Customer services representative

Please find the JD attached

Job Summary:

The Customer Service Executive is responsible for providing exceptional customer service to our clients and customers. This role involves responding to customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a proactive problem solver with excellent communication skills and a commitment to providing a positive customer experience.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Issue Resolution:
• Troubleshoot and resolve customer issues and concerns.
• Escalate complex issues to the appropriate department or manager when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Customer Satisfaction:
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Gather customer feedback and report it to the management team to improve the customer service process.
• Participate in continuous training to improve product knowledge and service skills.
• Team Collaboration:
• Work closely with other departments to resolve customer issues.
• Provide input to improve processes and customer service strategies.

Qualifications:

• Education:
• Bachelor’s degree in any discipline is preferred.
• Experience:
• Proven experience as a Customer Service Executive or similar customer-facing role.
• Experience in using customer service software, CRM systems, or similar technology.
• Min of 1 year experience in this field
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with product knowledge relevant to the company’s offerings.
• Personal Attributes:
• Empathetic and patient demeanor.
• Strong interpersonal skills and the ability to work effectively in a team.
• High level of integrity and professionalism.

Working Conditions:

• The work environment is typically office-based

Grow Your Staff is looking for a Business Developer for a networking solutions company in London.

The role will have excellent growth opportunities. You will be directly working with the client based out in London, UK. 

Experience required: 3-6 years

CTC: 8-12 LPA

Location: Remote

Time: 2 PM to 11 PM (Monday - Friday)

Responsibilities 

• Responsible for the sales growth of a portfolio of companies across the Middle East/Europe
• Generate new sales leads, identify, qualify, and win/convert new business, and achieve sales targets whilst engaging them with the company
• Promote the Company’s products and services (plus enhancements/updates/new products) to new customers by nurturing relationships with key decision-makers and those who influence purchase decisions within the account, building strong, consistent, and mutually beneficial business relationships
• Maintain the CRM and ensure it is updated with all details of interactions, leads & contacts and periodically clean the database to ensure all contacts and relevant information are up to date and accurate. The database should be updated in English.
• Generate high levels of repeat sales, reopen and find business from dormant accounts, identify and win new business, and the achievement of sales targets
• Work closely with marketing to build company brand awareness and sales by providing regular customer, competitor, and market feedback, drafting articles, blogs, and tweets on relevant industry topics, and contributing ideas and input to marketing campaigns, newsletters, and sales promotions
• Prepare quotations for customers and conclude contracts in accordance with the client’s standard procedures, ensuring that all deals are secured and closed appropriately in a timely manner
• Process orders received, check Purchase Orders towards the forecast, and ensure they are accurately logged and actioned
• Prepare monthly reports for each customer where required, identifying any issues raised by the customer and opportunities for increased revenue generation
• Contribute significantly to the development of Company goals, growth, and profitability targets by being an active member of the team

Qualifications

• Bachelor’s degree in sales or a relevant field
• Proven experience in working with the Europe/Middle-east market
• Experience in cold-calling and successful conversion of closing leads
• Essential: Strong and friendly communication skills
• A demonstrable background in sales achievement preferably in an IT Networking Industry

PLOT NO 1253, ROAD NO 63, JUBILEE HILLS, Hyderabad, Telangana, 500033

https://www.growyourstaff.com/

Job Description:      

Min 2 to 4 Years of experience in C# and ASP.NET, Web application development.

Knowledge about cloud programming or migration to cloud is preferred.

 Mandatory skills:

• Proficient in Web Application development using ASP.NET, C# with .Net version 4.0/ 4.5.
• Experience with SQL Server or any other equivalent Database and know how to build efficient queries.
• Strong knowledge on jQuery, AJAX, JavaScript, HTML5, CSS3 and Bootstrap.
• Experience in debugging in multiple browsers.
• Strong understanding of object-oriented programming.
• Clear understanding of SVN or an equivalent VCS.
• Familiar with IIS and deploying code to Web Server.
• Should have excellent analytical and communication skills.

 Responsibilities:

• Good hands on designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
• Translate use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable C# code
• Ensure the best possible performance, quality, and responsiveness of applications
• Help maintain code quality
• Able to work well in a team setting

 Academic Qualifications Required:

•  B.E. / B.Tech. /MSC in Computer Science or IT./

  M.C.A

Job Description:

The Social Media Marketer is a dynamic role responsible for executing and supporting a wide range of marketing activities. This position encompasses market research, data analysis, content creation, social media management, and campaign execution to support the organization's marketing strategies and objectives. The ideal candidate is a creative and analytical thinker with a strong grasp of marketing principles and the ability to adapt to changing market trends and organizational needs.

