Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role & Responsibilities
- Design, develop, and maintain scalable full stack applications using modern backend and frontend technologies.
- Build and maintain backend services and APIs using technologies such as C#, .NET, Java, or similar backend frameworks.
- Develop responsive and efficient frontend applications using Angular (14+), TypeScript, and JavaScript or similar frontend framework.
- Work on applications deployed in on-premise infrastructure environments, ensuring stability and performance.
- Implement and optimize search capabilities using OpenSearch.
- Design and maintain database structures using relational databases (SQL) and NoSQL databases such as MongoDB.
- Collaborate with cross-functional teams to design, implement, test, and deploy new product features.
- Troubleshoot issues, debug applications, and ensure high reliability and performance of the platform.
- Participate in Agile/Scrum development processes, collaborating closely with team members throughout the development lifecycle.
- Contribute to technical discussions, architecture decisions, and engineering best practices.
Ideal Candidate
- Strong Full stack software engineer having on premise applications development experience
- Mandatory (Experience 1): Must have 5+ years of experience as a Fullstack developer
- Mandatory (Experience 2): Must have hands-on experience in developing and supporting applications deployed on on-premise infrastructure (Not cloud)
- Mandatory (Backend): Must have strong backend development experience using technologies such as C#, .NET, Java, or similar backend frameworks
- Mandatory (Frontend): Must have strong frontend development experience using technologies such as React, Angular, TypeScript, JavaScript or similar frontend frameworks
- Mandatory (Core Skill): Must have exposure to OpenSearch
- Mandatory (DB): Exposure to SQL (Relational DBs) & NoSQL databases like MongoDB
- Mandatory (Company): B2B SaaS companies
- Mandatory (Note 1): This is a hybrid role in Udyog Vihar, Gurgaon
- Mandatory (Note 2): Role will convert into core team member, so need strong intent candidate
- Preferred (Skill): Experience leading technical design discussions, mentoring engineers, and setting engineering standards or architectural guidelines
The Junior Executive – Billing plays a supporting role in the Commercial Department, assisting in basic billing documentation, logsheet collation, cheque deposit coordination, and data upkeep. The role ensures foundational billing tasks are completed timely and helps maintain clean records to support the department’s overall monthly billing targets.
📚 Education & Skill Requirements
• Familiar with Excel, PDF editing, and scanning
• Basic knowledge of GST, billing terminology
• Good discipline in documentation and communication (English or Hindi)
________________________________________
🔧 Key Responsibilities
📑 Billing Support & Documentation
1. Assist in collecting data and log sheets from internal teams
2. Help prepare basic RA/proforma invoices as per format
3. Print, scan, and file billing copies (soft & hard copy)
4. Courier or hand over bills via office boys for submission
📋 Log sheet & Record Keeping
1. Update and maintain log sheet records in Excel
2. Help prepare deduction templates for operator and breakdown
3. Assist in preparing billing compliance folders and GRNs
🧾 Cheque Coordination & Deposit
1. Collect cheques from admin team or site
2. Ensure timely deposit in bank or handover to accounts team
3. Maintain daily tracker of cheque pickup/deposit
📊 Reporting & Follow-up
1. Submit daily task update on group by EOD
2. Report pending work or delays to Executive / Sr. Executive – Billing
3. Keep records ready for audit and HOD reviews
Lead API Engineer - IND
Engineering - Hyderabad, Telangana
About Gradera
At Gradera, we’re defining a new category of enterprise transformation called Software-Orchestrated Services™ (SoS™) — a governed blend of human expertise and digital intelligence that transforms how enterprises operate.
Our mission is to build intelligent digital workers that augment teams and automate work across the value chain, helping organizations become more efficient, agile, and resilient.
We don’t believe in one-size-fits-all solutions. Every engagement is tailored to the unique needs of each enterprise — grounded in governance, security, and reliability. By aligning technology with strategy, we empower our clients to achieve measurable outcomes and lead with confidence in a rapidly evolving digital landscape.
Lead – API Engineer
Overview
Key Responsibilities
•Provide technical leadership, mentorship, and guidance to the API engineering team
•Lead the design, implementation, and evolution of API architecture and backend services
•Champion API-first development, ensuring clear contracts and comprehensive documentation (OpenAPI/Swagger)
•Lead the implementations of APIs conforming to all NFRs including security, scalability, and performance.
