Abby support consultant

Location: Indore

Key Responsibilities:-

1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.

• Address customer inquiries, concerns, and issues with courtesy and empathy.
• Assist customers in resolving their problems or inquiries effectively.

● Any Graduation degree.

● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage ) 

● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)

● Excellent communication, negotiation, and problem-solving skills.

● Strong analytical and critical thinking abilities.

● Knowledge of BPO industry trends and best practices.

● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.

● Client-focused with exceptional interpersonal skills.

About Wekan Enterprise Solutions

Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.

Job Description

We are seeking an experienced Project Manager to lead and manage the successful delivery of client projects within our services organization. The Project Manager will oversee all phases of the project lifecycle, ensuring that each project is delivered on time, within scope, and budget while meeting the companys quality standards. This role involves working closely with clients, stakeholders, and cross-functional teams to deliver technology solutions and business outcomes tailored to the needs of each client.

Key Responsibilities:

• End-to-End Project Management: Lead and manage multiple client projects, from initiation to completion, ensuring timely delivery and adherence to project objectives.
• Client Engagement: Serve as the primary point of contact for clients, fostering strong relationships and ensuring their needs and expectations are met throughout the project.
• Team Leadership: Coordinate and collaborate with cross-functional teams (e.g., engineering, design, operations) to ensure effective execution of project tasks and milestones.
• Scope and Change Management: Define project scope and objectives, ensuring scope changes are carefully managed and communicated to all stakeholders.
• Budget and Resource Management: Develop and manage project budgets, allocate resources efficiently, and ensure the project is completed within financial constraints.
• Risk Management: Identify potential project risks and issues, develop mitigation plans, and address challenges proactively to keep the project on track.
• Quality Assurance: Ensure that all deliverables meet the quality standards and are aligned with the clients requirements.
• Reporting and Documentation: Provide regular updates to stakeholders and senior management on project status, risks, and outcomes. Maintain thorough project documentation for future reference.

Requirements:

• Bachelors degree in Computer Science, Business, or related field (Masters degree or PMP certification is a plus).
• Overall 8+ years of experience managing technology or software development projects, preferably within a services or consulting organization.
• Proven ability to deliver projects on time and within budget, with a strong track record in managing cross-functional teams.
• Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent leadership, communication, and negotiation skills.
• Ability to manage multiple projects simultaneously, balancing priorities and deadlines.
• Proficiency in project management tools (e.g., Jira, MS Project, Trello).
• Preferred Qualifications:
• Experience in delivering digital transformation, cloud migrations, or application modernization projects.
• Familiarity with software development processes and methodologies.
• Strong client-facing and stakeholder management skills.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A collaborative, innovative work environment.

Location: Bangalore

Employment Type: Full-time

PENTOZ is a leading business innovation firm for new business ideas. More than 2500+ people world wild are ready forging their own path to success. We offer opportunities, the support of a corporation that is family owned, that is financially stable and has been in business for over 6 year. PENTOZ is a global community, operating in more than 100 countries and territories, ready to offer support and a compensation plan that has paid out more bonuses than any other direct selling company.

Roles and responsibilities:      

·        Actively seek out new sales opportunities throught cold calling, networking and social media.

·        Set up meeting with a potential client and listen to their wisher and concerns.

·        Prepare and deliver appropriate presentations on services.

·        Create frequent reviews and report with sales and financial data.

·        Negotiate\Close deals and handle complains or objections and Collaborate with team members to achieve better results.

·        Gather feedback from customers or prospects and share it with internals team.

·        The main focus will be selling technology services and Negotiating and closing multiple sales deals to achieve high revenue.

·        Ability to approach and engage potential customers with excellent interpersonal skills by submitting monthly and annual territory analyses, daily call reports, weekly work plans, and monthly and annual performance reports, you keep management updated.

·        Retaining position relationship with clients so that future sales will be assured, Focuses on maximizing sales by studying potential and existing dealer volumes.

·        Conduct virtual meet-ups to build new business relationships.

·        Increase your productivity by integrating the appropriate technologies into your sales activities.

       Sales Representative Qualifications/Skills

·        Customer service

·        Meeting sales goals

·        Closing skills

·        Territory management

·        Prospecting skills

·        Negotiation

·        Self-confidence

·        service knowledge

·        Presentation skills

·        Client relationships

·        Motivation for sales

Education, Experience, and Licensing Requirements:

·        12+ and any degree University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred.

·        One to three years of IT Service based sales experience.

                  Our Company motivation:

                       “IF OPPORTUNITY DOESN’T KNOCK, BUILD A DOOR.”

As part of the Mobile SDK Engineering team at MoEngage, here are some things you can expect:

• Take ownership and be responsible for what you build.
• Work with A players (some of the best talents in the country), and expedite your learning curve and career growth.
• Make in India and build for the world at a scale of 900M+ active users, which no other internet company in the country has seen.
• Learn together from different teams on how they scale to millions of users and billions of messages.
• Work with the customer success team to enable MoEngage customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
• Explore the latest in topics like Mobile development, SDK, iOS, tvOS, various mobile hybrid frameworks and share with the team. More importantly, have fun while you work on scaling MoEngage.

Skills Required

• 6+ years of experience with iOS, Swift, ObjC, Xcode and Cocoa.
• Working knowledge of architecture principles, code organization, and system design.
• Informed and up to date with iOS SDK and ecosystem.
• In-depth knowledge and understanding of the iOS framework:
• Memory Management
• Caching and Persistent data storage
• Multithreading concepts
• Rest APIs Implementation
• Dependency Managers
• Understands the internals of the mobile builds and distribution processes.
• Great communication skills and an ability to work within a team and with cross-functional teams.
• Experience with code reviews, releasing and maintaining mobile applications/SDKs.

Good to Have:

• Knowledge of other cross-platform frameworks i.e, Flutter, React-Native, Cordova, Unity.
• Experience in working and shipping SDKs/plugins.

Job profile: Product Manager

The ideal candidate is an analytical team player who will be responsible for leading a team of high performing individuals who own the entire product lifecycle from strategy to evaluation. You will also work cross-functionally to complete product roadmaps and discover new opportunities. 

Responsibilities:

• Create business models and analyse competitive landscape.
• Develop and monitor data-driven analytics.
• Mentor employees to help them achieve individual & team objectives.
• Work with the lead product manager, key stakeholders and a cross-functional team to assist with new product releases, including product launch deliverables.
• Work with sales and partners to strengthen offerings.
• Define the product requirements and manage aspects of the offering roadmap.
• Develop and coordinate enablement assets for sales and partners.
• Work with industry analysts, partners, and customers to gather and validate market requirements, understand pain points, address RFEs, and evangelizing the product roadmap and vision.

Qualifications:

• Bachelor's degree or equivalent 3+ years of experience in Product Management, Engineering, or Consulting.
• Strong written, verbal and collaboration skills.