Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Bonanza Portfolio
Role Name – Merchant Banking Execution
Experience –2-3 yr exp in merchant banking preferred (articleship will not be counted in experience)
Qualification – CS/CS Intern (Merchant Banking Examination Cleared)
Role Description
1. IPO/ Open Offer/ AIFs Execution: Manage the execution process for Right Issue, Open Offer, Mainboard Initial Public Offerings (IPO), SME IPO, NCDs, ensuring compliance with regulatory requirements and best practices.
2. Transaction Management: Coordinate and collaborate with various internal teams, including investment banking, legal, compliance, finance, and external service providers, to facilitate the smooth execution of IPOs/ Open Offer and other equity transactions.
3. Due Diligence and Documentation: Oversee the due diligence process, working closely with legal and compliance teams to ensure the accuracy and completeness of offering documents, prospectuses, and other transaction-related materials and pre/post processes for IPOs/ Open Offer / Rights Issue / Buybacks etc.
4. Investor Relations: relations teams to develop appropriate investor targeting strategies and support the roadshow process. Assist in managing relationships with institutional investors and analysts. Collaborate with investor Liasioning with Regulatory Authorities, Stock Exchanges, Law Firms, etc.
5. Regulatory Compliance: Ensure compliance with applicable securities regulations, SEBI exchange rules, and listing requirements throughout the IPO and equity capital market execution process. Coordinate with legal and compliance teams to address any regulatory issues.
6. Deal Execution Support: Provide operational support for deal execution, including coordinating with underwriters, legal counsel, auditors, and other external parties involved in the transaction. Monitor and track progress, ensuring timely completion of tasks.
7. Relationship Management: Build and maintain strong relationships with clients, working closely with senior management to understand their needs, provide strategic advice, and deliver high-quality service.
8. Continuous Process Improvement: Identify opportunities to enhance the efficiency and effectiveness of IPO and equity capital market execution processes. Propose and implement process improvements to streamline workflows and increase productivity.
Requirements:
- CS/CS Inter/MBA (Finance)/ CA Inter cleared
- Extensive experience in equity capital markets execution, with a focus on IPOs and other equity transactions within the merchant banking sector.
Salary : Upto 7 LPA
Qualification : CS Complete
Location : Mumbai Goregaon
Python
React.jsWe are seeking a mature, proactive, and highly capable Senior Full Stack Engineer with over 5 years of experience in Python, React, Cloud Services, and Generative AI (LLM, RAG, Agentic AI). The ideal candidate can handle multiple challenges independently, think smartly, and build scalable end-to-end applications while also owning architecture and deployment.
Must Have Skills
- Python (Fast API, Django REST Framework, Flask)
- React JS
- Cloud Services (VM, Storage, Auth and Auth, Functions and Deployments)
- Microservices , Serverless Architecture
- Docker, Container orchestration (Kubernetes)
- API Development & Integration
- Bitbucket or Git-based version control
- Agile/Kanban working model
- Familiarity with AI-powered coding assistants such as GitHub Copilot, Cursor AI, or Lovable AI.
- Basic understanding of Generative AI concepts and prompt engineering.
Good to Have Skills
- Experience with AI orchestration tools (Lang Chain, Llama Index, Semantic Kernel)
- Generative AI (LLMs, RAG Framework, Vector DB, AI Chatbots, Agentic AI)
- API Testing Tools (Postman)
- CI/CD Pipelines
- Advanced Cloud Networking & Security
- Automation Testing (Playwright, Selenium)
Preferred Personal Attributes
- Highly proactive and self-driven
- Smart problem solver with strong analytical ability
- Ability to work independently in ambiguous and complex scenarios
- Strong communication & stakeholder management skills
- Ownership mindset and willingness to handle multiple challenges at once
Key Responsibilities
Full Stack Development
- Build and maintain production-grade applications using Python (FastAPI/Django/Flask) and React / Next.js.
- Develop reusable frontend components and optimized backend services/microservices.
- Ensure clean architecture, maintainability, and code quality.
- Own development across the lifecycle—design, build, testing, deployment.
- Develop AI-driven applications using LLMs (OpenAI, LLaMA, Claude, Gemini, etc.).
- Build and optimize RAG pipelines, vector searches, embeddings, and agent workflows.
- Integrate vector databases: Pinecone, FAISS, Chroma, MongoDB Atlas Vector Search.
- Build AI chatbots, automation agents, and intelligent Assistants.
- Apply prompt engineering, fine-tuning, and model evaluation best practices.
- Deploy, manage, and monitor cloud workloads on AWS/Azure/GCP.
- Design and implement serverless architectures, microservices, event-driven flows.
- Use Docker, CI/CD, and best DevOps practices.
- Ensure scalability, security, cost optimization, and reliability.
Collaboration & Leadership
- Comfortably handle ambiguity, break down problems, and deliver with ownership.
- Lead technical initiatives and mentor junior team members.
- Work closely with cross-functional teams in Agile/Kanban environments.
EDI Developer / Map Conversion Specialist
Role Summary:
Responsible for converting 441 existing EDI maps into the PortPro-compatible format and testing them for 147 customer configurations.
Key Responsibilities:
- Analyze existing EDI maps in Profit Tools.
- Convert, reconfigure, or rebuild maps for PortPro.
- Ensure accuracy in mapping and transformation logic.
- Unit test and debug EDI transactions.
- Support system integration and UAT phases.
Skills Required:
- Proficiency in EDI standards (X12, EDIFACT) and transaction sets.
- Hands-on experience in EDI mapping tools.
- Familiarity with both Profit Tools and PortPro data structures.
- SQL and XML/JSON data handling skills.
- Experience with scripting for automation (Python, Shell scripting preferred).
- Strong troubleshooting and debugging skills.
1. Must have 5 to 7 years of full-cycle recruitment experience.
2. Must have atleast 2 to 3 years of experince in team leading or handling. (should be currently in team lead role and should have experience in handling a team of 9 to 10 members).
3. Must have experience hiring across multiple countries/regions (APAC, EMEA, Americas), ( global hiring experience is required ).
4. Must have experience working in SaaS, tech, or high-growth startup companies.
5. Candidate should have experience in Employee Branding. (preferably in SaaS based companies).
6. Must have hands-on expertise using global job boards (LinkedIn Recruiter, Indeed, JobStreet, Naukri, etc.).
7. Must have strong experience with Applicant Tracking Systems (Greenhouse, Lever, Workable, or similar).
8. Must be able to lead, coach, and manage a global TA team with daily hiring targets.
9. Must be capable of end-to-end hiring for critical and leadership roles across regions.
10. Must have excellent stakeholder management and communication skills across time zones.
11. Must have strong understanding of global talent markets, sourcing trends, and remote hiring practices.
12. Looking for someone who is Young & Dynamic
XML3+ years experience as Oracle Cloud Techno Fucnional Consultant.
(70%- Technical , 30% - Functional)
5-7 years’ experience in IT Field.
Strong Hands on Experience in Oracle SCM or Oracle Financial modules as a technical Consultant.
Should be strongly experienced working with Oracle cloud ERP application particularly on reporting (BI and OTBI)
Advanced understanding of Oracle PAAS offerings and architecture.
Must have knowledge on:
1) Experience in creation and customization of reports/forms and XML Publisher.
Should have worked in Functional modules (SCM/ Finance)
2) Experience in developing or customizing reports using BI templates.
3) Experience in building Oracle BIP reports, Analysis reports, OTBI and
reports using data models.
4) Should have hands-on experience in BI Publisher (RTF design/ eText/Scheduling/ Parameter Handling/ Bursting/ backup and migration of reportsto different pods).
5) Strong knowledge of writing SQL queries using Oracle Financial or Oracle SCM database tables.
6) Very Strong SQL/PLSQL skills to create custom queries in BI Publisher, Oracle Fusion environment
7)Proficiency in creating reports using templates like RTF, Excel, Pipe delimited, stylesheet, e-text, etc
8) Expertise in working with the Cubes and how to extract data from cubes and joins etc
9) Hands-on experience in converting the reports to ESS jobs for scheduling reports
10)Hands-on experience in migrating the reports between environments
11)Excellent Communication Skills
Good to have Knowledge on:
1) Expertise in Conversions and Integrations via FBDI, Webservices
2) Experience in AP Check printing, Positive pay templates, PO
Printing, AP Printing, automated AR Invoice. Lockbox Processing
/ Bank Statementintegration.
3) Solid understanding of performance tuning best practices and
experience improving end-to-end processing times.
4) Additional Reporting Tools: Analysis Dashboard / ESS Base
Financial reporting studio (FRS) and Smartview reports.
5) Knowledge on Integrations and the OIC module.
JavaWe are looking for Java Developers in the experience level of 3 to 5 years for our Client for Hyderabad Location. Looking for immediate to 15 days joiners only.
Skill sets-
Java with struts, spring, Spring Boot, hibernate ..oracle DB Background
.NET
C#Job Description: -
Comm-IT is seeking an enthusiastic Web Developer to help our fast-growing development team in India. You will play an important role and be a part of creating a product used by millions of people.
Responsibilities: -
- Design and build advanced web applications / products for desktop browsers, mobile web & feature phone.
- You work in agile cross-functional team to create great customer experiences and implement high quality code into production.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- You prioritize performance in all your development - both network and rendering
Requirements: -
- Minimum of 6 months - 1 year of experience in software development.
- This project requires full stack experience creating applications and products using .Net and C# development, HTML 5, jQuery library and CSS3.
- Strong Web backend knowledge in Asp.Net Web API, Razer pages, .Net Entity Framework and MS SQL scripting.
- Experience developing REST-based APIs.
- Knowledge in TypeScript / JavaScript front-end back-end development experience
- Knowledge in CSS & layout skills – modern Bootstrap, CSS layout techniques
- Good understanding of object-oriented programming and its implementation
- Interest working in Cloud-based technologies.
- Confidence to work as part of a Scrum Team.
- Desire to learn new
Nice to have (Add-On): -
- Knowledge of multiple back-end languages (e.g., C#, Java, Python) and JavaScript frameworks (e.g., Angular, React, Node.js, Blazor Framework)
- Familiarity with databases (e.g., MySQL, MongoDB), web servers (e.g., Apache) and UI/UX design
- Experience creating automated unit tests and functional test.
Angular (2+)
Redux/Flux2. RxJs expert
3. Redux
4. Vanilla JavaScript, Object Orientated JavaScript
5. Frontend design patterns
6. Should know Angular Migration strategies
7. Knowledge about frontend architecture types
People who know React and are willing to learn Angular will be rejected.
Responsibilities (KRA):
- Create Angular components with proper standards of the Angular.
- Create the applications with responsiveness and cross browser compatibility.
- Optimizing the performance on the browser by using the webpack custom confi
- Integrate with REST APIs built with modern authorization mechanisms such as JSON Web Token.
- Create test cases for each component by using any one of the testing library support provided in Angular.
- Ability to debug the Angular code in the browser to rectify the issues.
- Exposure to Progressive Web Apps (PWA) will be preferred.
- Exposure to latest technology trends and passion to grow is must
- Exposure to Insurance domain in past will be preferred
Required skills/Experience:
- Angular 6+, Redux, JavaScript
- Node/NPM
- GIT
- JIRA
- REST API, JSON
- Unit Test Cases - Jest/Enzyme/Mocha/Jasmine
- Visual Studio Code
- UI Library: Bootstrap / ng-zorro / Angular CDK Tomcat
Vue.js
NodeJS (Node.js)
Javascript
MongoDB
Express
C++Java
Scala
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon