Location: Chennai
Summary of the Position:
Job Purpose:
Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.
Join us and be a part of this journey as we write Customer Success stories with these products.
Location: (Chennai/Hyderabad/Bangalore)
WHAT YOU DO:
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.
- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
ABOUT YOU:
- Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
- 2-4 years of relevant experience in Data Science or Data Engineering
- 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
- Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
- Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)
- Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.
- Expertise with data modelling, data warehousing and ETL/ELT development
- Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive
- Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary
- Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, models
- Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders
How You Do It:
How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.
How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.
How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.
How You Show Up:
Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.
About Us
Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Genesys
About
Company social profiles
Similar jobs
C#
JavaResponsibilities:
● Technical Leadership:
○ Architect and design complex software systems
○ Lead the development team in implementing software solutions
○ Ensure adherence to coding standards and best practices
○ Conduct code reviews and provide constructive feedback
○ Troubleshoot and resolve technical issues
● Project Management:
○ Collaborate with project managers to define project scope and requirements
○ Estimate project timelines and resource needs
○ Track project progress and ensure timely delivery
○ Manage risks and identify mitigation strategies
● Team Development:
○ Mentor and coach junior developers
○ Foster a collaborative and supportive team environment
○ Conduct performance evaluations and provide feedback
○ Identify training and development opportunities for team members
● Innovation:
○ Stay abreast of emerging technologies and industry trends
○ Evaluate and recommend new technologies for adoption
○ Encourage experimentation and innovation within the team
Qualifications
● Experience:
○ 12+ years of experience in software development
○ 4+ years of experience in a leadership role
○ Proven track record of delivering successful software projects
● Skills:
○ Strong proficiency in C# programming languages
○ Good knowledge on Java for reporting
○ Strong on SQL - Microsoft azure
○ Expertise in software development methodologies (e.g., Agile, Scrum)
○ Excellent problem-solving and analytical skills
○ Strong communication and interpersonal skills
○ Ability to work independently and as part of a team
HUMAN HEROES MANAGEMENT SERVICES PVT.LTD.
JOB DESCRIPTION
Job Title: Admission Counsellor
Min Experience: 2-3 years
Gender: Female only
Qualification: Graduation and above
Key Responsibilities:
1. Counsel students and parents on academic programs, career options, and admission processes.
2. Provide guidance on college selection in NEET UG, application procedures, and eligibility criteria.
3. Conduct information sessions, workshops, and one-on-one counselling.
4. Build relationships with schools, colleges, and other stakeholders.
5. Manage leads, follow up with inquiries, and convert them into admissions.
6. Stay updated on admission trends, policies, and procedures.
Required Skills:
1. Excellent communication and interpersonal skills.
2. Strong counselling and advisory skills.
3. Ability to work in a fast-paced environment.
4. Good organizational and time management skills.
5. Ability to build relationships and networks.
Preferred Qualifications:
1. Experience in counselling (NEET UG), education, or sales
2. Knowledge of admission processes and academic programs.
Summary of Role
Innovate to solve the world's most important challenges. We are looking for Advanced User Exp Designer with strong capabilities to design and own the product experience. The designer would be responsible for end to end interaction and visual design.
Responsibilities
- Own the design execution while working closely with key stakeholders in design, engineering and business stakeholders to solve user needs and business goals
- Demonstrate mastery of the end-end UX process, including user research for discovery and product definition, and multiple methods of formal and informal user evaluations
- Demonstrate a strong understanding of Agile / Lean UX methodologies
- Prioritize backlog effectively; communicate clear timelines and status updates at all levels
- Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
- Conduct research and evaluation of designs, as well as emerging technology, industry, and market trends
Must Have Background for this Role:
- Bachelor's degree preferably from tier 1/ tier 2 design school.
- Outstanding user experience design portfolio
- Bachelors degree in human factors, psychology, user experience design or related degree
- Some experience in user experience design, interaction design or human factors
- Proficient user experience design skills, e.g., customer journey map, experience diagramming, task analysis, workflow design, etc.
