Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
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- Business Development:
- Identify and pursue new sales opportunities through various channels, including networking, cold calling, and attending industry events.
- Develop and execute strategic plans to achieve sales targets and expand market presence.
- Client Management:
- Build and maintain strong relationships with clients and prospects to understand their needs and provide tailored solutions.
- Conduct presentations and demonstrations of software or services to potential clients.
- Sales Strategy:
- Develop and implement effective sales strategies and tactics to drive revenue growth.
- Analyse market trends and competitor activities to identify new opportunities and adjust sales strategies accordingly.
- Sales Reporting:
- Track and report on sales performance, including key metrics such as sales volume, conversion rates, and customer acquisition.
- Prepare and present regular sales reports to management.
- Customer Service:
- Address client inquiries and resolve issues promptly to ensure high levels of customer satisfaction.
- Follow up with clients to ensure successful implementation and continued satisfaction with products or services.
- Collaboration:
- Work closely with the marketing team to develop and execute promotional campaigns and materials.
- Coordinate with other departments to ensure seamless delivery of products or services to clients.
Qualifications:
- Education:
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Experience:
- Fresher and experience in a sales role.
- Demonstrated track record of achieving or exceeding sales targets.
- Skills:
- Strong sales and negotiation skills with the ability to close deals effectively.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
Personal Attributes:
- Results-oriented with a proactive approach to problem-solving.
- High level of motivation and enthusiasm for sales.
- Strong organizational skills and attention to detail.
Compensation:
- Competitive base salary with performance-based commission.
Summary of Role
Innovate to solve the world's most important challenges. We are looking for Advanced User Exp Designer with strong capabilities to design and own the product experience. The designer would be responsible for end to end interaction and visual design.
Responsibilities
- Own the design execution while working closely with key stakeholders in design, engineering and business stakeholders to solve user needs and business goals
- Demonstrate mastery of the end-end UX process, including user research for discovery and product definition, and multiple methods of formal and informal user evaluations
- Demonstrate a strong understanding of Agile / Lean UX methodologies
- Prioritize backlog effectively; communicate clear timelines and status updates at all levels
- Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
- Conduct research and evaluation of designs, as well as emerging technology, industry, and market trends
Must Have Background for this Role:
- Bachelor's degree preferably from tier 1/ tier 2 design school.
- Outstanding user experience design portfolio
- Bachelors degree in human factors, psychology, user experience design or related degree
- Some experience in user experience design, interaction design or human factors
- Proficient user experience design skills, e.g., customer journey map, experience diagramming, task analysis, workflow design, etc.
- Experience with observational research and usability testing
- Graduate degree in user experience design, human factors, interaction design or related discipline.
- Fluent with design sketching and prototyping tools, e.g., Axure, Balsamiq, Visio, etc.
- Experience with design trends, benchmarking, forecasting and concept creation
- Experience with project planning, scoping and execution in a phase-gate and/or agile environment
Required Skills for this Role:
- Has 5+ years of experience (e.g. interaction, graphic, visual, product, industrial), User Experience, HCI, or a related field
- Must have strong background in interaction/UX design and continue to be hands-on as an interaction designer
- Conducts user research to understand user needs, mental models and working contexts
- Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
- Has real-world experience in managing projects & stakeholders
- Skilled in standard design & wireframing tools (Adobe CC, Sketch) and visual communication
Skills Required : Angular7+, Javascript, CSS (Less/Sass), HTML5, Library development, Agile/Scrum, Team Management
Good to have: Experience with any backend technology- .Net/PHP/Laravel
Job Requirements :
- Should be able to design and implement complex technical requirements.
- Should be able to analyze and debug issues and blockers.
- Should unblock the team and help with solving critical issues and dependencies.
- Should be able to quickly analyze, organize, and abstract large amounts of information and to make decisions based on this analysis
- Should be able to provide creative solutions and out of the box thinking as the situation demands
- Should be able to influence and negotiate in technical discussions.
We're looking for developers to own, code & ship mobile games at rocket speed. It's a fast-paced, high-adrenaline job, with plenty to learn and build. If you're quick to pick up new tech, never satisfied with what you build, and like a new challenge every day, you'll love this job.
