Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
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We are looking for an experienced developer to join our team. You must have 2 to 4 years of work experience in PHP and should have delivered at least 4 projects.
Required Skills (more the better):
- PHP, Laravel, MySQL/ MariaDB, HTML5, CSS3, JavaScript, AJAX/ Fetch, jQuery, Web services and APIs
- MVC framework, Design Patterns, Authentication, Eloquent, Providers, Middleware, Supervisor, Cron Jobs, Postman etc.
- Experience of entire software development lifecycle
- Project delivery experience and has handled clients directly
- Managed a team of at least 4 developers
- Client Interaction and requirements management
Additional Skills:
- Versioning tools such as Git, Bit Bucket, and concepts like branching
- DevOps: Knowledge of operating systems, hosting and deployment on cloud platforms like Amazon Web Services, Google Cloud, Azure etc will be added advantage
Responsibilities will include:
- Writing clean, well-designed code
- Debugging code and fixing bugs
- Ensuring code quality and security by following industry standards
- Managing code repositories and deploying builds
- Contributing to all phases of the development lifecycle
- Participating in team meetings and client meetings/ calls
- Learning new technologies
Why should I join Big Rattle?
Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.
You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.
The company offers benefits like
- Healthcare coverage (including Covid-19 vaccination reimbursement)
- Technical certification fee reimbursements
- Technical training fee reimbursements
- 5-day work week
- Flexible working hours
- Hybrid working
Responsibilities:
- Help impacts software quality and customer experience (CX) of product features.
- Able to convert an LLD into code. Codes may need some refinement.
- Solutions are tested (continuously testable, when possible) and may need
- refinement.
- Able to write reusable and well-structured code.
- Understands software architecture (layers, software component, etc), has
- knowledge about patterns
- Understand and can use Algorithms, Data structures in solving problems.
Basic Qualification:
- Bachelor's degree in computer science or related technical discipline 0-1 years of experience
- Impactful internship, if fresher out of college- preferred with reputed techno-product orgs
- Excellent Functional skills- understands software architecture (layers, software
- components) and has knowledge about design patterns.
- Programming experience with at least one modern language such as Java, Node.js including object-oriented design.
- Computer science fundamentals in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis.
Guidewire developer-PAN India
Role : Guidewire developer
Location : Pan India
Years of experience : 3 - 15 years
Roles and Responsibilities :
- Candidate having at least 3+ years of experience as guidewire developer
- Candidate having experience in Policy center(PC) or Claim center(CC)
- Experience in configuration or integration
- Candidate having Specialist certificate of guidewire
Regards
Sundaravalli
Job Location: Baner, Pune (On-site)
Key Duties and Responsibilities
● Design and develop websites from initial concept, site architecture, and user interface to finished deliverable
● Code and implement custom themes, functions, and plugins using best practices and relevant coding standards.
● Design and implement new features, enhancements, and content of existing websites
● Create and update re-usable code libraries to streamline the WordPress development cycle
Requirements
● 3+ years’ experience working in web development and interface design.
● In-depth WordPress experience with high-quality outcomes
● Gutenberg block development experience.
● Working knowledge of WordPress REST API or GraphQL.
● Strong knowledge of current web development languages (including HTML5, CSS3, PHP/MySQL)
● Comfort with Git-based development and deployment workflow.
● Familiarity with web standards and usability
● Flexibility and eagerness to identify, learn, and use new and changing technologies
● Ability to manage multiple projects at a time
● Attention to detail
Job Description
Role Overview:
We're looking for a passionate DevOps engineer with a minimum of 10 years’ experience across all levels, who will work closely with the development teams in Agile setup to continuously improve, support, secure, and operate our production and test environments. We believe in automating our infrastructure as much as possible and pursuing challenging problems in a sustainable and repeatable way.
Our Toolchain
- Ansible, Docker, Kubernetes, Terraform, Gitlab, Jenkins, Fastlane, New Relic, Datadog, SonarQube, IaC
- Apache, Nginx, Linux, Ubuntu, Microservices, Python, Shell, Bash, Helm
- Selenium, Jmeter, Slack, Jira, SAST, OSSEC, OWASP
- Node.JS, PHP, Golang, MySQL, MongoDB, Firebase, Redis, Elastic search,
- VPC, API Gateway, Cognito, DocumentDB, ECS, Lambda, Route53, ACM, S3, EC2, IAM
You'll need:
- Production experience with distributed/scalable systems consisting of multiple microservices and/or high-traffic web applications
- Experience with configuration management systems such as Ansible, Chef, Puppet
- Extensive knowledge of the Linux operating system
- Troubleshooting skills that range from diagnosis to solution for Dev team issues
- Knowledge of how the web works and HTTP fundamentals
- Knowledge of IP networking, DNS, load balancing, and firewalling
Bonus points, if you have:
- Experience in agile development and delivery process.
