Location: Chennai
Summary of the Position:
Job Purpose:
Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.
Join us and be a part of this journey as we write Customer Success stories with these products.
Location: (Chennai/Hyderabad/Bangalore)
WHAT YOU DO:
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.
- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
ABOUT YOU:
- Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
- 2-4 years of relevant experience in Data Science or Data Engineering
- 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
- Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
- Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)
- Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.
- Expertise with data modelling, data warehousing and ETL/ELT development
- Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive
- Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary
- Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, models
- Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders
How You Do It:
How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.
How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.
How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.
How You Show Up:
Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.
About Us
Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Genesys
About
Company social profiles
Similar jobs
Role: Sr. Copy Writer
Exp: 3+ Years
Salary: up to 50K
Key responsibility areas of a Sr. Copywriter:
1. Develop content ideas and strategies for assigned brands
2. Ensure the smooth execution of content strategies
3. Create high-quality and engaging copies for digital platforms
4. Ensure the content aligns with the brand voice and messaging strategy
5. Develop and implement effective copywriting strategies to meet client objectives and campaign goals
6. Coordinate internally and externally for project completion
7. Conduct research and gather information for existing and new projects
8. Develop content guidelines for all assigned brands
9. Set processes for smooth workflow and adherence to existing structures
10.Responsibly and effectively handle client questions for allocated brands
React.js
Python
NextJs (Next.js)
NodeJS (Node.js)Experience: 2-3 years of experience in Python, NodeJS, MySQL, ReactJS, NextJS technologies.
About: Fletch is a U.S. based technology firm building an open insurance ecosystem
connecting consumer apps to insurance providers. The team has previously built global
payment infrastructure at scale (processing $billions in transactions) and founded enterprise
technology companies with solutions in commercial use by over 100 corporates.
Fletch has seen rapid traction (existing partnerships with leading U.S. insurance providers)
and is backed by top global fintech VCs and angels. The team is now looking to scale
further hiring & expansion.
Location: Remote
Responsibilities:
-Developing complex web application features using Python, NodeJS, ReactJS, JS, MySQL, TypeScript, NextJS.
-Writing reusable, testable, and efficient code
-Implementation of low-latency, high-availability, and performant applications
-Integration of user-facing elements developed by front-end developers with server side logic
-Translating designs and wireframes into high quality code
-Optimising components for maximum performance across a vast array of web-capable devices and browsers.
Skills:
-Very strong in programming, DataStructures, Algos and complex tech concepts
-Strong in developing no-code platforms and configurable applications.
-Strong experience in developing apps using React hooks, state, DOM manipulation etc.,
-Strong experience in developing BE code using Python, Node, MySQL.
-Strong expertise working with RESTful APIs
-Strong experience in NextJS
Responsibilities
· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.
· Performing routine assignments in the entry level to a professional job progression.
· Providing prompt recovery and problem escalation using multiple system management and problem management tools.
· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.
· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.
· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.
· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.
· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.
AngularJS (1.x)
Angular (2+)React.jsNodeJS (Node.js)
MongoDBYou should have
- Degree in Computer Science or relevant field
- Strong knowledge and understanding of JavaScript and TypeScript
- Knowledge of multiple frontend languages and frameworks including HTML, CSS, SCSS, JavaScript and React.
- Knowledge of backend languages and frameworks primarily Node.js
- Familiarity with SQL databases (e.g. PostgreSQL)
- Knowledge of Docker, and Kubernetes would be a plus.
- Leadership skills for guiding and mentoring teammates.
- Understanding of CI/CD Concepts
- Awareness of key concepts in DevOps and Agile principles
Perks
- Flexible working hours - employee tracking is never a thing
- A fun and close-knit agile team.
- Open office layout that promotes collaboration, conversation, and camaraderie – the result-oriented team.
- Recreational activities to keep you away from the screen and live, laugh, and enjoy with the team.
React Native- 3 years of experience in mobile development on React Native
- Experience in design, development, and deployment of mobile apps
- Experience with embedded relational databases (SQLite)
- Knowledge of Restful Web-Services, JSON, HTTP, Networking protocols
- Experience with any Apk and iOS builder with strong skills in JavaScript, React native.
- Experience on JavaScript,HTML,CSS, NPM, Android, iOS,
- Hybrid, Ionic, Angular 2+, Typescript, Webpack, GruntJS, GulpJS.
- 3+ years of relevant experience in react native, javascript, HTML,CSS
- This project requires experience with:
- Well versed in kotlin/swift/react-native/js and react environment.3+ years experienced
- Good knowledge of SDLC.
- Good knowledge of any database SQL/mongo etc.
- Should have a problem-solving attitude.
- Eager to learn new things.
- Should have intellectual skills.
- Working across Cross platforms (Android and IoS)
- Flutter Experience will be added advantage
- Experience in understanding large and complex code bases
- The developer will work with our offices in Bangalore (Currently Remote).
React.js
Redux/Flux
HTML/CSS
NodeJS (Node.js)
JavascriptMongoDBHTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon