Customer Success Manager

1. Visual Style: The design should reflect the innovative, secure, and easy-to-use nature of KoinBX, combining modern elements with simplicity.
2. User-Focused: The landing page should clearly communicate the main value propositions of the platform (e.g., fast transactions, security, ease of use, variety of assets).
3. Call to Action: The design should feature a clear and compelling call to action that encourages users to sign up or explore the platform further. (Reference- Check out our ongoing SHIB giveaway)
4. Responsive Design: The layout should be fully responsive, considering both desktop and mobile versions.
5. Brand Guidelines: Ensure that the design follows the principles of the KoinBX brand identity (you can refer to any brand guidelines or previous work we provide).

JD

Skill : Automation Testing

Mandatory Skill : Java, Selenium, BDD Cucumber, Rest Assured, API

Work Experience : 8 to 12yrs

Location : Chennai, Hyderabad, Bangalore, Coimbature

The ideal candidate will analyze, review, and implement changes to websites so they are optimized for search engines. This candidate will be able to implement actionable strategies that will improve site visibility.

• ResponsibilitiesReview and analyze client sites for areas needing improvement
• Prepare detailed strategy reports
• Create and launch campaigns
• Improve clients 'rank' in major search engines

Qualifications

• Bachelor's degree in Information Technology or related field
• 3+ years' of technical experience
• Strong analytical skills
• Understanding of all search engines and functions as well as marketing

The key aspects of this role:

• Candidate with exceptional programming skills, problem-solving abilities and strong work ethic.

• The candidate has to work on custom programming and web application development for Drupal.

• Testing, maintenance and troubleshooting of existing company sites and resolving issues if any.

• Contributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.

• Communicate technical ideas to business users and other teams (design, QA).

• Collaborate with team members and to work independently when needed.

• Eager to embrace current and emerging web technologies.

To be the right fit, you'll need:

• Experience of total 4+ years working on PHP and Drupal 7,8 Development (at least 2+ years in Drupal 8)

• Strong knowledge of MySQL, jQuery, HTML5, CSS

• Experience with Drupal architecture, best practices and coding standards

• Knowledge on Views, Services etc.

• Experience in custom module and theme creation

• Familiar with sub version control systems such as Git or SVN

• Basic knowledge of environment setup for Linux distribution

What you will be doing

As a User Experience Researcher, you’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You will conduct end- to-end research using a variety of methodologies, helping us gain confidence in our understanding of our users, their needs and the opportunities this uncovers for our products. You'll be empowered to work with autonomy and creativity every step of the way, partnering with key stakeholders across product management, design, analytics, data science, marketing and engineering to influence product design and direction.

What you will be doing

• Build and execute impactful research plans that provide deep customer insights needed to impact strategy and UX. Innovate and develop approaches to measure users’ experiences.
• Execute rigorous research within complex constraints such as recruiting hard-to-reach audiences, overcoming remote research technology challenges, and adapting approaches to give people of all abilities, languages, and boundaries space to contribute.
• Synthesize and derive insights across research that you will conduct on your own or in partnership with other researchers, prior research, and quantitative data sources including product telemetry and experimentation to derive useful and human-centered insights.
• Build clear and compelling narratives that land your customer-focused, human-centric research insights at the right level of altitude for different partners including engineering, design, and marketing teams.
• Continuously inform design and engineering plans using customer insight (qualitative and quantitative). Critical to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.

What are we looking for

• 5+years of UX Research and analysis experience in the consumer-facing Product space.
• Extensive experience with qualitative and quantitative user research, including experimental design, sample selection and recruiting, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more.
• Portfolio containing work samples representing complex system research and user testing outcomes for web, desktop and mobile experiences.
• Degree in HCI, Human Factors, Anthropology, Cognitive Science, Psychology, Engineering or a related subject, and practical, hands-on experience conducting research in technology-related fields.
• Ability to productively collaborate with project stakeholders and teams that are both local and geographically distributed, representing a variety of cultures.
• Ability to keep track of multiple projects and connect the dots, to complement the core product and business values.
• Willingness to work both independently and collaboratively with tight deadlines, and multi-task efficiently in high volume, fast-paced settings.
• Strong communication skills to confidently present to various audience types and seniority levels, and an ability to provide bottom-line insights that help teams realize the tangible value and productively execute on research/testing findings.
• Strong data collection and analysis skills to be self-sufficient in generating, analyzing and presenting results from quantitative & qualitative research, and an ability to translate complex analyses into actionable and sustainable recommendations.
• Commitment to best practices, user advocacy, and thought leadership that drive positive outcomes focused on high levels of quality and innovation.

What will you get

• Chance to play a pivotal role in designing and building next-gen hospitality tech platform
• Top tier scale from day 1 - related battle scars/glory
• Chance to work with world-class talent (Ex Amazon, Apple, Walmart, Swiggy etc)

• Your responsibilities will include:

  • Leading a high-performing team to create and implement strategic marketing initiatives across various marketing functions including performance marketing, events, social media marketing, product marketing and partnerships.
  • Creating and implementing the marketing plan in line with overall business objectives while striking a balance between longer-term strategic brand building activities, mid-term lead generation and nurturing, as well as quick wins to achieve targets
  • Using data and analytics for decision making and measuring marketing effectiveness as well as creating a culture of structured experimentation and iteration to drive growth
  • Building win-win relationships with new and existing partners
  • Manage the marketing budget to drive sustainable bottom-line growth

   

  Key Requirements

  • You have a degree in Marketing, Business Administration or related field.
  • You have prior experience in a similar role with a solid track record of success.
  • You have strong experience in Growth Hacking, Social Media/ Viral Marketing, managing demand generation & the customer acquisition funnel and performance marketing.
  • You have good knowledge of Campaign Management Tools (eg. Active Campaign), and Web Analytics Tools (eg. Google Analytics).
  • You are highly goal driven and work well in fast paced environments.
  • You possess strong analytical skills and are comfortable dealing with numerical data.
  • You have excellent communication & interpersonal skills.
  • You are adept at building relationships and liaising with multiple stakeholders and thrive in matrix environments.

• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiar with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal )
• Ability to multitask, prioritize and manage time effectively
• Empathy and Compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft office and G-suite (google)
• Basic knowledge of Microsoft Excel for reporting purposes is a MUST
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer Obsession
• High integrity
• Decisiveness

• Automate deployments of infrastructure components and repetitive tasks.
• Drive changes strictly via the infrastructure-as-code methodology.
• Promote the use of source control for all changes including application and system-level changes.
• Design & Implement self-recovering systems after failure events.
• Participate in system sizing and capacity planning of various components.
• Create and maintain technical documents such as installation/upgrade MOPs.
• Coordinate & collaborate with internal teams to facilitate installation & upgrades of systems.
• Support 24x7 availability for corporate sites & tools.
• Participate in rotating on-call schedules.
• Actively involved in researching, evaluating & selecting new tools & technologies.

• Cloud computing – AWS, OCI, OpenStack
• Automation/Configuration management tools such as Terraform & Chef
• Atlassian tools administration (JIRA, Confluence, Bamboo, Bitbucket)
• Scripting languages - Ruby, Python, Bash
• Systems administration experience – Linux (Redhat), Mac, Windows
• SCM systems - Git
• Build tools - Maven, Gradle, Ant, Make
• Networking concepts - TCP/IP, Load balancing, Firewall
• High-Availability, Redundancy & Failover concepts
• SQL scripting & queries - DML, DDL, stored procedures
• Decisive and ability to work under pressure
• Prioritizing workload and multi-tasking ability
• Excellent written and verbal communication skills

• Database systems – Postgres, Oracle, or other RDBMS
• Mac automation tools - JAMF or other
• Atlassian Datacenter products
• Project management skills

• 3+ years of hands-on experience in the field or related area
• Requires MS or BS in Computer Science or equivalent field

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools