
Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success

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Engineering Lead (Backend/Full stack)
About
It is a mission-oriented high-growth fintech startup building payment &
lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a
trusted partner to parents in fulfilling their aspirations for their kids’ education.
We are backed by marquee VC investors – Tiger Global, Elevation Capital and Matrix Partners – to realize this mission. It is started by three co-founders who have a pedigreed education
(IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).
🎬Job Description:
We are looking for an Engineering Leader with a focus on building maintainable and scalable applications. The Lead will be responsible for the design and development of Jodo’s fee payments platform and be owning one of the products/verticals. Leads will be closely working
with Product Managers and Founders to execute projects from ideation to completion. As a hands-on Team Lead, you will take ownership of services/systems and guide a team of
developers.
📈Key Responsibilities
● Own and drive the development of one or more of Jodo’s products
● Take the lead in the design and development of the backend platform
● Mentor a team of developers, promote collaboration and engagement, and promote practices that improve the developer experience
● Work closely with Product Managers and Founders to brainstorm requirements and prioritize
● Own quality - actively participate in code reviews
● Own reliability - continuously monitor Production Health, proactively fix production issues
● Own execution - Plan and delegate work for the team, optimize for speed of development and incremental delivery
📃Requirements
● 6+ years of hands-on experience in application development
● 1+ years of leading a team
● Experience in working with distributed systems
● Proficient in building Microservices/RESTful APIs with any modern tech stack
● Working knowledge of relational and nonrelational databases
● Prior working knowledge of Python/Django is a big plus
● Familiarity with modern CI/CD tools
● Knowledge of AWS or any other Cloud Platform services
● Champion code quality and drive best practices
● Ability to analyze and convert business requirements into technical requirements
● Self-starter and ability to take the ownership
● Prior experience working in a startup environment is great to have
● Excellent communication and interpersonal skills
🤩Benefits
● Becoming a part of the early core team
● Competitive salary
● Work with colleagues from strong backgrounds & hungry to succeed
● Opportunity to interact with and learn from high-pedigree investors & mentors -
○ VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners
○ Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan
🔎What are we looking for?
● Self-starter with a high sense of ownership → Comfortable to work with minimal
supervision
● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed
● Bias for action → Have the temperament to experiment and execute in uncertainty
● Hustler → Ability to generate resources to solve a problem
● Intellectual honesty → Always seeking and presenting truth irrespective of personal
POV or beliefs
● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives
✅Key Details
● Role: Engineering Lead
● Location: Bengaluru
● Compensation: Negotiable based on candidate profile (structured as Fixed + ESOPs)
● Date of Joining: ASAP
Key Responsibilities:
● Work closely with product managers, designers, frontend developers, and other
cross-functional teams to ensure the seamless integration and alignment of frontend and
backend technologies, driving cohesive and high-quality product delivery.
● Develop and implement coding standards and best practices for the backend team.
● Document technical specifications and procedures.
● Stay up-to-date with the latest backend technologies, trends, and best practices.
● Collaborate with other departments to identify and address backend-related issues.
● Conduct code reviews and ensure code quality and consistency across the backend team.
● Create technical documentation, ensuring clarity for future development and
maintenance.
Requirements;
● Experience: 4-6 years of hands-on experience in backend development, with a strong
background in product-based companies or startups.
● Education: Bachelor’s degree or above in Computer Science or a related field.
● Programming skills: Proficient in Python and software development principles, with a
focus on clean, maintainable code, and industry best practices. Experienced in unit
testing, AI-driven code reviews, version control with Git, CI/CD pipelines using GitHub
Actions, and integrating New Relic for logging and APM into backend systems.
● Database Development: Proficiency in developing and optimizing backend systems in
both relational and non-relational database environments, such as MySQL and NoSQL
databases.
● GraphQL: Proven experience in developing and managing robust GraphQL APIs,
preferably using Apollo Server. Ability to design type-safe GraphQL schemas and
resolvers, ensuring seamless integration and high performance.
● Cloud Platforms: Familiar with AWS and experienced in Docker containerization and
orchestrating containerized systems.
● System Architecture: Proficient in system design and architecture with experience in
developing multi-tenant platforms, including security implementation, user onboarding,
payment integration, and scalable architecture.
● Linux Systems: Familiarity with Linux systems is mandatory, including deployment and
management.
● Continuous Learning: Stay current with industry trends and emerging technologies to
influence architectural decisions and drive continuous improvement.
Benefits:
● Competitive salary.
● Health insurance.
● Casual dress code.
● Dynamic & Collaboration friendly office.
● Hybrid work schedule.
