
Key Account Manager (B2B SaaS, Retention, Upsell)
at E-Commerce Industry
ROLES AND RESPONSIBILITIES:
Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.
KEY RESPONSIBILITIES:
- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores
- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams
- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint
- Lead contract renewals, commercials and negotiations with a solutions-first mindset
- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
- Champion account governance and escalation resolution to ensure high-quality delivery and service experience
IDEAL CANDIDATE:
Skills & Competencies:
- Strong enterprise account management and SaaS upsell experience
- Commercial ownership & contract negotiation excellence
- Customer-centric problem solving & strategic account planning
- High stakeholder management maturity (multi-country/global exposure preferred)
- Excellent storytelling & data-driven business impact articulation
Must Have:
- 7-9 years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms
- Proven track record of driving NRR (120%+ preferred) within assigned accounts
- Experience leading renewals, upsells and enterprise commercials
- Ability to build deep customer trust and long-term strategic relevance
- Strong fluency in business metrics, product adoption modeling, and value realization frameworks
- Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar
- Ability to manage clients independently with minimum supervision
PERKS, BENEFITS AND WORK CULTURE:
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.

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Job Title : ArcGIS Developer
Work Mode : Remote
Experience Required : 8+ Years
Job Description :
We are seeking an experienced ArcGIS Developer to design, implement, and support GIS-based solutions.
The ideal candidate will have strong expertise in ArcGIS Pro, ArcPy, and GIS server configuration, and will play a key role in the development of new ArcGIS features and spatial data applications.
Key Responsibilities :
- Develop and enhance ArcGIS features and functionalities.
- Configure and manage ArcGIS Server and related components.
- Implement GIS-based solutions within various projects.
- Provide hands-on training and technical support to teams transitioning into GIS or developer roles.
- Work with geospatial data including spatial, tabular, and attribute data.
- Develop and manage geocoding and geo-referencing workflows using ArcPy.
- Perform spatial analysis including map scaling, analytic overlay, and point source mapping.
- Utilize ESRI GeoDatabase and shapefiles for data management and processing.
- Integrate US Census geographies and map tiles into GIS applications.
Required Skills (Mandatory) :
- ArcGIS Pro
- ArcGIS Server
- ArcPy
- GIS Server Configuration
- Spatial Data Analysis
- Geo-coding & Geo-referencing
- ERSI GeoDatabase & Shape Files
- US Census Geographies
- Map Scaling & Tiles
- Analytic Overlay & Point Source Mapping
Roles & Responsibilities:
- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
- Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures and standards.
- Maintain accurate records of daily communications and issues resolve
- Product FAQ, Video & Documentation creations for the quick support.
Requirements:
- Strong verbal and written communication skills in English.
- Good computer knowledge.
- Self motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.
Office Assistant:
- Back office administration and support personnel
- Good organizational skills
- These tasks may include, proofreading, providing support service to the team, data entry
- Multitasking & Clerical work
Your actions will act as a catalyst in revolutionising the digital footprint of 200 million micro businesses worldwide.
Our ideal candidate for this role is an entrepreneurial and creative out-of-the-box thinking tech geek with a get-things-done attitude, who wants to thrive in a fast-paced international environment.
If you are qualify and are excited about joining us, read about our functional asks below.
- Participate in the entire product development lifecycle, focusing on coding and debugging.
- Translate high level business problems into scalable solutions. These include building self learning modules for dynamic pricing, contextual recommendations, in-house analytics, advanced real-time backend systems, etc.
- Develop Web APIs and end-to-end web services to support various internal & external.
- Develop unit test plans to deliver quality components.
- Building reusable code and libraries for future use.
- Optimization of the software platform for maximum speed and scalability.
- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Developing ideas for new programs, products, or features by monitoring industry developments and trends.
- Perform UI tests to optimize performance.
- Provide training and support to internal teams.
- Follow emerging technologies.
Desired Candidate Profile
- Expertise in PHP and Laravel or CodeIgnitor, MySQL or PostgreSQL, Nginx, LEMP setup
- Developing REST APIs & integrating 3rd party APIs (oAuth 2.0), Git
- Hands-on experience in application deployment on linux servers
- You can easily navigate volatile environment where you are constantly getting challenged to push your own boundaries to make sense of ambiguous and complex signals of uncertainty into simple winning outcomes.
- What separates you from other developers is your relentless drive for running new tests and experiments on a regular basis. You love programming, but even more, you actually love implementing changes based on user data and create highly scalable technology based solutions.
Perks and Benefits
A crazy ambitious role with potential for sky-rocketing growth, global exposure and immense monetary upside within a fast-growing start-up.
About Company
Websites.co.in is considered to be the world's easiest website builder platform that lets micro business owners create their website within 15 minutes and helps them grow their business online.
With the vision to champion the world’s 200 million micro business owners, Websites.co.in was started in Mumbai, India in 2017.
Since then, over a 1 million+ people from 200+ countries engaged with websites.co.in in 98 world languages to create their website. The 4.5 out of 5 stars with over 11000 reviews is testimony that we are on the right track.
Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
Designs, builds, and maintains our social media presence.
Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
Identifies trends and insights and optimizes spend and performance based on the insights.
Brainstorms new and creative growth strategies through digital marketing.
Plans, executes, and measures experiments and conversion tests.
Collaborates with internal teams to create landing pages and optimize user experience.
Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
Identifies critical conversion points and drop off points and optimizes user funnels.
Collaborates with agencies and other vendor partners.
Evaluates emerging technologies.
Provides thought leadership and perspective for adoption where appropriate.
Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.
Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow.
By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"
Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4
Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality
🙋♀️ The role & what we are looking for?
Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.
Not us. Here are some of our core values to give you a sense of who we are as a team:
- First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
- We’re all super chill.
- Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
- Deadlines are a thing for us. We are super punctual.
- We know what we are working on and aren’t clueless.
- We’re more friends than colleagues.
- Monthly 1:1s with the founders where you can directly share & receive feedback.
Not convinced yet? Okay, here’s the fun stuff:
- Flexible leave policy. Yeah, it’s truly flexible. We trust you.
- We have a flexible remote work policy in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
- Annual workstations at exotic destinations. Subject to change and hitting milestones.
- Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.
📄 The role & what we are looking for:
🧑💻 Responsibilities:
- Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
- Collaborate with Frontend to spec, write, test, and deploy API endpoints.
- Implementation of a robust set of services and APIs that work on our data pipelines.
- Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
- Product development activity includes data querying from our various stores, real-time analytics, ML algorithms.
- Developing & Integrating of the front-end and back-end aspects of the web application
- Optimization of the application for maximum speed and scalability.
- Brainstorm features with the product team and guides decisions based on your knowledge of the codebase.
- Take full ownership of the module starting from architectural and design decisions to shipping.
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun.
- Upto years of relevant work experience.
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
- You have a good understanding of multi-process architecture and the threading limitations of NodeJs and Express frameworks.
- Understanding of fundamental design principles behind a scalable application.
- You have basic understanding of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
- Familiarity with REST API development standards, protocols (HTTP, WebSockets and more)
- You’re comfortable picking up new stacks and choosing the right tool to get the job done.
- You are open to learning new stuff and avoid internal politics. (super important).
- You are humble, kind, and are open to feedback.(super duper important).
❕Bonus:
- Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
- Passionate about leveraging technology for supporting product delivery in the Hospitality space.
- Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
- Excellent leadership skills, including the ability to manage multiple assignments at a time.
🤙 What's the interview process like?
Yes, we do have a process, and it’s simple.
- Step 1: You apply for the job.
- Step 2: Quick intro call with the founders.
- Step 3: Solve an assignment.
- Step 4: A round where we evaluate your assignment along with you.
- Step 5: One round of interviews to gauge if you are a good culture fit.
- Step 6: Job Offer (contingent on the above steps).
- Step 7: Welcome to the Quoality! 🙂
So, think we’re a good fit? Then let’s roll.🤘
Would you like to join a rapidly growing company where you can grow your own technology vision and strategy and build products that will positively impact millions of young people around the world?
Are you a passionate, technology driven and data enthusiastic Software Engineer who has experience launching new products in the startup world?
Virtual Internships is an EdTech startup that delivers global work experience programs for young people to pursue their dream career.
We’re proud to be on ‘Tech in Asia’s Top 50 Rising Startup’ List (No.6 in Vietnam) and backed by some of the world’s top investors including Sequoia, 500 Global, among others. You'll be joining a diverse and passionate team of 120+ working in our Ho Chi Minh City (in Vietnam), and across 20+ countries that believe remote work is here to stay.
If you want to work in a flexible working environment where you can own technology, strategies, and design and build new systems from scratch using the tools YOU choose, then read on!
What you will do
Working with a world-class globally distributed team, as the Software Engineer, you will have ownership of key frontend technical strategies and goals of the VI platform on creating exceptional and impactful products for VI.
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Writing application interface codes using JavaScript following react.js workflows.
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Troubleshooting interface software and debugging application codes.
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Developing and implementing highly responsive front-end architecture to support customer facing user interface concepts .
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Monitoring and improving front-end performance.
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Meeting with the development team to discuss user interface ideas and applications.
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Reviewing application requirements and interface designs.
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Identifying web-based user interactions.
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Documenting application changes and developing updates.
What do we offer?
