Customer services representative

About LH2 Holdings: 

LH2Holdings is an AI Operating System to scale digital content brands and creators. We buy or partner with great digital content brands (web platforms, YouTube channels, apps, podcasts, newsletters, etc) and scale them. LH2 is being built by second-time founders, who have scaled tech platforms with hundreds of millions of users in their previous ventures. Our vision is to enable digital creators to scale as easily as large conglomerates do.

About the Role: 

We’re looking for a dynamic Sales Manager to lead digital media sales efforts across our portfolio. This role is central to driving monetization, including direct ad sales, sponsored content,and premium programmatic opportunities across our digital properties. Given our strong North American audience, experience in the North American market is a distinct advantage. This is an excellent opportunity for growth in a fast-paced startup environment in Bangalore.

Key Responsibilities:

1. Drive the end-to-end sales process from lead generation to closing deals, with a consistent focus on meeting and exceeding monthly and quarterly targets.
2. Oversee a robust sales pipeline using CRM tools like Microsoft Dynamics, conduct outreach, and foster connections with B2B decision-makers, generating impactful solutions.
3. Translate complex advertising concepts into clear, compelling solutions across digital, social media, and programmatic channels, building trusted relationships and demonstrating return on investment.
4. Engage in proactive daily outreach to ensure productive, goal-oriented efforts.
5. Stay informed on industry trends and leverage insights to contribute to revenue growth through up-selling, cross-selling, and innovative proposals.

What You’ll Bring:

1. 2-5 years in B2B sales, ideally within media, publishing, or SaaS sectors. North American sales experience is highly valued.
2. Strong understanding of outreach tools and research platforms to efficiently build and maintain a sales pipeline.
3. Excellent English communication skills, essential for client interactions and internal collaboration.
4. Experience in campaign execution to support seamless alignment with sales and marketing objectives.
5. A proactive, energetic attitude and the ability to thrive in a high-growth startup environment.

About The Role The Senior Talent Acquisition Specialist will own the complete recruitment process and drive strategic hiring initiatives to meet, build, and forecast the organization's talent needs while also collaborating with the HR team to enhance the eNPS score.

What Describes You Best

• Bachelor’s/Master’s degree in Business/HR (mandatory)/Psychology
• Minimum 3-5 years of experience in hiring, preferably in the IT industry
• Experience of using ATS and other recruitment software
• Prior experience in hiring for a Product SaaS-based startup
• Knowledge of national employee and labor laws

Skills

• Excellent written and spoken English skills
• Excellent interpersonal and communication skills with the ability to build strong relationships with candidates and internal stakeholders
• Experience in hiring multiple tech and non-tech roles (business analyst, AI/Ml engineer, data scientist, Sales roles etc )
• ability to map, search, and filter appropriate candidates from multiple sources, combined with a strong understanding of technical skills, terminologies, and roles.
• Strong analytical skills with the ability to leverage data to drive decisions
• Ability to work independently, prioritize tasks, and manage multiple deadlines , keep all stakeholders informed of current industry and hiring trends
• Knowledge of Microsoft office suite and Google suite

Additional Skills: (nice to have) Experience in hiring managerial positions Experience with HRMS software, e.g KEKA, BambooHR, etc HR certifications (SHRM, CIPD) Experience in HR operations (Payroll, attendance ) Experience working with OKRs

What will you own As a Sr. Talent Acquisition Specialist, you will take complete ownership of the entire recruitment process focusing on sourcing, attracting, and hiring top talent that aligns with the values and goals of the organization. Additionally, you will also be actively responsible for creating and driving employer branding initiatives and assist in other HR activities.

**How will you spend your time at Eclat **

• Own end-to-end Recruitment process and drive strategic hiring initiatives to forecast and meet the organization's talent needs in collaboration with all stakeholders e.g. Functional heads and hiring managers.
• Engage potential candidates through various channels, promoting the company’s values, culture, perks, and employer brand to ensure a positive candidate experience.
• Utilize HR analytics to drive improvements in HR strategies and recruitment processes by staying informed on the latest talent market trends.
• Manage and maintain accurate candidate records in terms of interviews, feedback and recruitment metrics such as Offer to Joining ratio, Drop out figures, etc
• Collaborate and participate in other HR activities to positively enhance the eNPS score.

Why Join Us

• Be a part of our growth story as we aim to take a leadership position in international markets
• Opportunity to manage and lead global teams and channel partner network
• Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing
• Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

Role: BDE

Exp: 0-4 Years

CTC: 3-5 LPA

Key Responsibilities:

1. Inquiring students to select the right course

2. Responsible for selling courses through outbound, inbound and online process.

3. Achieving weekly and monthly sales target.

4. Self-momtivated and organised capable of managing a high volume of customer interactions.

5. Counsel the working professionals related to the suitable courses as per their domain

6. Familiriaty with CRM software for effective lead management and reporting wilL be an added advantage.

7. Identifying opportunities for new business development through lead generation

8. Co-ordinate pre-sales and post-sales follow up.

9. Creating and maintaining a database of prospect clients

Roles & Responsibilities:

• Bachelor’s degree in Computer Science, Information Technology or a related field

• Experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure

• Knowledge in Linux/Unix Administration and Python/Shell Scripting

• Experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure

• Knowledge in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms

• Experience in enterprise application development, maintenance and operations

• Knowledge of best practices and IT operations in an always-up, always-available service

• Excellent written and oral communication skills, judgment and decision-making skills

Skillset

Angular, React/Redux (or Similar Technology)

Node.js

RESTfull API integration

Experience working with Docker and containerized applications

Experience working with Kubernetes or other container orchestration tools

Knowledge and understanding of working in AWS environments

Experience in full-stack development (with a passion)

RDBMS and Document Database

Experience with Agile/Scrum Development Methodology

Exposure to Continues Integration (CI/ CD) Devops, AWS

Version control systems like Git/ TFS

• 2 – 6 years of experience with in Java /J2EE.
• Hands-on experience working on Core JAVA, JSP, Servlets, Spring,Java script, Apache & Tomcat, Web services ,ReactJS and JQuery.
• Having experience on Multi-threading is added advantage.
• Exposure working on Linux environment is preferred.
• The ability to work in a fast, agile and nimble environment with frequent change
• Good communication & presentation skills
• Troubleshooting of issues

• Strong CS fundamentals in OOD, DS, Algorithms and Problem Solving for a wide variety of problem spaces and technologies
• Expert coder in any modern language such as Java, Golang or Scala.
• Experience in working with Product and Engineering leaders to drive and implement platform and product vision.
• Ability to leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
• Can translate the impact of design choices on non-functional attributes like scalability, performance, availability and security.
• Experience in providing leadership, career guidance, performance management, prioritization and personnel management for minimum team size of 10.
• Experience creating large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models and schemas, using SQL or NoSQL.
• Experience with Cloud environments, such as AWS.
• Comfortable in Windows and Linux environments.
• Comfortable with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
• Experience delivering high quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, PMD, Checkstyle, Findbugs, and Fortify etc.)
• Worked in Agile environments previously.
• Good command of development metrics, methodologies and tools.
• Will ensure timely and frequent delivery of high quality software, while adapting technical decisions to the immediate needs of the business.
• Good analytical, problem-solving and troubleshooting skills.
• Can drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration and deployment.

Roles and Responsibilities

• Actively manage the entire sales process from lead generation to on-boarding.
• Build and Manage the sales pipeline.
• Ability to map-customer requirements with the product roadmap and contribute to driving product development efforts.
• Getting new accounts on-boarded and managing/growing Key Accounts.
• Manage customer relationship, including escalations

Skills & Qualifications

• Excellent Communication and Presentation skills.
• Strong problem-solving and Creative Skills.
• Teamwork and Leadership skills.
• Strong achiever in a target-driven role.
• Entrepreneurial Mind-set.
• Individual & Team Contributor.

Preferred Experience

• 2 Year experience in selling Enterprise SaaS Solutions to Indian Customers.
• Proven experience in interacting/working/networking with CXO’s.
• Experience of working in a start-up / growing organization