Business Development Manager

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.

To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support

Roles, Responsibilities & Requirements

What You’ll Be Doing:

• Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
•  Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
• Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
• Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. 
• Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. 
• Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. 
• Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
• Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
• Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
• Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
• Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
• 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
• 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• Prior experience partnering and influencing customers and team members in developing their strategic direction
• Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience. 
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to measure the impact of your work and develop new projects
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• A strong technical aptitude to help our customers succeed with the HighLevel software
• Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. 
• Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
• Experience managing teams in different shifts is highly preferred

Key Responsibilities:

• Develop engagement strategies and content calendar for official online communities/groups on platforms like instagram, facebook, twitter & more
• Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
• Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
• Create social engagement playbook/guidelines for community moderators
• Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.) 

Qualifications:

• Graduate with at least 5 years experience in social media & community management
• Active and engaged participant in social media
• Strong verbal, written and presentation skills to communicate effectively
• Strong interpersonal skills and ability to build relationships with cross functional stakeholders
• Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
• Ability to identify and track relevant community KPIs

Principal Engineer/Architect :

Job Description

Egnyte is seeking an experienced Principal Software Engineer to join our Engineering department. The Engineering department builds large distributed components and services that run Egnyte's Cloud Platform. Our code serves billions of requests per day with sub-second latency in a fault-tolerant environment. We process and analyze millions of files and events on a daily basis. Some of the responsibilities for this department include Egnyte's Cloud File System, Content Classification, Content Lifecycle Management, User Behavior Analysis, Object Store, Metadata Stores, Search Systems, Recommendations Systems, Synchronization, and intelligent caching of multi-petabyte datasets. We are looking for candidates with a shared passion for building large-scale distributed systems and a keen sense for tackling complexities that come with scaling through multiple orders of magnitude.

In this role, you will (But not limited to):

• Design and develop highly scalable and resilient cloud architecture that seamlessly integrates with on-premises systems
• Drive the team’s goals and technical direction to find and pursue technical opportunities that make Egnyte’s cloud platform more efficient
• Effectively communicate complex design and architecture details
• Understand company and industry-wide trends to help develop new technologies
• Conceptualize, develop, and implement changes that prevent key systems from becoming unreliable, under-utilized, or unsupported
• Own all aspects of critical software projects from design to implementation, QA, deployment, and monitoring

Qualifications

• BS, MS, or PhD. in Computer Science or related technical field, or equivalent practical experience
• 8-15 years of professional experience in engineering with history of technical innovation
• Experience providing technical leadership to engineers

Bonus Qualifications (Good to Have)

• Breadth of knowledge across infrastructure domains, with the ability to reason about everything from data center machine software to database solutions to machine learning infrastructure to front-end web or mobile applications
• Demonstrated success in designing and developing large scale, complex systems
• Expertise with multi-tenant, highly complex, cloud solutions; experience with Hybrid and/or on-premises solutions desired

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit http://www.egnyte.com/" target="_blank">www.egnyte.com

Company Name : LMES Academy Private Limited

Website : https://lmes.in/

Linkedin : https://www.linkedin.com/company/lmes-academy/mycompany/

Role : Machine Learning Engineer

Experience: 2 Year to 4 Years

Location: Urapakkam, Chennai, Tamil Nadu.

Job Overview:

We are looking for a Machine Learning Engineer to join our team and help us advance our AI capabilities.

Requirements 

• Model Training and Fine-Tuning: Utilize and refine large language models using techniques such as distillation and supervised fine-tuning to enhance performance and efficiency.

• Retrieval-Augmented Generation (RAG): Good understanding on RAG systems to improve the quality and relevance of generated content.

• Vector Databases: Familiar with vector databases to support fast and accurate similarity searches and other ML-driven functionalities.

• API Integration: Good in REST APIs and integrate third-party APIs, including Open AI, Google Vertex, and Cloudflare Workers AI, to extend our AI capabilities.

• Generative AI: Experience with generative AI applications, including text-to-image, speech recognition, and text-to-speech systems.

• Collaboration: Work collaboratively with cross-functional teams, including data scientists, developers, and product managers, to deliver innovative AI solutions.

• Adaptability: Thrive in a fast-paced environment with loosely defined tasks and competing priorities, ensuring timely delivery of high-quality results.

 We are looking for a Full Stack Developer-REMOTE Position

Strong knowledge of HTML, CSS, JavaScript, and JavaScript frameworks (e.g., React, Angular, Vue)

• Experience with backend technologies such as Node.js, DynamoDB, and PostgreSQL.

• Experience with version control systems (e.g., Git)

• Knowledge of web standards and accessibility guidelines

• Familiarity with server-side rendering and SEO best practices

 Experience with AWS services, including AWS Lambda, API Gateway, and DynamoDB. 

• Experience with Dev Ops- Infrastructure as Code, CI / CD, Test & Deployment Automation. 

• Experience writing and maintaining a test suite throughout a project's lifecycle. 

• Familiarity with Web Accessibility standards and technology

• Experience architecting and building Graph QL APIs and REST-full services.

Location-Andheri East, Mumbai, Maharashtra 400072

Profile- jr .PHP Developer 

Experience- 2 years

Ctc- Upto 6 LPA

Working Days & Time- 5 DAYS A WEEK...10 TO 6

Required Skills-

• Development experience of 2+ in PHP development
• Minimum 1 yrs experience on codeigniter
• API development for Mobile apps ( Android and iOS )
• Integration of third party APIs like Google Maps / Payment gateways
• Knowledge of PHP web frameworks including CodeIgniter and Laravel
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Familiarity with SQL databases.

Thanks & Regards

KRONOS WORKFORCE TIMEKEEPER, REPORTING, KRONOS, SQL, SCRUM METHODOLOGY

We are looking for a Product Manager to join our Growth org to help build the future of the Retention team.

The Retention team is responsible for all facets of user retention - from the moment a user signs up all the way through when they become a core user, covering areas like onboarding, resurrected user flows, content discovery, lifecycle touchpoints, and more.

The work will require deep empathy for HighLevel's new, core, and resurrected users by ultimately helping them understand the value of HighLevel.

Responsibilities:

• Responsible for defining the vision, strategy, and roadmap of features to for the Retention team and alignment with business goals
• Work closely with engineers, designers, data, research and other PMs on developing new features/specs and driving execution.
• Analyze feature/experiment results and communicate learnings to the team, executives, and the company.
• Work closely with internal business, operations and partnerships teams in launching and maintaining features that impact HighLevel's growth.
• Drive market and usability research to understand opportunities and develop strategy.

Required Experience: :

• 3+ years of experience as a Product Manager, including 2+ years working in a Growth capacity
• You have experience growing at-scale consumer products and have strong understanding of growth
• You have excellent analytical sense, and have experience driving products & business decisions that involve quantitative analysis and experimentation
• You have a passion and drive for testing and learning at a fast pace.
• You are a strategic thinker who thrives when developing long-term strategy in addition to delivering tactical execution.
• You have exceptional independent problem-solving skills, attention to detail, flexibility, and ability to collaborate with others and to work in a fast-paced environment.
• You are a compelling influencer with great communication and interpersonal skills, with the ability to align a diverse group of stakeholders towards a common goal.