Customer services representative

About the company:

We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.

We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades. 

We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.

• Create a systematic, process-driven approach to partner outreach and relationship management.

• Keep a great ongoing relationship with Anaplan and offer new ways to grow the partnership.

• Can-do attitude individual who enjoys networking and establishing relationships.

• Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.

• Analyse and identify opportunities to secure new business by partnering with Anaplan.
• Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.
• Identify new markets to widen the market base for enhanced revenue and profit generation.
• Administer the entire sales process as per plan.
• Manage Anaplan engagements to design strategies to acquire more business deals through OEMs.
• Manage pricing and other sales proposal activities and provide support to the marketing department.
• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.
• Collaborate with Anaplan for conducting events for enhancing business growth.
• Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.

• Takes overall accountability for business planning and implementation.

• You have the resilience to bounce back after minor setbacks.
• You have the achievement orientation to achieve the target and do what it takes.
• You have the interpersonal skills to develop & sustain meaningful relationships.

• Excellent problem-solving skills, solution-oriented, and good analytical skills.
  ● Very good client-facing and communication/presentation skills.
  ● Excellent at consultative selling and building case studies.
  ● Ability to speak at external forums.
  ● Strong Collaboration and Networking skills.

Job Description 

The future is infinitely wide and begging to be reimagined and we are looking for people who have the courage to make their dent in what has always been. If you have an optimism that says there is no limit to what we can achieve in a time inviting those with vision to shake things up, then we should talk. Our work is fueled by connected thinking, challenging boundaries, and the power of digital redefining a connected world. Our people thrive because of the belief that it’s both our privilege and responsibility to usher our clients and the world into what is next. We’re seeking those who question the status quo and want to reimagine the way the world works while realizing a smarter way for business to help – all in service of improving the daily lives of people, the world, your career. Next_reimagined. 

Your Impact: 

• Drive the design, planning, and implementation of multifaceted applications, giving you breadth and depth of knowledge across the entire project lifecycle. 
• Combine your technical expertise and problem-solving passion to work closely with clients, turning complex ideas into end-to-end solutions that transform our clients’ business. 
• Constantly innovate and evaluate emerging technologies and methods to provide scalable and elegant solutions that help clients achieve their business goals. 

Qualifications 

• Strong hand on experience of Components, Templates, Taxonomy, metadata management, Forward and Reverse Replication, Workflows, Content Publishing and unpublishing, Tagging, Deployment(Maven) and Content migration/ planning. 

• Strong Physical Architecture concepts (Infrastructure) including but not limited to Load Balancers(ELB), Apache set up, CDN, Disaster Recovery, recommending capacity of AEM publish and author instances. 
• Taking a lead in recommending the solution considering quality properties of the system like Search Engine Optimization (SEO), Accessibility (A, AA, AAA), Monitoring (Squid, Nagios, Zabbix, Ganglia, App Dynamics, New Relic etc.), Scalability, Security, Performance and Responsive architecture 
• Has implemented Quality Processes for projects like Continuous Integration (Bamboo/Jenkins/Git/BitBucket/Cloud Manager), SonarQube, Code reviews (Manual and Automated), code Formatters, Automation testing etc. 
• Good to have Mobile App development and technologies, Digital Asset Management products, Adobe Scene 7(Adobe Dynamic Media), integration with eCommerce products like Hybris, Magento, ElasticPath and micro-services based architecture experience. 
• Strong knowledge of Cloud native approaches and platforms including AWS, Azure or GCP.  

• Experience with SaaS based implementation of AEM as Cloud Service and AEM SDK (preferred).  
• Good knowledge with Adobe I/O Runtime and Adobe I/O Events.  
• Good experience with frontend technologies like Bootstrap, Backbone.js, ReactJS, Handlebars, Grunt, Angular, CSS3, HTML 5 and jQuery. 
• Knowledge of templating with JSP, HTL, and integration with MVC FE frameworks. 
• Mastery of all relevant “core Java technologies” with Java 8/11 that are used in most Java-centric CMS/WCM platforms, including but not limited to XML, XSL, XSLT, XSD, server-side programming models, and other related presentation, middle-tier & persistence frameworks 

Set Yourself Apart With: 

• Develop Digital Consumer experiences based on Adobe marketing cloud products including AEM. 
• Define solution architecture for global customer engagement and global web content management platforms, integrating a full collage of supporting technologies including AEM, Search, Adobe Social, Adobe Analytics, Adobe Communities, Adobe Target, Adobe Campaign Standard, Adobe Launch and others 
• Develop powerful features such as multi-site and multi-channel delivery, personalization/targeting, content aggregation & syndication, multi-lingual support, automated workflow management, social media etc. 
• Diagnose and solve technical problems related to AEM implementation. 

• Interact with clients to create end-to-end specifications and solution architecture for content & collaboration solutions. 
• Provide inputs and direction to senior developers on the team for design and implementation. 
• Define implementation processes, quality gates and standards for design and development. 
• Define best practices to manage performance, security and scalability of the Digital Platforms 
• Lead teams of 20+ people through all phases of Development. Agile development methodology is a plus 

• Lead and Involve in Planning and estimations of Adobe projects, Lead all tracks of the project from Frontend, backend, QA and Project Management 

Additional Information 

• Gender-Neutral Policy 
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai) 
• Generous parental leave and new parent transition program 

• Flexible work arrangements 
• Employee Assistance Programs to help you in wellness and well being   

JOB OVERVIEW

Responsible for the front-end development of user interfaces ensuring an enhanced user experience. Follow

emerging trends, adhere to development best practices, and help make improvements to existing web pages,

emails, and all other user interfaces/experiences.

we will need some stronger UX skills to round out the rest of the team (comfortable working with figma and creating responsive/pixel perfect designs

ROLES AND RESPONSIBILITIES

• Work in collaboration with Callaway Golf Designers to turn their vision into functional HTML templates

integrated into SAP Hybris across international sites and multiple brands

• Work in collaboration with backend developers to ensure proper implementation of website data and

functionality.

• Help manage projects through the design, development, and QA processes

• Continue to expand knowledge of new technologies, as well as strengthen current knowledge base

• Build responsive sites for mobile and desktop web experiences.

• Follow the latest advancements in front end technologies and techniques.

• Review code and mentor other developers on best-practices for front end development.

• Help import content and product data into sites using a multi-country model including localization and site[1]specific catalogs

• Help integrate images from digital asset management system

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):

• Experience developing web-based responsive applications

• Fluent in HTML/CSS/JavaScript and able to develop rich client experiences from mock-ups from the ground

up

• Experience using established CSS architecture patterns for code reuse and modularity such as BEM,

SMACSS and others

• Experience with CSS pre-processors such as LESS or SASS

• Experience building responsive templates using bootstrap

• Front end and visualization experience using JavaScript and extensive experience with jQuery Libraries,

React.js, underscore, or native JS for DOM manipulation.

• Experience using HTML markup languages such as JSTL to create high performing applications

• Experience with CMS platforms, such as WordPress, Shopify or Hybris

• Experience using web templating engines

• Extensive knowledge of respective browser compatibility issues (Internet Explorer, Firefox, Safari, Chrome).

• Experience integrating iframes

• Experience loading product and content data onto management tools

• Experience working with RESTful JSON Web Services is a plus

• Experience with front end build tools such as webpack, gulp, grunt, etc.

• Experience with development processes including git

• Experience in working with client and offshore team to ensure seamless delivery.

• Creative, artistic and understanding of how human interacts with computer

• An impeccable eye for detail with the ability to match your UI to any design in a cross-browser and device

environment

• Strong interpersonal and communication skills with an affinity for problem-solving

• Ability to self-manage during projects and proactively raise issues/concerns to the team

• A desire to own a project from beginning to end, with a strong sense of pride in a job exceptionally done

• Work very closely with development teams to ensure technical specifications and final product meet business requirements. 
• Responsible for setting up and implementing test automation strategy from a Functional and Non-functional perspective for one module or multiple modules who you work with.
• Understand User Experience, design thinking, and its importance to product features.
• Responsible for the addition of new capabilities and features in the automation framework which is used by the entire QA team for test automation.

• +3 years of exposure to manual testing on different methodologies.
• Experience in generating test cases.
• QA knowledge in test automation for products or systems.
• Exposure to agile methodology, cross-browser testing, functional testing, Regression testing, and Performance testing.
• Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
• Experience in generating Test Case documentation.
• Strong Knowledge of Test Automation, Software Testing, Selenium, TestNg, API Testing, Jmeter, Appium, and Cucumber 8. 8. Framework
• Good to have knowledge of Jenkins (CI)
• Extent Report generation in selenium
• Programming language - Java (preferred), Javascript, Database

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing 

This position would be part of CORE product development team to work on:

• Development of new modules & functionality.
• Fixing of the production bugs for existing clients.
• Contribute in team meetings to provide suggestions or raise concerns where necessary
• Participate actively in Agile SCRUM & play the role that SCRUM team demands
• Participate in technology discussions to perform POC’s & help in scaling the application
• Provide technical guidance to other team members.

What you bring: 

Knowledge / Experience

• 3-5 Years of hands-on experience on Java with knowledge of Garbage Collector, JMS, Event Based programming, Collections, Java Streams, Spring Dependency Injection Framework.
• Experience in Angular 2+.
• Experience working with Spring and Hibernate frameworks.
• Working knowledge on application Servers (WildFly)
• Strong experience in REST Web Services.
• Good knowledge in writing DB queries (Oracle, SQL Server)
• Experience working in Unix/Linux environment and proven knowledge of scripting languages
• Exposure to MQ / AMQ messaging system.
• Sound knowledge of Design Patterns

Skills

• Desired to have knowledge of JMX
• Agile – SCRUM or XP or TDD methodology preferred.

Qualifications

• Bachelor’s degree in Computer Science or equivalent

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the https://www.fisglobal.com/-/media/fisglobal/files/policies/privacy/online-privacy-notice/english.pdf?la=en">FIS Online Privacy Notice.

About Mobiquity 

Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to trusted B2B  and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With  over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we  create compelling digital experiences to help our clients create the best human-centric products. Our  expertise includes Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50  million users interact with our solutions. 

Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature  and committed to making a mark. Working at Mobiquity means that sometimes you’ll be working outside  your comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We  value people that judge their success by the success of the team and the happiness of customers. 

We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner. 

Your responsibilities: 

• You will be working together with fellow junior and senior Frontend developers, helping to improve the group's skill level and exchanging new ideas.
• On a daily basis, you write JavaScript/Typescript/ES6/Angular/React and HTML5, CSS3 (SASS/LESS/Stylus)
• Closely collaborate with designers and the rest of the technical team (Backend, DevOps, QA) to make sure we’re all aligned.
• You will manage projects with open-source JavaScript and TypeScript libraries and frameworks (we're big on React and Angular), and explore new technologies (GraphQL, AppSync, Apollo). 
• Code reviews are, of course, a part of your responsibilities as well as providing high-quality work.

What it takes to excel in this role 

• Strong core JavaScript and TypeScript
• 5+ years of JavaScript development experience
• Minimum of 2 years of experience with either, Angular 5+ or React
• Experience with Webpack/Grunt/Gulp or other automated build tools
• Experience with Jasmine/Jest or other JavaScript testing frameworks and tools• Strong Experience with HTML, CSS, SASS/LESS/Stylus
• Experience with JSON, REST, Web Services
• Experience with working in an Agile environment
• Good communication(in English) and consultancy skills
• Affinity for working in a flexible, diverse and fast growing environment
• Proactive mindset focused on teamwork and continuous improvement - we want to grow together with you

Bonus 

• Experience with AWS
• Experience with React Native
• Experience with GraphQL, PWA, NodeJS
• Experience in a Fullstack position or in a lead position• Experience working in a consultancy company