Key Account Manager (B2B SaaS, Retention, Upsell)

Job Title: Quality Analyst – Business Development Team

Location: Bangalore, Koramangala

Experience: Minimum 1 year in Inside Sales/Business Development (US/UK Markets)

Department: Business Development

Job Overview:

We are seeking a detail-oriented Quality Analyst to support our Business Development team in ensuring the highest level of performance, communication standards, and client engagement. This role will play a crucial part in enhancing team effectiveness, monitoring lead engagement quality, and identifying areas for continuous improvement in our business development practices.

Key Responsibilities:

• Monitor and evaluate BD team interactions (calls, emails, proposals) to ensure adherence to sales processes, communication standards, and overall client experience.

• Audit discovery calls, presentations, and follow-ups to assess alignment with business goals and customer needs.

• Review and assess proposal responses and RFP documentation for quality, customization, and value proposition.

• Collaborate with BD team members to enhance outreach strategies, pipeline management, and client nurturing efforts.

• Identify training needs and conduct feedback sessions to improve performance metrics and communication effectiveness.

• Track KPIs and conversion metrics to analyze trends, spot gaps, and implement corrective measures.

• Provide inputs on sales strategy refinement and help maintain best practices across outreach, negotiation, and closing activities.

• Maintain documentation of quality standards, audit outcomes, and improvement initiatives.

• Support in ensuring that CRM and lead tracking systems are accurately updated and maintained.

Knowledge, Skills & Abilities:

• Minimum 1 year of experience in inside sales or business development for the US/UK market with revenue-based responsibilities.

• Strong understanding of sales pipelines and lead management across short/mid/long-term goals.

• Excellent written and verbal communication skills with the ability to assess and enhance BD team interactions.

• Skilled in client discovery and proposal review with a strategic, empathetic mindset.

• Exceptional proficiency in Microsoft Suite (Word, PowerPoint, Excel, Outlook).

• Proven ability to work independently and as part of a collaborative, target-driven team.

• High attention to detail and a commitment to continuous quality improvement.

• Understanding of B2B industry trends, market dynamics, and customer drivers.

Key Responsibilities

Salesforce & DealHub Administration

• Own the day-to-day enhancement and support of DealHub CPQ, including its most complex configuration areas: advanced pricing rules and conditions, constraint-based product configuration, dynamic bundles, approval workflows, output document templates, and DealRoom customization
• Manage and maintain the DealHub–Salesforce integration, ensuring data integrity, sync reliability, and alignment between CPQ objects and Salesforce records (Opportunities, Quotes, Products, Pricebooks)
• Own core Salesforce admin tasks: user management, profiles, roles, permission sets, and security controls
• Build and maintain custom objects, fields, record types, page layouts, list views, and validation rules
• Monitor org health, data quality, and storage; perform routine audits and deduplication
• Assist with deployments and release management using Gearset, including change tracking, comparisons, and sandbox-to-production pipelines
• Leverage Sweep.io to support org visualization, documentation, and Salesforce configuration management
• Maintain reports, dashboards, and views to support business visibility and decision-making
• Serve as the primary point of contact for user support across Salesforce and DealHub, and a first-line resource for the broader IS stack
• Troubleshoot and resolve user-reported issues promptly, escalating to senior team members or vendors when needed
• Manage user provisioning and deprovisioning across systems in accordance with IT policies
• Onboard new users with guided setup, training, and documentation
• Maintain a support queue and keep users informed of progress and resolution

Application Configuration & Integrations

• Own and evolve the DealHub–Salesforce integration, including field mappings, sync logic, and troubleshooting data flow issues between the two systems
• Help document system configurations, integration logic, and data flows across the IS stack

Documentation & Continuous Improvement

• Maintain up-to-date internal documentation including user guides, process maps, and system configuration notes
• Identify opportunities to improve user adoption, system usability, and process efficiency across the stack
• Stay current with Salesforce and DealHub releases; proactively flag relevant new features to the team
• Contribute to IS team projects and initiatives as directed by the Business Applications Manager

What We're Looking For

• Hands on experience with DealHub Subscription Billing System and Consumption Based pricing
• Salesforce Administrator certification (ADM 201) - relevant experience will be evaluated alongside other salesforce certifications.
• 3–5 years of hands-on Salesforce experience in a professional or project-based setting
• Solid working knowledge of core Salesforce features: objects, fields, automation, reports & dashboards, user management, and security model
• DealHub experience, including demonstrated proficiency in its most complex configuration areas:
• Advanced pricing rules, tiered and usage-based pricing, and multi-currency scenarios
• Constraint-based and configurable product bundling
• Complex approval workflows and conditional approval chains
• Output document template design and dynamic content logic
• DealRoom configuration and buyer experience customization
• DealHub–Salesforce integration management and troubleshooting
• Clear, professional communication skills — able to explain technical issues to non-technical stakeholders
• Strong attention to detail and ability to manage multiple open requests simultaneously
• Collaborative, team-oriented approach with a genuine interest in helping users get the most from their tools
• Experience with Salesforce Flow or advanced process automation
• Exposure to integration platforms or iPaaS tools (e.g., Workato, Zapier, or similar)
• Experience with data management tools such as Data Loader, Dataloader.io, or Validity DemandTools

