Abby support consultant

Role Overview:

As an ABBY Support Engineer, you will play a crucial role in designing, implementing, and supporting automation solutions, with a strong focus on ABBYY FlexiCapture and related OCR/Data Capture technologies. You will collaborate with cross-functional teams to drive automation efficiencies and ensure seamless integration with enterprise applications.

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Key Responsibilities:

• Provide technical support for ABBYY FlexiCapture, troubleshooting and resolving issues related to OCR, data extraction, and integration.

• Work closely with business analysts and stakeholders to understand requirements and configure ABBYY solutions accordingly.

• Participate in design sessions to determine technical feasibility, scalability, and performance considerations.

• Develop, customize, and optimize ABBYY FlexiCapture templates, scripts, and workflows to enhance automation effectiveness.

• Ensure seamless integration of ABBYY with various enterprise applications through APIs and connectors.

• Collaborate with RPA developers using Blue Prism, UiPath, and Power Automate for end-to-end automation solutions.

• Maintain technical documentation, including solution designs, troubleshooting guides, and best practices.

• Conduct UAT sessions, deploy solutions, and support post-implementation hypercare.

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Required Skills & Qualifications:

• 2-4 years of experience in software development and automation support.

• 1+ year of hands-on experience with ABBYY FlexiCapture (OCR, Data Capture, Template Creation, and Scripting).

• Strong knowledge of SQL and experience in database query optimization.

• Familiarity with .NET, Java, or Python for scripting and automation.

• Understanding of CRUD operations and relational database management.

• Knowledge of API integration and working with REST/SOAP services.

• Exposure to RPA tools (UiPath, Blue Prism) is a plus.

• Strong analytical and problem-solving skills with an eagerness to learn new technologies.

• Excellent communication skills and ability to collaborate with cross-functional teams.

• Bachelor's degree in Computer Science, Information Technology, or a related field.