Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
Shubham Vishwakarma
Full Stack Developer - Averlon
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Education: Bachelor’s preferred - BE, B.Tech, BCA
Experience: 3+ years of experience preferred.
Roles and Responsibilities:
- Experienced in C# programming language, .Net, .Net MVC, and .Net Core.
- Experienced in Web Services, Web API, REST, and SOAP architectures.
- Experienced in Entity Framework/LINQ or any ORM.
- Experienced in third-party integrations.
- Knowledge of Relational Databases (MsSQL, MySql, Postgresql) and UnRelational Databases (MongoDB, DynamoDB)
- Familiar with any Architecture like DDD, Clean, Onion, Hexagonal, and CQRS Architecture.
- Client Communication and Team Mentoring.
- Design, build, and maintain efficient, reusable, and reliable code
- Ensure the best possible performance, quality, and responsiveness of applications
- Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
- Help to maintain code quality, organization, and automatization
- TFS/Source Control (Git, Github, BitBucket, and GitLab)
- Familiarity with Microservice architectures would be a plus.
- Knowledge of front-end frameworks like Angular, and React will be an added advantage
- Possessing knowledge of Waterfall or Agile will be an added advantage.
Skills:
- Asp.Net Core / Asp.Net MVC
- Linq/Entity Framework, Hangfire/ Schedulers
- Must know any Relational and/or Document-based databases (Such as Postgres, Sql, Mysql, and MongoDB).
- Various design and architectural patterns.
- Docker and Kubernetes.
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MongoDBJob Title : MERN Stack Developer with Blockchain Expertise
Job Description :
We are looking for a dynamic and skilled MERN Stack Developer with a specialization in Blockchain to join our team. As a Blockchain MERN Stack Developer, you will be instrumental in crafting and implementing blockchain solutions, utilizing the MERN stack for both front-end and back-end development. Your role will contribute to the creation of secure, scalable, and decentralized applications.
Responsibilities :
- Develop and design applications based on blockchain technology using the MERN stack.
- Implement and integrate smart contracts and decentralized solutions into the development process.
- Collaborate with cross-functional teams to define project requirements and specifications.
- Create and maintain high-quality, reusable, and reliable code.
- Ensure the application of secure coding practices to uphold the integrity of blockchain solutions.
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- Participate in code reviews, offering constructive feedback to team members.
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- Stay informed about the latest trends, tools, and emerging technologies in blockchain.
Requirements :
- Proven experience as a Full Stack Developer with a specific focus on blockchain technology.
- Proficiency in the MERN stack (MongoDB, Express.js, React, Node.js).
- Experience with major blockchain platforms such as Ethereum, Hyperledger, or similar.
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- Knowledge of cryptography and principles of blockchain security.
- Familiarity with version control systems, such as Git.
- Strong problem-solving and analytical skills.
- Excellent collaboration and communication skills.
- Bachelor's degree in Computer Science or a related field (or equivalent work experience).
If you are passionate about both blockchain technology and MERN stack development and thrive in an innovative environment, we encourage you to apply or share your CV and contribute to our cutting-edge projects.
About the Company:
Angara E Commerce Pvt. Ltd. is fast growing e-commerce company. It is the subsidiary company of Angara Inc. (Headquarters- Los Angeles, CA), worlds one of the leading e-tail portals of Precious and Semi-Precious Colored Gemstone and Diamond Jewelry. In a span of 14 years, Angara has grown to become a prominent player as an online gemstone jewelry store. Shipping to more than 64 countries worldwide, the company is expanding its reach across the globe. For more information, visit our website at www.angara.com.
We are looking forward to meet people whose professional experience and skills can be channeled into an exciting and growing industry. Creative, energetic, committed and self-motivated individuals with a penchant for working within teams can look forward to a rewarding career with attractive growth opportunities. Competitive salary, flexible work schedules, employee achievement awards and growth plan will let you plan a secure and fulfilling career at Angara.
General Summary of the Profile:
You would be responsible for executing different tasks in product lifecycle by collaborating closely with the stakeholders to identify and design solutions to improve user growth and customer experience. Identifying the root cause analysis of problems and suggesting improvements in product based on insights. Collaborate with the teams to translate vision into solutions which will drive business results.
Duties and Responsibilities:
- Execute the product roadmap spanning across desktop, mobile and tablet platforms.
- Proactively identify gaps in the current e-Commerce product offering and lead the effort to develop solutions that drive business value.
- Synthesize product requirements from a variety of internal and external resources, including various cross-functional teams.
- Generate new product ideas, research/ analyze their feasibility and business impact, and then help in executing implementation of those ideas by collaborating with cross-functional teams, including Merchandising, IT, Marketing, Sales etc.
- Conduct user & site search analysis and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/ analysis.
- Collaborate with User Experience team on wireframes and UI designs that supports product requirements.
- Develop detailed product requirements documents and user stories. Work collaboratively with IT, QA, Design and Analytics across sprints to determine the best implementation and reasonable launch timelines to deliver great customer experiences.
- Analyze product performance and customer feedback Pre and post-launch, and respond quickly to diagnose and correct problems.
- Root cause analysis of problems and suggesting improvements in product based on insights supported by solid analytics and logical thinking.
- Enhancing data collection procedures to include information that is relevant for building analytic system
- Transfer, communicate and report the gained knowledge and key findings out of the analysis, internally to the stakeholders.
Qualification:
- Bachelor's Degree in Computer Sciences, Technology, Business or equivalent experience.
Required Skills and Experience:
- 2-3 years of product management in ecommerce domain preferably product based and retail sector
- Experience in running rigorous A/B tests across desktop, tablet and mobile web
- Understanding and experience of conducting User testing would be preferred
- Strong analysis skills & deep understanding of web technology fundamentals
- Passion for creating best user experience.
- Knowledge of site analytics tools such as Site Catalyst or Google Analytics.
- Strong proficiency using Microsoft Office Suite (Word, Excel, PPT)
- Ideal candidate will be comfortable with managing and analyzing large volumes of complex data and presenting the findings to senior leadership to shape the product.
Soft Skills:
- Strong communication, interpersonal, analytical and problem-solving skills
- Ability to think, analytically and execute methodically.
- Excellent writing, speaking, and presentation skills
- Strong interpersonal skills, with demonstrated relationship-management skills, and a proven track record of delivering results and influencing both within and outside the organization.
- Willingness to roll up sleeves and do what is necessary to accomplish goals.
- Strong Creative skills with ability to think out of the box.
About:
Facilius Inc. is a digital PR and marketing agency that specializes in sponsored PR and social media support services. We are a team of 35 people from across the globe.
We are looking for an ambitious, smart and target oriented individual for generating sales primarily within the web 3.0 / blockchain/ cryptocurrency market.
Responsibilities:
1. Close business and achieve set goals - Individual and Team goals - from the sector described above
2. Create and maintain meaningful relationships with new and existing clients to ensure that they are retained.
3. Look for opportunities to cross sell or upsell with clients
4. Draft business proposals to draw in more revenue from clients.
6. Equipping staff with the technical and social skills needed to enhance sales.
7. Reviewing clients' feedback and implementing necessary changes.
8. Remain in tune with trends and updates about the industry and about our offerings
9. Actively close business from online websites such as Freelancer, Fiverr, etc.
10. Create and maintain different sources for constant leads or inquiries
11. Recommend or lead discussions on new offers to boost sales
12. Record and maintain information on business closed, ongoing projects, etc. on an ongoing basis.
14. Actively keeping track of services offered by competitors, their prices, and changes
15. Help manage existing relations with vendor networks and partner agencies and upsell them.
16. Stay up to date with the ongoings of the web 3.0 / blockchain space
Desired Candidate Profile:
1. Minimum 3 - 4 years of proven Business Development experience (preferably in a media or digital marketing or PR agency/company)
2. Excellent Communication skills - verbal and written (Verbal Skills, Command over Language, Fluency)
3. Willing to learn and grow
4. Ambitious and Aggressive approach towards Sales.
7. Working knowledge of the digital marketing / PR space
8. Professional yet affable personality.
Compensation:
Range of annual base compensation is upto ₹100000 per month including variables) depending upon the amount relevant experience and suitability for the role. The compensation mentioned is a base salary and there will be additional incentives based on performance.
Job Location:
Candidate has the flexibility to work from home or any location of their choice.
Designation: Asst. PR Manager / Manager
Department: Public Relations Team
Location: Bangalore / Mumbai / Kolkata / Delhi
Qualification: Masters in Public Relations, Journalism, Communications or a related field.
Experience: 3+ years of relevant experience in PR (Public Relations) and Communication.
Responsibilities:
- Proven track record in designing and executing successful public relation campaigns
- Experience with India’s technology, business and startup media landscape
- Experience in managing media relations (online, broadcast and print)
- Experience in acting as a company spokesperson, comfortable and skilled in both broadcast and print media interviews.
- Solid experience with social media including blogs, Facebook, Twitter etc.
- Experience in Event planning
- Ability to work well in a startup environment
- Strong Logical, Analytical Skills and data-driven thinking.
- Excellent interpersonal and communication skills (verbal and written)
Salary: Upto 10LPA (Negotiable)
IMMEDIATE JOINING PREFERRED!
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
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4+ years of working experience as a professional UI developer
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The company is disrupting the cloud firewall market by auto-creating nano-perimeters around every cloud app. The Araali solution enables developers to focus on features and improves the security posture through simplification and automation.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon