Customer Success Manager

Design, implement, and improve the analytics platform

Implement and simplify self-service data query and analysis capabilities of the BI platform

Develop and improve the current BI architecture, emphasizing data security, data quality

and timeliness, scalability, and extensibility

Deploy and use various big data technologies and run pilots to design low latency

data architectures at scale

Collaborate with business analysts, data scientists, product managers, software development engineers,

and other BI teams to develop, implement, and validate KPIs, statistical analyses, data profiling, prediction,

forecasting, clustering, and machine learning algorithms

Educational

At Ganit we are building an elite team, ergo we are seeking candidates who possess the

following backgrounds:

7+ years relevant experience

Expert level skills writing and optimizing complex SQL

Knowledge of data warehousing concepts

Experience in data mining, profiling, and analysis

Experience with complex data modelling, ETL design, and using large databases

in a business environment

Proficiency with Linux command line and systems administration

Experience with languages like Python/Java/Scala

Experience with Big Data technologies such as Hive/Spark

Proven ability to develop unconventional solutions, sees opportunities to

innovate and leads the way

Good experience of working in cloud platforms like AWS, GCP & Azure. Having worked on

projects involving creation of data lake or data warehouse

Excellent verbal and written communication.

Proven interpersonal skills and ability to convey key insights from complex analyses in

summarized business terms. Ability to effectively communicate with multiple teams

Good to have

AWS/GCP/Azure Data Engineer Certification

Key Responsibilities:

• Lead Generation through platforms like LinkedIn, Upwork, Freelancer, Email Marketing, and Cold Outreach
• Identify new business opportunities and potential clients in US, UK, Canada, Australia, and other global markets
• Develop and execute strategies for new business development through direct sales, partnerships, and marketing initiatives
• Write compelling proposals and pitch decks for client presentations
• Work closely with the technical team to craft custom IT solutions for clients
• Maintain CRM tools and track leads, follow-ups, and deal status
• Attend virtual/physical meetings with clients and represent Nexuslink professionally

Required Skills & Qualifications:

• 3–5 years of BDM or Sr. BDE experience in an IT services company
• Proven track record in lead generation, client engagement, and sales closures
• Familiarity with platforms like Upwork, Freelancer, Clutch, LinkedIn Sales Navigator
• Strong communication and negotiation skills (verbal & written)
• Good understanding of IT services: Web Development, Mobile Apps, SaaS, Cloud, eCommerce, etc.
• Experience working with international clients (B2B sales)
• Bachelor’s or Master’s degree in Business, Marketing, IT, or related field

For a startup run by a serial founder:

Job Description :

- Architect and develop our B2B platform, focusing on delivering an exceptional user experience.

- Recruit and mentor an engineering team to build scalable and reliable technology solutions.

- Work in tandem with co-founders to ensure technology strategies are well-aligned with business objectives.

- Manage technical architecture to guarantee performance, scalability, and adaptability for future needs.

- Drive innovation by adopting advanced technologies into our product development cycle.

- Promote a culture of technical excellence and collaborative spirit within the engineering team.

Qualifications :

- Over 8 years of experience in technology team management roles, with a proven track record in software development and system architecture + Dev Ops

- Entrepreneurial mindset with a strong interest in building and scaling innovative products.

- Exceptional leadership abilities with experience in team building and mentorship.

- Strategic thinker with a history of delivering effective technology solutions.

Skills :

- Expertise in modern programming languages and application frameworks.

- Deep knowledge of cloud platforms, databases, and system design principles.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong communication skills with the ability to lead cross-functional teams effectively.

Introduction

Designation - Product Manager 

We are seeking an experienced and innovative Product Manager to join our dynamic team at Better Analytics Pvt Ltd (Scremer). The ideal candidate will play a pivotal role in driving the evolution of Scremer, ensuring a seamless user experience, and spearheading the development of new features to enhance user engagement and satisfaction.

Roles and Responsibilities

• Should be able to create a product roadmap and product strategy
• Should be able to do product discovery, product validation, and product analytics.
• Should be able to run the sprints and daily scrum calls.
• Should have managed products/ features around workflow management or business process mapping.
• Develop and execute a comprehensive product strategy aligned with Scremer's mission, considering user feedback, market trends, and business objectives.
• Lead the end-to-end product development lifecycle, from ideation to implementation. Collaborate with cross-functional teams to introduce new features and enhancements that elevate the user experience.
• Continuously analyze user interactions and feedback to identify areas for improvement. Implement strategies to optimize user experience and satisfaction.
• Utilize data analytics to make informed product decisions. Monitor key performance indicators (KPIs) and user behavior to guide feature prioritization and enhancements.
• Collaborate with marketing, development, and customer support teams to ensure seamless integration of product initiatives. Communicate product updates, features, and improvements to internal and external stakeholders.
• Stay informed about industry trends, competitive products, and user needs. Conduct market research to identify opportunities for innovation and differentiation.

Must Have Skills

• Minimum 3 years of experience as a Product Manager.
• Must be able to create new products from scratch using Lean Product Methodology.
• Must be able to do Customer Development and find PMF for new products.
• Must be able to use Google Suite, Microsoft Suite, and Adobe Suite with ease.
• Must be able to write specifications and create wireframes on demand.
• Must be able to create a product strategy and product roadmap.
• Must have experience working with at least one wireframing tool, like Balsamiq or Whimsical, Azure XP, or any others.
• Must have hands-on experience with agile product management tools like JIRA, Clickup or any other tool.
• Must have excellent communication, articulation, and presentation skills.
• Must be able to understand business models and create business model canvas with ease.
• Must be able to do A/B testing to test new product ideas.

Good to Have Skills

• Preference will be given to candidates who have experience working in startups.
• If you have already worked in a marketplace product or a platform product you would be given preference over other candidates.
• System Design Skills and any understanding of technology will be a great advantage.
• Ability to work with AARRR metrics - both for the producers and consumers in the marketplace.

About Scremer

Better Analytics Pvt Ltd, the creator of Scremer, is a pioneering social feedback platform that empowers users to voice their complaints and concerns. Scremer provides a space for users to share their experiences regarding various issues, from poor customer service and faulty products to unjust policies. The platform encourages community support through a unique feature called scream up, where users can rally behind each other's complaints. The most impactful grievances are prominently featured on the homepage, fostering a transparent and engaging user environment.

Location

Address: Durgam Cheruvu Rd, Kavuri Hills, Madhapur, Hyderabad, Gafoornagar, Telangana 500081.

Hyderabad - Scremer was Founded in 2021, Situated in the vibrant area of Kavuri Hills, Hyderabad, this address on Durgam Cheruvu Rd embodies a blend of urban convenience and natural beauty. It is located in Gafoornagar and offers a prime location with easy access to amenities and the picturesque Durgam Cheruvu.

Why Join Scremer?

• Innovative Mission: Join Scremer at Better Analytics Pvt Ltd to be part of an innovative social feedback platform that gives users a powerful voice.
• Engaging User-Centric Environment: Work in a dynamic and user-centric environment where every complaint matters. At Scremer, users can connect, support each other through "scream up," and influence positive change.
• Transparent and Impactful Platform: Join a company that believes in transparency and impact. Scremer features the most popular complaints on its homepage, providing users with visibility into real issues.
• Professional Growth Opportunities: At Scremer, we value talent and commitment. Join a company that fosters professional growth and skill development. Be part of a team that encourages innovation, collaboration, and continuous improvement, offering you a platform to excel in your career.

JOB DETAILS

CTC - 12-15 LPA

EXP RANGE - 3-5 Years

Education - Any Degree

Notice Period - 15-30 Days.

Work Mode - WFO

Location - Hyderabad

Responsibilities:

●     Design and develop websites and web applications from initial concept, site architecture, and user interface to finished deliverables.

●     Write clean, secure, test-driven, easily maintainable and modular codes adhering to the technical standards.

●     Database designing and maintenance.

●     Create and update reusable code libraries to streamline the development cycle.

●     Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications

●     Collaborate and work with front-end/mobile developers on the backend needs of projects.

●     Client communication (verbal/written) as and when required.

Required Skills:

●     Previous working experience as a PHP / Laravel developer. Experience in CMS like Drupal and WordPress will be an added advantage.

●     Excellent knowledge of the Laravel framework and experience building factories/facades/libraries using abstract classes, interfaces, and traits.

●     Good knowledge of RDBMS (MySQL/MS SQL/PostgreSQL), database designing and query optimization techniques.

●     Good core knowledge of HTML5, CSS3, jQuery and Bootstrap framework.

●     Hands-on experience in RESTful API design and development, including implementing oAuth2.0 for authentication and authorization.

●     Strong problem-solving and analytical skills.

●     Excellent communication (verbal/written) skills.

We are seeking a highly skilled and experienced Full Stack Developer to join our dynamic team. As a Full Stack Developer, you will be responsible for designing, developing, and implementing software solutions across the entire application stack. You will collaborate with cross-functional teams, including product managers, designers, and other developers, to deliver high-quality, scalable, and maintainable software products.

Responsibilities :

1) Design and develop robust, scalable, and efficient software applications, APIs, and web services using modern technologies.

2) Collaborate with product managers, designers, and other developers to understand project requirements, user stories, and technical specifications.

3) Write clean, maintainable, and well-documented code following best practices and coding standards.

4) Perform thorough testing and debugging to ensure software quality and reliability.

5) Optimize application performance and implement security measures.

6) Stay up-to-date with industry trends and emerging technologies, and continuously improve technical skills.

7) Participate in code reviews to provide and receive constructive feedback.

8) Collaborate with team members to identify and resolve technical issues and bugs.

9) Work in an agile development environment, actively participating in sprint planning, stand-ups, and retrospectives.

10) Contribute to the continuous improvement of development processes and tools.

Requirements :

1) Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).

2) Proven experience as a Full Stack Developer or similar role, with a strong portfolio of completed projects.

3) Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like React, Angular, or Vue.js.

4) Strong knowledge of back-end technologies such as Node.js, Python, Ruby, or Java.

5) Experience with databases and ORM frameworks (e.g., MySQL, PostgreSQL, MongoDB, SQLAlchemy, Hibernate).

6) Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and serverless architecture.

7) Knowledge of version control systems (e.g., Git) and collaboration tools (e.g., Jira, Trello).

8) Solid understanding of software development principles, design patterns, and best practices.

9) Excellent problem-solving skills and the ability to analyze and resolve complex technical issues.

10) Strong communication skills and the ability to work effectively in a team environment.

Preferred Qualifications :

1) Experience with containerization technologies (e.g., Docker, Kubernetes).

2) Familiarity with DevOps practices and CI/CD pipelines.

3) Experience with Agile/Scrum methodologies.

• Own end-to-end Software project/program delivery, including Project plan, schedule, execution/monitoring working with SW engineers globally.

  • Work in close collaboration with Program managers, Project Leads & Architects to achieve tactical project goals & balance strategic Software organization goals.
  • Good knowledge of Java preferably Angular.
  • Work closely with Software development teams spread globally, playing a leadership role in Software development process across products.
  • Identify project risks, control them, and manage regular communication to stakeholders, ensuring thoroughness in dealing with the details.
  • Be a change agent. Drive agility in organization & demonstrate sense of urgency.

  Continuously reviews program progress, proactively identify risks and collaboratively develops and drives risk mitigation efforts.

  • Interacts frequently with all levels of internal management as well as across functions and business units.
  • Participates in interactions with customers and regulators concerning product design, systems, and processes.
  • Identifies and manages continuous improvement projects that may span multiple sections or departments with the objective of achieving quality, reliability, and cost improvements.
  • Develops long term plans for product development proposals.
  • Continuous improvement and simplification for efficient delivery.
  • Highly experienced in SDLC implementation
  • Demonstrated facilitation and negotiation skills in driving closure on product/program-related decisions/issues
  • Strong visualization & reporting skills using latest & greatest project management & reporting tools
  • Strong presentation skills and having had the exposure to reporting out project status to senior management.

  Excellent interpersonal/communication/influencing/negotiation skills required

  • Effective communication with customer.

   

  Notice Period :Immediate (0-15 days

Position: Operations Manager

Domain: US, Healthcare

Job Description-

Roles & Responsibility

• You will be responsible for handling multiple processes and LOBs.
• Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
• As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
• Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
• Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
  Leverage data to continuously improve.
• Link all the programs to business metrics and build solutions keeping that in mind.
• Scale-up team by proper budgeting and co-owning the budget.
• Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
• Deliver business goals for processes handled.
• Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
• Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
• Co-owner in the process of budget planning.
• Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
• Possess strong communication and leadership skills
• Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
  Outstanding attention to detail; Exceptional problem solving & analytical skills
• Be a self-starter
• Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
• Experience in business process improvement

Experience & Education Qualification:

• Existing Experience as a Sr. Operations Manager is a plus.
• Experience in handling multiple processes and LOBs simultaneously is a plus.
• Graduation is a must.
• MBA is a plus.

Timings

• Fixed shift 7:30pm - 4:30am
• Fixed weekend off.
• No transportation

Looking forward to your response.

Regards,