- Experience with observational research and usability testing
- Graduate degree in user experience design, human factors, interaction design or related discipline.
- Fluent with design sketching and prototyping tools, e.g., Axure, Balsamiq, Visio, etc.
- Experience with design trends, benchmarking, forecasting and concept creation
- Experience with project planning, scoping and execution in a phase-gate and/or agile environment
Required Skills for this Role:
- Has 5+ years of experience (e.g. interaction, graphic, visual, product, industrial), User Experience, HCI, or a related field
- Must have strong background in interaction/UX design and continue to be hands-on as an interaction designer
- Conducts user research to understand user needs, mental models and working contexts
- Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
- Has real-world experience in managing projects & stakeholders
- Skilled in standard design & wireframing tools (Adobe CC, Sketch) and visual communication
Customer Support Executive
Homes247.in is seeking active and cheerful Female Customer Support Executives for our Bangalore Branch. The candidates must have excellent communication skills and persuasive skills.
Be a part of India's Favourite Real Estate Portal and scale up your career with the best.
Qualifications (FEMALE CANDIDATES ONLY)
PUC/ Any Degree
1-3 years experience
Leadership
Pleasant Personality & Voice
Enthusiasm
Communication and Negotiation Skills
Punctual and Dedicated
Job Description
Contact potential or existing customers to inform them about multiple projects and service
Good knowledge about the locations in Bangalore is preferred
Direct prospects to the field sales team when needed
Ability to form and lead CSE Teams
Handle grievances and follow up customer requirements
Keep records of calls and sales and note useful information
Explain about the project or the brand to the customers.
PAY-SCALE - BEST IN INDUSTRY
Come and Be a Part of India's Favourite Property Portal and scale up your career with the best!
Ruby on Rails (ROR)
RubyThis is for one of our client. Exposure to work with top Global clients like Morgan Stanley, Goldman Sachs, etc
CTC is not a constraint for the right candidate.
Job Description
Responsibilities:
Deliver new functionality for the internal production platform and enhancements.
Monitor and optimize application performance.
Closely collaborate with Product Management, Quality Assurance, Data Operation and IT Support on all stages of software development life cycle.
Desired experience and qualifications:
3 to 5 years of software development experience.
Ruby software development.
Web Services/Application Development.
Relational Databases, especially Oracle OR any NoSQL databases.
Ruby database libraries such as Sequel, Active Record.
Exposure to Javascript development frameworks, especially EXT JS.
Source code control systems, especially Git.
Database tools such as SQL Developer.
Cloud (mainly Azure) exposure is an added advantage.
Bachelor degree in Computer Science, Mathematics, Engineering, related field, or equivalent experience.
Good Communication skills required for working as part of a geographically distributed software development team.
AngularJS (1.x)
Angular (2+)Java
Python
JavascriptIs software engineering your passion? Are you always hungry for challenges? Do you like to take risks? Do you always crave to learn more and more? Do you like to help others solve their problems? Do you like to solve complex problems by simple methods?
We have:
- Culture to promote learning and growth by relentless focus on innovation.
- A team of aces to work with
- Streamlined engineering processes woven around Agile methodology with the help of tools
- Design led engineering focus
- Opportunity to work on B2B and B2C products in various domains like healthcare & education
- Opportunity to work on cutting edge technologies
You have:
- Proficiency in Angular 4+, Typescript, JavaScript, JQuery, HTML/CSS
- Thorough understanding of OOJS & commonly used design principles and design patterns
- Working knowledge of State management using NgRxState management & custom npm packages
- Hands on ES6 features to reduce code and keep code clean
- Working knowledge of RxJS
- Working experience in writing automated unit tests using Jasmine, Mocha or any other similar framework.
- Experience of integrating RESTful Web APIs in Web Application.
- Written efficient and production ready code
- Working experience building high performance and scalable applications
- Ability to troubleshoot and debug application for functional and common problems
- At least 6 years of experience in software development
- Knowledge of databases - NoSQL or RDBMS.
- Experience working with version control like Git / Bitbucket
- Experience working in Agile Scrum Methodology
- Excellent written and verbal communication skills
You might also have:
- Experience working on Web APIs
- Working knowledge of modern programming/scripting languages and runtime environments including node.js, Python/Ruby/Java, and experience in mid-tier web services development.
- Experience building proof of concepts, architecting new systems, and improving existing systems to solve business problems and support scaling
- Exposure to various tools that help in maintaining code quality like SonarQube
- Exposure with Atlassian JIRA application lifecycle management tool
- Exposure to Cloud Platforms like Azure or AWS or GCP
Adobe Illustrator
Adobe XDJob Location : Kolkatta
Job Description :-
- Develop design solutions for various platforms
- Establish consistent brand and creative designs.
- Communicate ideas with project managers using mock-up and look books Collect feedback from project managers and adjust the approach to cater to criteria
- Build sitemaps, wireframes and prototypes to outline structure.
Requirements :-
- Bachelor's degree/PG in user experience,design or related field
- 4 to 6 years of experience with UI design Strong communication, design and creative thinking skills
Experience with Figma/Adobe XD, Photoshop, Illustrator etc
Knowledge of CSS is a plus
Regards
Team Merito
Spring BootJavaWe are scaling rapidly in user engagement (reached 150K+ daily transactions within 3 months of beta launch), and if you're looking to deal with scale, this is for you.
About Trago.in: We are a neo-trading platform where one can trade their opinions on real-time events across politics, Sports. We are building in a super-interesting category with a focus on things happening around you and giving the audience a platform to earn from opinions and knowledge.
We are a seed-funded company with marquee investors from across the globe and an amazing set of co-founders from the premier institutes of India.
To know more about us, please visit: www.trago.in
Responsibilities:
* Build the APIs and internal mechanisms of the Trago backend across all our services.
* Architect and guide building end-to-end systems optimized for speed and scale.
* Build and lead engineering teams to achieve product roadmap milestones.
* Oversee the research and development of new products and technologies.
* Be available for troubleshooting in case of backend emergencies.
Requirements:
* Bachelors in Computer Science or any Engineering domain with experience in Software Programming.
* 2-5 years of experience building large-scale software applications.
* Highly proficient with Java and knowledge of the many intricacies of Spring Boot.
* Proficient with MongoDB and Redis.
* Knowledge of Aerospike, and other databases would be a bonus. Good understanding of distributed systems (servers, databases, etc.).
* Positive and solution-oriented mindset and comfort working in a highly agile, intensely iterative software development environment.
What's in for you?
* Work directly with founders
* Freedom to experiment and get creative.
* Be Yourself, every day.
* Build for scale - We are building Trago with a mindset to scale to 100 mn+ customers in 3 years. We are presently doing 150K transactions a day, which we will scale by 100x in one year.
Javascript
React.js
NodeJS (Node.js)- We are looking for candidates who have good programming skills. Strong on data structures, algorithms, understand time space complexity, able to come up with multiple solutions and then arrive at most optimized one keeping in mind customer requirements. Should also be well aware of OO concepts. If he / she has a strong background on these areas ( in any programming language), half the job is done. – 50% weightage
- Next the candidate should have worked on JS with good hands on experience in a few projects mainly in backend development like making api calls, handling exception, models, data transformations, controllers etc. – 20-30% weightage
- The last would be having some experience in any one of react.js/ node.js or even angular.js since some of these are being used in the current project. – 20-30% weightage
- Prefer candidates with Angular (ver 8+), react (ver 16+), Node (Ver 14+) and extremely good in JavaScript, HTML & CSS
- Experience : 4-6 years relevant
We work in a project based environment, so each project (research assignment) would not last for more than 3-4 weeks. Research assignments would primarily focus on B2B respondents/ prospects and the candidate will be required to call-up these respondents/prospects and convince them to participate in our research surveys further take them through the questionnaire and capture responses over the phone.
- Primarily will be involved in generating Leads over the phone with national and international respondents.
- Perform secondary research, and generate leads using various tools, directories and websites.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon