Cloud Administrator (AZURE)

• Key Skills / Keywords

  E-commerce website, E learning Application,

  
  

  Good in creating:

  Functional specification document

  Use Cases

  Data flow diagrams
  
  Salary

  Salary is not a constrain

  Job Description / Responsibilities

  Understanding requirements and creation of scope of work document

  Efficient in work ethics and discipline

  
  

  • Validate project viability 

  • Discuss the brief with the client and define SMART objectives 

  • Ask for requirements, budget, deadline & milestones 

  • Discuss the project with Delivery Leads 

  • Provide a ballpark estimate & timeline 

  • Share and discuss with the client 

  • Get Client approval on ballpark budget, timeline & requirements

  • Create a project tracker spreadsheet 

  • Timelines

  • Milestones and Deliverables

  • Create an activity tracker for the project 

  • Setup meeting with team members (Design, Development, Testing and Support)

  • Project Understanding to team

  • User Journey

  • Functionality

  • Verify requirements and get more clarity 

  • Risk Identification 

  • Review 

  • Client Meeting after meeting with the team to validate requirements and get more clarity

  • Update document

  • Change request and approval or parking of the new requirement

  • Risk mitigation strategy

  • Create a project communication plan

  • Identify team members and send weekly update meetings to client

  • Constant communication with the client for clarity on the requirements or features

  • Create weekly status tracker

  • Daily Meeting internal 

  • Activity updates

  • Weekly Meeting with client

  • Take regular Project Updates

  Qualifications and Preferred Skills

  Good communication skills

  Good presentation skills

  Must Have

  FSD Creation, Discipline, Ecommerce experience

  Joining

  One month

Role: Backend Developer

Role & Responsibilities / What you will do?

• Participate in design and implementation of the overallBackend architecture.
• Understand Architecture Requirements and ensure effective Design, Development,
• In depth knowledge of NodeJS, ExpressJs. (plus point if having knowledge of GOLang)
• In depth knowledge of Databases like MongoDB, MySQL, CouchBase, Cassandra and search engine like elastic
• OTT Streaming platform knowledge includes functional areas such as - Media Processing ,Content Management system
• Problem Solving – Ownership, Proactive and Systematic approach.
• Enable absorption of latest technologies in the product line.
• Ensure best practices in software development are institutionalized.
• Problems across multiple environments and operating platforms.
• Validation, Testing and Performance, monitoring etc

Requirements / What you should have?

• Understanding and knowledge of Front end is plus point.
• Continuous integration (Jenkins) and version control (Git) etc.
• Good Error and Exceptional Handling Skills.
• Identify bottlenecks and bugs and recommend system solutions by comparing advantages and disadvantages of custom development.
• Contributing to team meetings, troubleshooting development and production 

Requirement for Python Developer

Require more than 3 years of hands-on experience with Python and associated third-party libraries.

Should have strong logical and programming skills.

Experience with Django and DRF.

Should have knowledge about MongoDB

Coordinating with the team and sharing ideas in project planning and development

Main Responsibilities of a Python Developer

· Experience with DevOps technologies and Knowledge about APIs to architect cloud-ready applications

· Strong verbal and written communication skills

· Writing effective and scalable Python codes

· Designing and implementing robust applications

· Debugging applications to ensure low latency and high-availability

· Integrating user-facing elements with server-side logic

· Implementing security and data protection

· Accommodating various data storage solutions

• Minimum 2 years of experience. Individuals with a higher degree of expertise will be considered for senior opportunities
• Minimum Bachelor Degree in Computer Science, Computer Engineer or related fields
• Experience working with and presenting summaries of large datasets
• Experience working with JavaScript , Reactnative and frontend frameworks
• Experience on system designs and architecture.
• Working experience with large, complex Enterprise dashboards is a plus.
• Passionate about innovating, learning new skills and technology
• Comfortable working on frontend and backend tasks is a plus

· Participate in the entire application lifecycle, focusing on coding and debugging

· Write clean code to develop functional web applications

· Troubleshoot and debug applications

· Perform UI tests to optimize performance

· Manage cutting-edge technologies to improve legacy applications

· Collaborate with Front-end developers to integrate user-facing elements with server- side logic

· Gather and address technical and design requirements

· Provide training and support to internal teams

· Build reusable code and libraries for future use

· Liaise with developers, designers and system administrators to identify new features

· Follow emerging technologies

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Managing the channel sales of districts coming under your area.
• Hiring marketing team to manage sales in the respective districts, blocks & panchayats coming under your zone.
• To oversee sales operation with several counties in a particular geographical location.
• Reaching the target and goal set of your area.
• Establishing, maintaining and expanding your customer base.
• Establishing, maintaining and expanding your customer base
• Servicing the needs of your existing customers
• Increasing business opportunities through various routes to market.