Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
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Experience : 3 to 8 Years (SDE2 : 3 to 5 Years | SDE3 : 5.5 to 8 Years)
Location : Remote (Contract) → Pune (Post Conversion)
Employment Type : Contract-to-Hire (3 Months)
Mandatory Skills :
Java / Python / Go, SQL, Data Engineering, ETL / ELT, Apache Airflow, Apache Spark / Flink, Kafka, AWS/GCP/Azure, Distributed Systems, API Development, Docker, Kubernetes, CI/CD, System Design
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Required Qualifications :
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- Experience building scalable backend services and APIs.
- Good understanding of distributed systems, system design. and scalable architecture.
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- Strong understanding of CI/CD pipelines.
- Excellent problem-solving and debugging skills.
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- Understanding of Kafka, Kinesis, or Pub/Sub
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- Knowledge of data governance, security, and compliance.
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- Strong Backend + Data Engineering experience
- Experience building scalable production systems
- Strong ownership mindset
- Good system design knowledge
- Experience processing millions of events using Kafka/Spark
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- Production engineering experience
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ML & AI System Testing
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API & Integration Testing
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accuracy, and tackle the deep-domain challenges that make clinical AI one of the
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Booch is India’s first ‘non-alcoholic fermented’ drink that helps you to release your stress with without getting drunk or dizzy at your workplace, home, or anywhere you want to get relax. Booch has a unique flavour, low calories with a relaxation effect, making it irreplaceable with any other beverage.
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• Execute Marketing and Sales plans to achieve set business goals.
• Create strategies to build an immersive and engaging consumer with product experience at retail, brand events and offline community.
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• Strong time management and organizational abilities.
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PostgreSQLABOUT US.
Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
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NodeJS (Node.js)Amazon Web Services (AWS)Python1. Azure/Infra Architect
Responsibilities
- Candidate must have demonstrated experience of migrating solutions to the Azure cloud platform
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- Complete high level and low level design for cloud infrastructure, databases and other required components.
- Build and deploy infrastructure in cloud
- Migrate OS, Database and application from on-premise to Cloud
- Apply technical knowledge and customer insights to create application modernization roadmap and architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key application development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, Java/node.js, DevOps and OSS tools)
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- Deep domain expertise of cloud application development solutions (e.g. IaaS, Serverless, API Management), container orchestration (e.g. Kubernetes, Cloud Foundry), continuous integration technologies (e.g. Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet), web application server technologies, cloud application design, software architecture and practices (design/development/deployment, Agile, SCRUM, ALM), breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required;
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon