Customer services representative

Sr Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Sr Support Services Analyst

Position Responsibilities :

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus. 

Key Responsibilities: 

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. 
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. 
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. 
• Document all client interactions and solutions in our case tracking system. 
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. 
• Mentor and assist junior analysts with inquiries and case resolutions. 
• Leverage AI tools to enhance support efficiency and effectiveness. 

Qualifications :

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. 
• Advanced knowledge of accounting principles and practices. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication skills, both written and verbal. 
• Ability to work effectively in a remote, collaborative team environment. 
• Experience with AI tools and technology is a plus. 
• A proactive and positive attitude, with a willingness to learn and grow within the organization. 

Looking for Immediate joiners Bangalore location(3-9years)

Key responsibilities:

• Understand all requirements, Design, Develop and implement features, complying with engineering and regulatory standards and procedures for charging stations.
• Create multiple concepts, evaluate, and implement the optimal one.
• Develop and maintain product’s design integrity with good knowledge of software system architecture and design.
• Apply problem-solving techniques and guide team towards arriving at solutions.
• Work with cross functional team from Concept prototyping to Launch & thereafter.
• Guide team towards creation and handling of all design and development related processes and documents like, defining requirements, high level design, low level design, DFMEA, DF’X’, Interface sign off, RCA, etc.

Key requirements

• A Bachelor/ master’s degree in E&E/ECE engineering from premier institute
• 5 years+ product development experience on Linux based systems, with full lifecycle experience for atleast 2 industry deployed products.
• Software Design and Architecture experience on Linux platforms
• Interfacing with SaaS via network or REST APIs 
• Knowledge of CAN, RS485/Modbus protocols, Kafka, Distributed Messaging 
• C++ with STL, Linux system programming, scripting, network/sockets programming, strong in UDP/TCP networking, libcurl + HTTP(s)
• Knowledge of Bluetooth/BLE, Elastic Search + Logstash, Java performance tuning 
• Knowledge of security-based Threat Modelling Design & Mitigation, TLS/SSL, Docker + Docker networking, Python + node.js + WebSocket’s, HTML5, JavaScript. 
• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced and dynamic environment.

With over 20 million registered users, Our company is India's Largest Cashback & Coupons site backed by honourable Mr Ratan Tata & one of India's leading VC firms Kalaari, Ratan Tata, Korea Investment Partners andAffle (last raised 130 Crores INR Series C Funding in November 2022). With a 200-250 INR crores revenue run rate, we are on track to be India's next unicorn.

Our company is a one-stop destination for savings on all online shopping, enabling members to compare prices, earn Extra Cashback and get free coupons across 1000+ e-commerce sites like Flipkart, Amazon.in, Tata CliQ, Myntra, Nykaa Fashion etc. At our company, we offer a casual but fast-paced environment where creativity and effective teamwork are rewarded. Because of our relatively flat management structure, our employees are able to get close to the heart of our business and are empowered to make a real difference to what we do and how we do it.

Are you a QA Appium Automation Testing Expert? Are you able to automate testing for complex flows to create a perfect bug free product that will be used by Millions?

Have you worked on eCommerce and Digital websites that get millions of traffic? Are you strong with building Automation Frameworks like Page Object Model, Hybrid model etc? Are you good at being hands-on Automation Tester and individual contributor?

Must have skills:

Minimum 5 years experience in testing.

The last 4 years should have been in Mobile App testing using Appium.This is the main requirement, that the candidate is doing automation testing for the Mobile Application (Android & iOS) using Appium.

Should have tested in various devices and experience in Saucelabs is a plus

Should have done API Automation Testing for Mobile apps

Good understanding of Java Programming language, Basics of Java and OOPS concepts

Good in Appium basics, architecture and other areas

Should have experience in mobile testing and setting up automation frameworks for this

Design, implementation and delivery of scalable, maintainable, configurable and robust test automation frameworks

Ability to analyze and translate requirements and development stories into test scripts to ensure complete test coverage

Should have strong knowledge of continuous integration tools like Hudson and Jenkins 11 Strong understand of testing and automation best practices 12 Willingness to learn new technologies, approaches and test tools

Why Join Us :

Start-up EnvironmentWork with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

Compensation & Benefits - Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

Cool PerksCome and get to join us for in-house events, team outings, dinner catch ups, and much more.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Job Description: Education Counselor

Company: EmpowerEdu 

Position: Counselor 

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About EmpowerEdu:

At EmpowerEdu, we are committed to revolutionizing the educational landscape by providing strategic support and innovative solutions that foster growth and excellence. Our mission is to empower schools to explore new frontiers and capitalize on opportunities for advancement beyond traditional norms. We aim to enhance global educational offerings and equip our partners for success in an increasingly interconnected world.

Learn more about us at : https://www.empoweredu.global/

Role Purpose:

The Education Counselor will provide comprehensive counseling services to guide students in finding institutions that are a good fit for their career and educational goals. This includes delivering accurate information and advice on study opportunities, local education systems, cultures, and geographic regions. The Counselor will assist with application documentation, facilitate enrollments, and promote EmpowerEdu's products and services.

Key Accountabilities:

- Pipeline Management: Drive achievement of pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey. This includes promoting essential student products and services, managing and maintaining leads, and ensuring successful applications.

- Customer Service Excellence: Provide outstanding customer service to students, families, and education providers throughout the process. Participate in planning activities to build student engagement and deliver information about admissions, processes, and qualification options in an easily understandable manner.

- Proactive Engagement: Regularly engage with students and education providers to maintain relationships and identify referral opportunities.

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Required Experience:

- Experience in a sales or customer service-driven environment, with a proven track record of achieving individual and team-based targets.

- Strong understanding of the education sector, including the placement of students into overseas universities, as well as immigration requirements and processes.

- Relevant tertiary qualifications and/or prior experience as an Education Counselor or in a similar role.

- Outstanding stakeholder management and communication skills, with fluency in English (both verbal and written).

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Why Join EmpowerEdu?

At EmpowerEdu, you will be part of a dynamic team dedicated to transforming education. We value innovation, collaboration, and the pursuit of excellence, offering you the opportunity to make a significant impact on the educational journeys of students worldwide.

If you are passionate about empowering students and want to be part of an exciting educational journey, we invite you to apply!

Job Summary:

This role defines best practices in the critical evaluation and selection and / or development of the software components and hardware requirements of the applications and data, and the development of the application, including evaluation and selection of development methods, development processes, best practices and tools. Applications Architects are responsible for applications-related quality, performance, availability, scalability, and integrity. They are also responsible for the functional interface to applications and for ensuring application usability.

Key Skills and Qualifications

• Total Years of Experience - 8-10 yrs Relevant years of Experience - 8 yrs
• Mandatory Skills - CC&B Administration
• Good to have: Past experience in Energy and Utilities
• Detailed Job Description: Configuring and Administering CC&B, C2M Thread pool worker.
• Closely monitoring the jobs for its performance.
• Performing CC&B, C2M Cloning/Refresh of CC&B, C2M Development/UAT instances from production
• Applying recommended Oracle Patches for CC&B, C2M Application and CC&B, C2M database.
• Working closely with Oracle support for the critical issues.
• Possessing Good Knowledge of CC&B, C2M architecture and concepts and Operating systems.

• Deep tech skills in flutter
• Good programming knowledge of DART
• Knowledge of REST API and JSON
• Self start and dynamic 

• Dynatrace Expertise: Lead the implementation, configuration, and optimization of Dynatrace monitoring solutions across diverse environments, ensuring maximum efficiency and effectiveness.
• Cloud Integration: Utilize expertise in AWS and Azure to seamlessly integrate Dynatrace monitoring into cloud-based architectures, leveraging PaaS services and IAM roles for efficient monitoring and management.
• Application and Infrastructure Architecture: Design and architect both application and infrastructure landscapes, considering factors like Oracle, SQL Server, Shareplex, Commvault, Windows, Linux, Solaris, SNMP polling, and SNMP traps.
• Cross-Platform Integration: Integrate Dynatrace with various products such as Splunk, APIM, and VMWare to provide comprehensive monitoring and analysis capabilities.
• Inter-Account Integration: Develop and implement integration strategies for seamless communication and monitoring across multiple AWS accounts, leveraging Terraform and IAM roles.
• Experience working with On-premise Application and Infrastructure
• Experience with AWS & Azure and Cloud Certified.
• Dynatrace Experience & Certification

About Us: Hoop Konsulting is an IT consulting and software development company focused on delivering custom software solutions to clients globally. Our core values of integrity, trust, respect, hard work, and mutual growth are the foundation of everything we do.  

Job Description: 

We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in developing complex web applications using the MEAN (MongoDB, Express.js, Angular, Node.js) stack. As a Senior Developer, you will be responsible for developing, and maintaining web applications, ensuring high performance and responsiveness to requests from the front-end.  

Key Responsibilities: 

• Develop, and maintain scalable web applications using the MEAN stack (MongoDB, Express.js, Angular, Node.js). 
• Collaborate with cross-functional teams to define, design, and ship new features. 
• Ensure the performance, quality, and responsiveness of applications. 
• Identify and correct bottlenecks and fix bugs. 
• Help maintain code quality, organization, and automation. 
• Participate in code reviews and provide constructive feedback to team members. 
• Stay up-to-date with the latest industry trends and technologies. 
• Mentor and guide junior developers. 

Qualifications: 

• 5+ years of experience in web development, with a focus on the MEAN stack. 
• Strong proficiency in JavaScript and TypeScript. 
• Extensive experience with Angular and Node.js. 
• Proficiency with MongoDB and Express.js. 
• Experience with RESTful API design and implementation. 
• Knowledge of front-end technologies such as HTML5, CSS3, and JavaScript frameworks. 
• Familiarity with version control systems, such as Git. 
• Strong problem-solving skills and attention to detail. 
• Excellent communication and teamwork skills. 
• Ability to work independently and manage multiple projects simultaneously. 

Preferred Qualifications: 

• Experience with cloud platforms such as AWS, Azure, or Google Cloud. 
• Experience with Agile/Scrum methodologies. 

What We Offer: 

• Competitive salary and benefits package. 
• Health and accidental insurance 
• Opportunities for professional growth and development. 
• A collaborative and innovative work environment. 
• A chance to work on exciting and challenging projects with international clients. 

If you are a passionate and experienced MEAN Stack Senior Software Engineer, looking to be a part of a professional, conducive, growth oriented environment,  we would love to hear from you. Apply now to join our talented team at Hoop Konsulting! 

Immence is looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients for the provided services, and remaining abreast of changes in consumption. You will also be required to build capacity in staff through regular training and mentorship.

To be successful as a business development executive, you should attend all possible business events with the intention of attracting and retaining clientele. Ultimately, an outstanding business development executive will keep a close eye on clients' feedback to ensure that our services always exceed expectations.

Position: Business Development Executive

Experience: 0-3+ year

Location: Vadodara (On-site)

Perks & Benefits: High Incentive Model

KEY RESPONSIBILTIES:

• Familiarizing yourself with all services offered by our company.
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Growing business through the development of new leads and new contacts.
• Identifying new revenue opportunities.
• Maintaining and updating sales, marketing and business development documentation.
• Collaborating with management on sales goals.
• Support the team with other responsibilities as required.
• Generating business through online freelancing portals like LinkedIn, Upwork, Freelancer, etc.
• Negotiating with clients to secure the most attractive prices.
• Crafting business proposals and contracts to draw in more revenue from clients.

KEY COMPETENICES, EXPERIENCE & SKILLS:

• Ability to maintain a high level of professionalism and confidentiality.
• Must be able to Calling, Drafting of proposals, Client interaction, Negotiation, also coordinate with technical team.
• Market research about the client to be targeted.
• Must have knowledge into Lead Generation and closure.
• Must be proficient in Content Creation for various Social Platforms.
• Must have experience with Client Communication and Team handling.
• High attention to detail and a focus on fact-based decision making.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.
• Proficiency in MS Office.
• Experience in managing and growing sales teams.
• Excellent multitasking skills.
• Ability to prioritize tasks.
• Excellent verbal and written communication skills.

BENEFITS @IMMENCE:

• 5 days working.
• No Bond System.
• 18 Paid leaves + 10 Holidays.
• Team and Company Dinner.
• On-time Salary.
• Open and flexible time off (PTO) plus vacation time.
• Celebrations - Birthday, Festivals, Events, Picnics, Dinner etc.
• Technical Growth (Knowledge Sharing Program) to learn new things.
• Games Indoor & Outdoor.

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.

Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.

What you need to have: