Cutshort logo
Unified e-commerce management platform logo
Customer Support Engineer
Unified e-commerce management platform
Customer Support Engineer
Unnati's logo

Customer Support Engineer

at Unified e-commerce management platform

Agency job
via Unnati
1 - 6 yrs
₹10L - ₹12L / yr
Remote only
Skills
Customer Support
Our client is a global platform that enables e- commerce merchants to engage their mobile customers by offering seamless cross-device experiences. The typical online shopping journey spans multiple sessions on various devices and the customers are left on their own to navigate between devices. This unique platform captures the shopping activity using device- identity relationships and relays it from one device to the other, thereby making it super convenient for the consumers. Retailers, on the other hand, can track shoppers’ behavior across multiple devices and follow-up with them the next time they visit the website.This can help improve their profitability.

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.


As a Customer Support Engineer, you will be responsible for taking on challenging problems and finding creative solutions to those problems.

What you will do:

  • Handling customer conversations through email and chat desk and especially in a global context
  • Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed
 

 

Desired Candidate Profile

What you need to have:
 
  • Familiarity with HTML and CSS
  • Proficiency with web applications and technologies
  • Excellent verbal and written communication skills
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Baked Moon Studio
Pune
1 - 4 yrs
₹3.2L - ₹6.5L / yr
Client handling

About Us


Baked Moon Studio is a creative design studio focused on delivering impactful design and creative solutions. We are looking for a Business Development Executive who can help build client relationships, generate business opportunities, and contribute to the growth of our creative services.


Key Responsibilities

• Identify and generate new business opportunities through research, networking, cold outreach, and relationship building.

• Connect with potential clients through calls, emails, LinkedIn outreach, and meetings.

• Understand client requirements and pitch suitable creative/design solutions.

• Build and maintain strong client relationships.

• Prepare proposals, quotations, and presentations.

• Maintain CRM and sales pipeline data.

• Coordinate with internal design and creative teams to ensure smooth project discussions.

• Consistently follow up with prospects and convert opportunities into business discussions.


Required Skills

• Strong communication and client handling skills.

• Good presentation and negotiation abilities.

• Understanding of B2B sales and business development process.

• Target-oriented and proactive approach.

• Comfortable with LinkedIn outreach, email communication, and sales activities.

• Knowledge of CRM tools is preferred.


Preferred Industry Background

Candidates who have worked in the following industries will be preferred:

• Creative Design Agencies

• Advertising Agencies

• Branding Agencies

• Media Companies

• Digital Marketing Agencies

• Production Houses

• CGI / Animation / Creative Studios

• Marketing & Creative Service Companies


Eligibility

Education: BBA / MBA (Marketing / Sales / Business Development or related field)

Experience: 1–4 years in Business Development / Client Acquisition / Sales / Lead Generation.


What We Offer

• Opportunity to work with a growing creative studio

• Exposure to client pitching and business strategy

• Collaborative and creative work environment

• Growth opportunities and learning exposure


Interested candidates who feel they are suitable for this role can share their resume

Read more
WebKorps Solutions
at WebKorps Solutions
1 recruiter
Ajay Thakur
Posted by Ajay Thakur
Indore
3 - 6 yrs
₹3L - ₹6L / yr
JIRA
Salesforce
API
Escalation management

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years


Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

  • Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
  • Utilize API knowledge to address technical inquiries and challenges.
  • Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
  • Maintain accurate and up-to-date technical documentation for internal use and customer reference.
  • Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
  • Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
  • Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

  • Minimum 2+ years of experience in offshore voice and chat technical support.
  • Strong understanding of:
  • Software and hardware troubleshooting
  • API concepts and integrations
  • Hands-on experience with Salesforce, Jira, and Zoom.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Strong analytical thinking and problem-solving abilities.
  • Ability to work independently in a fast-paced environment.
  • Comfortable working night shifts.


Read more
An FMCG Startup in India
An FMCG Startup in India
Agency job
via Qrata by Prajakta Kulkarni
Mumbai
2 - 5 yrs
₹5L - ₹15L / yr
Marketing
FMCG
Search Engine Optimization (SEO)
PPC
Digital Marketing
About the job

We are looking to hire a Performance Marketing Manager to lead the planning, optimization, and

reporting of performance marketing initiatives to help drive traffic and maximize ROI across Paid

Social channels. Prior experience working with India’s leading Performance Marketing agencies

would be preferred.

Key Responsibilities

● End to end management of performance marketing activity across Paid Social channels (Google / Facebook), including creating a strong performance marketing

strategy & execution plan

● Managing campaigns across digital channels to drive strong return on investment and efficient CAC

● Identifying and testing evolving channels

● Strong with data, analytics & result oriented

Experience Required

● Minimum 1.5-2 years of prior experience in a leading performance marketing agency

● Experience building effective multi-channel marketing strategies, including PPC, SEO, social media and other digital channels

● Direct experience in implementation of paid marketing with a mix of New and RM strategies (Facebook) and search, display, video, and shopping (Google)

● Excellent analytical skills and ability to read consumer behaviour trends to drive actionable insights & recommendations

● Working knowledge of retention marketing tools would be an added advantage
Read more
The Hub
at The Hub
1 recruiter
Sridevi Viswanathan
Posted by Sridevi Viswanathan
Chennai
3 - 8 yrs
₹10L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
SaaS
My client is a VC-funded startup and is backed by some of the leading venture funds & angels in India & US.

We are looking for a Backend Developer to join our team to build the first-of-its-kind product in the space - and we are looking for out-of-the-box thinkers with the original thought process and lateral thinking. The code you ship will be used by thousands of users every day helping them get their work done. You will join a young, dynamic and fast-paced environment, and work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.

Responsibilities :

- Backend development with Node.js, MongoDB and Typescript.

- Developing and testing flexible, scalable applications.

- Collaborate with Front end developers to produce optimum output.

- Think out of the box, discuss and implement your ideas over the phase.

Required skills :

- Strong knowledge in creating RESTFUL APIs(web service)

- Proficient understanding of code versioning tools: Git.

- Good knowledge of Docker & Shell scripting

- Basic knowledge of web fundamentals: HTML, CSS

- Experience in DevOps is an added advantage
Read more
Dukaan
at Dukaan
4 recruiters
Subhash Choudhary
Posted by Subhash Choudhary
Bengaluru (Bangalore)
2 - 7 yrs
₹20L - ₹30L / yr
skill iconPython
skill iconDjango
skill iconPostgreSQL
skill iconElastic Search

DUKAAN - Create Your Online Store in 30 Seconds


Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogues (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.


Dukaan is currently powering over 5M ecommerce stores built by indian small businesses and growing at a crazy rate.  


We are looking for a Backend Engineer to join our team who will be part of our new innovations team.


Requirements:

  1. Strong knowledge of Django, Django Rest Framework and their design principles.
  2. Strong knowledge of Django ORM, should be able to leverage it to write complex and optimized queries (E.x Q queries, Case, When, Select related, prefetch related, Subqueries, Annotations, Aggregations, Filtering, etc.) .
  3. Should be able to override DRF serializers, filters and viewsets completely according to needs.
  4. Should have good experience in Class Based Views to write the backend API’s.
  5. Sound knowledge of database design patterns and modelling them to Django models.
  6. Sound knowledge of how to write test cases for the APIs.
  7. Should be able to write optimized pythonic code adhering to python PEP standards.
  8. Strong knowledge of python packaging and how to architect a code base that should be easily scalable and not get cluttered.
  9. Strong knowledge of REST API design patterns.
  10. Ability to write RAW sql queries and further database level coding will be a plus.
  11. Good Understanding of python’s asyncio, threading and multiprocessing library, their benefits and limitations along with their appropriate use cases.
  12. Hands on knowledge of celery and its corresponding message broker such as RabbitMQ, Redis, etc.
  13. Experience with building a CDC(Change Data Capture) pipeline will be a plus.
  14. Experience with Apache Kafka, Kafka connect and Debezium will be a plus.
  15. Experience with open source will be a plus.
  16. Good knowledge of Algorithms and data structures.

Responsibilities:

  1. Understand the ins and out of existing codebase and have a good grasp over it.
  2. Write clean, stable and scalable code.
  3. Write unit test cases for the APIs.
  4. Do whitebox and blackbox testing for your own code and as well as others if required.
  5. Understand and implement fast prototype solutions for the business needs.
Read more
Mobile Programming LLC
at Mobile Programming LLC
1 video
34 recruiters
Shweta Verma
Posted by Shweta Verma
Bengaluru (Bangalore)
3 - 6 yrs
₹5L - ₹12L / yr
skill iconAndroid Development
skill iconJava
android developer,
  • Ionic: Ionic is a free and open-source framework certified by MIT that enables developers to use modern web technologies like HTML5, CSS3, and JavaScript. ...
  • React Native: ...
  • Flutter: ...
  • Native Android: ...
  • Xamarin: ...
  • Native Script: ...
  • jQuery Mobile: ...
  • Framework7:
Read more
Proedge
at Proedge
1 recruiter
Shriram Vamsi
Posted by Shriram Vamsi
Remote, Bengaluru (Bangalore)
1 - 10 yrs
₹3L - ₹10L / yr
Digital Marketing
Growth Hacking
Social Media Marketing (SMM)
  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Design, build and maintain our social media presence
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Plan, execute, and measure experiments and conversion tests
  • Collaborate with internal teams to create landing pages and optimize user experience
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Instrument conversion points and optimize user funnels
  • Collaborate with agencies and other vendor partners
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Read more
Thoughtworks
at Thoughtworks
1 video
27 recruiters
Pavithrashri S
Posted by Pavithrashri S
Hyderabad
1 - 4 yrs
₹8L - ₹13L / yr
skill iconJava
skill iconPython
Object Oriented Programming (OOPs)
skill iconSpring Boot
Spring
+2 more

ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare. 

As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.

You’ll spend time on the following:

  • You will champion best practices like writing clean and reusable code using practices like TDD, SOLID principles, OO design, and pair programming
  • You will partner with other technologists from cross-functional teams advocating devops culture
  • You will work in collaborative, product-focused teams to build innovative customer experiences
  • Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients
  • Learn, digest and subsequently apply the latest technology thinking from ourhttps://www.thoughtworks.com/radar"> tech radar to solve client problems

Here’s what we’re looking for:

  • You have 2+ years* of experience using two or more development languages (Java, JavaScript, Ruby, C#, etc.) with experience in Object-Oriented programming
  • You’re willing and able to commit to traveling up to 100% (back home on the weekends) across the US and Canada to help our clients solve their business problems
  • You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
  • You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
  • You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
  • Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
  • You’re willing and able to commit to travel to client sites in order to solve their business problems
Read more
Aapna Infotech
at Aapna Infotech
6 recruiters
Prakash Pant
Posted by Prakash Pant
Remote only
3 - 12 yrs
₹5L - ₹15L / yr
Selenium
skill iconJava
Manual testing
Software Testing (QA)
Test Automation (QA)
+4 more
  • The candidate should have more than 2+ years of experience in Manual testing, Developing, and executing test cases.
  • Minimum 2 years of experience with selenium web driver is required also needs to have strong Java coding skills.
  • Selenium with Java, Selenium Eclipse automation, API automation experience is good to have.
  • Exposure to working in Agile/Scrum environment.
  • Experience in Web Testing and Mobile Testing is a must.
  • Understanding of QA metrics and reporting.
  • Should have knowledge of Defect Management, Bug life cycle, Performance management.
  • Proficient in different types of Testing like Integration, Regression, Sanity, User Acceptance testing, etc.
Read more
2B Innovations LLC
at 2B Innovations LLC
1 recruiter
Rashi Amy
Posted by Rashi Amy
Mohali
4 - 7 yrs
₹2L - ₹6L / yr
skill iconAngularJS (1.x)
Angular
Position: Angular Developer
Location: Mohali
Working days: 5

  • 4+ years of experience in Angular (6 and above) based UI development.
  • Expert in modern JavaScript MV-VM/MVC frameworks (Angular, JQuery, NodeJS)
  • Proficient in developing front-end applications/ responsive applications with Angular, HTML5, CSS3, Bootstrap, JavaScript, jQuery, AJAX.
  • Hand on experience with Angular Components, Directives, Services, Http Client, Interceptors, Routing
  • In-depth knowledge of Typescript
  • Design and develop UI wireframes based on the requirements.
  • Plan the layout of the website.
  • Good understanding of Table less Design / Table less Layout using CSS and also experience of fixing cross browser and cross platform issues.
  • Good understanding of asynchronous request handling, partial page updates, and AJAX.
  • Experience in designing various forms, tooltips, menus, tabs, animated effects, data and time selector and many others using jQuery toolkit and custom libraries.
  • Experience developing custom reusable components
  • Understanding of key design principles.
  • Strong experience working with RESTful APIs.
  • Good understanding in entire Software Development Life Cycle and worked on Agile software development methodologies, secure coding standards, code reviews, source control management, continuous integration, build processes, testing and operations.
  • Analyze user requirements and convert requirements to design documents
  • Compile timely, comprehensive and accurate documentation and or reports as requested
  • Strong written and verbal communication skills.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos