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PS Data Science
PS Data Science
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PS Data Science

Praveen Immanuel's profile picture
Posted by Praveen Immanuel
2 - 5 yrs
₹1L - ₹12L / yr
Chennai, Hyderabad
Skills
Natural Language Processing (NLP)
Computer Vision
recommendation algorithm

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

  • Interface with business customers, gathering and understanding requirements
  • Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
  • Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
  • Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
  • Build, improve, and provide ongoing optimization of high quality models
  • Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.
  • Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
  • Communicate within the global community respecting cultural, language and time zone variations
  • Demonstrate flexibility to adjust working hours to match customer and team interactions

 

 

ABOUT YOU:

  • Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
  • 2-4 years of relevant experience in Data Science or Data Engineering
  • 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
  • Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
  • Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)
  • Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.
  • Expertise with data modelling, data warehousing and ETL/ELT development
  • Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive
  • Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary
  • Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks
  • Curiosity, passion, and drive for data queries, analysis, quality, models
  • Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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About Genesys

Founded :
1990
Type :
Product
Size :
5000+
Stage :
Profitable

About

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
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Title: UX Engineer II | Department: Product Development


Vision for Product Development

The Product Development Team is dedicated to shaping the future by turning ideas into products that will significantly impact customer lives and propel the organization forward. With a vision to launch a variety of products poised to become major revenue drivers, we are committed to crafting solutions that not only meet but exceed expectations. Every product we undertake is a step towards redefining what's possible, ensuring our journey is one of progress, impact, and success.


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User Research and Analysis: Conduct user research to understand user behaviors, needs, and pain points. Analyze research findings to inform UX/UI design decisions and identify opportunities for improvement.

UX/UI Design: Lead the design of intuitive, visually appealing user interfaces and experiences for web and mobile applications. Create wireframes, prototypes, and design mockups to communicate design concepts and solutions.

Interaction Design: Define user interactions, flows, and navigation patterns to optimize user engagement and task completion. Collaborate with product managers and engineers to translate design concepts into functional, interactive experiences.

Usability Testing: Plan and conduct usability testing sessions to gather feedback on design prototypes and iterate on design solutions based on user feedback. Advocate for user-centered design principles and best practices within the team.

Design Systems and Guidelines: Establish and maintain design systems, patterns, and guidelines to ensure consistency and coherence across products and platforms. Evangelize design standards and best practices to ensure a unified user experience.

Cross-Functional Collaboration: Collaborate with product managers, software engineers, and other stakeholders to align UX/UI design initiatives with product goals and technical requirements. Foster a collaborative, cross-functional team environment focused on delivering exceptional user experiences.

Mentorship and Leadership: Mentor junior UX/UI designers and contribute to their professional growth and development. Provide leadership and guidance on UX/UI design projects, setting high standards for quality and innovation.

Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in UX/UI design. Identify opportunities for process improvement and innovation to enhance the overall effectiveness and efficiency of the UX/UI design process.

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Proficiency in UX/UI design tools such as Sketch, Adobe XD, or Figma.

Strong understanding of user-centered design principles and methodologies.

Experience conducting user research, usability testing, and data analysis.

Excellent visual design skills with a keen eye for typography, layout, and color.

Solid understanding of interaction design principles and best practices.

Strong communication and collaboration skills with the ability to present and justify design decisions to stakeholders.

Experience working in an agile development environment and collaborating closely with product managers and software engineers.

Bachelor's degree in Human-Computer Interaction, Design, or related field. Master's degree preferred.


Certifications:

UX/UI Design Certifications: Certifications from reputable organizations that validate proficiency in UX/UI design principles, methodologies, and tools. Examples include: Nielsen Norman Group UX Certification

Interaction Design Foundation (IDF) UX Design Certification

Certified User Experience Professional (CUXP) by the User Experience Professionals Association (UXPA)

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User Research Academy Certification

Certified Usability Analyst (CUA) by Human Factors International

Accessibility Certification: Certifications demonstrating expertise in designing accessible user interfaces and experiences. Examples include:

International Association of Accessibility Professionals (IAAP) Certification

Web Accessibility Specialist (WAS) Certification by the International Association of Accessibility Professionals

Agile or Scrum Certification: While not specific to UX/UI design, certifications in Agile or Scrum methodologies can be beneficial for working effectively in agile development environments. Examples include:

Certified ScrumMaster (CSM) by Scrum Alliance

Professional Scrum Master (PSM) by Scrum.org


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Front-end Technologies:

Proficiency in HTML, CSS, and JavaScript for building user interfaces.

Knowledge of front-end frameworks such as React.js, Angular, or Vue.js for developing interactive and responsive web applications.

Understanding of design systems and component libraries to maintain consistency across user interfaces.

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Experience with prototyping tools like Figma to create interactive prototypes and mockups for user testing and stakeholder feedback.

Collaboration Platforms:

Familiarity with collaboration platforms such as Figma, Miro, or Axure RP for facilitating remote collaboration, design reviews, and brainstorming sessions with cross-functional teams.

Version Control Systems:

Knowledge of version control systems like Git for managing design files, tracking changes, and collaborating with developers on design implementations.

User Research and Testing Tools:

Experience with user research and testing tools such as UsabilityHub, UserTesting, or Optimal Workshop for conducting usability studies, surveys, and gathering user feedback.

Accessibility Tools:

Understanding of accessibility evaluation tools like Axe, Lighthouse, or WAVE to ensure designs comply with accessibility standards and guidelines (e.g., WCAG).

Responsive Design Principles:

Knowledge of responsive design principles and techniques to create user interfaces that adapt seamlessly across different devices and screen sizes.

Cross-functional Collaboration Tools:

Proficiency in communication and collaboration tools such as Slack, Microsoft Teams, or Zoom for facilitating communication and coordination with cross-functional teams.


Behavioral Expectations: Growth Mindset & the Six Pillars of Love:

Growth Mindset: Embrace and foster growth mindsets within the team. Encourage unlearning old ways and re-learning new approaches to creative work. Challenge and dismantle any belief systems that impede embracing new ways of working or delivering work.

Inclusion: Cultivate an inclusive environment across all geographic locations, valuing and integrating diverse ideas and perspectives.

Empathy: Show understanding and consideration for the unique challenges and perspectives of the India team and consulting clients. Build empathetic relationships to support their needs.

Forgiveness: Promote a culture of learning from mistakes and understanding in cross-cultural contexts. Encourage open discussions about failures and lessons learned.

Trust: Build trust through consistent, honest interactions, and reliable leadership, especially when managing remote and international teams.

Empowerment: Empower team members in all locations by providing autonomy, resources, and support for innovative and context-specific solutions.

Vulnerability: Demonstrate vulnerability in leadership, especially in international contexts. Be open about challenges and encourage the team to share their experiences and ideas.


Operating Principles: Embrace and live out Softway’s current operating principles

Prioritize relationships: We forge unbroken trust, achieve customer intimacy and practice

forgiveness

Embrace discomfort: We value feedback as a gift, embrace. Vulnerability and transparency

Wield your influence: We lead with our influence, embody reliable leadership and extend our influence beyond titles

Practice empathic curiosity: We challenge our believed and assumptions

Focus on outcomes: We deliver with purpose, value impact over effort and engage in strategic problem-solving

Take ownership: We embrace mutual accountability, empower and unblock and learn from our mistakes openly.

Experiment: We champion curiosity and courage, advocate for incremental progress and redefine perfection through iteration.

Be Effective: We align for impact, are interwoven in collaboration and strategize for success.


In Person Meetings & Travel Expectations:

In-Person Team Meetings: Regular attendance for in-person team meetings is required. Company Meetings / Retreats: Attendance for all Company-wide Meetings and/or Retreats is mandatory.

Client Visits: Occasional travel for client visits may be necessary. Travel frequency will depend on client requirements and or international travel laws/restrictions.

International Collaboration (India & US): Willingness to travel to India and/or US as requested to collaborate with cross-functional teams is required.


Reporting Structure: Reports directly to the Product Development Manager


Collaboration and Interaction:

Engage with cross-functional teams, clients, and stakeholders, participating in collaborative discussions to contribute ideas to enhance project outcomes and grow the function. Foster a teamwork-oriented mindset, attend regular team meetings, share regular feedback as a mentor, and seek opportunities for knowledge-sharing of insights and best practices. It includes providing regular updates on the function’s performance and strategic initiatives to leadership, and fostering transparency and collaboration.


Adherence to Standards: Consistency in applying coding standards and adherence to Softway's policies.


Professional Development Opportunities:

Advanced UX/UI Design Training: Participate in advanced training programs, workshops, and courses on UX/UI design principles, methodologies, and tools.

Certification Programs: Pursue certifications in UX/UI design, user research, and accessibility to validate expertise and commitment to the profession.

Cross-Functional Skills Development: Gain exposure to other areas of product development, such as product management, software engineering, and data analytics, to broaden your skill set and perspective.

Networking and Community Engagement: Join UX/UI design communities, attend conferences, and participate in industry events to network with peers and stay updated on industry trends and best practices.

Research and Innovation Projects: Get involved in research and innovation projects within the organization to explore new design concepts, technologies, and methodologies.


Evaluation Metrics:

Design Quality and Innovation: Assess the quality and creativity of UX/UI design solutions, considering factors such as usability, visual appeal, and innovation.

User Satisfaction and Engagement: Measure user satisfaction and engagement metrics to evaluate the effectiveness of UX/UI design in driving user adoption and retention.

Collaboration and Leadership: Evaluate collaboration skills and leadership abilities based on contributions to cross-functional team projects and mentorship of junior designers.

Continuous Improvement: Track participation in professional development activities and initiatives to assess commitment to continuous learning and improvement in UX/UI design skills.

Overall Impact: Evaluate the overall impact of UX/UI design efforts on product success and business goals, considering factors such as user feedback, market performance, and stakeholder satisfaction. 

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  • Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.  
  • Other 
  • Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc. 
  • Achieve and maintain quality and efficiency in all tasks assigned.
  • Align with the company's core values, respect, and adhere to all company guidelines.
  • Operate with utmost integrity, behave ethically, and maintain respect for all.  
  • Event management


Qualifications

  • Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA. 
  • Good communication skills
  • Any prior experience is good to have
  • People-oriented and results-driven
  • Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive. 
  • Working knowledge of system and data security tools.
  • Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
  • The ability to work as part of a team.
  • Resourceful, self-motivated, and proactive.
  • Strong analytical and problem-solving skills.
  • Excellent administrative and organizational skills.


Read more
Extramarks
at Extramarks
4 recruiters
Prachi Sharma
Posted by Prachi Sharma
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
2 - 5 yrs
₹7L - ₹12L / yr
Content Writing
Technical Writing
Creative Writing
Blogging

We are looking for a creative storyteller aka Content writer who is digital savvy and has a good hold on brand content strategy and initiatives. The successful candidate will be responsible for building brand content across all internal as well as external platforms. Most importantly, this individual should have a high sense of ownership, who can conceptualize and strategize our visual and written content endeavours.

 

Role & Responsibilities:

Work closely with business and product managers to understand content strategy objectives and deliverables.

Strong project manager with the ability to engage productively and successfully with key stakeholders from creative, media, marketing, product, and research teams.

Look after short form of content such as push notifications, SMS, emails & social media; as well as SEO driven long form of organic and paid content.

Understand impact of content on overall customer engagement and prioritize tasks accordingly.

Establish guidelines and best practices across teams on content generation.

 

Qualifications & Skills:

 

Demonstrated ability to manage multiple projects - prioritization, planning and task delegation.

Have experience in both long form and short form of content.

Excellent written and verbal communication skills

Good organisational and time-management/team building skills

Bachelors/ Masters in Design, Marketing, Communications, Journalism or relevant field.

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Polosoft Technologies
at Polosoft Technologies
1 recruiter
Srilagna Mohanty
Posted by Srilagna Mohanty
Bhubaneswar
2 - 4 yrs
₹3L - ₹6L / yr
skill iconPHP
skill iconLaravel
skill iconCodeIgniter
MySQL
skill iconAngular (2+)
+16 more

Who We Are:

 

Polosoft helps brands solve complex challenges through our integrated development and services offering. Headquartered in Bhubaneswar with offices in Delhi & USA, our teams are connected by a set of core values that inform everything we do, from how we hire to how we work together: values like Everyone Matters, No Silos, and Masters of Our Craft.

At Polosoft, we are creating a new model for a new age client, and we are obsessed with measured impact. We combine digital, analytical, and creative capabilities with industry knowledge and experience. That means clients can bring us their biggest challenges, knowing we have what it takes to bring a new business vision to life.

 

Polosoft is growing fast; hence an entrepreneurial mind-set and the ability to multitask would be highly desired.

 

We are Looking For:

 

As a Full Stack Developer, you are constantly leveraging your technical skills and creativity. You have mastered front-end and back-end development, creating reliable, lightweight, malleable, and high-performing web & enterprise applications. You are fluent in core PHP and at least 1 MVC framework from Laravel and Codeignitor, comfortable using CLI in Unix/ Linux server environments. You are technologically agnostic, genuinely enjoy experimenting with new frameworks, and closely follow changes across the tech landscape.

 

This role is perfectly suited for people that love to learn because it requires you to continuously update your skillset and technical abilities. Staying up to date on new development tools, programming techniques, and industry trends is also part of the job. If you’re someone who loves logic and problem solving, then We are looking for You.

 

What You Will Do

 

  • No day is the same - you will create technical designs that support varying client requirements.
  • You will design and develop full-stack web applications using the latest web technologies, primarily Angular js and React js, Express js
  • Write code that passes unit tests and withstands an agile and test-driven development environment.
  • Leverage your skills in industry standard tools to deliver weekly code releases.
  • You’ll work in a ‘no silos’ environment, frequently collaborating with global teams and roles across the organization.

 

Who You Are

 

Requirements

  • You can build products from scratch.
  • You have expertise in any one of the back-end frameworks (PHP 5.x/7.x with XAMP/LAMP Environment, Laravel, Codeigniter PHP web framework, Node js, Express js, etc.)
  • You are fluent in these languages - PHP, Javascript, NodeJS
  • You have Strong knowledge of Ui and UX

 

  • You have dabbled in these front-end tools - HTML 5, Bootstrap 3.0/4.0, CSS 3.0, React js,Node.js Angular JS, JQuery
  • You understand when to use NoSQL ( Mongo DB) vs. relational database (MySQL)
  • You are comfortable to use any of the web services (REST/ SOAP/ XML)
  • You are comfortable to use ecommerce tool like magento 1 and 2, Woocommerce,prestashop and other CMS tool like wordpress (plugin building),drupal  and Joomla
  • You preferably have experience in working with GIT, SVN or similar SCM tools
  • You must have done one of this payment gateway integration - Paypal/ Stripe/ Razor pay
  • You are comfortable working up and down the stack.
  • You can convert ideas into designs and build them out

 

Seniority Level

Mid-level 2-4 Years of Experience

CTC : 3 – 6 LPA

 

Read more
Product Based
Remote, all over india
2 - 6 yrs
₹6L - ₹20L / yr
skill iconMachine Learning (ML)
skill iconDeep Learning
Artificial Intelligence (AI)
Hi ,

We have an Excellent job Opportunity for  "Applied Machine Learning Engineer" with one of thr Product based organization for Remote Working Mode or for Mumbai Location.

Job Responsibilities:

  • Apply your knowledge of ML and statistics to conceptualise, experiment, develop & deploy machine learning & deep learning systems.
  • Understanding the business objectives & defining the right target metrics to track performance & progress.
  • Defining & building datasets with the appropriate representation techniques for learning.
  • Training & tuning models. Running evaluation & test experiments on the models.
  • Build ML pipelines end to end. (Everything MLOps.)
  • Building pipelines for the various stages.
  • Deploying models.
  • Troubleshooting issues with models in production.
  • Reporting results of model performance in production.
  • Retraining, performance logging & maintenance.
  • Help the business with insights for better decision-making. You will build many predictive models for internal business operations
    you will derive insights from the trained models & data to help the product & business teams make better decisions.

Requirements:

  • 2+ years of work experience as an ML engineer or Data Scientist with a Bachelors Degree in Computer science or related field
  • Theoretical & practical knowledge of Machine Learning, Deep Learning and Statistical methods. (NLP Tasks, Recommender Systems, Predictive Modelling etc)
  • Since Pepper is a content company, you will work on many interesting text based problems. Solid understanding of Natural Language Processing techniques with Deep Learning is a must for this role.
  • Familiarity with the popular NLP applications and text representation architectures & techniques: text classification, machine translation, named entity recognition, summarisation, question answering, zero-shot learning etc.  Bag of Words, TF-IDF, Word2vec, GloVe, BERT, ELMo, GPT etc.
  • Experience with ML frameworks (like Tensorflow, Keras, PyTorch) & libraries like Sklearn.
  • Experience with ML infrastructure & shipping models.
  • Excellent programming & algorithmic skills. Good understanding of Data Structures and algorithms (fluent in at least one object oriented programming language). Proficiency in Python is a must.
  • Strong understanding of database systems & schema design. Proficient in SQL

Please let us know if you are interested in the above opening and if interested please let us know your

 

Current CTC :

Expected CTC :

Notice Period :

Relevant experience in  Machine Learning :

Relevant experience in Deep Learning:

Relevant experience in NLP Applications:

 

Regards

Ashwini

Read more
BlazeClan Technologies Pvt Ltd
Sukanya Mugdal
Posted by Sukanya Mugdal
Pune
2 - 6 yrs
₹0L - ₹14L / yr
RFI
RFQ
Proposal Making
Business Analysis
About Blazeclan: Blazeclan is an AWS Cloud Consulting Company providing Cloud Consulting, Solutions & Managed Services on AWS Cloud. We make Cloud work for Organizations. We are a Clan of Passionate People specializing on Amazon Web Services. We love working on and solving complex Architectural & Design problems for AWS Cloud, check out our Customer Success Stories to see what we have done. Our Customer Focus approach ensures high Quality Delivery at every step of our Engagement right from Advisory, Solution Designing, Implementation, Delivery and Management of Cloud Deployments. For more information please visit our company website: http://www.blazeclan.com/
Read more
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