Key Account Manager (B2B SaaS, Retention, Upsell)

Role Summary: 

As a Lead Backend Engineer at our dynamic tech company, you will play a pivotal role in shaping the backend architecture and leading a talented team of 5-6 engineers. Your expertise in a diverse tech stack and your leadership skills will be essential in driving our backend projects to success.

Key Responsibilities:

• Guide and mentor a team of 5-6 backend engineers. Ensure the team delivers high-quality code, adheres to best practices, and meets project deadlines.
• Hands-on development using TypeScript, Node.js, and Nestjs to build robust and scalable backend systems.
• Proficient in managing databases PostgreSQL and MongoDB. Implement efficient data storage and retrieval strategies.
• Expertise in Elasticsearch
• Work with Neptune and Gremlin to handle complex data structures and relationships.
• Conduct code reviews, enforce coding standards, and maintain high-quality software.
• Work closely with frontend teams, designers, and product managers to ensure seamless integration and alignment with business goals.
• Plan, track, and report on project progress. Manage resources effectively to meet deadlines.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Minimum 5 years of experience in backend development.
• Strong proficiency in TypeScript, Node.js, Next.js, PostgreSQL, MongoDB, Elasticsearch, Neptune, and Gremlin.
• Proven experience leading a team of engineers.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Experience in a fast-paced, agile environment.
• Prior experience in a similar lead role.
• Contributions to open-source projects or a strong GitHub portfolio.

What We Offer:

• Competitive salary and benefits package.
• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• A chance to work on cutting-edge technologies.

About Us:

Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally. Backed up by investors from Silicon Valley, Info Edge Ventures, and BEENEXT Asia, we are headquartered in Mumbai, India.

QuickSell:

QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today over 7000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders with objectives like dynamic product showcase and ordering booking over WhatsApp. For more details, check out our website: https://quicksell.co/

DoubleTick: 

DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging, chatbots, and role-based access. For more details, check out our website: https://doubletick.io/

Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc. 

Department: Inside Sales – Domestic (B2C)

Employment Type: Full-Time

Qualification:

• Minimum: SSC (10th Pass) or HSC (12th Pass)

Language Requirements:

• Mandatory: English + Hindi
• Preferred: English + Hindi + Any Regional Language

Experience Required:

• Minimum 1 year of experience in:
• BPO Sales (Domestic Voice Process)
• Inside Sales / Tele-Sales
• Collections / Pre-Sales / Lead Generation
• (B2C experience preferred)

Key Skills:

• Excellent communication in English & Hindi
• Confident and persuasive approach
• Strong in up-selling and lead conversion
• Target-driven & self-motivated
• Ability to handle objections and customer queries
• Good listening and interpersonal skills

Roles & Responsibilities:

• Make outbound sales calls to domestic leads/customers
• Understand customer requirements and pitch suitable products/services
• Drive lead generation and convert leads into sales
• Maintain CRM records and update call logs
• Follow-up with prospects and handle queries effectively
• Achieve daily/weekly/monthly sales targets
• Deliver excellent customer experience through quality conversations

Developing Marketing Strategies: Creating comprehensive plans to market properties effectively. This includes identifying target audiences, setting marketing goals, and determining the best channels to use (e.g., social media, email campaigns, print advertising).

Creating Marketing Materials: Designing and producing various materials such as brochures, flyers, newsletters, and online content. This often involves working with graphic designers and copywriters to ensure high-quality, persuasive content.

Wifi Dabba provides internet infrastructure for homes & offices. We build & deploy networks that are faster and more affordable. Our full-stack approach combines hardware, software, and operations so that anyone can easily set up and run a modern network.

About the role

The Marketing team is responsible for driving Dabba's growth and brand affinity. The Marketing team works cross-functionally with sales, partnerships, product, ops, customer success, and design teams.

We are looking for someone to start and lead our editorial team. In this role, you will have the opportunity to help build out the new function, establish our editorial and content strategy across all of our owned platforms, and help drive new business and the adoption of Dabba's products and services. You will work closely with Dabba's founders and cross-functional leadership teams.

We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.

You will have an impact by

Developing Dabba's editorial strategy to increase awareness and trust

Creating and maintaining editorial calendars that align with the rest of the business’s priorities, including demand generation campaigns, product launches, and SEO

Owning and maintaining Dabba's blog, resources and guides, working collaboratively with stakeholders to develop relevant and timely content

Writing, reviewing, and editing short and long-form content, including website copy, white papers, and blogs

Collaborating with our subject matter experts (product, engineering, operations teams) to develop helpful and impactful written pieces for our target audiences

Creating and driving our SEO strategy to increase top-of-funnel awareness

Define, document, and maintain our style guides and editorial guidelines

You might be a good fit if

You have 5+ years of experience in B2B content marketing

You have excellent writing and editing skills

You have a proven track record of developing engaging content that drives business results across the funnel

You have experience copyediting and developing style guides

You demonstrate strong collaboration, decision-making, and communication skills

You are results-oriented and self-motivated, able to think strategically and execute tactically

You can effectively communicate value propositions and drive initiatives across diverse audiences

You are highly resilient and remain optimistic in the face of adversity — you see the challenge as an opportunity for growth and impact

You possess strong research skills and are naturally curious — you love learning new things and are excited to teach others new concepts

You are collaborative and enjoy working on teams

You are an excellent internal communicator

You excited about building strong content programs within a company that is positioned with aggressive growth goals

You are hyper-organized about prioritizing project requests and committing to deadlines

If you are interested in joining us

We encourage you to reach out even if your experience doesn't precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.

Tell us a little bit about yourself and why you are interested in what we are doing

Attach your resume

Include the URL to your LinkedIn

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

iOS Developer responsibilities include: 
Designing and building advanced applications for the iOS platform Collaborating with cross-functional teams to define, design, and ship new features. Unit-testing code for robustness, including edge cases, usability, and general reliability. Job brief We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Responsibilities

Design and build advanced applications for the iOS platform Collaborate with cross-functional teams to define, design, and ship new features. Unit-test code for robustness, including edge cases, usability, and general reliability. Work on bug fixing and improving application performance. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements 
MCA / BE /B.Tech Computer Science / IT Proven working experience in software development Working experience in iOS development. Have published one or more iOS apps in the app store A deep familiarity with Objective-C, Swift and Cocoa Touch Experience working git.