Job description

LXL Ideas transforms education through innovative programs and events. We are looking for an Inside Sales Manager to drive sales of subscriptions and memberships to schools and promote participation in our educational events.

Role Overview:

The ideal candidate will be responsible for lead generation and building a pipeline of high-quality prospects. As a manager, you will oversee the inside sales team and act as a strategic partner, focusing on long-term sales strategies.

Key Goals:

• Achieve Sales Targets: Meet or exceed sales quotas and targets set by the company, often measured in terms of revenue, number of deals closed, or new business acquired.
• Generate Leads: Identify and qualify potential business clients through various methods such as cold calling, email campaigns, and social media outreach.
• Build and Maintain Relationships: Develop strong relationships with key decision-makers within client organizations to facilitate long-term business partnerships and repeat sales.
• in: Implement strategies to ensure high levels of customer satisfaction and loyalty, aiming to reduce churn and increase upsell opportunities.
• Expand Market Share: Identify and penetrate new market segments or geographic areas to broaden the company’s customer base.

Responsibilities:

• Lead Generation: Research and identify potential leads, conduct outreach to prospects, and create opportunities for initial contact and engagement.
• Sales Presentations: Conduct virtual or in-person presentations and demonstrations of products or services to potential clients, highlighting the value and benefits relevant to their needs.
• Proposal Development: Prepare and deliver tailored proposals, including pricing and contract terms, that address the specific requirements of each client.
• Negotiation and Closing: Negotiate terms and conditions of sales agreements, handle objections, and close deals to achieve sales targets.
• CRM Management: Use Customer Relationship Management (CRM) software to track interactions, manage the sales pipeline, and maintain accurate records of client communications and progress.
• Market Research: Stay informed about industry trends, competitor activities, and market conditions to effectively position the company’s products or services.
• Collaboration: Work closely with marketing, customer service, and product teams to ensure alignment in messaging, support, and delivery of client solutions.
• Reporting: Provide regular updates and reports on sales activities, pipeline status, and performance metrics to management.
• Customer Service: Address and resolve any issues or concerns from clients promptly and professionally to ensure a positive experience and ongoing relationship.
• Training and Development: Continuously improve sales skills and product knowledge through training, workshops, and self-study to stay competitive and effective in the role.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 2-3 years of relevant management experience.
• Excellent communication skills.
• Strong team player.
• Self-starter with a proactive approach.

An Inside Sales Executive in a B2B environment needs to be highly motivated, persuasive, and skilled in relationship-building to succeed in this dynamic and challenging role.

We are looking for an enthusiastic Digital Marketing Intern to join our team. This is an unpaid internship opportunity ideal for students or fresh graduates looking to gain hands-on experience in digital marketing.

Responsibilities:

- Assist in managing social media accounts and creating engaging content

- Support SEO efforts including keyword research and on-page optimization

- Help plan and execute email marketing campaigns

- Track and analyze website traffic using Google Analytics

- Research and identify new digital marketing trends and opportunities

- Assist in creating content for blogs, social media, and other digital platforms

Requirements:

- Pursuing or recently completed a degree in Marketing, Communications, or related field

- Basic knowledge of social media platforms (Instagram, Facebook, LinkedIn)

- Familiarity with SEO concepts and digital marketing tools

- Good written and verbal communication skills

- Eagerness to learn and take initiative

What You Will Gain:

- Hands-on experience in digital marketing

- Mentorship from experienced marketing professionals

- A certificate of completion and letter of recommendation

- Portfolio-building opportunities

Key Responsibilities:

1. Software Development:

- Design, develop, and maintain robust, scalable, and high-performance applications using the .NET framework.

- Implement and test software components to meet project requirements.

- Collaborate with other team members to understand business needs and translate them into technical specifications.

2. Review and Optimization:

- Conduct code reviews to ensure code quality, best practices, and adherence to coding standards.

- Identify and implement performance optimizations to enhance the overall efficiency of the applications.

3. Troubleshooting and Debugging:

- Investigate and resolve software defects and issues in a timely manner.

- Perform debugging and troubleshooting activities to identify and fix software bugs.

4. Documentation:

- Create and maintain technical documentation for software components, processes, and procedures.

