
Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success

Similar jobs
Post :Sales Engineer (Fresher)
Qualification : MBA (Marketing / Sales / Business)
Experience : Fresher
Responsibilities
Job Description & Skill Required
Skills Required
Assist senior sales engineers in preparing and delivering technical presentations and proposals.
Understand client requirements and recommend appropriate solutions.
Support pre-sales activities, product demonstrations, and client meetings.
Generate leads and contribute to achieving sales targets.
Identify, develop, and manage new business opportunities in assigned territories or accounts.
Prepare and deliver technical presentations, proposals, and quotations.
Coordinate with internal departments (Design, Production) to ensure smooth order execution.
Negotiate terms and close sales to meet targets.
Provide post-sales support to ensure customer satisfaction.
Conduct market analysis and track competitor activity to identify trends and opportunities.
Maintain CRM records and provide regular reporting of sales activities and forecasts.
Skills Required
Strong communication and interpersonal skills.
Negotiation and persuasion skills
Basic technical understanding of products (engineering/industrial/products knowledge)
Client handling and CRM tools knowledge
This role is for a key player in the consulting team who can engage with our client Business and IT teams to help to discover and define the problem statement, evaluates the solution options and suggest recommendations. You will create detailed design, architecture/process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
- The candidate should have experience in SAP implementations methodology.
- The candidate should be able to lead the team, drive requirement gathering workshops & fit Gap workshop with client.
- The candidate have good exposure to custom solution development as per client need in SAP along with standard SAP S/4 HANA EHS Process flows.
- Design and build SPA EHS solutions & perform mainteanance and support.
- The candidate should have experience in AMS – Incident Management, Problem Management & Small change delivery management.
- Provide support for SAP EHS Module to business users.
Experience in Agrochemical Industry is an advantage. Know-how of new technologies like SAP EHS – Product compliance in chemical industry, Integration with SD, GTS.
Expertise in the following areas of Environment health & safety are preferred.
- Strong knowledge in SAP EHS & EHSM Modules ( Product safety, Dangerous Management, SVT, WWI , GLM , Incident Management , Risk Management).
- Hands on experince in Specification , Phrases & Report Managements.
- Experince on SAP writing functional specifications using SAP standard and custom tables, user exists, BADI,BAPI ALE & IDOC or other EDI related settings.
- Good Integration knowledge with other SAP & 3rd Party software service providers. I.e., SAP S/4 HANA SD, GTS, Successfactors.
- Experience with Standard operating procedure (SOP) development and training along with SAP EHS regulatory Compliance.
- Experience in data migration projects, S/4 HANA EHS projects.
- Provding a creative source of solutions to address problems
- Dangerous Goods Management
If your code breaks here, it doesn’t just throw an error.
Jobs don’t get fulfilled. Farmers lose trust during crop windows that don’t wait.
We’re hiring a Software Development Engineer in Bangalore to build the systems that keep real-world operations running — from customer-facing products to the internal tools field teams depend on every morning.
→ Design, build, and ship across the stack: backend services, APIs, mobile/web field apps, and operational dashboards
→ Build systems for deployment, attendance, check-in/check-out, work verification, and issue resolution
→ Make products work in low-connectivity, field-heavy conditions with offline-first and vernacular-first experiences
→ Own features end to end — from design discussions to deployment to on-call
→ Work closely with Product, Ops, and field users to solve what’s actually happening on the ground
→ Contribute to data pipelines and analytics that power planning, forecasting, and unit economics
• 1–5 years building production software
• Comfortable across the stack, or deep in one area and ready to stretch
• Strong ownership mindset — you ship, debug production issues, and care if it works for the user
• Pragmatic with trade-offs and able to balance speed with quality
• Bonus if you’ve built for low-bandwidth, offline-first, next-billion-user contexts
Stack: Python, Django, React, PostgreSQL, Redis, AWS/GCP, Docker, CI/CD
You’ll be building software for the real economy — farmers, labour, livelihoods — not another dashboard for another SaaS tool.
📍 Bangalore (on-site) | Reporting to CTO
If this sounds like you — or someone you’d bet on — tag them in the comments or DM me.
#Hiring #SoftwareEngineer #BackendEngineer #FullStackDeveloper #BangaloreJobs #TechJobs
Job Title:YouTube & WhatsApp Operations Executive
Location: Onsite – Kota, Rajasthan
Working Hours: 9:30 AM – 6:30 PM
Salary: ₹15,000 – ₹20,000 per month (Based on skills & experience)
About the Role
We are looking for a responsible and tech-comfortable person to handle the daily operations of our YouTube channels and WhatsApp communities for “Yoga by Renu Tayal” and “TUTRAIN.”
