Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
For this role, the candidate needs to support AX implementations, providing end user support and developing functional skill levels of AX. The role holder will own the gathering requirements and defining these user stories in collaboration with other team members.
Responsibilities
1. Day-to-day management of the Microsoft Dynamics AX environment, investigating / troubleshooting / resolving any issues
2. Create measured improvements in ERP Operational Health
3. Develop new applications in DAX and maintain the integrity of the DAX System through design and development efforts
4. Configure the production AX environment
5. Perform business requirements analysis and design.
6. Perform gap/fit analysis between Axapta functionality and organizational requirements
7. Document functional requirements and software designs
8. Assist internal/external teams in developing more extensive DAX Knowledge. Also works with other IT staff to
solve business problems
9. Work with end users, management and support staff to identify areas where new applications will solve business problems
10. Additional duties as assigned
Candidate requirements
• Bachelor’s Degree is required, preferably in Business, Accounting, MIS, Information Technology, or related
field
• 6 years of relevant ERP experience with a strong understanding of Microsoft Dynamics AX (in addition to degree or years of previous experience), preferably with a Dynamics AX certification
• 4 years of Experience with installation/configuration base components of AX: user groups, security, connections to databases, etc.
• Advanced understanding of Microsoft Dynamics AX functionality (order management, procurement, inventory management, fulfillment, manufacturing, financials)
• Advanced knowledge of features, configuration and support of AX
• Advanced knowledge of related technologies: Microsoft SQL Server database, Exchange, .NET, SharePoint Services, BizTalk Server
• Advanced proficiency with AX technology stack & development methodology
• Advanced proficiency with planning and implementation of AX system tests to ensure that functionality, configuration and data are as expected
• Skilled proficiency documenting business issues (escalating for help as required
send your CV to anita at atgs dot co dot in
Its Hybrid , Might Involve night shifts
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Reporting relationship
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- Minimum 2+ years of experience as an Analyst role preferred.
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.NET
C#Location – Kochi
Must have experience in . ASP.Net MVC, NET Core, C#, JavaScript, JQuery, SQL
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* Experience in upgrading, configuring and debugging existing systems
* Providing technical support for web, desktop and mobile applications
*Proficient in writing clean, scalable code using .NET programming languages
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• Preparation and review of Balance sheet, P&L and Cash reconciliations for Investment accounting entities
• Posting and review of Manual Journals for investment products such as equities, Bonds, derivatives
• Impairment processing as per US and European GAAP
• Working on complex derivative instruments, netting
• Monthly/Quarterly/Annual reporting- Statutory and Regulatory
• Working on tools like SAP, FAH, Bloomberg, Business objects (BO) etc
• Regular communication with onshore counterpart via e-mail, instant messenger and telephonic calls
• Mentoring team members, process associates and carries out process improvement initiatives in the investment accounting area
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• Ensure 100% compliance and deadlines
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iOS App Development
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- Experience with third-party libraries and APIs
- Solid understanding of the full mobile development life cycle
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
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Interview Process: HR Round -> Written Test -> Face to Face Round -> Final Round
Address: Mansa Infotech Pvt Ltd Plot No D-174, Phase VIII-B, Industrial Area,SAS Nagar (Mohali), Punjab, India
Job Role – SDE2
Duration – 12 months
Location – HYD
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- 3- 5 years
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- Mandatory experience in some Database query language(such as SQL)
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Full Stack Developer - Averlon