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Customer Success Manager
Companies deliver modern and easy onboarding. (WF1)
Customer Success Manager

Customer Success Manager at Companies deliver modern and easy onboarding. (WF1) · Bengaluru (Bangalore) · 3 - 7 years · ₹20L - ₹25L / yr · Posted 21 Jan 2022

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Customer Success Manager

at Companies deliver modern and easy onboarding. (WF1)

Agency job
3 - 7 yrs
₹20L - ₹25L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Customer Success Manager
SAAS Sales
International Sales
Product Sales
  • Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
  • Provide product training to enable the customers to realize the potential of the company
  • Identify product usage gaps and provide actionable solutions to the customers 
  • Build value-based relationships with customers and create company champions 
  • Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
  • Drive desired customer outcomes through a consultative approach 
  • Ensure customer retention by negotiating and closing renewals 
  • Identify opportunities of upselling and cross-selling along with the Account Managers 
  • Identify appropriate business use cases where the company can be deployed 
  • Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
  • Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
  • Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
  • Work with the marketing team to execute customer surveys, case studies, etc 
  • Identify and Process Success milestones for the customers 
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives 
  • Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

 

Our ideal Customer Success Manager: 

  • Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
  • Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
  • Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
  • Showcases exemplary written and verbal communication skills to work along with Global Customers 
  • Has worked directly with Large Enterprise Customers in the Americas or European region  
  • Has an exceptional ability to communicate and foster positive business relationships
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
  • Managed customers across different segments in the past and knows how to manage them differently
  • Exhibits a true passion for customers and for Customer Success  
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

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