Requirements:
- Experience with React Native & JavaScript including JavaScript object model.
- Thorough understanding of React Native and its core Principles.
- Hands on experience on React Native Framework at least 2 years.
- Familiarity with code versioning tools (Such as Git, SVN or Mercurial)Familiarity with RESTful APIs
- Familiarity with modern front-end build pipelines and tools.
- Experience with Native Mobile app deployment on App store and google play store.
- Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Developing ideas for new programs, products, or features by monitoring industry developments and trends.
- Recording data and reporting it to proper parties, such as clients or leadership.
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Taking lead on projects, as needed.
We are looking to hire a Full-time, Remote (India) Backend engineer with a flair for writing full stack code to help create a SAAS product from the ground up in a niche industry.
This will be the v2.0 of an existing legacy platform with paying customers. This position is within the first few hires in the founding team of the revamped company.
We are on a mission to build a truly world class product and deliver at high speeds with high quality.
Read on and apply for the job if you are a doer, likes no BS, think you're competent enough to get things done, wants some quiet time every day, wants to make a difference, values work life balance and enjoy life outside work.
Experience -
At least 3 to 4 years building scalable SAAS applications in the cloud. It would be great to showcase anything progressive. Education from premier institutions, git contributions, tech blogs, volunteering, pet projects, etc.
Responsibilities -
- Architect, write, deploy and own the (SAAS) product from a technical standpoint working closely with other devs on the team
- Create and deliver the product end-to-end all the way to the user
- Write highly performant code and continuously measure performance and make the application better based on benchmarks
- Debug production issues and keep the application quality high always
- Assist with hiring more people when the team grows
- Pick up any appropriate work as in any early-stage company
General Skills Needed -
- Should be able to build and deploy multi-tenant SAAS applications end to end
- Need to have a technology-agnostic mindset. Should be able to easily pick up any new technology based on the use case.
- Should be an expert software craftsman/craftswoman. Must own the code and be proud of what you build.
- Write well thought out, well-tested code with extensive unit tests and integration tests so that the addition of future features is easy.
- Must know cloud deployment concepts and be comfortable creating and maintaining cost-effective cloud deployment strategies. AWS experience highly preferred.
- Must be able to design and architect simple, market-tested yet highly scalable solutions
- Must be able to quickly iterate and produce working software at a high speed. Must not be shy to scrap and rebuild when there is a need
- Must be appreciative of documentation and write well-documented code and technical documentation alongside
Technical Skills Needed -
- Expert level knowledge in Python and Django. We are a Python/Django/Javascript/ReactJs/AWS shop.
- Must have good knowledge/experience in creating cost-efficient and scalable cloud deployments (AWS preferred)
- Must have good knowledge of industry-standard design patterns and tools
- Must have a good understanding of various frameworks on authentication and authorization, billing and metrics
- Some experience in data analytics and reporting - creating reports based on the data collected and deliver to the frontend
- Expertise with Frameworks
- Django, or similar backend frameworks
- PostgreSQL, MySQL, any NoSQL or other database technology
Job Perks
Perks -
- Opportunity to build a SAAS product from the ground up. Lots of challenges to tackle on
- Work remotely from anywhere within India
- Emphasis on work-life balance and professional development
- Flexible work hours and a lot of autonomy
- Work with a very informal team collaborating over slack. No meaningless meetings. Focus on getting things done and not hours put in
- Opportunity to grow the team with the company
- Market salary and a yearly bonus outside the salary based on company + individual performance
- Generous PTO plan
Job description
- 1-5 years professional experience in software development
- Proficiency in a modern programming language such as JavaScript
- Ability to work well with people
- Understanding of scalable computing systems, software architecture, data structures, and algorithms
- Experience with designing and building large-scale web services using AWS technologies
- Ability to work with NodeJS, ReactJS, DynamoDB, MySQL, NoSQL, Git or Elasticache
- Experience with JavaScript, CSS, HTML5, Ajax or similar web frameworks
- Good to have finance domain exposure
Track, motivate and bring in the results from Product Evangelist / Affiliates