
Location: Chennai
Summary of the Position:
Job Purpose:
Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.
Join us and be a part of this journey as we write Customer Success stories with these products.
Location: (Chennai/Hyderabad/Bangalore)
WHAT YOU DO:
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.
- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
ABOUT YOU:
- Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
- 2-4 years of relevant experience in Data Science or Data Engineering
- 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
- Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
- Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)
- Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.
- Expertise with data modelling, data warehousing and ETL/ELT development
- Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive
- Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary
- Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, models
- Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders
How You Do It:
How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.
How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.
How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.
How You Show Up:
Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.
About Us
Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Similar jobs
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are looking for a skilled and experienced Senior Frontend Developer specializing in Vue.js to join our team. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a critical role in driving the success of our projects by creating dynamic, intuitive, and responsive web applications.
Responsibilities:
Develop, maintain, and enhance web applications using Vue.js to create seamless, user-friendly experiences.
Collaborate with cross-functional teams, including UX/UI designers, product managers, and backend developers, to deliver high-quality products.
Write clean, maintainable, and scalable code while adhering to best practices in frontend development.
Perform code reviews, optimize application performance, and debug issues for a smooth user experience.
Stay updated on the latest Vue.js features and web development trends to bring innovative ideas to the team.
Requirements:
Minimum of 5 years of experience in frontend development with a strong focus on Vue.js.
Minimum of 1 year of experience in development with TypeScript
Expertise in JavaScript, HTML5, CSS3, and responsive web design.
Proficient in Vue.js and Vuex, with experience in RESTful APIs and component-based development.
Familiarity with modern development tools and workflows (e.g., Git, Webpack, npm).
Excellent verbal and written communication skills to work effectively with team members and stakeholders.
Nice-to-Have:
Experience with accessibility.
Experience in regulated IT environments, preferably banks or insurance companies (financial institutions).
Knowledge of agile methodologies and working in cross-functional, collaborative teams.
Skills & Requirements
Vue.js, Vuex, TypeScript, JavaScript, HTML5, CSS3, Responsive Web Design, RESTful APIs, Component-Based Development, Git, Webpack, npm, Code Reviews, Performance Optimization, Debugging, UX/UI Collaboration, Agile Methodologies, Accessibility, Regulated IT Environments, Financial Institutions, Cross-Functional Teamwork, Communication Skills.
JOB DESCRIPTION
· Develop business plans for allocated accounts. Achieve revenue targets
· Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.
· Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.
· Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts
· Conduct quarterly and annual program reviews with client’s senior management teams.
· Share strategic inputs, industry best practices with clients and help driving the program performance
· Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.
· Giving creative direction to the team. And act as a creative output reviewer and approver.
· Team mentoring & reviews.
· Act as a facilitator of 3rd party auditors appointed by clients.
· Keeping total control on invoicing and collections.
CANDIDATE PROFILE AND QUALIFICATION:
· Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts
· Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.
· This role requires a solid background in loyalty program management and client relationship management.
· Team handling exposure and aptitude to handle challenging circumstances.
· MBA / PGDBM is required
What you can expect at Colorgenics?
A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive.
Qualified B.E/ MCA/ MBA with good communication skills, team player, ready to travel / relocate & available at short notice with total Oracle ERP experience of 15+ yrs.
Strong track record of Project management of complex, and/or multi-pillar projects, implementation methodologies, project management tools e.g., MS Project, project estimation, project team management, client management and communications, and project and proposal leadership
Minimum 7-8 years delivering Large Projects in implementation/Upgrade /Support of Oracle ERP.
Must have worked with MS Projects, AIM/OUM methodology.
Microsoft Project planning experience a must.
Budget, commercial and Customer experience
Strong stakeholder management, negotiation and communication skills
Excellent organisation, documentation and communication skills
Flexibility in location in India. Ready to Travel.
PMP, CSM, PRINCE2, Six Sigma Will be added advantage
ability to handle complexity and ambiguity, and provide structure to complex problems
collaboration, teaming, excellent presentation and communication (written, oral) skills
integrity, maturity and dependability
Responsibilities
Lead and manage several full lifecycle implementation/upgrade projects using leading practices, methods, frameworks, standards and maturity models (e.g., Oracle AIM/CDM, Agile, RUP).
Lead large scale planning, execution of large/complex multi-million dollar projects, or subsections of multi-year large/complex programs (e.g. Custom Application Development initiatives, ERP (Oracle).
Lead organizational planning, re-engineering and transformation initiatives including business transformation endeavors
Ability to perform critical analysis of large complex programs/projects including program performance measures, controls and analytics based analysis.
Qualitative and quantitative risk analysis including sensitivity, decision tree analysis to depict key interactions and utilizing simulation models to analyze the behavior/performance and the outcomes to project plan.
Stakeholder management at CX levels
Greeting from Maticz Technologies Pvt Ltd!!!
We are looking for a dynamic and organized professional to our HR team in Madurai Branch who are excel in everything he or she does and interested in learning and grow along with MATICZ Team and enhance their hands in the development of the Organization.
Kindly find below the Job Description and share your updated resume with the needed information
Knowledge or Experience in IT Recruitment:
Current Take-Home:
Expected Take-home:
Notice Period:
Current Location:
Availability for F2F:
Experience: 0 to 2 Years
Designation: HR Recruiter
Job Location: Madurai
Job Description:
• Should have experience in Technical Recruitment
• Must have experience in E2E Recruitment Life cycle
• Exposure in Job portals and Social Network is must
• Should be responsible MIS and On boarding
• Should have strong communication skill and Interpersonal Skill
And it's highly appreciated if you can refer any of your friends, whose profile is suitable for the same.

About the job
Our goal
We are reinventing the future of MLOps. Censius Observability platform enables businesses to gain greater visibility into how their AI makes decisions to understand it better. We enable explanations of predictions, continuous monitoring of drifts, and assessing fairness in the real world. (TLDR build the best ML monitoring tool)
The culture
We believe in constantly iterating and improving our team culture, just like our product. We have found a good balance between async and sync work default is still Notion docs over meetings, but at the same time, we recognize that as an early-stage startup brainstorming together over calls leads to results faster. If you enjoy taking ownership, moving quickly, and writing docs, you will fit right in.
The role:
Our engineering team is growing and we are looking to bring on board a senior software engineer who can help us transition to the next phase of the company. As we roll out our platform to customers, you will be pivotal in refining our system architecture, ensuring the various tech stacks play well with each other, and smoothening the DevOps process.
On the platform, we use Python (ML-related jobs), Golang (core infrastructure), and NodeJS (user-facing). The platform is 100% cloud-native and we use Envoy as a proxy (eventually will lead to service-mesh architecture).
By joining our team, you will get the exposure to working across a swath of modern technologies while building an enterprise-grade ML platform in the most promising area.
Responsibilities
- Be the bridge between engineering and product teams. Understand long-term product roadmap and architect a system design that will scale with our plans.
- Take ownership of converting product insights into detailed engineering requirements. Break these down into smaller tasks and work with the team to plan and execute sprints.
- Author high-quality, highly-performance, and unit-tested code running on a distributed environment using containers.
- Continually evaluate and improve DevOps processes for a cloud-native codebase.
- Review PRs, mentor others and proactively take initiatives to improve our team's shipping velocity.
- Leverage your industry experience to champion engineering best practices within the organization.
Qualifications
Work Experience
- 3+ years of industry experience (2+ years in a senior engineering role) preferably with some exposure in leading remote development teams in the past.
- Proven track record building large-scale, high-throughput, low-latency production systems with at least 3+ years working with customers, architecting solutions, and delivering end-to-end products.
- Fluency in writing production-grade Go or Python in a microservice architecture with containers/VMs for over 3+ years.
- 3+ years of DevOps experience (Kubernetes, Docker, Helm and public cloud APIs)
- Worked with relational (SQL) as well as non-relational databases (Mongo or Couch) in a production environment.
- (Bonus: worked with big data in data lakes/warehouses).
- (Bonus: built an end-to-end ML pipeline)
Skills
- Strong documentation skills. As a remote team, we heavily rely on elaborate documentation for everything we are working on.
- Ability to motivate, mentor, and lead others (we have a flat team structure, but the team would rely upon you to make important decisions)
- Strong independent contributor as well as a team player.
- Working knowledge of ML and familiarity with concepts of MLOps
Benefits
- Competitive Salary
- Work Remotely
- Health insurance
- Unlimited Time Off
- Support for continual learning (free books and online courses)
- Reimbursement for streaming services (think Netflix)
- Reimbursement for gym or physical activity of your choice
- Flex hours
- Leveling Up Opportunities
You will excel in this role if
- You have a product mindset. You understand, care about, and can relate to our customers.
- You take ownership, collaborate, and follow through to the very end.
- You love solving difficult problems, stand your ground, and get what you want from engineers.
- Resonate with our core values of innovation, curiosity, accountability, trust, fun, and social good.
Responsibilities:
- Take a lead in product and design ideation, planning and prioritisation. Also be responsible for the creative direction the product should take.
- Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data.
- Work closely with the Product and the engineering team deliver delightful customer experiences and ship new features
- Take part in creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed.
- Illustrate design ideas using storyboards, process flows and sitemaps.
- Running user testing of applications, software, websites. Troubleshoot UX DESIGNER problems.
- Communicating scenarios, end to end experiences, interaction models and screen designs to other stakeholders
- Develop UI mock-ups and prototypes
- Effectively mentor and inspire a team of designers. Help the team in raising the bar, resolving blockers, prioritising and breaking down complex projects into simpler tasks.
Job Description
Role- Technical Writer – SaaS Product
About Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Halo is our eCommerce focused Business Intelligence and Analytics platform. Halo helps eCommerce businesses save time and money by automating the replication, transformation, preparation, and quality control of data for reporting and analysis. Halo transforms silos of eCommerce data into actionable data sets and useful reports that help you grow your business. Visit https://sarasanalytics.com/" target="_blank">https://sarasanalytics.com/
Responsibilities:
· Responsible for developing technical documentation detailing product features
· Responsible for creating product manuals, detailed how-to guides and FAQs
· Responsible for developing and maintaining technical documentation for both external usage and internal guidance across various teams.
· Responsible for setting up new processes and improve existing technical documentation process
· Responsible for converting product support questions into how to guides
· You would be working closely with product managers, product support and engineering teams to gather insights to document
Eligibility:
- 2-6 years of experience as a Technical Writer and in product documentation.
- Familiarity with third-party API integration analysis.
- Excellent logical, analytical and communication skills to interact with the Development team.
Requirements
· 2-6 years of experience as a Technical writer in SAAS products
· Engineering background in IT or Computer Science
· Excellent written and oral communication skills
· Familiarity with APIs, databases, and SQL
· Hands on experience with documentation and automation tools
· Hands on experience with version control tools
· Ability to grasp complex technical concept and make them easily understandable through documentation while paying attention to detail
· Prior work experience in E-Commerce domain is a plus

