Consultant - SAP FIORI / UI5

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

JOB DESCRIPTION/PREFERRED QUALIFICATIONS:

REQUIRED SKILLS/COMPETENCIES:

Programming Languages:

• Strong in Python, data structures, and algorithms.
• Hands-on with NumPy, Pandas, Scikit-learn for ML prototyping.

Machine Learning Frameworks:

• Understanding of supervised/unsupervised learning, regularization, feature engineering, model selection, cross-validation, ensemble methods (XGBoost, LightGBM).

Deep Learning Techniques:

• Proficiency with PyTorch or TensorFlow/Keras
• Knowledge of CNNs, RNNs, LSTMs, Transformers, Attention mechanisms.
• Familiarity with optimization (Adam, SGD), dropout, batch norm.

LLMs & RAG:

• Hugging Face Transformers (tokenizers, embeddings, model fine-tuning).
• Vector databases (Milvus, FAISS, Pinecone, ElasticSearch).
• Prompt engineering, function/tool calling, JSON schema outputs.

Data & Tools:

• SQL fundamentals; exposure to data wrangling and pipelines.
• Git/GitHub, Jupyter, basic Docker.

WHAT ARE WE LOOKING FOR?

• Solid academic foundation with strong applied ML/DL exposure.
• Curiosity to learn cutting-edge AI and willingness to experiment.
• Clear communicator who can explain ML/LLM trade-offs simply.
• Strong problem-solving and ownership mindset.

MINIMUM QUALIFICATIONS:

• Doctorate (Academic) Degree and 2 years related work experience; Master's Level Degree and related work experience of 5 years; Bachelor's Level Degree and related work experience of 7 years in building AI systems/solutions with Machine Learning, Deep Learning, and LLMs.

MUST-HAVES:

• Education/qualification:  Preferably from premier Institute like IIT, IISC, IIIT, NIT and BITS. Also regional tier 1 colleges.

• Doctorate (Academic) Degree and 2 years related work experience; or Master's Level Degree and related work experience of 5 years; or Bachelor's Level Degree and related work experience of 7 years

• Min 5 yrs experience in the Mandatory Skills: Python, Deep Learning, Machine Learning, Algorithm Development and Image Processing

• 3.5 to 4 yrs proficiency with PyTorch or TensorFlow/Keras

• Candidates from engineering product companies have higher chances of getting shortlisted (current company or past experience)

QUESTIONNAIRE: 

Do you have at least 5 years of experience with Python, Deep Learning, Machine Learning, Algorithm Development, and Image Processing? Please mention the skills and years of experience:

Do you have experience with PyTorch or TensorFlow / Keras?

• PyTorch
• TensorFlow / Keras
• Both

How many years of experience do you have with PyTorch or TensorFlow / Keras?

• Less than 3 years
• 3 to 3.5 years
• 3.5 to 4 years
• More than 4 years

Is the candidate willing to relocate to Chennai?

• Ready to relocate
• Based in Chennai

What type of company have you worked for in your career?

• Service-based IT company
• Product company
• Semiconductor company
• Hardware manufacturing company
• None of the above

Candidate will work in Sales Department too for generating business of Company by selling Digital Marketing Packages.

Candidate will be working on backend operations on the client's accounts at Amazon, Flipkart and Meesho. 

Candidate should have knowledge of Excel Formulas.

Candidate should be an easy learner and needs to be clever enough to understand the backend process easily.  

Candidate should be able to write and understand English.

Candidate should be smart enough to grab the training which will be provided here by our Organization.

Candidate should be open to learning whenever the need arises.

Candidate should be soft spoken while speaking to clients.

• 10 + years of experience and expertise in database and systems architecture design, development and implementation;
• Expertise and experience in data structures, indexing, query, and retrieval;
• Excellent data management skills including ensuring data integrity, data access, security and archiving procedures;
• Knowledge of the language technology and video extraction research domains to be able to converse fluently with the research communities to transform research requirements into concrete formalisms.
• Experience in cross platform development for multiple variants of Unix, Linux including 32 and 64 bit
• Experience with NoSQL, SQL databases, statistics and algorithms
• Strong oral and written communication skills
• Design, implement and test novel database architecture designs to accommodate the multimodal data types used in Client managed technology evaluations
• Administer and monitor database and address data security solutions as applicable
• Design and develop efficient techniques for fast, optimized data access and transfer of distributed or networked database systems
• Design, implement and test novel data structures, data search, query and retrieval solutions to enable access to and processing of the multimodal data types used in Client managed technology evaluations

Wekan Company is hiring React.Js Developer for Chennai

Experience: Overall 4 – 7 years, relevant experience in React.Js - 2 years

Must Have Skills: React, Redux, ES6 and above, HTML5, CSS3

Good to have: Typescript

• Strong verbal and written communication skills, analytical skills and the ability to learn quickly.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view.
• In-depth understanding of Javascript, The DOM and relevant concepts.
• Experience of working on RESTful Web services.
• Responsive web development using HTML5, CSS3, JavaScript.
• Work with cutting-edge frameworks and technologies while advancing your skills along the way
• Developing new user-facing features using React.js and Redux
• Building reusable components and front-end libraries for future use
• Knowledge of WebPack.
• Good experience with any of the testing framework like mocha, jest, jasmine.
• Experience of working in an Agile environment with experience of using tools such as Jira.
• Good communication skills.
• Degree in Computer Science, Engineering or a related subject.

Best Regards
David