Key Responsibilities:

• Market Research and Analysis:

o Conduct market research to gather insights on industry trends, competitor strategies, and customer preferences.

o Analyze market data to identify opportunities for growth and areas for improvement in marketing strategies.

• Content Creation and Management:

o Develop and manage a content calendar for various marketing channels, including social media, blogs, and newsletters.

o Create engaging and informative content that aligns with the brand's voice and marketing objectives.

• Social Media Management:

o Manage the organization's social media profiles, ensuring regular and engaging content is posted across platforms.

o Monitor social media trends and engagement, and adjust strategies to optimize reach and interaction.

• Campaign Execution:

o Assist in the development and execution of marketing campaigns, including email marketing, digital advertising, and promotional events.

o Monitor campaign performance, analyze results, and make recommendations for future campaigns.

• Brand and Communication:

o Ensure all marketing materials and communications are consistent with the organization's brand identity and messaging.

o Assist in the development of marketing collateral, including brochures, presentations, and promotional materials.

• Stakeholder Collaboration:

o Collaborate with various departments and external partners to ensure marketing activities align with overall business objectives.

o Provide marketing support to sales teams, including market insights, promotional materials, and campaign support.

• Professional Development:

o Stay updated on the latest marketing trends, tools, and best practices. o Attend workshops, webinars, and industry events to enhance marketing knowledge and skills.

Qualifications:

• Bachelor's degree in Marketing, Business, or related field.

• Proven experience in a marketing role, with a strong portfolio of marketing projects.

• Excellent communication and writing skills.

• Proficiency in marketing tools and software, including CRM, CMS, and analytics platforms.

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Creative thinker with the ability to develop innovative marketing strategies.

• Ability to work independently and as part of a team in a fast-paced environment.

• Detail-oriented with strong organizational and project management skills.

We are looking for a Highly skilled Java Developer

Required Skills :

• Strong core Java skills and development experience.
• Proficiency in API design and development for RESTful and GraphQL services.
• Strong knowledge of Java frameworks, particularly Spring.
• Experience with Java 8 features.
• Familiarity with Timeseries, SQL, and NoSQL databases.
• Basic understanding of AWS.
• Experience with agile development methodologies.
• Proficiency in Git for version control.
• Understanding of Java application development and data management.
• Familiarity with CI/CD pipelines, Docker, and Kubernetes.

*Immediate Joiners preffered

Regards,

Ramya

Android Developer -

Job Description

About The Role- CapitalNow is seeking an Android Developer with notable experience in Java and Kotlin development. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow. You will be responsible for delivering best in a class mobile experience, engineering-complex, secure & high-quality native Android mobile apps for our product.

Responsibilities

● Collaborate efficiently across cross-functional teams such as product managers, UX-/UI-designers, and other software engineers ● Design, build and maintain high-performance reusable, and reliable code ● Continually improve and innovate software development, deployment and testing to ensure high-quality, on-time releases. Conduct and participate in code-reviews ● Provide UAT support & needed assistance for release management activities ● Serve as a leader for team members to learn from regarding mobile technologies, development, and delivery processes

Essential Qualifications

● At least 5 years of experience in Android Kotlin/Java development ● Excellent understanding of Objective Oriented design patterns, Android fundamentals, and Android SDK (versions 5.0 and up) ○ Experience with offline persistence, threading, memory management, and performance tuning ○ Data structure optimizations, security, IPC, App Modularization ○ 3+yrs of Experience in integrating third-party SDKs like Facebook, Gmail/Google, and Payment gateways like CCAvenue, PayU, Razorpay, etc ○ Including Android Architecture Components, Navigation Framework, Android Jetpack, Android NDK, View components, JSON, and more ● Familiarity with RESTful APIs to connect Android applications to back-end services ● Published at least two original Android apps ● Knowledge of Google Playstore Policies and experience in handling all types of permissions in Playstore ● Strong analytical, communication, and interpersonal skills Desired Qualifications ● Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage ● Familiarity with Unit Testing ● Hands-on experience as a Senior Android developer is a plus ● Having experience in writing complex queries using MySQL is an added advantage ● Immediate joiner is most preferable

• Exp 10+ yrs in UI developement
• Exp in Architectular design
• Experience in Develop and enforce best practices for design, development, code quality and testing.
• Experience in leading technology practice team members in the creation of knowledge repository and its distribution/utilization, ensuring the quality and completeness of the information gathered.
• Experience in providing solutions for wide variety of problems faced in Practice from a technology perspective such as:
• Customer requirements
• Developer’s problems
• Process Automation
• Team skill enhancement
• Identification and implementation of reusable components/frameworks
• Co-ordinate between the solution seeker and the provider
• Experience in creating a tech team.