Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Python
Django
FlaskAccioJob is conducting an offline hiring drive with B2B Automation Platform for the position of SDE Trainee Python.
Link for registration: https://go.acciojob.com/6kT7Ea
Position: SDE Trainee Python – DSA, Python, Django/Flask
Eligibility Criteria:
- Degree: B.Tech / BE / MCA
- Branch: CS / IT
- Work Location: Noida
Compensation:
- CTC: ₹4 - ₹5 LPA
- Service Agreement: 2-year commitment
Note:
Candidates must be available for face-to-face interviews in Noida and should be ready to join immediately.
Evaluation Process:
Round 1: Assessment at AccioJob Noida Skill Centre
Further Rounds (for shortlisted candidates):
- Technical Interview 1
- Technical Interview 2
- Tech + Managerial Round (Face-to-Face)
Important:
Please bring your laptop for the assessment.
Link for registration: https://go.acciojob.com/6kT7Ea
iOS App Development
Swift
Objective C- Design and build advanced applications for the iOS platform
- Experience is required in IOS
- Collaborate with cross-functional teams to define, design, and ship new features.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Working experience in iOS development using Swift, RX Swift,
- Have published one or more iOS apps in the app store
- A deep familiarity with Objective-C and Cocoa Touch
- Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle
- working experience on Media streaming
- Working experience on Modular programming, RX Swift, Auto layout, Push Notification & Deep Linking.
Java
Spring BootJob Responsibilities:
* Design, build, and maintain efficient, reusable, and reliable Java code
* Ensure the best possible performance, quality, and responsiveness of the applications
* Identify bottlenecks and bugs, and devise solutions to these problems
* Help maintain code quality, organization, and automatization
* Prepare the technical design of complex technology components
Mandatory Skills:
* Proficient in Java (JDK 1.7) or above JDK 8 preferable, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of concurrency patterns in Java
* Solid understanding of object-oriented programming along with various design and architectural patterns
* Hands on experience with Spring, Spring Boot, JUnit
* Familiarity with concepts of MVC, Microservices, RESTful
Amazon Web Services (AWS)JavaSpring Boot
Requirements:
- Have Strong knowledge of cloud technologies like (AWS/GCP/Azure).
- Strong in any Backend language like Java-Springboot(preferred), Python, ROR, NodeJs, GO etc.
- Have a working experience with any frontend technology.
- Strong system design experience in cloud-native products.
- Understands and knows how to work with GIT.
- Able to develop or implement HLD into LLD and vice versa.
- Strong knowledge of SQL/NoSQL database.
- Strong on DSA.
- Has previously built and delivered end-to-end products preferably with any FinTech startup.
- Someone very motivated and loves taking ownership of building an end-to-end application
Perks:
> Fully-remote
> Flexible work hours
> You could be our first Director/VP of technology
> Founding Team role
> ESOPs
Laravel
PHP
Javascript
Vue.js
What we're building: We're building a better way to improve trail conversions for SaaS.
The product today is an onboarding app that incentivizes users to to make the do different tasks for product onboarding, see where they dropped off and bring them back. (https://checklisty.xyz/" target="_blank">https://checklisty.xyz/)
Tech Stack: Laravel + Vue Postgres / Supabase Rust / WASM
This might be the role for you if:
- you ship things fast
- you're formidable (we're doing lots of new stuff here. Are you unblockable?)
- you're an optimist!
- you love working with different SaaS!
We might not be a good fit for you if:
- you want a ton of structure. We're a startup and we're figuring out a lot as we go. Not a ton of structure right now.
Who you'll be working with: We're a tiny team today! Just Founder and another Full Stack Engineer.
We run a productized service. We work with 52 B2B SaaS to create product marketing and customer education content. We also run a newsletter and podcast on #NewThingsinCustomerEducation. Founder's Linkedin profile (https://www.linkedin.com/in/rishabhb/" target="_blank">https://www.linkedin.com/in/rishabhb/)
Benefits:
- INR 3-5 lakh/yr
- 0.5% -1% Stock
- WFH benefit: INR 5K/mo for WFH conveniences. Buy coffee, energy drinks, hire a cleaner, whatever makes your WFH life easier
Good to have: 1. Good with Git and Git workflow 2. Exposure to Cloud setup like AWS or GCP 3. Basic architectural understanding of modern-day web applications 4. Diligence for Coding Standards 5. Experience in external integrations
Recruiting Contact & Edited DateRishabh Bhandari •
FlutterJavascriptDescription
Job title: Flutter Developer
Location: Chennai
Experience: 1.5 to 3 yrs
Primary Skill Flutter, Dart, JavaScript
Good to have Mongo Db (No Sql), My SQL and Exposure to AWS
Job Description –
* Have two or more iOS/Android apps developed with Flutter. Either deployed on the AppStore/Google
Play or available on Github;
* Experience with third-party libraries and APIs;
* Understanding of the Agile development life-cycle;
* Experience with Git, Jenkins, or other version control tools;
* Good to have No SQL (Mongo DB) and My SQL Exposure
* Good to have experience in AWS cloud environment
* Managing self-directed assignments to resolve software defects or implement features to meet schedule
commitments with a high-level of quality.
* Acquiring knowledge of industry and company standards, tools and technology with a focus on
pragmatic application to business-focused software solutions through initiative and self-study
Benefits
SALARY: 300000 LPA to 500000 LPA
React.js
.NET
MongoDB
DockerPreferred Technical Experience: React JS
NodeJS (Node.js)MongoDBAmazon Web Services (AWS)Software Developer
Minimum reuired 3+yrs
Good Experience in Node JS,Mongo DB,AWS
Good Communication must
Location -Hyderabad
Experience -3+ Years
PostgreSQLNodeJS (Node.js)MongoDBJob Description:
- Expert level knowledge of JavaScript
- We use Airbnb style to code
- Should be strong in Problem solving skills, data structure and algorithms
- Strong Proficiency in Node.js with detailed experience in Express, loopback, swagger, PM2
- Should have well understanding on Asynchronous Programming
- Experience with Socket.io, engine.io (Preferred)
- Working knowledge of Promise, Callback hell and ways to avoid it
- Solid experience with RDBMS (PostgreSQL)
- Experience with Redis, MongoDB (Preferred)
- Understanding of the design Principles of a scalable system
- Exposure to GCP/ AWS is must
- Excellence in Programming, Debugging and Maintaining the code
- A strong ability to quickly learn new technologies and to keep yourself updated with the latest in tech
- A go-getter attitude with oceans of optimism, humility, and self-motivation
- Passion for code quality and attention to detail
- Experience with Code versioning tool like Git, SVN is preferred
LeadershipPythonJava
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon