
Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success

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About the Company
Ranked by Deloitte amongst India's top 25 fastest-growing tech companies, they are a well-capitalized digital startup pioneering full-funnel marketing via programmatic media. They are trusted by leading marketers and agencies in India and is expanding its footprint globally.
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• Within the aligned audience(s), identify key human truth (insight) using data (quantitative/ qualitative) that leads to a communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/behavior (from/to)
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• Expertise in problem-solving and technology development.
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• At least 4 years of relevant experience (strategy, media, consulting, research)
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• Solid grasp of digital marketing, especially a deep knowledge of digital media
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About Climate Connect Digital:
Our team is inspired to change the world by making energy greener, and more affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. From unassuming beginnings, we have become a leading energy-AI software player, at the vanguard of accelerating the global energy transition.
In 2020, we were acquired by ReNew Power, India’s largest renewables developer. Following ReNew’s NASDAQ listing in summer 2021, Climate Connect Digital has been newly formed as a fully independent subsidiary. With backing from ReNew for an ambitious and visionary new strategy, for rapid growth.
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- 5+ years of experience building clean, maintainable, and well-tested code
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Good Programming Skills in C, C++, C#/Java, (good to have)
- Exposure to Scripting Languages like Ruby, Python
- Knowledge in version control- Git and/or Subversion
- Exposure to debugging tools like gdb, valgrind
- IDE tools like Eclipse
- Exposure to network programming with TCP, UDP
- Good debugging skills
- Exposure to Multi-threaded programming
- Strong knowledge in Data Structures & Algorithms
build up your relations with clients
lead generate
- Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
- Monitor the program on 500+ accounts across all domestic sales channels and pinpoint ways to penetrate new markets
- Provide on-the-ground support for sales associates as they generate leads and close new deals
- Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them
- Develop and implement new sales initiatives, strategies and programs to capture key demographics
- Provide daily report of field sales success and communicate VOC data to superiors


• Experienced in designing and integrating RESTful APIs
• Knowledge of Python
• Excellent debugging and optimization skills
SKILLS
• 3-5 years of experience building large-scale software applications and working with large
software teams.
• Bachelor’s degree in computer science, information technology, or engineering
• Experience designing and integrating RESTful APIs
• Knowledge of Python and Backend Development
• Experience building Web/Mobile applications
• Excellent debugging and optimization skills
• Unit and Integration testing experience
• Being knowledgeable about engineering processes and good practices
• Passionate about learning new tools. Ability to continuously learn and acquire
knowledge.
• Able to adapt to changing complexity of tasks.


We’re looking for an experienced (2+ years) full stack developer to build web applications and API's, who will be responsible in handling various B2B clients, developing new API's working with business and product teams and, building data pipelines and storage systems for large amounts of data.
Your responsibilities will include:
• Build a framework for handling large volumes of data.
• Scaling API's with lowest response times.
• Onboarding client data in a B2B tech integration.
• Cross-team communication and translating into products.
• Develop and deploy new features to facilitate related procedures and tools if necessary
• Write “clean”, well-designed code
• Contribute in all phases of the development lifecycle
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Follow industry best practices
Job Skills
• Good python scripting and hands-on experience with Django framework
• Experience managing full stack, multi-language, multi-framework software development
• Back-end: Proficient in developing APIs across different platforms of web application servers. Experience in web server technologies in Django/Python is necessary.
• Database: Able to understand RDBMS schema and develop software to access data via SQL queries or DB mapper. Familiarity with SQL/NoSQL (MySQL, MongoDB) databases and their declarative query languages
• Front-End: Good understanding of front-end technologies, such as Object Oriented JavaScript, HTML5, and CSS3. Should have knowledge of Angular JS, Bootstrap, Express JS, Node JS etc.
• Understanding of MVC design patterns and other industry standard design patterns.
• Understanding fundamental design principles behind a scalable application
• Excellent analytical, problem-solving skills and programming skills
• Demonstrated ability to define and drive adoption of software development best practices, standards, processes, methodologies
• Strong communication skills, both verbal and written, and the ability to listen effectively
• Proficient understanding of code versioning tools, such as Git

