Key Account Manager (B2B SaaS, Retention, Upsell)

Job Details

- Job Title: Legal Manager / Lead

- Industry: Healthcare

- Experience Required: 5-10 years

- Working Days: 5 days/week

- Function: Legal

- Job Location: Hyderabad

- CTC Range: Best in Industry

Required Skills: Negotiation & Commercial Acumen

Criteria:

• Education Qualification required is LLB or LLM from a recognized university.
• Candidate should have 5 to 10 years of relevant legal experience
• Strong hands-on experience in drafting, reviewing, and negotiating commercial contracts (MSAs, SoWs, NDAs, vendor and customer agreements)
• Proven ability to independently lead contract negotiations with enterprise clients
• Deep understanding of liability, indemnity, SLAs, data protection, and contractual risk allocation
• Strong stakeholder management and Business Communication skills
• Ability to work closely with Finance, Sales, HR, and Leadership teams as a legal advisor
• Experience in managing contract repositories and documentation processes

Description

Role Overview:

Company is looking for a hands-on Legal Manager / Legal Lead to own end-to-end customer, vendor, and compliance agreements, and act as a trusted legal and risk partner to the Finance, Business, and Leadership teams. 

The role requires strong ownership of commercial negotiations, contractual risk, and compliance, with the ability to balance business growth and financial risk in a fast-scaling environment. 

Success Metrics (KPIs) 

• Contract turnaround time (TAT) for customer and vendor agreements 
• Quality and consistency of liability, indemnity, and risk clauses 
• Accuracy and completeness of contract documentation and repositories 
• Stakeholder feedback from Finance, Sales, and Leadership 
• Implementation of scalable contracting and compliance processes 

Key Responsibilities 

• Draft, review, negotiate, and manage customer contracts (MSAs, SoWs, amendments, renewals) 
• Lead commercial and legal negotiations with enterprise customers 
• Own liability, indemnity, data protection, SLAs, and risk clauses 
• Draft and manage vendor, partner, and service agreements, including NDAs 
• Ensure compliance with contractual and regulatory requirements 
• Conduct legal and financial risk assessments for deals and partnerships 
• Act as a legal advisor to Finance, Sales, HR, Operations, and Leadership 
• Establish and improve contracting, documentation, and compliance processes 
• Maintain contract repositories, approvals, and obligation tracking 
• Support audits and finance-led governance reviews 

Key Skills & Competencies 

• Strong experience in commercial, customer, and vendor contracts 
• Deep understanding of liability, risk allocation, and compliance frameworks 
• Proven ability to independently lead negotiations 
• Strong business and financial risk judgment 
• Clear communication and stakeholder management skills 

Who Will Do Well in This Role 

• Comfortable operating in a founder-led, fast-growing organization 
• Able to balance business growth with legal and financial risk 
• Takes ownership and works independently 
• Interested in building scalable legal and compliance foundations 

Python is a high-level, general-purpose programming language. Its design philosophy emphasizes code readability with the use of significant indentation. Python is dynamically type-checked and garbage-collected.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.

Requirements:

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
• Design, create and manage applications, and software integration/migration deployments.
• Implementation services are delivered within scope or manage any changes in project scope, plans.
• Identify potential issues and collaborate with leadership when needed, to develop contingency
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases.
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
• Updates customer journey playbooks.
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
• Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation
• schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the
• successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions.
• Other duties may be assigned and/or modified as business needs change

Responsibilities:

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply for this job

• Customize, develop and support solutions on salesforce.com platform.
• Develop, test, document and deploy high quality solutions for our clients.
• Working closely with clients and the development team to determine the project requirements.
• Document unit test scripts and record test results post completion of development.
• Review self and peer's code/configuration as part of review process.

Hard Skills

• Strong understanding of the SDLC
• (Agile and Waterfall approaches and tools)
• Advanced Salesforce customization/coding (Apex & Visualforce development)
• Salesforce data loading & using data loader/Data stage/related tools.
• Lightning component experience preferred.
• Knowledge in Java/.Net Programming & OOPs concepts is an added advantage.
• Basic source control knowledge Git/SVN
• Proficient in building integrated solution involving web services using both REST and SOAP
• Strong in RDBMS concepts, SQL and SOQL query languages and ER concepts
• Experience of developing using Eclipse/Mavens Mate IDE
• Hands on experience in migrating code/configuration to production is an added advantage.

Good to have

• Certifications on Salesforce Admin, App Builder, Platform Developer 1 is a must
• Comfortable & familiar with MS office tools
• Analytical & problem-solving skills
• Clear communication and articulation ability
• Team player

Soft Skills

• Effective written and oral communication
• Inspire and motivate the team to perform at their best.
• Professional maturity to give and receive feedback.
• Supports team members in meeting their commitments.
• Good presentation skills to run governance and steering committee meetings.
• Excellent listening skills with sharp acumen to replay or summarize conversations especially when a client is involved.
• Ability to cross/up sell when there is an opportunity.
• Understand client business and add value to requirement conversation.

Role description:

TheDataTeam is looking for a Senior consultant for its consulting services.

The Senior Consultant is a key role in the organization, and will own and lead pre-sales engagements from post lead qualification to deal closure, where engagements are predominantly from the realm of analytics, data science and data engineering. 

Responsibilities:

- Meet with assigned clients at various levels of seniority and perform initial assessment of requirements, business problems

- Collect information about the client's business through interviews and workshops and be able to distill back to the engineering/delivery/PoC team members.

- Present findings and suggestions to clients with ample justification and practical advice

- Develop detailed business plans, proposals to address business problem

- Demonstrate interpersonal skills to engage with senior stakeholders

- Map business problems to technical solutions and convey the technical solution in a manner suited for the client

- Work closely with the Business Development team including Marketing and Sales to present the best foot forward in technical and analytics discussions.

- Ideate and prototype solutions using data science and data engineering concepts, tools and programming to demonstrate applicability to problem statements. 

Requirements:

- Proven experience as consultant or equivalent

- Graduate / Post-Graduate in Computer science or equivalent

- Knowledge of technology in general with expertise on Big Data ecosystem - Proficiency in Cloud ecosystem is a must

- Open to travel both in India and Outside India.

- Outstanding communication and interpersonal skills

- Analytical mind with excellent data collection and analysis skills

- Aptitude in creative problem-solving

- Should be able to handle multiple leads, prospects at same time

- Quick thinker and able to adapt to various situations quickly with minimal hand-holding

- Should have hands-on experience in providing technical solutioning.

- Should have hands-on experience in writing a code in shell scripting / python scripting etc.

- Should have hands on experience in end-to-end POC execution.