•Ensure robust authentication, authorization, and data protection for all endpoints
•Drive adoption of best practices in API design, versioning, and integration
•Optimize API performance for low-latency, high-frequency interactions
•Oversee observability, monitoring, and alerting for all APIs and backend services
•Collaborate closely with product, UI, and runtime teams to deliver integrated solutions
•Collaborate with the SDET to ensure comprehensive test coverage and effective test data creation
•Lead the adoption of modern API tools, frameworks, and best practices
•Ensure engineering rigor, code quality, and documentation standards are met
•Facilitate clear communication, knowledge sharing, and effective documentation within the team
•Support team growth through coaching, feedback, and skills development
Core Qualities & Skills
•Proven experience leading API or backend engineering teams and delivering complex API projects
•Deep expertise in API architecture, design, and implementation (RESTful, GraphQL, gRPC etc.)
•Strong programming skills in relevant backend languages (e.g., Node.js, Python, Java, Go, etc.)
•Experience with API security, authentication, and authorization (OAuth, JWT, RBAC, PKCE, define fine-grained access controls using ReBAC)
•Experience with API documentation and standards (OpenAPI/Swagger, Use Case, JSON Schemas, etc.)
•Familiarity with data serialization with Protofbuf
•Experience with some API gateway is a must
•Strong understanding of performance optimization, scalability, and reliability for APIs
•Experience with observability, monitoring, and troubleshooting for backend services
•Strong collaboration and alignment skills across disciplines
•Willingness to learn, share knowledge, and adapt to evolving technologies
•System design skills and awareness of technical debt and tradeoffs
•Excellent communication, documentation, and stakeholder management abilities
•Comfort with ambiguity, discovery, and rapid change
•Commitment to engineering excellence, security, and responsible practices
Preferred Qualifications
•7+ years of hands-on API or backend engineering experience, with 2+ years in a technical leadership role
•Track record of architecting and delivering scalable, reliable API systems
•Experience with modern development practices (CI/CD, automated testing, code reviews)
•Demonstrated ability to mentor and grow engineers
•Experience working in cross-functional, agile teams
Highly Desirable
•Experience with API gateways (e.g., Envoy, Kong, Apigee) and service mesh patterns (e.g., Istio)
•Experience with event-driven and streaming architectures (pub/sub, callbacks, Kafka, etc.)
•Experience with cloud-native infrastructure and automated provisioning (e.g., Terraform)
•Experience building developer portals and self-service onboarding for APIs
•Experience with API Gateways (Apache APISIX, KrakenD, …)
•Ability to perform API Domain Modelling with a strong product orientation, aligning technical design with user and business needs
•Experience thriving in fast-paced, ambiguous environments and balancing rapid delivery with technical excellence
•Experience leading or working with distributed, multidisciplinary teams
Success Metrics
•API response time (median and p95)
•Uptime and reliability of critical services
•Test coverage for API and backend logic
•Developer velocity and time from API design to production
•Time to First Prototype (TTFP)
•Integration lead time for API consumers
•Technical debt reduction and architectural alignment
•Team growth, engagement, and retention
•Stakeholder satisfaction and cross-team collaboration
Strong Data Engineer Profile
Mandatory (Experience 1) – Must have 6+ years of hands-on experience in Data Engineering, with strong ownership of end-to-end data pipeline development.
Mandatory (Experience 2) – Must have strong experience in ETL/ELT pipeline design, transformation logic, and data workflow orchestration.
Mandatory (Experience 3) – Must have hands-on experience with any one of the following: Dataform, dbt, or BigQuery, with practical exposure to data transformation, modeling, or cloud data warehousing.
Mandatory (Experience 4) – Must have working experience on any cloud platform: GCP (preferred), AWS, or Azure, including object storage (GCS, S3, ADLS).
Mandatory (Core Skill 1) – Must have strong SQL skills with experience in writing complex queries and optimizing performance.
Mandatory (Core Skill 2) – Must have programming experience in Python and/or SQL for data processing.
Mandatory (Core Skill 3) – Must have experience in building and maintaining scalable data pipelines and troubleshooting data issues.
Ruby on Rails (ROR)
Ruby
Jenkins
Vue.js10+ years of experience in web application design and development
• 10+ years experience with Ruby on Rails
• 5+ years of experience in Jenkins and must have an understanding of CI/CD pipelines
• Analyze, design, develop, and maintain scalable solutions.
• Participate in code review.
• Collaborate with design team to create customer friendly solutions.
• Work with the support team to fix any bugs that arise in code.