- Provide clear and comprehensive documentation to assist other team members and stakeholders.

5. Collaboration:

- Work closely with cross-functional teams, including product managers, designers, and QA engineers, to deliver high-quality software solutions.

- Participate in Agile/Scrum development processes and contribute to sprint planning, daily stand-ups, and retrospectives.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience as a .NET Developer or Software Developer.

- Strong proficiency in C# and the .NET framework.

- Experience with ASP.NET MVC, Web API, and other relevant technologies.

- Knowledge of front-end technologies such as HTML, CSS, and JavaScript.

- Familiarity with database systems, particularly SQL Server.

- Understanding of software development best practices, design patterns, and architecture.

- Excellent problem-solving and debugging skills.

- Strong communication and collaboration skills.

Preferred Skills:

- Experience with cloud platforms, such as Azure or AWS.

- Knowledge of DevOps practices and tools.

- Familiarity with containerization and orchestration technologies (Docker, Kubernetes).

- Experience with agile development methodologies.

Benefits:

- Competitive salary

- 5 days working

- Professional development opportunities

- Flexible work schedule

Position(s): Executive/ Senior Executives – Tele-sales/ Inside Sales 

Location(s): Hyderabad

Job Brief:

We are looking for enthusiastic and talented Tele Sales/ Inside Sales Representative that thrives in a competitive and quick sales cycle environment.

Responsibilities:

•       Sourcing new business opportunities through inbound lead follow-up and outbound calls and emails.

•       Understanding customer needs and requirements and accordingly suggesting the best solution.

•       Close    new      business            by         qualifying          opportunities  and securing            online demonstrations/meetings with key decision makers.

•       Attend sales meetings, work closely with the team, and keep current with all product information, pricing, and contract terms.

•       Staying informed about competing products, new technologies, and services.

Desired Skills & Experience:

•       0-5 years of Tele / Inside sales experience in the B2B market with demonstrated success in solution sales domains such as enterprise software. 

•       Demonstrated experience developing new business relationships at all levels of enterprise organisations.

•       Excellent verbal and written communications skills.

•       Strong listening and presentation skills.

•       Comfortable selling tech product over calls and web presentation tools.

•       Ability to multi-task, prioritise, and manage time effectively.

•       Minimum qualification: A bachelor's degree in any discipline.

A proven sales record and experience selling SaaS/PaaS products will be a big plus

Designation : Technical Lead/ Architect  – Java

Experience: 6+ yrs

Location: Noida

Skills- Must have: Architect exp, design, Strong on Java, cloud, latest tech stacks, hands-on, problem-solving, communication skills, client handling, sprint planning & execution, micro services, spring

 Tech Skills Required:-

-7+ years of design/implementation/consulting experience with distributed applications.

- Experience in infrastructure architecture, database architecture, and networking

- Experience architecting/deploying/operating solutions

- Experience migrating or transforming legacy customer solutions to the cloud

- Working experience on Spring boot / similar frameworks using Java8/11

- Exposure to REST services, web sockets, SOAP services.

- Databases MySQL, PostgreSQL, NoSQL  like MongoDB, Cassandra

- Queuing Systems like Rabbit MQ, ActiveMQ, Kafka

- Implemented MicroServices using design patterns like service discovery, circuit breakers, API Gateway, open-tracing.

- Experience in Security standards like OAUTH2.0, UMA, OpenID-connect.

- Hands-on knowledge on container tools like docker, podman

- Excellent in Problem-solving & solutioning

- Excellent communication skills

- Working knowledge on either of the Top 3 cloud solutions 

Good to have:-

- gRPC

- Kubernetes/Openshift

- Pivotal Cloud Foundry, PKS

- GitHub profile with commit history.

- Certification equivalent to Solutions Architect.

Position: Operations Manager

Domain: US, Healthcare

Job Description-

Roles & Responsibility

• You will be responsible for handling multiple processes and LOBs.
• Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
• As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
• Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
• Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
  Leverage data to continuously improve.
• Link all the programs to business metrics and build solutions keeping that in mind.
• Scale-up team by proper budgeting and co-owning the budget.
• Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
• Deliver business goals for processes handled.
• Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
• Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
• Co-owner in the process of budget planning.
• Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
• Possess strong communication and leadership skills
• Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
  Outstanding attention to detail; Exceptional problem solving & analytical skills
• Be a self-starter
• Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
• Experience in business process improvement

Experience & Education Qualification:

• Existing Experience as a Sr. Operations Manager is a plus.
• Experience in handling multiple processes and LOBs simultaneously is a plus.
• Graduation is a must.
• MBA is a plus.

Timings

• Fixed shift 7:30pm - 4:30am
• Fixed weekend off.
• No transportation

Looking forward to your response.

Regards,