Inside Sales

Job Summary

An experienced Kong Admin Support Engineer is required to manage administration, support, and enhancement of the Kong API Gateway platform. The role involves handling custom plugin development, portal customization, troubleshooting, and ensuring secure and scalable API management in a production environment.

Key Responsibilities

• Provide L2/L3 administration and support for Kong API Gateway.
• Manage installation, configuration, upgrades, and performance tuning of Kong components.
• Develop and maintain custom Kong plugins based on business requirements.
• Customize and enhance the Developer Portal including UI, workflows, and integrations.
• Monitor API traffic, logs, and gateway health; resolve incidents and performance issues.
• Implement security policies such as authentication, rate limiting, and access control.
• Collaborate with development, DevOps, and infrastructure teams for deployments and releases.
• Maintain documentation, runbooks, and operational procedures.
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Required Skills & Qualifications

• Minimum 3+ years of experience in Kong administration/support.
• Strong experience in custom plugin development using Lua or relevant technologies.
• Hands-on experience with Kong Developer Portal customization and management.

Job Title : Software Test Engineer (Manual & Automation)

Experience : 3 to 5 Years

Location : Andheri East, Mumbai

Role Overview :

We are looking for a detail-oriented and proactive Software Test Engineer with strong experience in both manual and automation testing.

The ideal candidate should be hands-on across the complete testing lifecycle and comfortable working with modern testing tools, APIs, databases, and scripting.

Mandatory Skills :

Manual & Automation Testing, API Testing (Postman/Swagger), Load/Performance Testing, SQL/Database Queries, Basic Scripting, Test Case Design, Defect Tracking, and use of Test Management/Project Tracking Tools.

Key Responsibilities :

• Participate in all phases of the testing lifecycle: test strategy, test case design, execution, and automation.
• Perform functional, regression, API, and load testing.
• Use project tracking and test management tools effectively.
• Conduct debugging and responsiveness testing using browser developer tools.
• Work with databases to validate data through basic queries.
• Collaborate closely with developers and product teams to ensure quality delivery.
• Identify, report, and track defects with clear documentation.
• Continuously adopt new testing tools, practices, and industry standards.

Required Skills & Qualifications :

• Strong hands-on experience in Manual and Automation Testing.
• Experience with API testing tools (Postman/Swagger or similar).
• Experience with Load/Performance testing tools.
• Knowledge of SQL/Database querying.
• Basic scripting knowledge in any programming language.
• Familiarity with test management and project tracking tools.
• Excellent analytical, problem-solving, written, and verbal communication skills.
• Quick learner with a keen eye for detail and quality.

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 6-8 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Summary:

We are looking for a talented and passionate Front-End Developer with 2–3 years of experience to join our growing team. You’ll be responsible for translating UI/UX design wireframes into responsive, high-quality code and delivering seamless user experiences across web platforms.

Key Responsibilities:

• Develop and maintain responsive web applications using HTML, CSS, and JavaScript (ES6+)
• Work with modern frameworks/libraries like React.js, Vue.js, or Angular
• Collaborate with designers and backend developers to integrate APIs and improve UX
• Optimize applications for speed and scalability
• Ensure cross-browser compatibility and mobile responsiveness
• Participate in code reviews, testing, and documentation

Requirements:

• 2–3 years of proven front-end development experience
• Strong proficiency in JavaScript, HTML5, and CSS3
• Experience with TypeScript, Tailwind CSS, or Next.js
• Experience with at least one modern JavaScript framework (React preferred)
• Familiarity with version control systems like Git
• Good understanding of RESTful APIs and asynchronous programming
• Strong problem-solving skills and attention to detail

Nice to Have:

• Familiarity with CI/CD pipelines and testing frameworks
• Basic knowledge of design tools like Figma or Adobe XD

Why Join Us?

• Dynamic and collaborative team culture
• Opportunity to work on impactful, real-world projects
• Flexible work environment and continuous learning support

Job Type: Full-time

Work Location: In person

Role Overview

An opportunity has arisen for an experienced Peoplesoft lead to join a small dynamic team to build websites for internal and external customers. Creativity and speed of delivery are essential to our success and so candidates must be comfortable working in a fast paced and constantly changing environment.

Responsibilities

• 6+ years in PeopleSoft technical
• Should have worked in offshore development and good understanding of offshore delivery Model
• Should have the ability to work on individual assignments with minimal information and guidance from onsite coordinator and offshore lead
• Should have experience in Impact Analysis, troubleshoot code and debugging of PeopleSoft Technologies
• Should have worked on all phases of development, testing, production support, etc.
• Should have experience in Financials and Supply Chain Management (FSCM)
• Should have good communication skills - verbal & written
• Should manage scope and project expectations effectively on individual assignments

Educational Qualification

BE/BTech CSE/IT. Master’s Degree is a plus

Key Skills

• Peopletools 8.54 or later experience

PeopleSoft Skills

Development Tools

• Application Designer
• People Code
• Application Engineer
• Integration Broker
• Application Package
• PL/SQL
• Component Interface
• Security

Reporting Tools

• BI Publisher
• SQR
• PS Query

Functional & Technical Exposure

• Experience in FSCM Order Management and Inventory Module will be a plus
• Experience in JAVA will be a plus

Additional Skills (Plus)

• DMS
• PSADMIN
• Fluid
• Pivot Grids
• Event Mapping
• PUM
• PTF
• Excel To CI
• Navigation Collection and Portal technologies
• Linux and Unix commands

About BI Worldwide

Introduction

BI WORLDWIDE’s mission is to put our engagement expertise to work for you. We understand how to engage employees, channel partners and customers better than anyone else and we have the tools and resources to help your business tap into that knowledge to drive and sustain measurable results.

Our origins are both humble and ingenious. (We like to think that describes us pretty well). It started with founder Guy Scheidecker discovering innovative ways to provide consumer loyalty programs and incentives to various industries. That idea caught on, big time. It grew into what is now a multinational company serving Global 2000 corporations in over 125 countries in more than 20 languages.

Our U.S. headquarters is located in Minneapolis, Minnesota. We have more than 25 sales offices throughout the U.S. and headquarters around the world in Australia, Canada, China, India, Latin America, Singapore and the United Kingdom.

BI WORLDWIDE INDIA

In India, our headquarters is located in Bengaluru, Karnataka and other offices in Chennai, Delhi and Mumbai. In Chennai, we have a fully equipped infrastructure to develop and deploy advanced technology solutions for your engagement, rewards and loyalty programs.

With over 220+ associates and 40+ clients including marquee names such as Genpact, Wipro, Dr Reddy’s, Hewlett Packard, IBM, Michelin, Tata Motors, Amdocs etc, BIW India has established itself as a premium service provider and achieved a No.1 ranking in the employee recognition marketplace within a span of 8 years.

What makes us different

How did we get to be the world’s leading expert on engagement? Experience is part of it but it also stems from our unique approach. We design and deliver innovative solutions grounded in the science of behavioral economics.

In other words, we look at how thought and emotion combine to drive decisions and behavior. We don’t have to guess what might motivate teams or customers; we actually use research and data to figure out what will motivate them. Then we act on it.

What you’ll love about us?

For starters, we take these things to heart: Work hard, play hard, celebrate. Make work meaningful. Magnify successes. True to our EVP of Grow & have fun in a culture of innovation and trust, some initiatives we offer all our Associates.

Job Responsibilities:-

• Develop robust, scalable and maintainable machine learning models to answer business problems against large data sets.
• Build methods for document clustering, topic modeling, text classification, named entity recognition, sentiment analysis, and POS tagging.
• Perform elements of data cleaning, feature selection and feature engineering and organize experiments in conjunction with best practices.
• Benchmark, apply, and test algorithms against success metrics. Interpret the results in terms of relating those metrics to the business process.
• Work with development teams to ensure models can be implemented as part of a delivered solution replicable across many clients.
• Knowledge of Machine Learning, NLP, Document Classification, Topic Modeling and Information Extraction with a proven track record of applying them to real problems.
• Experience working with big data systems and big data concepts.
• Ability to provide clear and concise communication both with other technical teams and non-technical domain specialists.
• Strong team player; ability to provide both a strong individual contribution but also work as a team and contribute to wider goals is a must in this dynamic environment.
• Experience with noisy and/or unstructured textual data.

knowledge graph and NLP including summarization, topic modelling etc

• Strong coding ability with statistical analysis tools in Python or R, and general software development skills (source code management, debugging, testing, deployment, etc.)
• Working knowledge of various text mining algorithms and their use-cases such as keyword extraction, PLSA, LDA, HMM, CRF, deep learning & recurrent ANN, word2vec/doc2vec, Bayesian modeling.
• Strong understanding of text pre-processing and normalization techniques, such as tokenization,
• POS tagging and parsing and how they work at a low level.
• Excellent problem solving skills.
• Strong verbal and written communication skills
• Masters or higher in data mining or machine learning; or equivalent practical analytics / modelling experience
• Practical experience in using NLP related techniques and algorithms
• Experience in open source coding and communities desirable.

Able to containerize Models and associated modules and work in a Microservices environment

• 6+ Years of experience in Automaton Testing
• QA Automation Tester (with Selenium and Appium)
• Hands on experience in Selenium
• Hood hands on experience in Java
• 2 Years of Hands on experience in Appium Testing for Android and iOS Native
• The candidate is required to have hands-on experience (2yrs +) with Appium automation for Android and iOS native applications.