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Flexibility- flexible work schedule where you manage your own working hours
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Remote working - with a budget to support your productivity and your choice of where to work from
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Open-minded leaders- with colleagues who care about your career goals. There are monthly global virtual events including town halls, ask me anything sessions, virtual coffee chats, and virtual team building
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Professional Development- with a budget that you can utilize however you wish
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Company Laptop- paid for by VI
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Birthday Leave- go enjoy yourself on your birthday without needing to use your annual leave
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Direct contribution- ideas and solutions are encouraged from everyone. Your input is valued and you have a unique opportunity to directly impact the success and help shape the future of VI
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Meritocracy- a culture that prides itself on internal promotions and meritocracy. The majority of our managerial team have risen up (quickly) through the company, including our COO, CAO, CFO, Head of Company Experience and Head of Intern Experience
More about Virtual Internships
We’re on a mission to bridge the gap between education and the workplace by making internships accessible to all and preparing young people for the future of work.
To do this, we partner with innovative universities, foundations, governments, and companies from around the world.
Some Highlights include:
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Selected by HolonIQ https://www.holoniq.com/notes/holoniq-europe-edtech-100/">as a Top 100 EdTech Startup 2021
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Selected by Jisc & Emerge Education as a https://www.jisc.ac.uk/news/the-top-20-edtech-startups-ready-to-address-the-education-sectors-biggest-challenges-26-nov-2020">Top 20 EdTech Startup ready to address the education’s sector’s biggest challenges
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Featured on Forbes, BBC News, BBC World, The Telegraph, The Independent, and Professionals in International Education
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Winners of the prestigious https://masschallenge.org/announcement/first-ever-all-virtual-masschallenge-israel-accelerator-announces-top-startups">MassChallenge accelerator program
Job requirements
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Previous experience of 3+ years working as a React.js developer.
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In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
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Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
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Experience with user interface design.
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Knowledge of performance testing frameworks including Mocha and Jest.
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Experience with browser-based debugging and performance testing software.
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Excellent troubleshooting skills.
Good to have
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Bachelor’s degree in computer science, information technology, or a similar field.
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Experience building products for large or medium scale enterprise (B2B) customers
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Good technical competency and an understanding of working with cross functional teams
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Excellent focus on attention to detail and strong quantitative skills
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Experience in other frontend technologies such as Angular, Vue etc.
Bonus ‘to-haves’
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Having worked as a full stack engineer or developer in a product organization.
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Experience with a (any) set of incredible tools for product development and task management.
RaRa Delivery is revolutionizing e-commerce in Indonesia by moving all the deliveries to instant and same-day. We are making instant deliveries truly scalable and cost-effective by leveraging a differentiated operating model and real-time smart batching technology. We are already partnered with all the biggest players in Indonesia across product categories and are backed by investors like Sequoia Capital, East Ventures and 500 Startups.
About the role
The Product Manager is responsible for both product planning and execution. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering to deliver quality winning products. It also includes working with sales, ops, marketing and finance to ensure productivity, revenue and customer satisfaction goals are met
Responsibilities
Identify user problems and provide solutions with product feature/improvements
Define and write product backlogs and drive prioritization within an agile team
Working closely with developers, designers, and other stakeholders to implement new products, features or improvements.
Evaluate the impact of the product/feature/improvements periodically
Act as an intermediary between operations, technical, and business to ensure all processes are in harmony
Communicate product plan and user feedback to all related stakeholders
Ideal Candidate Profile
Minimum 2 years’ experience working as Product Manager in a hyper growth startup
Able to breakdown complex problems into smaller use cases and solutions
Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
Excellent problem solving skills
Strong interpersonal skills to be able to communicate effectively with both external and internal customers.
Ability to speak and write in English and Bahasa and work in a multicultural environment
Possess empathy for our users
Have a genuine interest in logistics and technology
About us:
Do Your Thng (DYT) is a creator community platform with an overarching vision to democratise influence and build a thriving creator community. We offer two solutions. An app for creators that helps them make a living out of content creation. And a self-serve web desk module for marketers to execute influencer campaigns in a quick, frictionless, targeted, and economically attractive manner.
- 2-4years of experience as an iOS developer.
- Must have Working Experience in a product based organization at least 18 months.
- Good Communication skills must.
- Understanding the project requirement intuitively and providing proper time estimation.-Always read for troubleshooting in all important projects. ● Experience in accessing data as JSON/XML using REST API.
- Candidate should have good knowledge of iOS, Swift, xCode and Git. ● Ability to build complex iOS standalone client applications & user interfaces, design & implementation.
- Experience with iOS Frameworks such as UIKit, Auto-layout using storyboards, etc. ● Knowledge of Apple's design principals, application interface guidelines, and experience with
- AutoLayout.
- Good communication skills with the ability to work in a highly-collaborative, agile team
- Strong analytical and problem-solving skills
- Flexibility to learn, and work with new technologies
Sr. Software Developer (Full Stack)
Experience: 3-6 years
Required skills:
- Proficiency in React
- HTML, CSS, Bootstrap and Material UI
- Hands-on experience on working with charting libraries like Recharts, ECharts, plotly.js, D3.js
- Node.js and MongoDB