- Good knowledge of at least one programming language. TecStub uses e.g. Nodes, PHP
- Experience in containerizing applications and deployment to production (Docker, Kubernetes)
- Experience in building modern Terraform infrastructures in cloud environments (AWS, GCP, etc...)
- Experience in analysis of application and database performance monitoring tools (Newrelic, datalog, cluster control, etc..)
- Experience with SQL databases like MySQL, NoSQL, Realtime database stores like Redis, or anything in between.
- Experience being part of the engineering team that built the platform.
- Knowledge of good security practices, including network security, system hardening, secure software, and compliance.
- Familiarity with automated build pipeline / continuous integration using Gitlab and Jenkins and Kubernetes/Docker with this setup, we're deploying to production 2 times per day!
Interview Process:
The entire interview process would take approximately 10 Days.
- HR Screening Call (15 minutes)
- Technical Interview Round Level 1 (30 Minutes)
- Technical Interview Round Level 2 (60 minutes)
- Final Interview Round (60 minutes)
- Offer
About Tecstub:
Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our clients' unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.
We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.
- A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.
- 30 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.
- Additional special leaves for birthdays, maternity and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.
- Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.
- Vouchers and gifts for important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.
- A dedicated learning and growth budget for courses and certifications, to support our employees' career aspirations and encourage professional development.
- Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.
Skills
AWS, Terraform, KUBERNETES, GITHUB, APACHE, BASH, DOCKER, ANSIBLE, GIT, Microservices, UBUNTU, GITLAB, CI/CD, APACHE SERVER, NGINX, NODEJS
Want to work with an established & growing IT company? Join team Benison to have the right challenges that will help you accelerate your career growth to the next level, faster!
Benison Technologies was started in 2011 with a mission to revolutionize the silicon industry in India, with a host of amazing big clients like Google, Cisco, McAfee, Intel, and so on, you get to experience the best of both worlds. If you consider yourself an engineer who is capable to join our ever-growing team, then this is the right opportunity for you:
Why Benison Tech?
We have a partial acquisition from one of the biggest names in the world (well we can’t name them thanks to confidentiality) it’s one of the FAANG companies, and you can “Google” it if you like.
Oh! & one more thing, this did not happen by accident, our team put a ton of efforts to turn this gigantic dream into a reality.
Benison Tech has a consistent history of demonstrating growth through innovation time and again.
We don’t stop there, we then re-invest our profits back into the initiatives for the growth of our people, our culture and the company. Now enough with us, let’s talk about the job roles & responsibilities:
What you will be working on:
- Key contributor for developing product strategies and features.
- Software development for industries leading SaaS platform
- You will be involved closely in planning, designing, integration of client requirements.
- You will be working with one of the leaders in data resiliency and data protection.
Here are some technical skills require:
- Independently own features and create feature test plans/strategies based on development and feature completion milestones.
- Identify quality assurance process bottlenecks and suggest actions for improvement.
- Design automation framework for automating feature tests.
- Participate in test cases, test plans, s and code reviews.
- Resolve functional queries coming from other business units such as support, escalation, product management, etc.
- Participate in bug trailing, tracking quality assurance metrics.
- Hands-on experience with Python-Selenium or Cypress, will be preferred.
- Familiarity with Test Management systems like XRay and bug tracker like JIRA tools.
What we expect from you:
- 3-10 Years of relevant experience in QA Automation.
- Expert at test automation, creating test plans, test strategies for testing multiple product modules
- Should be able to quickly analyze failures and trace back to issues in the product or the automation suite.
- As a Software Development Engineer in Test you should be an expert at test automation for APIs as well as UI, creating test plans and test strategies for testing product features.
- You will guide and mentor junior team members by reviewing their automation code and test cases to ensure good coverage and quality of a feature
- Resolve functional queries coming from other business units such as support, escalation, product management, etc.
- Be a quick learner and be open to working on new technologies if needed.
- Excellent team player with strong verbal & written communication skills.
- Be able to step up when the situation demands such as meeting deadlines and critical production issues.
- Propose changes or enhancements to the framework for enabling new feature tests.
Few Skills which will add brownie points to your role
- Working knowledge of Dockers and Kubernetes will be an advantage
- Awareness of general manual and automation concepts and all types of testing methods
- Knowledge of the Backup or Storage domain will be an advantage.
If the above fits your skill-sets and tickles your interest then read below about the additional benefits that our company offers to talented folks like you:
Work Culture and Benefits
- Competitive salary and benefits package
(H1-B which means a chance to work onsite out of India) - A culture focused on talent development where you get promoted within the quarterly cycle of your anniversary.
- Opportunity to work with cutting-edge & challenging technologies including legacy tech.
- Open cafeteria to grab some munchies while you work, we make sure the space feels like your second home, you can also wear pyjamas if you like.
