Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
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Frontend Developer
Experience: 2-4y
Budget: 14 LPA
Location: Bangalore (HSR Layout)
Work of Mode: Work from office
Primary Skills:
Angular JS, React JS, Node JS Core principals, HTML, CSS, JavaScript, TypeScript, Git, front-end development tools such as Babel, Web pack, NPM, Yarn etc.
Good to Have:
SQL databases, writing SQL queries, Elastic search, Log stash,
Kafka, Apache Spark, Redis, Cassandra, Hadoop, Docker Containers, and Cloud
Requirements
Technical Experience
Must have skills
- 1 to 4 years of experience in frontend development primarily using AngularJS.
- Experience in HTML5, CSS, JavaScript, TypeScript, AngularJS and ReactJS
- Strong understanding of NodeJS core principles.
- Experience with common front-end development tools such as Babel, Webpack, NPM, Yarn etc.
- Proficient in code versioning tools, especially Git.
- Passion for building a rich and innovative user experience.
- Ability to translate business requirements into technical solutions.
- Familiarity with RESTful APIs.
Good to have skills
- Exposure in any one of SQL databases and writing SQL queries
- Knowledge/Experience in the following technologies: Elasticsearch, Logstash, Kafka, Apache Spark, Redis, Cassandra, Hadoop, Docker Containers, and Cloud
Intuitive. Cloud is seeking a high-performing, energetic person to help lead various Agile Scrum teams through Project Management. The Agile Delivery Team is responsible for major enterprise platforms that are critical to the success of Intuitive. This position not only manages large/small scale projects but will also be responsible for making sure a Scrum team lives by the values and practices of Scrum.
Responsibilities include but are not limited to:
Primary Responsibilities:
- Socialize and execute Intuitive Digital/Cloud transformation/Data platform strategy & provide technology support to our customers
- Build Strong Customer Relationship framework, Create and maintain technical project plans outlining tasks, delivery dates and allocation of resource es aligned to statements of work (SOW's)
- Plan, manage, and execute variety of cloud deployment, Networking, Infrastructure, Application Development/deployment, Virtualization, or IT systems development projects.
- Lead contract renewal efforts for existing clients, provide support to leadership in SOW development process.
- Teach, mentor, guide, and coach the Delivery Team (and organization) on Agile/Scrum/Kanban/Lean principles and practices. Coach the Delivery Team in self-organization and cross-functionality.
- Manage project resources ensuring all projects meet customer obligations and budget expectations
- Provide timely and accurate status updates to all customer, partner, and Intuitive stakeholders throughout the project lifecycle
- Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and within Intuitive teams
- Assist in the development and maintenance of project methodology aligned to the project skillset for efficient delivery
- Gather information at front end to determine project parameters and specifications, and to budget human, financial and other resources.
- Expected to provide technical oversight to some staff and track attainment of project milestones and Support KPIs.
- Embrace and role model servant leadership.
Technical Skills Required
- Lead complex cloud implementation, migration, and cloud support projects from kickoff to closure
- Knowledge of Data Center, Mid-Range infrastructures, Cabling, and Networking (IP Schema, Routing, and Switching products)
- Understanding of Security (IDS and Firewalls), blades enclosure, Backup, Storage & Server OS
- Remote Connectivity Tool Knowledge (DRAC, RDP, ILO)
- VMware Infrastructure (vCenter, vMotion, DRS Clusters, VM Converter, NSX-VtoT, Realize)
- Understanding of Vulnerability Management processes.
- Experience in handling small- and large-scale projects involving IT infrastructure technologies like Cloud Azure/AWS/GCP.
- Experience with Cloud (AWS), Data Center technologies, and Cloud migration projects.
- Functional understanding of cloud (AWS), data center components, and conceptual integration of servers, storage, and networking technologies.
- Knowledge in Software Defined Networks (SDN) & SD-WAN – Mandatory
- Understanding of Enterprise Network, system, and application-level security issues.
- Routing and Switching, MPLS, SD-WAN, SDN Technology, Network Security - Firewalls, IDS/IPS, Proxy
- Good understanding and skills in Network Traffic Engineering and Analysis
- Knowledge of API Led connectivity approach
- Understanding of underlying ESB architecture with experience of server admin and physical deployment On Cloud, On-Premises, and Hybrid, Runtime Fabric4 etc.
- Experience building, testing, and deploying applications.
Job Functions:
- Facilitates Scrum ceremonies and enforces time boxes. Embrace and role model Agile Principles.
- Help remove organizational and team impediments to agility and progress. Assist Delivery Team and Product Owner with relentless and continuous improvement in processes and product delivery.
- Meet with customer Key stakeholders, application owners, application developers, and analysts, coding staff to determine continuously evolving business needs and functionalities desired.
- Build a project plan for the relatively large or complex project(s), including milestones, resources needed in the form of staffing hours, budget, technology stack, following established project management methodology.
- Track course of project from meetings, conferring with customer leadership to internal developers, and receiving reports. Update project plan as needed.
- Document changes to scope or functionalities with change ticket, project plan, or another format.
- Assess compliance of development process with accepted methodology and communicate to responsible managers or staff. Document exceptions or deviations as needed.
- Convene meetings and plan agenda to ensure important issues are aired and resolved.
- Report on progress of project, use of staff, $ expenditures, progress on milestones and the like to application owners.
- Provide guidance to project staff; may manage staff of analysts who are developing technical specifications or developers who are coding.
- Plan, document, manage and evaluate staff performance, or contribute to evaluation by their managers.
- Contribute to professional or technical development of less experienced staff by mentoring or training.
Qualifications:
- You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Required Education:
- Bachelor's degree in Computer Science or any other related field; or an equivalent of other work experience/training such as relevant military experience or technical school training
Minimum Qualifications:
- 7+ years of experience in the Information Technology (IT) industry
- 3+ years of professional Scrum Master experience
Preferred Qualifications:
- Project Management Certification
- Certified Scrum Master OR SAFe Agile Certification required
- 3+ years of experience in Agile/SAFe methodologies including tools used for work planning and tracking such as Rally, Jira, etc.
- 7+ years of Project Management experience
- Specialized Knowledge & Skills:
o Experience with large scale cloud deployment and support projects.
o Cloud platforms include Azure, AWS, GCP
o Expert use of Microsoft Project and Project Server Expert use of SharePoint
o Expert use of Microsoft Excel, Word, and Power Point.
o Expert use of Microsoft Visio Ability to manage a program of projects (possibly up to 15).
o Excellent presentation skills.
o Ability to create and manage large budgets (to include resource tracking, capital expenditures and other project expenses).
o Ability to interface with senior management in order to provide status, manage issues, and present options.
Headquartered in Bangalore, our client was co-founded by a team of four young veteran entrepreneurs who were all specially mentioned by ‘Forbes 30 under 30’. They focus on their online programs conducted by young professionals and educators who have made a mark in their fields as published authors, young entrepreneurs, investors etc. They have been funded by tier 1 investors and have recently raised $3M in funding.
As aTalent Acquisition Lead - Edtech & Sales, You will be focusing on the aspects of recruitment from strategizing and designing the recruitment process for a fast-growing sales team, you will be working with a huge recruitment team of 20 plus members to achieve the results. You will be working towards improving the quality of hires and increasing the retention of the sales team.
What you will do:
- Working closely with sales and operations & Sales team on all diversity involving recruitment to ensure fairness in hiring practices
- Using various methods to recruit and network with potential candidates including social media platforms, networking events, job fairs, job portals and campus hiring
- Ensuring proper onboarding for new hires and the necessary paperwork is completed promptly and accurately
- Providing feedback to management about details regarding applications
- Using standardized screening techniques, Assess the skills, qualifications and experience of potential candidates
- Coordinating the hiring process end-to-end
What you need to have:
- Proven experience of 4-6 years as a Talent Acquisition Specialist, TA lead, or similar role
- Should have experience into sales hirings and building sales teams
- Edu-tech experience preferred.
- Hands-on experience with the largest job sites like, Indeed, LinkedIn and Campus Hiring
- Experience with full-cycle recruiting, using various interview techniques and evaluation methods
- Familiarity with applicant tracking systems
- Strong interpersonal skills and communication skills
- Team spirit
Responsibilities:
- Design and build beautiful UI using the Angular framework
- Work closely with the UX and visual design team to build a highly engaging UI that predicts and exceeds user expectations
- Work closely with product management team to understand user needs; participate in process definition and technology selection to ensure appropriate testing of UIs
- Develop the UI using HTML5, CSS, and JavaScript to create great product experiences
- Build RESTful APIs that interface with the Cohesity backend systems
- Develop and Debug end to end from UI to the backend
Requirements:
- 3+ years of engineering experience with a proven track record of building high performance consumer web applications or services.
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good exposure in front end ui frameworks like reactjs, angular.
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thorough knowledge of html, css and javascript.
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very good analytical and problem solving skills.
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Willingness to constantly learn and if you are looking for ways to improve yourself and the processes around you.
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experience working in an agile team environment and are a self-starter, conscientious member of the team.
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passion to code, but also you’re awesome at it!
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Attention to detail
- Analytical mind and problem-solving aptitude
- Experience working with a startup will be a plus.
● Demonstrable experience delivering content marketing, lead generation & demand gen
campaigns
● Solid project management skills: ability to lead and collaborate with cross-functional
partners, prioritize high impact activities, and keep complex projects moving forward
● Strong interpersonal, time and project management, presentation, and communication
skills
● Highly creative with experience in identifying target audiences and devising digital
campaigns that engage, inform and motivate
● Solid knowledge of website analytics tools (e.g., Google Analytics, Amplitude, Mixpanel)
● Working knowledge of ad serving tools (e.g., DART, DFP)
● Experience in setting up and optimizing Facebook, LinkedIn & Google Adwords
campaigns
● Proficient in marketing automation tools and campaign documentation is a plus
● Working knowledge of HTML, CSS, and JavaScript development and constraints
● Strong analytical skills and data-driven thinking
● Up-to-date with the latest trends and best practices in online marketing, measurement
and the startup ecosystem
In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you. Responsibilities:
● Producing code using .NET languages (C#, VB .NET) ● Upgrading, configuring and debugging existing systems ● Providing technical support for web, desktop or mobile applications ● Participate in requirements analysis ● Collaborate with internal teams to produce software design and architecture ● Write clean, scalable code using .NET programming languages ● Test and deploy applications and systems ● Revise, update, refactor and debug code ● Improve existing software ● Develop documentation throughout the software development life cycle (SDLC) ● Serve as an expert on applications and provide technical support ● Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)) ● Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3 ● Deep working knowledge of AngularJS ● Deep working knowledge of REACT JS ● Familiarity with architecture styles/APIs (REST, RPC) ● Understanding of Agile methodologies ● Excellent troubleshooting and communication skills ● Attention to detail ● Min. 3 years of coding experience
Looking for a self-driven energetic, focused, result oriented DGM- sales for Noida location. The incumbent should have at least 8 years of experience in selling Digital solution to enterprises in digital agency and enterprises. Candidate should have a successful track record of achieving sales targets.
Must have exposure to interaction with senior-level executives and should have excellent communication & relationship management skills.
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Build up a strong understanding of the Sales process both from a product perspective as well as from a market perspective.
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Developing and maintaining a relationship with clients through ensuring effective account management. Ensuring customer retention through building long-term mutually beneficial relationships with clients.
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Actively seek and enable new revenue opportunities for business enhancement.
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Work with new and existing clients to drive business and revenue through product enhancement and product marketing.