Psychologist - Trainer at MHFAIndia · Remote, Chennai · 3 - 12 years · ₹2L - ₹10L / yr · Profitable · Remote friendly · Posted 3 Dec 2024

Key Responsibilities:
Client Relationship Management:
o Build and maintain long-term relationships with clients.
o Understand client needs and deliver personalized, high-quality mental health
services.
Communication and Resource Development:
o Develop, improve, and structure information and communication tools for MHFA
offerings, specifically for B2B clients.
o Ideate, design, and implement communication tools and programs to support
Mental Health First Aiders (MHFAiders) and strengthen the MHFAiders community.
Program Promotion and Coordination:
o Promote and coordinate initiatives such as the MHFAI Awards Program and
MHFAiders Chat community.
o Plan and manage webinars, events, and activities to advocate for mental health first
aid in workplaces and educational institutions, engaging prominent stakeholders.
Market Engagement and Support:
o Support the sales and marketing team by handling technical discussions with
prospective clients.
o Stay updated on developments in the mental health sector, including government
initiatives and market trends.
Training and Delivery:
o Learn and deliver MHFA programs to various audiences.
Strategic Contribution:
o Contribute to the strategic planning and implementation of MHFA India’s work plan.
o Undertake additional responsibilities as required by management.
Qualifications and Requirements:
Experience:
3–5 years of professional experience in mental health counseling, corporate wellness, or
related fields.
Education:
Master’s degree in Counselling Psychology, Applied Psychology (preferably with HR
specialization), or Social Work.
Skills and Knowledge:
Strong proficiency in mental health training for adults.
Expertise in content development for mental health awareness programs.
Experience working in structured or organized groups is highly desirable.
Key Competencies:
Effective communication and relationship-building skills.
Strategic thinking and planning capabilities.
Knowledge of mental health market trends and government policies.
Ability to design and implement engaging programs and events.

About MHFAIndia
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Key Responsibilities
· Act as the primary coordination point between clients, vendors, and internal teams.
· Coordinate with clients and vendors to understand requirements and ensure timely execution.
· Schedule and coordinate client meetings, review meetings, demos, and follow-up discussions.
· Maintain regular communication with clients and provide updates on ongoing activities.
· Handle post-app support and coordinate with the relevant technical/support team for issue resolution.
· Follow up with internal teams and vendors to ensure client concerns are resolved within the required timelines.
· Manage and execute the client onboarding process, ensuring all required activities are completed smoothly.
· Collect, verify, maintain, and organize client-related documents and records.
· Coordinate with clients for completion of required documentation, forms, agreements, and other onboarding formalities.
Required Skills
· Excellent communication and coordination skills.
· Strong follow-up and relationship management abilities.
· Good interpersonal and client-handling skills.
· Ability to coordinate with multiple stakeholders simultaneously.
· Good documentation and record-management skills.
· Strong organizational and time-management skills.
· Proficiency in MS Office / Google Workspace.
· Ability to understand client requirements and coordinate with technical/internal teams.
· Problem-solving attitude with a strong sense of ownership.
· Ability to work under deadlines and manage multiple priorities.
Preferred Candidate Profile
· Graduate in any discipline.
· 1–3 years of experience in Client Coordination, Client Success, Customer Support, Account Management, Operations, or similar roles.
· Candidates with experience in EdTech, School ERP, SaaS, IT services, or software-based products will be preferred.
· Should be comfortable communicating with clients, vendors, and internal teams through calls, emails, and meetings.






