Location: Chennai
Summary of the Position:
Job Purpose:
Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.
Join us and be a part of this journey as we write Customer Success stories with these products.
Location: (Chennai/Hyderabad/Bangalore)
WHAT YOU DO:
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.
- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
ABOUT YOU:
- Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
- 2-4 years of relevant experience in Data Science or Data Engineering
- 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
- Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
- Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)
- Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.
- Expertise with data modelling, data warehousing and ETL/ELT development
- Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive
- Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary
- Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, models
- Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders
How You Do It:
How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.
How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.
How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.
How You Show Up:
Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.
About Us
Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Subodh Popalwar
Software Engineer, Memorres
About Genesys
Similar jobs
Data Science
Machine Learning (ML)Job Description
Data scientist with strong background in data mining, machine learning, recommendation systems, and statistics. Should possess signature strengths of a qualified mathematician with ability to apply concepts of Mathematics, Applied Statistics, with specialization in one or more of NLP, Computer Vision, Speech, Data mining to develop models that provide effective solution.. A strong data engineering background with hands-on coding capabilities is needed to own and deliver outcomes.
A Master’s or PhD Degree in a highly quantitative field (Computer Science, Machine Learning, Operational Research, Statistics, Mathematics, etc.) or equivalent experience, 7+ years of industry experience in predictive modelling, data science and analysis, with prior experience in a ML or data scientist role and a track record of building ML or DL models.
Responsibilities and skills:
● Work with our customers to deliver a ML / DL project from beginning to end, including understanding the business need, aggregating data, exploring data, building & validating predictive models, and deploying completed models to deliver business impact to the organization.
● Selecting features, building and optimizing classifiers using ML techniques ● Data mining using state-of-the-art methods, create text mining pipelines to clean & process large unstructured datasets to reveal high quality information and hidden insights using machine learning techniques
● Should be able to appreciate and work on Computer Vision problems – for example extract rich information from images to categorize and process visual data— Develop machine learning algorithms for object and image classification, Experience in using DBScan, PCA, Random Forests and Multinomial Logistic Regression to select the best features to classify objects.
OR
● Deep understanding of NLP such as fundamentals of information retrieval, deep learning approaches, transformers, attention models, text summarisation, attribute extraction, etc. Preferable experience in one or more of the following areas: recommender systems, moderation of user generated content, sentiment analysis, etc.
OR
● Speech recognition, speech to text and vice versa, understanding NLP and IR, text summarisation, statistical and deep learning approaches to text processing. Experience of having worked in these areas.
Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc. Needs to appreciate deep learning frameworks like MXNet, Caffe 2, Keras, Tensorflow
● Experience in working with GPUs to develop models, handling terabyte size datasets ● Experience with common data science toolkits, such as R, Weka, NumPy, MatLab, mlr, mllib, Scikit-learn, caret etc - excellence in at least one of these is highly desirable ● Should be able to work hands-on in Python, R etc. Should closely collaborate & work with engineering teams to iteratively analyse data using Scala, Spark, Hadoop, Kafka, Storm etc.,
● Experience with NoSQL databases and familiarity with data visualization tools will be of great advantage
PythonData ScienceMachine Learning (ML)Experience: 1- 5 Years
Job Location: WFH
No. of Position: Multiple
Qualifications: Ph.D. Must have
Work Timings: 1:30 PM IST to 10:30 PM IST
Functional Area: Data Science
NextGen Invent is currently searching for Data Scientist. This role will directly report to the VP, Data Science in Data Science Practice. The person will work on data science use-cases for the enterprise and must have deep expertise in supervised and unsupervised machine learning, modeling and algorithms with a strong focus on delivering use-cases and solutions at speed and scale to solve business problems.
Job Responsibilities:
- Leverage AI/ML modeling and algorithms to deliver on use cases
- Build modeling solutions at speed and scale to solve business problems
- Develop data science solutions that can be tested and deployed in Agile delivery model
- Implement and scale-up high-availability models and algorithms for various business and corporate functions
- Investigate and create experimental prototypes that work on specific domains and verticals
- Analyze large, complex data sets to reveal underlying patterns, and trends
- Support and enhance existing models to ensure better performance
- Set up and conduct large-scale experiments to test hypotheses and delivery of models
Skills, Knowledge, Experience:
- Must have Ph.D. in an analytical or technical field (e.g. applied mathematics, computer science)
- Strong knowledge of statistical and machine learning methods
- Hands on experience on building models at speed and scale
- Ability to work in a collaborative, transparent style with cross-functional stakeholders across the organization to lead and deliver results
- Strong skills in oral and written communication
- Ability to lead a high-functioning team and develop and train people
- Must have programming experience in SQL, Python and R
- Experience conceiving, implementing and continually improving machine learning projects
- Strong familiarity with higher level trends in artificial intelligence and open-source platforms
- Experience working with AWS, Azure, or similar cloud platform
- Familiarity with visualization techniques and software
- Healthcare experience is a plus
- Experience in Kafka, Chatbot and blockchain is a plus.
Data ScienceMachine Learning (ML)
Data AnalyticsDATA SCIENTIST-MACHINE LEARNING
GormalOne LLP. Mumbai IN
Job Description
GormalOne is a social impact Agri tech enterprise focused on farmer-centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by the use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energized and competent team that is working on advanced global technologies such as OCR, facial recognition, and AI-led disease prediction amongst others.
GormalOne is looking for a machine learning engineer to join. This collaborative yet dynamic, role is suited for candidates who enjoy the challenge of building, testing, and deploying end-to-end ML pipelines and incorporating ML Ops best practices across different technology stacks supporting a variety of use cases. We seek candidates who are curious not only about furthering their own knowledge of ML Ops best practices through hands-on experience but can simultaneously help uplift the knowledge of their colleagues.
Location: Bangalore
Roles & Responsibilities
- Individual contributor
- Developing and maintaining an end-to-end data science project
- Deploying scalable applications on different platform
- Ability to analyze and enhance the efficiency of existing products
What are we looking for?
- 3 to 5 Years of experience as a Data Scientist
- Skilled in Data Analysis, EDA, Model Building, and Analysis.
- Basic coding skills in Python
- Decent knowledge of Statistics
- Creating pipelines for ETL and ML models.
- Experience in the operationalization of ML models
- Good exposure to Deep Learning, ANN, DNN, CNN, RNN, and LSTM.
- Hands-on experience in Keras, PyTorch or Tensorflow
Basic Qualifications
- Tech/BE in Computer Science or Information Technology
- Certification in AI, ML, or Data Science is preferred.
- Master/Ph.D. in a relevant field is preferred.
Preferred Requirements
- Exp in tools and packages like Tensorflow, MLFlow, Airflow
- Exp in object detection techniques like YOLO
- Exposure to cloud technologies
- Operationalization of ML models
- Good understanding and exposure to MLOps
Kindly note: Salary shall be commensurate with qualifications and experience
Machine Learning (ML)Data Science- Develop, train, and optimize machine learning models using Python, ML algorithms, deep learning frameworks (e.g., TensorFlow, PyTorch), and other relevant technologies.
- Implement MLOps best practices, including model deployment, monitoring, and versioning.
- Utilize Vertex AI, MLFlow, KubeFlow, TFX, and other relevant MLOps tools and frameworks to streamline the machine learning lifecycle.
- Collaborate with cross-functional teams to design and implement CI/CD pipelines for continuous integration and deployment using tools such as GitHub Actions, TeamCity, and similar platforms.
- Conduct research and stay up-to-date with the latest advancements in machine learning, deep learning, and MLOps technologies.
- Provide guidance and support to data scientists and software engineers on best practices for machine learning development and deployment.
- Assist in developing tooling strategies by evaluating various options, vendors, and product roadmaps to enhance the efficiency and effectiveness of our AI and data science initiatives.
PythonData ScienceMachine Learning (ML)Principal Accountabilities :
1. Good in communication and converting business requirements to functional requirements
2. Develop data-driven insights and machine learning models to identify and extract facts from sales, supply chain and operational data
3. Sound Knowledge and experience in statistical and data mining techniques: Regression, Random Forest, Boosting Trees, Time Series Forecasting, etc.
5. Experience in SOTA Deep Learning techniques to solve NLP problems.
6. End-to-end data collection, model development and testing, and integration into production environments.
7. Build and prototype analysis pipelines iteratively to provide insights at scale.
8. Experience in querying different data sources
9. Partner with developers and business teams for the business-oriented decisions
10. Looking for someone who dares to move on even when the path is not clear and be creative to overcome challenges in the data.
Machine Learning (ML)Data ScienceAbout Us :
Docsumo is Document AI software that helps enterprises capture data and analyze customer documents. We convert documents such as invoices, ID cards, and bank statements into actionable data. We are work with clients such as PayU, Arbor and Hitachi and backed by Sequoia, Barclays, Techstars, and Better Capital.
As a Senior Machine Learning you will be working directly with the CTO to develop end to end API products for the US market in the information extraction domain.
Responsibilities :
- You will be designing and building systems that help Docsumo process visual data i.e. as PDF & images of documents.
- You'll work in our Machine Intelligence team, a close-knit group of scientists and engineers who incubate new capabilities from whiteboard sketches all the way to finished apps.
- You will get to learn the ins and outs of building core capabilities & API products that can scale globally.
- Should have hands-on experience applying advanced statistical learning techniques to different types of data.
- Should be able to design, build and work with RESTful Web Services in JSON and XML formats. (Flask preferred)
- Should follow Agile principles and processes including (but not limited to) standup meetings, sprints and retrospectives.
Skills / Requirements :
- Minimum 3+ years experience working in machine learning, text processing, data science, information retrieval, deep learning, natural language processing, text mining, regression, classification, etc.
- Must have a full-time degree in Computer Science or similar (Statistics/Mathematics)
- Working with OpenCV, TensorFlow and Keras
- Working with Python: Numpy, Scikit-learn, Matplotlib, Panda
- Familiarity with Version Control tools such as Git
- Theoretical and practical knowledge of SQL / NoSQL databases with hands-on experience in at least one database system.
- Must be self-motivated, flexible, collaborative, with an eagerness to learn
Python
MongoDB- Experience with relational SQL & NoSQL databases including MySQL & MongoDB.
- Familiar with the basic principles of distributed computing and data modeling.
- Experience with distributed data pipeline frameworks like Celery, Apache Airflow, etc.
- Experience with NLP and NER models is a bonus.
- Experience building reusable code and libraries for future use.
- Experience building REST APIs.
Preference for candidates working in tech product companies
Data ScienceMachine Learning (ML)Python
Deep LearningGlance – An InMobi Group Company:
Glance is an AI-first Screen Zero content discovery platform, and it’s scaled massively in the last few months to one of the largest platforms in India. Glance is a lock-screen first mobile content platform set up within InMobi. The average mobile phone user unlocks their phone >150 times a day. Glance aims to be there, providing visually rich, easy to consume content to entertain and inform mobile users - one unlock at a time. Glance is live on more than 80 millions of mobile phones in India already, and we are only getting started on this journey! We are now into phase 2 of the Glance story - we are going global!
Roposo is part of the Glance family. It is a short video entertainment platform. All the videos created here are user generated (via upload or Roposo creation tools in camera) and there are many communities creating these videos on various themes we call channels. Around 4 million videos are created every month on Roposo and power Roposo channels, some of the channels are - HaHa TV (for comedy videos), News, Beats (for singing/ dance performances) along with a For You (personalized for a user) and Your Feed (for videos of people a user follows).
What’s the Glance family like?
Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. Glanciers are passionate and driven, creative and fun-loving, take ownership and are results-focused. We invite you to free yourself, dream big and chase your passion.
What can we promise?
We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission critical for Glance and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At Glance, you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work.
What you will be doing?
Glance is looking for a Data Scientist who will design and develop processes and systems to analyze high volume, diverse "big data" sources using advanced mathematical, statistical, querying, and reporting methods. Will use machine learning techniques and statistical analysis to predict outcomes and behaviors. Interacts with business partners to identify questions for data analysis and experiments. Identifies meaningful insights from large data and metadata sources; interprets and communicates insights and or prepares output from analysis and experiments to business partners.
You will be working with Product leadership, taking high-level objectives and developing solutions that fulfil these requirements. Stakeholder management across Eng, Product and Business teams will be required.
Basic Qualifications:
- Five+ years experience working in a Data Science role
- Extensive experience developing and deploying ML models in real world environments
- Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
- Exceptional familiarity with Python, Java, Spark or other open-source software with data science libraries
- Experience in advanced math and statistics
- Excellent familiarity with command line linux environment
- Able to understand various data structures and common methods in data transformation
- Experience deploying machine learning models and measuring their impact
- Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
Preferred Qualifications
- Experience developing recommendation systems
- Experience developing and deploying deep learning models
- Bachelor’s or Master's Degree or PhD that included coursework in statistics, machine learning or data analysis
- Five+ years experience working with Hadoop, a NoSQL Database or other big data infrastructure
- Experience with being actively engaged in data science or other research-oriented position
- You would be comfortable collaborating with cross-functional teams.
- Active personal GitHub account.
Data ScienceMachine Learning (ML)PythonResponsibilities for Data Scientist/ NLP Engineer
Work with customers to identify opportunities for leveraging their data to drive business
solutions.
• Develop custom data models and algorithms to apply to data sets.
• Basic data cleaning and annotation for any incoming raw data.
• Use predictive modeling to increase and optimize customer experiences, revenue
generation, ad targeting and other business outcomes.
• Develop company A/B testing framework and test model quality.
• Deployment of ML model in production.
Qualifications for Junior Data Scientist/ NLP Engineer
• BS, MS in Computer Science, Engineering, or related discipline.
• 3+ Years of experience in Data Science/Machine Learning.
• Experience with programming language Python.
• Familiar with at least one database query language, such as SQL
• Knowledge of Text Classification & Clustering, Question Answering & Query Understanding,
Search Indexing & Fuzzy Matching.
• Excellent written and verbal communication skills for coordinating acrossteams.
• Willing to learn and master new technologies and techniques.
• Knowledge and experience in statistical and data mining techniques:
GLM/Regression, Random Forest, Boosting, Trees, text mining, NLP, etc.
• Experience with chatbots would be bonus but not required
Machine Learning (ML)Deep LearningPython
Follow CutshortSubodh Popalwar
Software Engineer, Memorres