
Customer Success Manager
at Companies deliver modern and easy onboarding. (WF1)
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of the company
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create company champions
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach
- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where the company can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and Process Success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
Our ideal Customer Success Manager:
- Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor
- Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone.
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with Large Enterprise Customers in the Americas or European region
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Exhibits a true passion for customers and for Customer Success

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Responsibilities & Qualification:
· Should have managed a regional or pan-India team in credit card collections.
· Strong people management skills and ability to motivate a team across multiple
locations.
· Must have strong relationships with collection agencies across the country and be
able to drive their performance.
· Ability to set targets and ensure goal orientation among the team members.
· Must have a basic understanding of underwriting policies that work and don’t work
for unsecured lending.
· Sound knowledge of how to read credit bureau reports / data and credit bureau
processes. Must be able to suggest ways to leverage credit bureau data for
improving underwriting and collections.
· Familiarity with collection systems for collection of dues from delinquent borrowers.
Experience in implementing a collection system would be preferable.
· Should be data driven and comfortable with numbers; should be comfortable with typical
credit risk portfolio reports.
· Familiarity with incentive plans for collectors/collection agencies including their
pitfalls.
·Should be ethical and act with integrity to ensure there is no reputational risk to
the organization.
· Must have sound knowledge about all rules and regulation (particularly those
relating to credit card collections) and ensure compliance with these across
the risk organization.
Job description
1.Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.
2.Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods 2. Organize and Plan Inventory storage area. Co-ordinate, Maintain and monitor the receipt and dispatch of goods.
3. Ensure orders are processed efficiently and that the delivery of materials meets customers timescales/requirements.
4.Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
5.Supervise and control order picking, goods in, goods out operations to ensure accuracy with minimum handling and stock damage.
6.Plan and track the shipment of final products according to customer requirements.
7.Keep logs and records of warehouse stock, executed orders etc.
Rolehttps://www.naukri.com/logistics-executive-jobs">Logistics Executive
Industry Typehttps://www.naukri.com/fmcg-jobs">FMCG
Functional Areahttps://www.naukri.com/procurement-supply-chain-jobs">Procurement & Supply Chain
Django Python framework
PostgreSQL database
- Coordinating with development teams to find out the needs of the application.
- Using the Python programming language to create scalable code.
- Application testing and bug fixing.
- Creating the back-end elements.
- Utilising server-side logic to incorporate user-facing components.
- Integrating storage methods for data.
- Design and implementation of high-performance, low-latency applications.
- Working in concert with front-end programmers.
- Upgrading the functionality of current databases.
- Creating digital technologies to track online activity.
Job Description:
- Developing strong relationship with existing clients and develop other opportunities..
- Make cold calls, closing sales and working with the client through the closing process.
- Update and create client proposals.
- Clients Retention, Inbound, Outbound and Upgradation.
- Leading and managing the team.
- Attain meetings with prospect clients as per business requirements.
- Marketing of Company & to bring Business Leads for company.
- Conducting market research to identify new revenue opportunities.
Job Types: Full-time.
Salary: As Per Company Norms
Education: Bachelor’s (required), Master’s (Preffered)
Location: Indore, Madhya Pradesh (Required)
Best Regards,
HR Department
Office Add-519, 6th floor, Onam Plaza, Near Industry House, AB Road, Indore, Madhya Pradesh, 452001
Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).
Organization : TECHWAVE (http://www.techwave.net/)
Requirement : Groovy Grails Developer
Experience :5+ Years
Job type : Permanent
Location : Hyderabad
Job Description Engaged in all phases of the software development lifecycle
Job qualifications and requirements
- 4+yrs experience in software development in Groovy, grails framework,
- Knowledge of mysql, postgresql, RabbitMQ, Linux based development/ deployment.
- Deployment with Jenkins/ maven,
- Good knowledge in Jira.
- Project experience in ecommerce/digital domain is a big plus.
- Strong exp in creating angular2+ (preferably angular 6) custom components
- Having exp with state mgmt. e.g., rxjs, Redux observable, Ngrx, Ngxs.
- Frameworks: Angular 2+/ 5/ 6, Bootstrap, HTML5, CSS3,
- Programming: JavaScript, Nodejs, Typescript, JavaScript (OOP), jQuery, Restwebservices
- Tools: GIT hub, Wireframe e.g., invasion
- Cloud Exposure
Job Description:
- Strong Object Oriented designing and programming skills in Java
- Solid understanding of the Android App Components lifecycle
- Experience in Google Cloud APIs and Firebase APIs
- Experience in Flutter
- Experience in SQLite database
- Knowledge of important libraries like RxJava, Retrofit, Okhttp
- Knowledge of MVVM architecture, GPS location tracking
- Knowledge of source code management tools like Git
- Have published at least one app on Google play store
- Experience in working with remote data via REST and JSON
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Experience with Android SDK and multiple versions of Android.
- Experience with Android framework, as well as offline storage, threading, and performance tuning.
- Experience with Android UI principles and best practices.
Good to have skills:
- Having experience in Kotlin, Dagger, Jetpack, Room database
- Having experience in Flutter, React-Native.
Bachelor of Engineering with specialization on ECE or CSE or IT or Master of Computer Applications
MANDATORY SKILLS:-
C / C++ // Device driver Programming and data structures.
Linux Internals ( System calls, IPC, Network Programming, POSIX Multi-thread programming)
DESIRABLE SKILLS :-
C++ and OOPs knowledge
Linux system start-up sysvinit, systemd,
Bootloaders : uBoot
Message bus protocols like dbus
Basic Linux Device driver knowledge
Linux Build framework – Yocto-Bitbake, Makefiles
Python scripting
Debug using tools such as GDB
Version control - GIT and SVN and
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