Quality Analyst Support

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Job Title: Practical Coordinator

Location: Mumbai

Employment Type: Full-time, In-Office Work (6 days per week)

Job Description:

• Conduct outbound calls to students who have completed their theory classes to assist them in scheduling their practical training sessions as part of the Personal Training Course.

• Manage incoming requests from students across various communication channels, including phone calls, emails, WhatsApp, and messages, ensuring effective communication and clarity regarding practical training schedules.

• Maintain and update practical scheduling data in Excel and Google Sheets, ensuring accuracy and accessibility for all relevant Stakeholders.

• Generate and distribute scheduling reports for review, tracking, and reference purposes.

If anyone intt then apply through link:-  https://tiny.cc/NGtalent  

Job Title: React Native Developer

Location: Mumbai (Andheri)

Work Mode: Work from Office (5 Days a Week)

Experience Required: Minimum 2 Years

Company: Deqode

About Deqode

At Deqode, we help businesses solve complex challenges using cutting-edge technologies. As a digital transformation partner, we work with global clients across industries, delivering scalable, secure, and innovative digital solutions. Our technology expertise spans blockchain, AI/ML, enterprise mobility, cloud computing, and modern application development.

Position Overview

We are actively seeking a React Native Developer with 2+ years of experience to join our mobile development team. The ideal candidate should have a strong command over React Native and JavaScript, and be capable of building high-quality cross-platform mobile applications. You’ll work on impactful projects for our global clients and collaborate with designers, backend developers, and product owners in an agile environment.

Key Responsibilities

• Design and develop scalable and maintainable mobile applications using React Native
• Implement reusable components and libraries that align with project architecture
• Integrate third-party libraries and backend APIs to deliver feature-rich apps
• Ensure application performance, responsiveness, and cross-platform compatibility
• Participate in end-to-end development: requirements gathering, design, development, testing, deployment, and maintenance
• Conduct code reviews, write unit tests, and maintain coding best practices
• Collaborate with UI/UX designers to implement intuitive interfaces
• Troubleshoot and debug issues across Android and iOS devices

Required Skills and Qualifications

• Minimum 2 years of experience in React Native development
• Strong expertise in JavaScript (ES6+) and modern frontend principles
• Proficiency with Redux, MobX, or Context API for state management
• Experience with RESTful APIs and asynchronous programming (Promises, Async/Await)
• Familiarity with Android Studio and Xcode for native builds
• Solid understanding of mobile UX/UI principles and performance optimization
• Experience with Git, version control systems, and CI/CD tools
• Basic working knowledge of HTML/CSS

1. Tracking/management of all software assets to include internal license assessments
2. Participate in software vendor contract/license negotiations and the development of software licenses and associated maintenance contracts.
3. Knowledge in SW license procurement & hands on experience in Ariba tool.
4. Prepare and assist in the performance of periodic compliance report
5. Provide support to end users regarding specific vendor product use rights
6. Assist in the establishment of internal and controls related to software asset management, governance and compliance
7. Exposure in Oracle, MS, IBM, Adobe and other enterprise licensing.
8. Handled Cloud – AWS, Amazon, GCP & Billing
9. Participated in license compliance audit.
10. Tracking/management of software license governance and compliance in accordance with enterprise policy, process, procedures and controls by internal staff and external service providers

Responsibilities: 

• Responsible for monitoring project deliverables on day to day basis 
• Required to update relevant stakeholders or team members on the project's progress. 
• Assist, train, and ensure project team members with tasks that you have assigned to them. 
• Test the product modules and manage the change request, bug reports, etc. 
• Assist project managers in the planning, execution, and monitoring of projects Develop and maintain project plans, timelines, and progress reports. 
• Facilitate communication between intern stakeholders, clients, vendors, and management. 

Qualifications:

•  Bachelor's Degree or equivalent experience. 
• 3+ years of relevant Project Management experience. 
• Strong verbal, written, and organizational skills for documentation, user stories, etc. 
• Proficient in MS Excel, and Presentation. Proficient in Jira, Confluence, and Notion is a plus. 
• Excellent organizational and time-management skills. 
• Strong communication skills, both verbal and written. 
• Ability to work well in a team environment. 
• Experience with project management tools and software. 
• Ability to identify project risks and issues, and develop mitigation plans.