This is an execution and management role, not a strategy or growth planning position. The main focus is to ensure all online platforms run smoothly and tasks are handled on time.
Key Responsibilities YouTube Channel Operations
- Handle YouTube Live sessions from a technical side
- Plan and execute YouTube content strategy (long videos, Shorts, live sessions)
- Upload and manage videos and live sessions
- Monitor comments and live chat
- Track performance metrics and suggest improvements
- Keep channel properly organized and updated
YouTube Channel Membership Strategy (After Monetization)
- Plan and help launch YouTube Channel Memberships
- Suggest member benefits (exclusive content, live sessions, badges, etc.)
- Align content strategy to convert viewers into paid members
- Support long-term YouTube monetization growth
WhatsApp Community Management
- Manage WhatsApp groups and communities
- Post updates, messages, and announcements as instructed
- Respond to basic queries or forward them to the team
- Keep the groups active and well-managed
- Add or remove members as required
Lead & Data Handling
- Maintain records of leads received from YouTube and WhatsApp
- Update data in Excel/Google Sheets
- Coordinate with team members for follow-ups
Website Coordination
- Share content and updates with website developer as instructed
- Check that updates are done properly
- Help upload basic content if required
General Digital Support
- Ensure all links, forms, and pages are working properly
- Assist in online session setup when needed
- Support the team in day-to-day digital tasks
Skills & Requirements
Must Have:
- Advance knowledge of YouTube platform
- Comfortable using WhatsApp groups and communities
- Good computer knowledge (Excel/Google Sheets, internet tools)
- Good communication and coordination skills
- Responsible and able to follow instructions properly
Preferred:
- Basic understanding of social media platforms
- Experience in handling online communities
- Basic knowledge of Canva or simple design tools
Who Should Apply
- Someone who is organized and reliable
- Comfortable handling daily digital platform tasks
- Interested in working in a digital/online environment
- Must be available to work onsite in Kota
- Urgent Hiring – Immediate Joiners Preferred
What We Expect From You
- Smooth handling of YouTube and WhatsApp platforms
- Timely uploads and updates
- Proper data maintenance
- Good coordination with the team
Job Description – Senior Java Developer (Spring Boot / Microservices)
Location: Chennai, India
Experience: 4+ Years
Availability: Immediate Joiner
About the Role:
We are looking for a highly skilled Java Developer with over 5 years of hands-on experience in building scalable backend systems using Java, Spring Boot, and Microservices architecture. The ideal candidate will have strong problem-solving skills, deep knowledge of backend frameworks, and a solid understanding of JUnit-based testing.
Key Responsibilities:
- Design, develop, and maintain high-performance backend systems using Java and Spring Boot
- Develop and deploy RESTful microservices in a distributed architecture
- Collaborate with cross-functional teams to define, design, and ship new features
- Write clean, scalable, and testable code following best practices
- Implement unit and integration tests using JUnit and other testing frameworks
- Participate in code reviews and contribute to improving team processes
- Troubleshoot and resolve production issues in a timely manner
Key Skills:
- Strong proficiency in Java
- Expertise in Spring Boot and related modules (Spring Data, Spring Security, etc.)
- Solid understanding of Microservices architecture, REST APIs, and inter-service communication
- Experience with JUnit and writing automated test cases
- Familiarity with CI/CD pipelines and version control (Git)
- Knowledge of containerization (Docker, Kubernetes) is a plus
- Exposure to messaging systems like Kafka or RabbitMQ is a plus
- Familiarity with databases (SQL/NoSQL)

Job Description
We are seeking an experienced Trainer and Upskilling Lead to drive the design, development, and execution of both training and upskilling
programs across the organization. This executive role is responsible for conceptualizing training solutions, creating upskilling frameworks, mentoring trainers, and ensuring continuous development and alignment of these initiatives with organizational goals. The ideal candidate will have a proven track record in managing training and upskilling programs while collaborating with various teams to address technical needs.
Key Responsibilities:
1. Training and Upskilling Program Development and Planning
- Conceptualize and design both technical training and upskilling programs tailored to organizational objectives and individual employee growth
- Create frameworks that cater to both freshers and experienced professionals, ensuring knowledge transfer and skill enhancement across different technical domains
- Continuously update training and upskilling frameworks based on project needs, feedback from stakeholders, and evolving industry trends
2. Execution of Training and Upskilling Programs:
- Oversee the execution of hands-on training sessions and upskilling initiatives, ensuring active engagement and effective learning
- Lead or co-facilitate high-level training sessions and workshops to ensure quality and relevance
- Implement customized upskilling paths for employees based on their current roles, growth trajectories, and future organizational needs
3. Trainer Development and Mentorship:
- Mentor and guide a team of trainers, helping them to develop advanced skills in both training delivery and upskilling facilitation
- Ensure junior trainers and lower-level facilitators are continuously developed and capable of executing training sessions effectively
- Promote the continuous improvement of trainers by encouraging participation in professional development and certification programs
4. Performance Monitoring and Continuous Improvement:
- Evaluate the success of both training and upskilling programs using participant feedback, post-training assessments, and predefined KPIs
- Track the progress of participants in both training and upskilling initiatives, ensuring learning objectives are met and that employees are positioned for career growth
- Regularly report on training and upskilling outcomes, including metrics related to trainer performance and employee development, providing insights and improvement suggestions to senior management
5. Collaboration and Stakeholder Management:
- Collaborate with department heads and project teams to identify training and upskilling needs, ensuring alignment with organizational goals and project requirements
- Engage stakeholders across the organization to align expectations for both training outcomes and upskilling pathways
- Promote cross-departmental collaboration to create integrated training and upskilling solutions that benefit multiple areas of the organization
6. Innovation and Technology Integration:
- Introduce innovative training and upskilling methodologies, such as e-learning, blended learning, gamification, and personalized learning paths
- Stay updated with emerging technologies in education and training, ensuring the adoption of the latest tools and techniques to enhance both training and upskilling programs
Requirements
- Bachelor or Master’s Degree in Computer Science or Mechanical Engineering
- A minimum of 3 years of teaching experience (preferred but not mandatory)
- Professors in colleges, trainers in private training institutions can apply
- People with good experience in programming and a passion for teaching can apply
- Good command on various teaching methods (preferred but not mandatory)
- Excellent in communication
- Good in planning, scheduling and execution of various training courses.
Nice to have:
- Knowledge of computer graphics, computer aided design (CAD)
- Knowledge of Computational Technologies
- Good understanding of mathematics and geometry
Benefits
- Opportunity to work with a dynamic and innovative IT organization
- Collaborative and supportive work environment
- Professional growth and development opportunities
Roles and responsibilities:-
- Work closely with the cross-functional teams and collaborate with product managers, developers, marketing team, and designers
- Execute a strategic vision at the onset of a project and work with the team to deliver on this vision at every step of the design and development process.
- Own and manage multiple rapid research, design, and prototyping projects
- Manage design work across numerous initiatives through successful project execution, tracking, and resourcing
- Lead new creative and holistic thinking across diverse product releases, platforms, and devices; drive the direction, style, and methodology of design and accessibility
- Review work and share feedback with design team members
Desired Candidate Profile:
- Extensive experience as UX designer
- Experience in leading a team of designers
- Good exposure to in interactive design and information architecture
- Extensive understanding of *design principles, typography, and color theory.
- Expertise in using popular software like*Adobe XD, Figma, Sketch
- Ability to iterate designs and solutions efficiently and intelligently
- Experience designing and managing UX that bridges multi-platforms including mobile apps and web-based applications
- Research and showcase knowledge in the industry’s latest trends and technologies
- Team player with good communication skills and the ability to think out of the box
We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users.
Responsibilities and duties:
- Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms.
- Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
- Utilize backend data service.
Skills and Knowledge:
- Strong knowledge of PHP
- Knowledge of HTML, CSS, and JavaScript, etc
- Writing well designed, testable, efficient code by using best software development practices
- Knowledge of WordPress, Laravel, and CodeIgniter (preferred)
- Knowledge of any one framework of PHP (Required)
Programming Languages needed:
- HTML
- CSS
- JavaScript
- PHP (Required)
- Laravel/WordPress/CodeIgniter (preferred)
Who Can Apply:
- Who has a minimum experience of 6 months
- Who has Maximum experience of 1 year only
- Who are from Surat
- Who are willing to relocate to Surat
- Who have relevant Skills & Knowledge
Freshers Are Also Welcome !!!
***** SURAT CANDIDATES ARE MORE PREFERRED *****










