Data Scientist

The Plant Human Resources Specialist reports to Plant Human Resources Specialist, India Operation, but sits at the local site. Delivers, coordinates and implements local administrative HR tasks. Provide front-line support to deliver necessary local HR activities, including associate talent acquisition, contingent worker management, learning, time & attendance, and employee & labor relations.

Core Responsibilities:

1. Contract Labor Management:

a. Manage the recruitment, onboarding, and supervision of contract workers as needed.

b. Ensure that contract labor practices comply with relevant labor laws and regulations.

c. Monitor the performance and adherence of contract laborers to company policies

and safety regulation

2. Labor Law Compliance:

a. Ensure all the local laws requirement are accommodated i.e. Licenses, returns, etc.

b. Stay updated with Indian labor laws, regulations, and amendments relevant to the

manufacturing industry.

c. Ensure the organization's policies, practices, and procedures comply with labor laws,

including minimum wages, working hours, and safety regulations.

3. Employee Relations:

a. Handle employee grievances, disputes, and complaints promptly and fairly.

b. Promote a positive work environment by encouraging open communication and conflict resolution.

4. Conflict Resolution:

a. Manage or lead investigations into employee claims of unfair treatment or management charges of misconduct or non-compliance, and communicate findings to manager, HR Business Partner, and/or Legal as appropriate

b. Monitor and resolve discipline issues, if appropriate, and, refer to disciplinary process

c. Manage appeals process, conducting meetings, and determinations.

d. Manage documentation of all materials and decisions related to employee and labor relations investigations.

e. Collaborate with legal counsel when necessary to address legal aspects of disputes.

5. Documentation and Reporting:

a. Maintain accurate records of labor relations activities, negotiations, and agreements.

b. Prepare reports for management, regulatory authorities, as required.

c. Provide documentation for audit purposes.

6. Training and Education:

a. Support local learning initiatives including conducting learning needs analysis, developing learning content, delivering training, and managing local logistics.

7. Operational Excellence

a. Deploy services that are required to be executed at a local level.

d. Provide input on HR policies, processes and programs to CoEs

e. Support end-to-end associate recruitment process including sourcing, candidate pool management, recruitment, and onboarding of associate level employees

f. Manage in-person time and attendance activities, including reviewing, resolving, and approving timecards

g. Manage local community relations, as needed

h. Manage performance management for the associates

i. Act as single point of contact for payroll deliverables

j. Drive employee engagement activities, as needed

k. Support and collaborate with other function within the plant to ensure smooth operation

Qualified candidates will have:

Mandatory requirements:

 University Degree or equivalent experience in a related field

 Work experience of 8to10 years as HR Generalist in food and beverage/Pharma/ FMCG industry. Experience within the manufacturing / plants HR role would be an advantage

 Working knowledge of HR policies, practices, and procedures and Labour laws

 Fluent in spoken and written English, Hindi & Marathi.

 Local candidate.

Desirable requirements:

 Experience and familiar working with HR system e.g., Workday is an added advantage

Required behaviors and skills:

 Establishes good collaboration and exchange with HR Business Partners, HR Operations,

Communities of expertise and Global Shared Services team

 Detail-oriented execution of routine and complex processes (HR functional / operational knowledge)

 Ability to deliver high quality HR support consistently in a professional manner e.g., adaptable to different audience and situations

 Ability to work independently with minimal supervision and multi-tasking whenever required

 Ability to quickly comprehend requirements and carry out transactions in accordance with set standards

 Service mindset with strong communication and interpersonal skills and a collaborative team spirit

 Adaptable to quickly changing requirements and able to manage conflicting demands

 Strong work ethic, integrity and personal accountability

 Proficient use of applicable technology and Microsoft Office

 Demonstrated ability to communicate verbally and in writing

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Description: We are seeking a talented Java Full Stack Developer to join our team.

We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. As a Java Full Stack Developer, you will be responsible for designing, developing, and maintaining enterprise applications using Java and Angular.

You will collaborate with cross-functional teams to define, design, and ship new features, and you will work closely with Architects to ensure the technical feasibility of designs and implement them accordingly.

Required Skills: 

• Exp. - 5 to 9 years. 
• Experience in Core Java 8 and above, Spring (including Core, WebMvc, Batch, Cloud etc). 
• Extensive experience in developing enterprise-scale n-tier applications for financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns. 
• Should be able to analyze, design, develop and test complex, low-latency client-facing applications. 
• Develop user interfaces for modern web applications using Angular. 
• Experience with HTML5, CSS3, and JavaScript. 
• Good development experience with RDBMS, preferably DB2/Sybase databases. 
• Good knowledge of multi-threading and high-volume server-side development. 
• Basic working knowledge of Unix/Linux. 
• Excellent problem solving and coding skills in Java. 
• Strong interpersonal, communication and analytical skills. 
• Should be able to express their design ideas and thoughts. 

Good to have Skills: 

• Prior experience in investment banking / capital markets. 
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform. 
• Knowledge of DevOps practices and CI/CD pipelines. 
• Familiarity with Agile methodologies. 
• Contributions to open-source projects. 
• Relevant certifications (e.g., Angular, Java). 

We are looking "ERP Functional Consultant" for Reputed Client @ Permanent Role.

Experience: 2-6 Yr

• Analyze business processes and provide solutions using ERP systems. 

• Gather customer requirements and conduct gap analysis. 

• Any ERP package implementation experience and understanding of business processes. 

• Perform system configuration, installation, data migration and testing. 

• Provide user training and support. 

• Coordinate with Technical Team on solution design, programming and validation. 

• Has a good understanding of business application concepts and terminologies. 

• Has ability to take ownership, accountability and initiative. 

• Has excellent problem solving skills. 

• Effective time management skills. 

• Willing to travel will be an added advantage. 

• Should have good communication in Hindi,English

This position is contractual. The appointment will be for a period of one year. Interested candidates should fill-up a Google Form within 30th July, 2024 (midnight) with the Link: https://forms.gle/VifhWi6yGZxbmUsN7

Job responsibilities:

i) Develop and implement communication and public engagement strategies that align with the institution's goals and objectives and promote the institution's work and impact.

ii) Conduct regular analysis and reporting on the effectiveness of communication and public engagement strategies and adjust them as needed

iii) Assist with other administrative tasks as and when needed

1. Work across the entire landscape that spans network, compute, storage, databases, applications, and business domain
2. Use the Big Data and AI-driven features of vuSmartMaps to provide solutions that will enable customers to improve the end-user experience for their applications
3. Create detailed designs, solutions and validate with internal engineering and customer teams, and establish a good network of relationships with customers and experts
4. Understand the application architecture and transaction-level workflow to identify touchpoints and metrics to be monitored and analyzed
5. Analytics and analysis of data and provide insights and recommendations
6. Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
7. Work with the product team in developing new features, identifying solution gaps, etc.​
8. Interest and aptitude in learning new technologies - Big Data, no SQL databases, Elastic Search, Mongo DB, DevOps.​

1. At least 2+ years of experience in IT Infrastructure Management
2. Experience in working with large-scale IT infra, including applications, databases, and networks.​
3. Experience in working with monitoring tools, automation tools
4. Hands-on experience in Linux and scripting.
5. Knowledge/Experience in the following technologies will be an added plus:​ ​ElasticSearch, Kafka, Docker Containers, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, and JMX.