
Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success

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Key Responsibilities
- Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Understand broader organization goals and constantly prioritise your own work.
- Technical Excellence: Understand the onground problems, explore and design various possible solutions to conclude and implement scalable, extensible and secure software systems. Implement and learn best practices in technical architecture, coding standards, and software testing to ensure product delivery with highest speed AND quality.
- Project and Program Management: Setting up aggressive as well as realistic timelines with all the stakeholders, ensure the successful delivery of engineering projects as per the defined timelines with best quality standards ensuring budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
- Cross-functional collaboration: Collaborate with Product Managers, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
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Required Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- 1+ years of experience in software engineering
- Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
- Strong understanding of software design principles and patterns.
- Hands on with multiple programming languages and modern development frameworks.
- Understanding of relational and non-relational databases.
- Experience with Redis, ElasticSearch.
- Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.
Skills:- MySQL, Python, Django, AWS, NoSQL, Kafka, Redis, ElasticSearch
About the Organisation:
Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha,Hyderabad and upcoming in Ambivli.
About the role:
The CIO will work closely with the Program teams to fully understand the program landscape and implement technology and data solutions.
Your role to supplement the Organisational goals:
Develop a technology and data roadmap in line with the operational strategy and growth plan of the
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Identify the processes/systems that need to be digitised/ created for enabling scale,including appropriate solutions.
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ERP System
Maintain and when required, develop, the existing ERP system. (Timeline: ongoing)
Develop and implement the next version of the organization’s ERP system including reports/
dashboards. (Timeline: Sep 2023 for finalization of BRD and initiation of development)
Support with, and track, adoption across the organization
Partnerships
Identify and engage with technology partner(s) to design and implement the solutions for
effective program and data management. (varying timelines as per solution)
Establish partnerships with IT providers
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Oversee the technological infrastructure (networks and computer systems) in the organization
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Establish a process for and approve, purchases of technological equipment and software
Security
Analyze the costs, value and risks of various aspects of IT implementation to advise
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Design automated reporting formats for reporting to key stakeholders such as Government,
donors and board of directors.)
Analyse, synthesize, and produce key insights from the data that can inform the approach and
design improvisations in the program
Data and knowledge management
Lead the overall knowledge management system for the organization and enable data to be available on cloud with clear protocol for sharing and storage, such that security and confidentiality are assured.
Finalization of Data Protection and Management Policy, training of relevant team members, implementation and compliance tracking.
Who we are looking for:
● Education : Masters in Information Technology
● Experience: Minimum 15+ years of experience
● IT skills – familiarity with modern databases and IT systems.
● Analytical skills
● Problem-solving skills
● Partnership management
● Communication skills – must have an excellent verbal and written communication skills.
● High social intelligence : able to engage teams, create relationships of trust with stakeholders.
● Able to reflect, empathetic and a good listener.
● Experience in Need Identification, Project Management, Stakeholder Management
● Ability to manage multiple projects and stay on deadline.
● Proficiency in Microsoft Office programs, including Word, Excel and PowerPoint

About the Role
Initiate and drive technical decisions on a multi-functional, Agile team alongside product management, product design, and engineering
Work closely with product to translate abstract business and product requirements into crisp technical specifications along with a delivery roadmap
Resolve blockers and help the team stay productive
Perform code and design reviews
Take part in building the team and iterating on hiring processes
Must have Requirements for the Role
8+ years of experience in a highly technical role at hyper-growth startup or fast-paced company and 2+ years of experience leading a team
Production level experience with Node.js or Go mandatory.
Experience building highly available and performant applications in any major programming language (e.g. Node.js, Go, Javascript)
In-depth knowledge and experience working with major cloud platform (e.g. AWS (must have experience))
Experience leading product teams
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Demonstrated ability to work well with others in a team environment and with geographically distributed teamsIn-depth knowledge of database and web security
How We Define Success:
Ensure the projects are delivered within reasonable timelines that meet the acceptance criteria set by the stakeholders
Ensure technical debt is being measured and tackled
Ensure the non-functional requirements are being taken into account while delivering features: performance, security and testing
Nice To Have, but Not Required:
Good understanding of GCP, AzureWorked in a early-stage startup environmentGood understanding of micro services
What you will do:
- Handling product and process development, nutrition profiling, claims development, shelf life testing, manufacturing scale up
- Managing projects - working with team on product, process, packaging development, regulatory, nutrition, manufacturing scaling up
- Being the point of contact for client - weekly project tracking, working with the client and other stakeholders to ensure on time in full delivery of the project
Desired Candidate Profile
What you need to have:- Masters degree in Food Science/ Technology
- 7-8 years of experience in the development of food products in the area of herbals (Ayurveda), Neutraceuticals
- Very good technical skills and understanding
- Good project management skills
- Good communication and leadership skills


Programming Languages: Perl, java. Perl programming with strong OOPs knowledge.
UI: HTML, JS
System: Linux must have – good knowledge and shell scripting experience.
Prior experience in infrastructure automation, monitoring will definitely help.
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The person in this role:
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Preferred skills:
- Perl
- Shell scripting
- Unix
- Jenkins

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We are looking for a Java developer responsible for developing Web applications using Core Java and JDBC. Your primary responsibility will be to quickly learn to design and develop applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality is essential.
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- Familiar with various design and architectural patterns.
- Skill for writing reusable Java libraries.
- Knack for writing clean, readable Java code.
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- Solid understanding of the web development lifecycle.
- Ability to learn quickly and deliver software on time.
If you are looking forward for this opportunity, kindly apply with us with below asked details:
Total Experience:
CTC:
ECTC:
NP:
Current Location:
Hometown:

