Customer Support Engineer
Unified e-commerce management platform
1 - 6 yrs
₹10L - ₹12L / yr
Remote only
Skills
Customer Support
Our client is a global platform that enables e- commerce merchants to engage their mobile customers by offering seamless cross-device experiences. The typical online shopping journey spans multiple sessions on various devices and the customers are left on their own to navigate between devices. This unique platform captures the shopping activity using device- identity relationships and relays it from one device to the other, thereby making it super convenient for the consumers. Retailers, on the other hand, can track shoppers’ behavior across multiple devices and follow-up with them the next time they visit the website.This can help improve their profitability.
Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.
As a Customer Support Engineer, you will be responsible for taking on challenging problems and finding creative solutions to those problems.
What you will do:
- Handling customer conversations through email and chat desk and especially in a global context
- Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed
Desired Candidate Profile
What you need to have:- Familiarity with HTML and CSS
- Proficiency with web applications and technologies
- Excellent verbal and written communication skills
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