• Perform debugging and troubleshooting of existing code base. • Good knowledge of Dockers containers. • Experience with Git/GitHub/AWS DevOps. • Work within a wide range of new and legacy code and technologies in a mature codebase o Experience with React-o Experience with AWS Lambda
Nice to have: Experience with building integrations with 3rd party services/tools such as:o Experience with Sinatra Experience with WordPress, Drupal, Sitecore Experience with MongoDB
Business Development Executive (BDE) is a sales professional who helps organizations grow by identifying and developing new business opportunities. Their key responsibilities include:
- Attracting New Clients: Innovating and overseeing the sales process to bring in new business.
- Risk Management: Identifying and managing company risks that might hinder growth.
- Market Research: Identifying opportunities in new and existing markets.
- Client Engagement: Delivering pitches and presentations to potential clients and maintaining existing relationships.
- Collaboration: Fostering a collaborative environment within the business.
- Outbound Campaigns: Running outbound campaigns (phone calls, emails) to create sales opportunities.
- Proposal Development: Creating customized proposals for clients’ specific needs.
NodeJS (Node.js)
MongoDBWe are looking for a Backend Developer to join our team to build the first-of-its-kind product in the space - and we are looking for out-of-the-box thinkers with the original thought process and lateral thinking. The code you ship will be used by thousands of users every day helping them get their work done. You will join a young, dynamic and fast-paced environment, and work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.
Responsibilities :
- Backend development with Node.js, MongoDB and Typescript.
- Developing and testing flexible, scalable applications.
- Collaborate with Front end developers to produce optimum output.
- Think out of the box, discuss and implement your ideas over the phase.
Required skills :
- Strong knowledge in creating RESTFUL APIs(web service)
- Proficient understanding of code versioning tools: Git.
- Good knowledge of Docker & Shell scripting
- Basic knowledge of web fundamentals: HTML, CSS
- Experience in DevOps is an added advantage
PythonMinimum Qualifications:
- MS or BS in Computer Science or a related subject.
- At least five (5+) years of web application testing and automation experience.
- Taking complete ownership of product testing efforts.
- Proficiency in Java/ Python or any other Object-Oriented Language.
- Experience of Selenium & WebServices or REST API testing or backend testing
- Ability to design and develop test automation frameworks from scratch
- Experience in CI/ CD setup preferably with Jenkin
- Good analytical and problem-solving skills
- Expert in methodically developing use-cases-
- Expert at writing automation test cases using Selenium.
- Expert at testing the web application for both functionality and performance.
- Understands what world-class quality for SAAS Products
- Expert at communicating the QA results with the engineering teams
- Expert at increasing visibility for blocker/critical issues.
Job description :
We are hiring an Inside Sales Manager who will help drive high-quality output from our Inside Sales Team of Team Leads & Telesales Executives with 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation, and process optimization.
Job Roles and Responsibilities:
- Create a sales strategy for our range of products & execute it with excellence.
- Train TeleSales Team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
- Own the entire sales funnel & improve conversion rates, generating Sales Reports
- Work closely with the recruitment team to find exceptional talents for the telesales team.
- Focus on finding out the key tracking metrics for performance improvement and implementing them.
- Engage with internal stakeholders viz. Marketing, operations, etc. for smooth operations and improvements.
Who Would Be a Best Fit:
- 5+ years of experience in Inside Sales/telesales experience in a B2C environment is mandatory.
- Building, developing & leading a high performance in telesales team.
- Managed a sales quota of more than 1 crore per month.
- Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
- Has delivered exponential growth in previous roles by turning around the sales team performance by leveraging technology with innovative solutions.
- Have exemplary people management skills with inspirational leadership skills.
- Have showcased the ability to connect with team members & lead them to achieve stretch goals.
- Has a growth mindset Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
- Comes with very strong problem-solving skills.
- Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
- Have very strong communication skills.
- Should be able to work with both internal & external stakeholders exceedingly well.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptStrong hands-on experience with Java; full stack development
Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs
Deploy and maintain Applications/Systems
Work with other software engineers for one or more Agile scrum teams assigned to work on the project
Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions,
issues and plans to technology leadership
Develop reusable patterns and encourage innovation that will enhance team velocity
Collaborate on the design with other team members and product owners, both inside and outside the scrum team
Estimate engineering work effort for engineering team and effectively identify and prioritize the high impact tasks
Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines
Drive a quality mindset within the team
Skills:
3+ years of full Software Development Life Cycle experience
3+ years of experience working as a full stack java developer
Experience or familiarity with technologies such as WSDL, REST and/or SOAP web services, XML, JBoss, Adobe CQ5 DAM, HTML5, CSS3, Bootstrap, Hibernate, Spring.
Experience or familiarity with Oracle db and SQL
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon