Customer services representative

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Roles & Responsibilities

● Generating a pool of prospects by identifying the need for up-skilling depending on the student’s area of interest.

● Helping prospective students with detailed information about the programs offered through phone & creating a strong pipeline.

● Ensure meet daily deliverables & achieve weekly/monthly enrolment target.

• Help them understand the importance of navigating a career.

● Must be a good listener and be trained in matching candidate needs to a future career. 

Responsibilities:

• Design and build advanced hybrid mobile applications using React Native
• Lead the application development effort by being the SPOC
• Build hybrid apps using React Native for Android/iOS
• Publish apps to the corresponding App store/Play store
• Implement new technologies to maximize application performance and optimize load time
• Collaborate with the back-end developer to build the RESTful APIs
• Research on emerging technologies and trends
• Participate in the planning and design of future software and technical architectures

Qualifications

• 2 years of hands-on experience in the full life cycle of Hybrid mobile application development including publishing one or more apps to the play store & app store
• Must have developed a Hybrid Mobile application using React. Hands-on Working experience with React Native is a must.
• Experience developing backend services preferably with NodeJS.
• Experience in developing apps on native Android/iOS platforms is a plus
• Experience in designing and working with n-tier architectures (UI, Business Logic Layer, Data Access Layer) along with some experience with service-oriented architectures (SOA)
• Strong skills in RESTful web services
• Experience with Agile methodologies would be helpful

OREN is a rapidly growing technology business in Sustainability Analytics and Reporting space. Our ambition is to help companies include sustainability into their core business strategies and culture.

We are looking for Fullstack Engineers (MERN) to help us in the next stage of our journey with experience in developing real-time server applications based on Node.js, Express.js, MongoDB databases. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You are expected to work with the best selection of tools, libraries, and cloud platforms to deliver a high-performance, scalable, flexible, reliable, and seamlessly integrated back-end solution to be used with a variety of mobile and web-browser-based clients.

Responsibilities :

-- Design and write lots of bug-free, efficient, scalable, and reusable code

-- Design & develop full-stack modules and components and promote coding best practices

-- Develop APIs and scripts using backend programming languages like Node.js

-- Design and implementation of low-latency, high-availability, and performant applications

-- Ability to work independently with minimum supervision

-- You will have ownership of developing and maintaining various backend services that support features in our application and website

-- Integrating solutions to enterprise software and legacy software

-- Manage project priorities, deadlines, and deliverables

-- Develop and manage well-functioning databases and applications

-- Ensuring responsiveness of applications

Requirements:

- 4+ years professional software engineering experience

- Bachelor's degree in Computer Science or a related field (or foreign equivalent)

- Proven experience in high-level programming languages like Node.js and Express.js with state management tools like Redux

- Good understanding of React, Next.JS, Bootstrap, and Material UI

- Thorough understanding of modeling and scaling databases like Firestore, and SQL

- Expertise in developing micro-services based REST APIs and exposure to API Gateway (GraphQL a plus)

- Should be well-versed with collaboration tools like Git and Swagger

- Significant experience in developing high performance, distributed, and scalable applications with container deployment (Docker and Kubernetes)

- Comfortable working within GCP, AWS, Azure, or equivalent ecosystem

-Bonus point: Experience working with ML and recommendation systems

- Knowledge on open-source technologies such as NoSQL, MongoDB, Data Formats (XML / JSON), JavaScript Frameworks ReactJS, JS, JQuery, CSS, HTML5, in memory databases, Build tools like webpack.

- Preference will be given to the Immediate joiner

- Should be a team player, have a positive outlook towards challenges, and contribute to the growth of the team and company

Interview process:
1st Round - Techincal Assessment: a) Online Quiz b) Take Home Assignment
2nd Round - Joint video call discussion with Co-Founder and CTO

Oren is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Note:- Stipend is 7k-12k

Job description

Job Brief -

We are looking for a talented and competitive Global Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales representative will play a fundamental role in achieving our ambitious customer acquisition. You must be comfortable handling inbound/outbound calls, handling Marketing activities to reach out to prospects on communication & Digital platforms, working with channel partners, generating interest, qualifying prospects, closing the deals.

Responsibilities, Duties, and Required Skills

Research new prospects and generate interest through e-mailers and cold calling

Follow up with prospects for feedback on the sales process

Team up with channel partners to build a pipeline of exciting deals

Update CRM software on existing prospects and customers contacts

Route qualified opportunities to the appropriate sales executives for further action

Market research for identifying prospects.

Generating account-level contact information

Lead Generation & Qualification

Inside Sales via remote selling (online/phone)

Closely working with field sales team for closures

Managing engagement with leads remotely (online/phone)

Support marketing team during branding and lead generation events.

Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales

Experience in SaaS/HR Tech Vertical is a plus

Required Skills

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy

Greetings,

We are The Fortune Group, Fortune Properties has played a pivotal role in bringing hundreds of happy families to their dream home of our projects.
Currently we do have openings for SALES HEAD in our own company. we are looking for those who has  more than 3 years of experience in real estate industry and can sell villas for us .

• Sales Manager/ GM/ AVP

Below are the details.

1. Experience – 3- 20 years.
2. Excellent Communication Skills.
3. Location – Bangalore.
4. Basic knowledge of computer and Microsoft office is mandatory.

About the job

As the AGM - Acquisition, you will be responsible for developing and implementing our marketing strategy for player acquisition. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure successful player acquisition and optimum utilization of all resources. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

Responsibilities

• Develop and implement a cohesive marketing plan for player acquisition through various platforms.
• Ideate and execute innovative campaigns for player acquisition. Strategizing and implementing various promotional offers and bonus offers to increase player acquisition and deposits.
• Create aggressive monthly and quarterly acquisition plans and ensure we meet them.
• Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behaviour, usage, and spending.
• Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and acquisition.
• Prepare regular reports and presentations on marketing metrics.
• Conduct market analysis to identify challenges and opportunities for growth.
• Provide guidance and ideas to organize effective marketing events.
• Conduct thorough competitive analysis to stay informed and ahead of the competition.

Requirements

Qualifications

• Demonstrable experience in a senior role leading acquisition as well as designing and implementing successful marketing campaigns.
• Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
• Advanced Excel skills and knowledge of SQL and Tableau is preferable.
• Ability to creatively solve business problems through strategic and innovative approaches.
• Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
• Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
• Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
• Ideally, should have gaming or e-commerce industry experience.

About BLITZPOKER

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

In India, majority-owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.