
Key Account Manager (B2B SaaS, Retention, Upsell)
at E-Commerce Industry
ROLES AND RESPONSIBILITIES:
Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.
KEY RESPONSIBILITIES:
- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores
- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams
- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint
- Lead contract renewals, commercials and negotiations with a solutions-first mindset
- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
- Champion account governance and escalation resolution to ensure high-quality delivery and service experience
IDEAL CANDIDATE:
Skills & Competencies:
- Strong enterprise account management and SaaS upsell experience
- Commercial ownership & contract negotiation excellence
- Customer-centric problem solving & strategic account planning
- High stakeholder management maturity (multi-country/global exposure preferred)
- Excellent storytelling & data-driven business impact articulation
Must Have:
- 7-9 years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms
- Proven track record of driving NRR (120%+ preferred) within assigned accounts
- Experience leading renewals, upsells and enterprise commercials
- Ability to build deep customer trust and long-term strategic relevance
- Strong fluency in business metrics, product adoption modeling, and value realization frameworks
- Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar
- Ability to manage clients independently with minimum supervision
PERKS, BENEFITS AND WORK CULTURE:
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.

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Job Description:
Job Title: QA/Test Management Engineer
Location: Bangalore & Mumbai
Experience Level: 2-8 Years
Notice period: Immediate to serving notice period up to 45 days
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. Part of a Global test management team working in the Regulatory reporting domain.
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Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts
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Skillset Required
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Qualification & Age Criteria
Educational Qualification:
Minimum 12th Pass.
Graduation ,Diploma or certification in Hospitality/Hotel Management is an added advantage.
Experience:
3–5 years of experience in QSR, restaurant, or hospitality industry preferred.
Age Criteria:
22 to 30 years (flexible based on experience and role suitability).
Language Skills:
Good proficiency in English and Hindi
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Position: Student Counselor
Experience Required: 3–4 Years
Salary Range: ₹30,000 – ₹45,,000 per month
Location: Kurukshetra, Haryana
Company: Digimaniac (Marketing Agency & Educational Institute)
About Us:
Digimaniac is a growing digital marketing agency and training institute in Kurukshetra. We provide marketing solutions to clients across industries and also train students in professional digital marketing skills.
We are looking for a Counselor who will play a vital role in guiding students, handling inquiries, and supporting admissions for our institute.
Key Responsibilities:
- Counsel students on courses, training programs, and career opportunities
- Guide students through the enrollment process and answer queries
- Maintain regular follow-up with students and parents
- Organize and participate in seminars, workshops, and counseling sessions
- Keep updated with the latest industry trends and course offerings
- Maintain records of student interactions and progress
Requirements:
- Strong communication and interpersonal skills
- Ability to listen actively and provide constructive guidance
- Prior experience in counseling or academic advisory preferred
- Good organizational and time-management skills
- Bachelor’s degree in any discipline (Education or Psychology preferred)
Why Join Us?
- Opportunity to make a real impact on students’ futures
- Supportive and collaborative work culture
- Professional growth opportunities
Requirements:
•Proficiency in programming/scripting with Kotlin/Espresso
•Strong experience in developing Automation scripts, Automation framework
•Experience in automation of Mobile application and Rest APIs using Kotlin/Espresso framework
•Strong knowledge of automation tools/framework such as Espresso, Appium
•Hands-on expertise in using Kotlin programming
•Hands-on expertise in Atlassian tools like Jira, Bitbucket, Confluence etc.
•Experience with CI/CD tools such as GitHub, Jenkins, CI/CD
•Experience in using docker containers as automation execution engine
•Experience working in an Agile/waterfall development process
•Strong conceptual and problem-solving skills
•Logging Defects with relevant analysis and working on the same till closure with the root cause
•Expertise in Agile / iterative testing
•Experience in integration testing is an added advantage
•Experience in design and development of automation framework
•Experience in deriving quality metrics for Automation Delivery
•Experience in setting up CI/CD pipeline for automation execution
- Getting candidate registered on tool
- To release bulk offers within TAT.
- Close salary discussions with selected candidates.
- Ensure timely onboarding.
- Submission of back papers.
- Keep checking on BGC clearance and getting insuff cleared if any.
- Work From Office
(NOTE-we are lookking for those ho can join immediatley or within 15-20days of notice period)
Job Description:
Passionate about making an impact, have a high level of energy and resilient when met with challenges. In addition, you will possess the below:
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• Does component /module/ sub- system design with Micro services
• Good to know NoSQL database, MongoDB
• Store user identities and authenticating requests using JWT
• Experience in deploying application to the cloud with Docker, docker compose and Kubernetes
• Good exposure in handling commands, events, handlers and other design patterns
• Delve into unit- and integration-testing the distributed system
• Experience in developing mobile apps (Android and iOS)
• CI/CD pipeline experience (Jenkins, CircleCI, or other)
• Supports in project estimation, planning
• Performs the role of a Specialist by ensuring the consistency and efficient integration of the separate modules of software that meets the product specification.
• Manages technical communication with partners and stakeholders
• Up-to-date with the latest trends, techniques, and technologies in cloud computing
• Strong team player
• Agile development, Scrum, Scaled Agile Framework (SAFe)
• Ability to engage with multi-site teams in a multi BU environment
• Excellent abstraction and analytical skills
• Excellent communication and documentation skills
• Ability to stay focused on the target in an ambiguous situation.
• Proactive and self-driven
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• 8+ years professional experience in commercial or web-scale system software development and delivery Strong analytical skills
• 5+ years Experience in building micro services using .NET core, MVC core, JavaScript, XML
• Awareness – Python, Django, PHP, Angular, CSS
• 2+ year hands-on Azure experience.
• Experience in handling messages through distributed system
• Date store - SQL Server, MySQL, PostgreSQL, Redis etc
• In-depth hands on technology experience in the following areas:
o Strong in Object Oriented Programming concepts
o Experience in developing software using C# .NET, Cloud (Azure), SQL Server, CI/CD pipeline
o Experience in Test driven development using NUnit, mocking framework
o Database - SQL server, ORM and PostgreSQL, Redis
o Mobile application development and architecture aware
o Client/server - Networking, multithreading
o Deployment - Docker, Kubernetes
o Understanding of Cloud concepts, cloud deployments
o In depth understanding of ASP.net, MVC, IIS, security, Web API
o Working knowledge of Azure
o Exposure to Agile Scrum way of working, pair programming
o .NET Core, Web API, WPF, MVVM
o REST, JSON, JSON Schema
o Client / server, networking,
o Internet services, Windows Services, Security
o Any unit test framework (Nunit,MSTest), Mocking Framework (Moq,RhinoMock), TDD, Git , Jira
• 5+ years experience in Architecting solutions in software industry
• Experience architecting large scale web applications/products is a MUST
• Experience with technologies like .Net technologies, ASP.net Core, PHP, Angular, MySQL, Node.js, Python, Django, PostgreSQL & other new- edge technologies
• Experience with architecting, developing, and deploying on Azure Cloud platform is a must
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Education
Bachelor or Masters Education in electronics, computer, software engineering or other relevant discipline.
Our client is a digital marketing consultancy, services and training company. As digital marketing partners, they help businesses leverage the online space, through effective and profitable online marketing strategies, through various internet marketing techniques. Their team includes professionals who are experts of this field and have experience of carrying out successful campaigns for SMB and MNCs across North America, Europe, Asia Pacific and India. They focus on providing quality training and high impact consultancy on Digital Marketing.
The company co-founded by two Ex-Googlers, has currently launched India's first digital marketing simulation tool, allowing students and professionals to get hands-on experience in all major global search platforms like Google, Bing, Yahoo etc. by playing with virtual money and learning the real time optimization for higher conversion rate and better ROI.
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