Industry
- IT Services and IT Consulting
Employment Type
Full-time
Job Summary:
Responsibilities:
o Strong knowledge of photo editing software tools.
o Creativity and artistic mind-set.
o A firm grasp of market trends and consumer preferences.
o Advise best practices and optimizations throughout design projects.
o Translating research into feasible ideas and designs that will satisfy consumers.
o Conducting research on current trends in photography styles, techniques, and technologies in order to keep abreast of industry trends.
o Leadership and motivational skills.
o Organization and time management abilities.
o Ensure projects are completed in a timely manner with a quality product.
o Collaborate with fellow designers to develop new approaches for creating more-expressive graphics for the company.
Qualifications:
o A degree in graphic design, industrial design, or interior design, or equivalent experience.
o 1 to 2 years of experience in graphic design.
o Proficient in using Adobe Photoshop
o Experience as a graphic designer or in related field.
o A strong eye for visual composition.
o Effective time management skills and the ability to meet deadlines.
- 3 - 5 years of progressive IT experience with a minimum of 1+ years in building Ruby on Rails Web applications and RESTful API endpoints
- Proficient with scripting languages, specifically Python and Bash
- Experience in Object Oriented Java Script.
- Must have Linux command line experience.
- Good experience in developing and integrating reliable REST web services.
- Possess good communication, organizational and creative thinking skills.
- Multi-tasking individual that likes to work both in a team environment and individually
- Excellent technical abilities, leadership, decision making, and adaptability to new technology
- Good knowledge of Agile processes and practice
- Team player
About the company:
Company is building the platform to drive global careers for millennials from emerging
economies. Leap work at the exciting intersection of the 2 hottest trends around - edtech & fintech!
And we love that we succeed as a business while powering the dreams of talented students! They create modern financial products and services that help Indian students pursue a global career. From choosing the right university and the best financing option to lining up job interviews and introductions, Leap Finance invests heavily in your success.
Summary :
Leap is building the core engineering team and looking for an Android developer who can
take ownership and deliver independently.
The best candidates will check all OR many of these boxes :
● 3-6 years of experience in an engineering role
● Essential skills required are Java, Springboot, MySQL, PostgreSQL & Kotlin Backend
Technologies.
● Good to have experience in Node.js, Nest.js
● Experience with an early-stage start-up
Why is this a great opportunity for the right candidate :
● Experienced founding team
● Right to win - The founding team knows the business & its secrets inside out. We are
starting with a significant head start and a precise plan of action
● Barriers to entry - This is a specialized play with natural barriers to entry, allowing for
significant value creation for all equity holders
● Backed by marquee global investors
● Exposure to all aspects of company building - exposure to investors, fund-raising,
decision making, building the team & culture
● All of the above perks of joining a high potential company very early, along with a
competitive market salary.
PFB detailed JOB Description.
overall development exp of 7+ years with 5+ in Mobile App development
• Experience in writing native modules for React Native.
• Experience with Android and iOS build process
• Firm grasp of the TypeScript language.
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like (Jest or Mocha)
• Experience with Redux and Saga.
• Understanding of communication between native components to react native.
• Good communication skills
Job Description
We are looking for an experienced engineer with superb technical skills. Primarily be responsible for architecting and building large scale data pipelines that delivers AI and Analytical solutions to our customers. The right candidate will enthusiastically take ownership in developing and managing a continuously improving, robust, scalable software solutions.
Although your primary responsibilities will be around back-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management applications. Experience with or desire to learn Machine Learning a plus.
Skills
- Bachelors/Masters/Phd in CS or equivalent industry experience
- Demonstrated expertise of building and shipping cloud native applications
- 5+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka Streams, Py Spark, and streaming databases like druid or equivalent like Hive
- Strong industry expertise with containerization technologies including kubernetes (EKS/AKS), Kubeflow
- Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
- 5+ Industry experience in python
- Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
- Experience with scripting languages. Python experience highly desirable. Experience in API development using Swagger
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration, Jenkins
Responsibilities
- Architect, Design and Implement Large scale data processing pipelines using Kafka Streams, PySpark, Fluentd and Druid
- Create custom Operators for Kubernetes, Kubeflow
- Develop data ingestion processes and ETLs
- Assist in dev ops operations
- Design and Implement APIs
- Identify performance bottlenecks and bugs, and devise solutions to these problems
- Help maintain code quality, organization, and documentation
- Communicate with stakeholders regarding various aspects of solution.
- Mentor team members on best practices
Will be developing mobile and web applications using latest technology. Should be good in analysing requirements and translate into applications. Good in understanding application flows.
Tech Skills –
Mobile technology – Hybrid (Ionic / Cordova / capacitor / flutter), Native (Android / iOS) – Expert level – Should have completed 2-3 full sized complex projects with server component, use of cloud services, use of device native capabilities like camera, accelerometer etc.
HTML, CSS, Bootstrap, Java script – Intermediate level - Good understanding of concepts and should be able to realize application screens based on the UI provided by designers.
MEAN (MongoDB, Express, Angular/React, Node.js) stack – Beginner level - Should have understanding of concepts, good with basics







