Customer Success Manager (SAP SuccessFactors)

What you bring to the team:

User Advocacy: Champion the users throughout the design process and prioritize their needs throughout the product development cycle. You are someone who balances user needs with platform constraints while solving complex problems.

Inspire with Innovation: Brainstorm and conceptualise solutions that set new industry standards and deliver seamless, high-quality end-to-end experiences. You will be a part of a fast-paced team that works across other departments to create inclusive solutions.

Cross Functional Collaboration: You have a proven ability to work closely with product managers, engineers, marketers, and other stakeholders translating product requirements into functional, user-friendly designs. Being a part of a cross functional team, you are someone who can leverage collaboration methodologies like design workshops and thrive in fast-paced environments to build quality designs that benefits the user.

Investigator: You question assumptions and clarify requirements throughout the design process. You are a keen observer of user behaviour and can reframe problems to uncover innovative solution spaces while collaborating with your peers. You can think on your feet and come up with realistic trade-offs as the situation requires.

Position:

Manager – Business Development & Partnerships

Location:

Pan India – Hybrid / Remote Work

Reporting To:

National Head – Business Development & Partnerships

Job Summary:

The Manager – Business Development & Partnerships will be responsible for spearheading strategic growth initiatives, forging alliances, and scaling companies India's presence across regions and service verticals. This role combines strategic sales leadership with high-impact partnership development. The ideal candidate will have strong B2B experience in certification/compliance services, proven leadership abilities, and a growth mindset. This is a senior role with high visibility and direct contribution to organizational expansion.

Key Responsibilities:

Strategic Sales Leadership

- Lead regional and national revenue growth plans for management

system certifications, sustainability programs, training, and cyber

assurance services.

- Own and drive sales forecasting, funnel management, and target

achievement across assigned sectors.

- Collaborate with operations and delivery teams for customized client

solutions and seamless service fulfillment.

Partnership Development & Alliances

- Identify, evaluate, and build strategic partnerships with consulting

firms, technology partners, training organizations, industry

associations, and government bodies.

- Develop reseller/affiliate programs to extend companies India’s market

reach.

- Manage MoUs, partnership contracts, and alliance performance

tracking.

Large Account Management

- Manage high-value enterprise accounts across sectors (e.g., Pharma,

IT, Energy, Infrastructure, etc.).

- Work with CXO-level stakeholders to position company India as a long-term assurance partner.

- Drive cross-selling and account mining initiatives to maximize account

lifetime value.

Team Development & Mentorship

- Lead and mentor a team of Business Development Executives,

Assistant Managers, and Regional Sales Reps.

- Conduct periodic reviews, pipeline evaluations, and skills development

initiatives.

- Build a performance-driven culture focused on consultative value

selling. Market Intelligence & Strategic Initiatives

- Monitor market trends, emerging compliance needs,

government/regulatory shifts, and competitor strategies.

- Recommend new product/service opportunities aligned with client

needs and global standards evolution.

- Support brand positioning through event representation, panel

discussions, and industry networking.

Key Qualifications and Skills:

Education:

- Bachelor’s degree in business, Engineering, Science, or equivalent.

- MBA/PGDM in Marketing/Sales or related specialization preferred.

Experience:

- Minimum 8 years of experience in B2B business development, with at

least 3 years in a managerial/leadership role.

- Strong exposure to the Certification, Auditing & Training ecosystem.

- Experience in strategic partnership building and key account

management is essential.

- Prior experience in ISO certification, auditing, training, regulatory

compliance, or consulting services is mandatory.

Skills:

- Leadership and team-building ability with strong stakeholder

management.

- Excellent consultative sales and negotiation skills.

- In-depth understanding of standards, compliance lifecycles, and ESG

trends.

- Fluent communication and presentation skills for CXO engagement.

- CRM proficiency and comfort with business analytics/reporting tools.

Key Performance Indicators (KPIs):

- Achievement of individual and team sales targets.

- Client acquisition, satisfaction and retention rates.

- Timely and accurate reporting of sales activities.

Compensation:

- Competitive base salary with industry-leading variable/incentive

structure

- Leadership L&D programs and standard/certification sponsorships

- Travel reimbursements and executive-level benefits

- Long-term growth opportunities into national/regional leadership

Roles & Responsibilities:

• Create accurate 2D and 3D drawings, models, and designs using AutoCAD.

• Prepare Basic Engineering Documents such as PFD (Process Flow Diagrams), P&ID (Piping and Instrumentation Diagrams), and HFD (Hook-Up Flow Diagrams).

• Design and draft detailed layouts, including: Equipment Layouts Civil General Arrangements (GA) Piping Layouts & Isometrics Electrical Layouts Piping Bill of Quantities (BOQ)

• Collaborate closely with design and development teams, project engineers, and proposal engineers across various projects.

• Convert conceptual designs into detailed engineering and manufacturing drawings.

• Incorporate revisions, modifications, and changes into existing drawings as per updates and site feedback.

• Attend client kick-off meetings and conduct site visits for surveying and civil inspection.

• Ensure all drawings comply with industry standards and company guidelines.

• Maintain and organize a comprehensive library of project drawings and documentation.

• Familiarity with various STP technologies like MBBR, SBR, ASP, and MBR.

• Manage multiple drafting assignments in a time-bound manner with minimal supervision.  

Required Skills & Tools:

• Proficient in AutoCAD with strong skills in both 2D and 3D drafting.

• Working knowledge of related tools such as: Revit SketchUp Adobe Creative Suite

• Good understanding of engineering and architectural standards.

• Excellent attention to detail and accuracy, ensuring dimensional and specification correctness.

• Strong project management and organizational skills.

Apply here: https://grnh.se/04111a9b4us

Drive growth at one of the fastest-growing companies in America. 

Fresh Prints is an NYC-based custom apparel brand. We find incredible students and give them training and support to build the business at their schools. We have 600+ students who will do $40+ million in sales over the next 12 months. 

You’ll be focused on the next $100 million. How do we create unique value propositions? How do we optimize the existing revenue channels and develop additional revenue channels? How do we usher in the next stage at Fresh Prints? 

Those are the questions the members of our cross-functional Growth Team work on every day. They do so not as developers, designers, or marketers but as entrepreneurs determined to drive the business forward. 

This role is perfect for someone with 2+ years of experience in marketing, project management, data, and related roles. For the right person, this role offers an uncapped opportunity. With time, the role will develop into a higher-level role, and you’ll be given the opportunity to be a leader in the space.

We’re looking for someone willing to take ownership of projects, demonstrate resourcefulness, be super attentive to details, be proactive, stay calm under pressure, and execute on tight deadlines. The ideal candidate should love taking on new challenges.

Needless to say, you’ll grow as Fresh Prints grows. You’ll get the time and support you need to learn, develop professionally, and have a big impact. 

Description of the Role 

• Design and implement revenue-generating initiatives, including campaigns, promos and workflows.
• Coordinate campaign launches and ensure timely execution.
• Collaborate with creative teams to develop compelling marketing materials and content.
• Create personalized marketing programs that enhance customer experience at various stages of the customer lifecycle.
• Work with channel managers to plan, execute, and optimize multi-channel marketing campaigns (email, SMS, Ads, etc.)
• Monitor campaign performance and implement improvements to maximize ROI, engagement, and retention.
• Utilize customer data and analytics to inform marketing strategies and decisions.
• Regularly report on key metrics related to revenue, campaign performance, and engagement.
• Work closely with Sales, Product, Tech, and the rest of the Growth team to align on goals and strategies.

Requirements 

• 2+ years of experience in marketing, project management, data, or related roles.
• An MBA or relevant advanced degree is a plus.
• Demonstrated experience in effectively leading and managing teams, fostering collaboration, and driving team performance towards shared goals.
• Proven track record of developing and executing successful revenue strategies.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Super detail-oriented and meticulous with work
• Strong time management & prioritization skills
• Excellent communication and collaboration skills.
• Self-motivated and excited to work on different projects

Personal Attributes 

• Proactive. You believe it’s always on you to ensure that anything you do is a success
• In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone
• Goal-oriented. You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved
• Calm under pressure. You have a sense of urgency but channel it into productively working through any issues
• Super attentive to detail. You have an eagle’s eye for detail and can catch any mistake within seconds

Compensation & Benefits 

• 14 lakhs (per annum) 
• Health Insurance 
• Mental Health Benefits
• The opportunity to learn a lot rapidly 
• Working with a talented and busy team dedicated to building a business together

Details 

• This is a WFH role and could be based anywhere in India
• Hours are Monday - Friday, 12:30 PM IST - 9:30 PM IST 

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Web / FE design

VueJS

Bootstrap

Java Script

Node.JS

Python

SQL Server

Azure

Agile

Skills and Experience:

• 2 years experience on the aforementioned tech stack
• 3+ years overall mobile app development experience
• Excellent English communication skills
• Ability to work as an individual contributor as well as a team player
• Must have experience on native iOS or Android development without Flutter
• Should thoroughly know app store/play store build deployment process
• Strong knowledge of SQL queries, stored procedures, and functions

Responsibilities:

• Coding,  and debugging in Flutter
• Interaction with the client to understand their requirements
• Participating in task estimation
• Collaboration with team members to ensure smooth and quality deliveries.