to reinforce our team with people who are decisive, brilliant and built for speed -- people like you.

As a backend .NET core developer, you will be predominantly involved in:

• Developing business solutions by creating new and modifying existing software web applications.
• Coding, testing, debugging & supporting all types of enterprise web applications consistent with established specifications and business requirements to deliver business value.

This is more than a challenging development role. This is high performance technology.

Responsibilities:

• Develop, test, implement and maintain .net core based middle layer/services application working with established processes.
• Ensure adherence of best coding practicesfor a high-performance data processing backend application.
• Identify production and non-production application issues & assist team with optimal solution.
• Identify opportunities to fine-tune and optimize applications of .Net core developed projects, including periodic code review.
• Provide technicalsupport and consultation for .Net core backend application and deployment related queries

Desired Skills Technical Skills

• Experience in WCF/Web Services or REST API (Using C#.Net core)
• 1+ years of hands on experience (using HTTPS) .Net core Based Windows Services 2+ year of hands on experience SQL Server (2012 or 2014)
• 2+ year of hands on experience in writing high performance SQL queries.
• (MySQL is preferable) Message Queue (RabbitMQ, Kafka or similar) Work experience preferable for message queue based architecture development Distributed Cache Management (Redis Cache, MemCached or similar) Experience preferable

What will you do?

• Act as senior level escalation point for technical remediation of incidents and service requests.
• Work as L2 resource in AWS Cloud infrastructure and system administration team providing technical support and resolving issues
• Troubleshoot technical issues faced which could be related to external interfaces, networking, application and Ubuntu configuration, IIS Configuration, Linux Servers etc.
• Resolving urgent and immediate requests by support team in a vibrant and demanding environment.
• Test upgrades and patches from development team prior to client rollout
• Document the Interface testing and other details, update and complete all handovers.
• Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments.
• Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.

Technical Competencies you’ll possess:

• Strong Linux and Windows Administration skills
• In depth knowledge of the windows servers & Linux servers.
• Good understanding of AWS Cloud Infrastructure, Networking, Firewall, Infrastructure, SQL and IIS Configuration, Ubuntu Configurations and MySQL.
• Working knowledge of interfaces and integrations of systems.
• Enhanced troubleshooting skills.
• Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.

About Snaptrude: Figma for Building Design

Snaptrude helps design teams build more efficient & sustainable buildings in 1/10th of the time. Snaptrude instantly generates real-world data around climate impact, budget, compliance, etc helping teams make better design decisions. All this while enabling collaboration between team members and customers to gather feedback in real-time. Backed by Accel Partners with a team of 16 people. We are used by over 4k users globally.

Website:http://snaptrude.com/" target="_blank">http://snaptrude.com/

Location: Remote

Position: Full Stack Engineer

Responsibilities

• Build modular, reusable components and features
• Own & implement modules in the product with a huge amount of autonomy
• Find and address front-end performance issues
• Collaborate with a small and nimble team of engineers

Required Qualifications

• 1+ years of software development work experience, preferably with exposure to front-end Javascript frameworks like ReactJs
• Very strong fundamentals in Javascript programming
• An added benefit if familiar with ExpressJS and/or Django frameworks
• Strong fundamentals in Algorithms & Data Structures
• You learn quickly, regardless of the languages and technologies used
• You have experience taking ownership and shipping entire features end-to-end
• A strong focus on user experience. You're someone who's passionate about building beautiful, modern UI/UX that people love.

Extremely proactive with the ability to thrive in an unstructured and entrepreneurial environment. We offer extremely flexible working policies and the opportunity to be a part of a rapidly growing startup team. Please get in touch!

Dot is a technology start-up, operating in Fintech and e-commerce space. With the aim to
revolutionize offline-to-online(O2O) space, Dot strives to enable digital transformation of Offline businesses using smart innovations. This is a huge market, serving the 1.3 billion strong Indian population.

The start-up is led by a strong and experienced team. It has already raised seed funding of ~US$ 35.5 Million from renowned investors.

To know more, head over to: www.dotpe.in

About the Founders
The company is led by an experienced team, three ex-PayU employees - Shailaz Nag, Gyanesh Sharma & Anurag Gupta, with proven expertise & knowledge of the fintech space as well as experience in building & managing companies.

Shailaz Nag is a well known visionary entrepreneur. He was ex-Managing Director and co-founder of PayU, (India’s largest and profitable Payment Company) which is currently valued at US$ 3 Billion. He was also one of the founding members of Ibibo Group. Shailaz Nag is a Chartered Accountant and also holds an MBA degree.

Gyanesh Sharma is an IIT Delhi alumnus, holding a B.Tech. degree in Computer Science. He has strong experience in leading tech teams, holding position of
● CTO at Shopclues
● Head of engg. at PayU
● Engg. Head at MakeMyTrip

Anurag Gupta has a decade long experience in building financial services business. He was Vice-President & Business head at PayU for Omnichannel business. He also headed Bank & Product Partnership for PayU.

Investors
Dot has raised seed funding of US$ ~35.5 million from
● Naspers Fintech (PayU) -
○ $120bn group with global presence. Listed in London, Johannesburg, Amsterdam
○ Presence in India : MMT-Goibibo, PayU, Flipkart, Swiggy, Byju’s, OLX
○ Global Presence : Tencent - WeChat, OLX
● Fosun RZ Capital
○ Affiliate of Fosun Group - A $100Bn Chinese conglomerate
○ Presence across global growth markets
● Info Edge
○ Parent company of naukri.com, jeevansaathi.com, 99acres.com, shiksha.com
○ Listed on NSE & BSE with a market cap of INR 27,000 crore
○ Major investor in zomato.com & policybazaar.com

Products
At Dot, we are solving the key problems that lie at the heart of Offline businesses by equipping them with commerce and fin-tech products. We are building a horizontal Omni-channel platform encompassing several Products all aimed at empowering all types of merchants, big or small, with Digital Technology. Whilst strengthening the merchants, our products also aim to direct this digital transformation towards improving the customer journey.
Our initial Product line-up has already garnered attraction from several renowned enterprises as well as significant interest from every medium and small-scale merchant we touch. And this just marks the start of our journey!

About Profile
Responsibilities
• Understanding the business requirement and provide good scalable solution
• Integration of user-facing elements developed by a front-end developers with server side logic
• Completely owning the backend services of a module
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Our stack is ReactJS, React Native, Golang, MySQL, NoSQL and hosting environment is AWS

Skills and Qualifications
• Extensive and expert programming experience in anyone programming language (Golang/ C/ Java).
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and distributed system applications
• Experience with building and scaling apps with RDBMS as well as NoSQLs.
• Experience creating scalable Web APIs for mobile and browser consumption
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Have a penchant for solving complex and interesting problems
• Worked in start-up culture with high levels of ownership and commitment
• Excellent coding skills – should be able to convert design into code fluently
• Engineers from Tier 1 colleges

Reporting to the founder, you will be expected to develop, deploy and oversee the execution of the tech strategy, product road-map and operations to ensure alignment with our businesses goals as we grow and scale. You will play a key part in the organisation's success, taking the current MVP and developing it further to move the company through to early stage funding and into profit.

Quesst's is built using React.js [Frontend], Node.js [Backend], PostgreSQL [DB], Amazon EC2 [Application Hosting], Amazon S3 [Media Storage Service], and Amazon SES [Email Sending Service]. You will be responsible for implementing full-stack features and collaborate with other team members to plan each sprint. You’ll be working across the entire system architecture and be responsible for designing, implementing and maintaining restful APIs, micro-services and databases.

You will help define the next generation experience for Citrix Workspace app on desktop platforms and modernize tech stack. If you believe in a bottom-up culture, are passionate about delivering high quality software at scale, striving for technical agility in a fast paced, high performance environment, then we are looking for you! 

Position Overview
The Engineering Manager is responsible to lead a critical iOS development team in Bangalore focused on building exciting new solutions for our iOS users .This team will be driving key strategic initiatives while collaborating closely with our iOS development teams globally.

Role Responsibilities

• Build and manage a team of highly skilled software engineers using agile practices.
• Responsible for design, development, maintenance of software which is used by millions of people daily.
• Has flexibility to spend significant time as an individual contributor as well, writing code and designing applications and APIs.
• Design and develop advanced applications for mobile platforms (Mobile Apps and/or cloud services)
• Help own and deliver on the Team goals owned out of Bangalore by challenging the existing thinking and bringing on new technologies and solutions by applying your experience to guide the future of Citrix.
• Collaborate with various stakeholders across different business functions and located in different Geos.
• Lead the team through the development process and seek opportunity for continuous improvement and best practices on multiple projects of high complexity.

Basic Qualifications

• Bachelor’s degree in computer science and 9+ years of software development experience, with 1+ years in a Technical manager role
• Extremely deep understanding of mobile development frameworks and deep experience in cross platform application development such as React, React Native, Meteor
• Experience with iOS  frameworks   -   UIKit,   Core Foundation,   Core  Animation,  Core Graphics,   Autolayout,  AVFoundation,  SceneKit,  GCD etc.
• In depth Understanding of Apple’s recommended design principles, interface guidelines and and best practices for coding
• Experience working with remote data via REST, JSON and Web Services
• Strong foundational knowledge on computer science principles
• Sound Agile planning and Design skills
• Demonstrated ability to lead and collaborate effectively across organizational boundaries.
• Strong interpersonal and leadership skills, to drive collaboration and innovation.
• Experience and interest in guiding and leading team members of other teams