- Employee engagement initiatives such as project parties, flexible work hours, and long service awards, team bonding activities within the company, extra learning and personal development trainings, because why stop your learning at one thing!
- Insurance coverage: Group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and your parents. (With some of the best insurance partners in India)
- Enjoy collaborative innovation (each members gets to innovate & think out of the box), along with highly experienced team managers who maintain diversity and work-life well-being.
- And of course, you get to work on projects from some of the most recognised brands within the networking and security space of the world, unlocking global opportunities to learn, grow & contribute in a way that is truly impactful yet purposeful at the same time.
Still not satisfied, and want more proof?
Head to our website https://benisontech.com/">https://benisontech.com to learn more.
Hello,
Greetings for the day !!!
Tridat Technologies is hiring "Java Developer" for one of the client based out @ Mumbai !!!
Experience: 3+yrs
Role: Java Developer
Desired Candidate Profile:
- Engineering / MCA / Graduate
- Good communication skill.
- Immediate joining preferable, Max 15 days
Role Requirements –
- 3+ years of experience developing software as an engineer.
- Experience with developing, debugging, and shipping software products on large code bases that span platforms and tools
- Significant experience building and operating critical high-scale systems.
- Good software engineering methodology: meaningful and deep-rooted opinions about testing and code quality, ability to make sound quality/speed trade-offs.
- Good technical skills in Java, Spring MVC ,Spring Boot, Hibernate, JDBC, JSP, Bootstrap, Relational Database, JMS, Active MQ
- Lead from the front when the situation calls for it.
Skills:
- Significant experience building and operating critical high-scale systems.
- Architecture: Knowledge of data structures and an eye for architecture. Can discuss the tradeoff between architectural choices, both on a theoretical level and on an applied level.
- Strong coding/debugging abilities: Should have advanced knowledge of Java , Spring MVC ,Spring Boot, Hibernate, JDBC, JSP, Bootstrap, Relational Database, JMS, Active MQ
- Fast learner: Thrive on learning new technologies. Should be able to adapt easily to meet the needs of our massive growth and rapidly evolving business environment.
- Understands requirements beyond the written word: Whether working on an API used by other developers, an internal tool consumed by our operation teams, or a feature used by millions of customers, attention to details is important.
Employment Mode: COntract to hire
Location: Mumbai (Pan India candidates will do)
Joining Period: Immediate to 15 days
• Design and build applications for Android.
• Evaluate, architect solutions which work at scale.
• Bring best practices to the team, improve processes and bring efficiency to the workflow.
• Identify and execute tooling required to rid of the repeating/manual work.
• Take ownership, responsibility and deliver first class experience.
• Ensure the performance, quality, and responsiveness of the application.
• Collaborate with a team to define, design, and ship new features.
• Improve code review, code coverage for the project.
• Identify and correct bottlenecks and fix bugs in order to maintain code quality.
• Show leadership and focus on completion of projects.
What do we expect from you?
• Relevant industry experience of 5-plus years.
• Proficient in Data Structure and Algorithms
• Proficient in Java, Kotlin and concepts like Kotlin coroutines, Jetpack components.
• Good understanding of various Android tools, Systrace and Perfetto for performance measuring, memory management, battery, frame drops.
• Always on the lookout for new developments in the Android world and improving things.
• Familiarity with networking, databases, threading and memory concepts.
• Hands-on with code reusability, clean architecture, modularization, build time optimizations.
• Familiar with various third-party tools, libraries widely used and under the hood understanding.
• Understanding and hands-on with Material design principles and interface guidelines.
• Familiarity with cloud message APIs and push notifications.
• Proficient understanding of code versioning tools such as Git.
• Decent understanding of how things work at the backend, reporting and other systems.
• Good understanding of the various CI/CD tools.
• Should have experience in writing Unit and UI tests.
• Good at logical reasoning and data structure.
Roles & responsibilities:
1. On-boarding senior level hiring across industries for short-term projects based on client requirements.
3. Day to day operational activities like interacting with the clients.
Prerequisites:
1. Excellent" Communication Skills
2. Must have experience in hiring using Naukri, Social media, LinkedIn etc.
3. Ability to work in time bound manner
4. Entrepreneurial DNA
5. Should work autonomously with minimal supervision
6. Strong negotiation skills, ability to keep multiple stakeholders in mind all the time
** Please excuse us if you don't have candidate-search experience.
Basic Qualification
MBA with 1 to 3 years of work experience
Why Should you work with us:
1. An environment where passion and youth combine to deliver a globally relevant platform
2. Personal growth with the company
3. Good-remuneration (depending on the candidate & relevant experience)
4. Performance-based incentive - in addition to the salary
Our offer:
-A salary in line with the market Standard
-Equity in the firm (Up to 0.5%)
-Excellent career growth opportunities with a very fast growing company
Regards,
Sapna