Consultant

5 to 9 years of experience with Microsoft Dynamics CRM / Dynamics 365 CE development and implementation.

Strong experience with CRM customization, including entity customization, views, forms, workflows, business rules, and dashboards.

Proficient in C#, .NET, JavaScript, and Web API for plugin and custom workflow development.

Experience with CRM integration tools such as KingswaySoft, Scribe, or custom integrations.

Knowledge of Power Platform (PowerApps, Power Automate) is a plus.

Hands-on experience with CRM data migration and ETL tools.

Good understanding of software development life cycle (SDLC) and Agile methodologies.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Brief:

We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As an SDE at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.

You’ll be part of the Innovation Projects team at GradRight. This team works on third party integrations and adopting new tools/technologies to help build a cutting edge platform for the higher education space.

Responsibilities:

• Contribute to design discussions and decisions around building scalable and modular frontend.
• Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
• Stay on top of the software engineering ecosystem and propose new technologies/methodologies that can be adopted
• Contribute to engineering hiring by conducting interviews
• Champion infrastructure as code mindset and encourage automation

Requirements:

• At least 3 years experience as an SDE
• Strong experience with at least one frontend framework, preferably vue.js
• Strong understanding of software design principles and patterns
• Passion for solving complex problems
• Really quick learner and able to dive deep into new ideas/experiments at breakneck speed
• Passion for trying out new technologies and focusing on iterative development
• Experience with team management
• Excellent written and verbal communication skills

Good to have:

• Worked in a full-stack capacity at high growth startups
• Worked on products that addressed an international audience
• Exposure to emerging/latest technologies like blockchain, bots, AR/VR

Job Title: Team Leader – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 3+ Years in KPO / BPO / Service Industry

Languages: English & Punjabi

About the Role:

We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.

Key Responsibilities:

• Lead, mentor, and motivate a team to achieve operational goals.
• Monitor daily operations to ensure productivity, quality, and SLA adherence.
• Drive performance improvements using data and process-driven insights.
• Conduct team reviews, provide feedback, and create development plans.
• Handle escalations and ensure effective client communication.
• Ensure compliance with organizational policies and operational standards.

Skills & Requirements:

• Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
• Strong people management and problem-solving skills.
• Excellent communication in English & Punjabi.
• Proven ability to track and improve performance metrics.
• Flexible to work in rotational shifts (morning, evening, night).

What We Offer:

• Competitive salary with performance-linked growth.
• Exposure to a dynamic work environment.
• Opportunity to lead high-performing teams.

You will leverage your technical expertise to drive the development of our website, property manager tools.

What are we looking for?

• 2+ years of experience
• Excellent in cross-browser web development using Python/Django.
• Really good understanding of HTML, CSS, Jquery
• Strong database concepts 
• Experience with DevOps practices and platforms (AWS, Fabric, Apache/Linux etc)
• Really good UX/UI sense
• Experience with caching technologies, NoSql databases
• Leadership skills, ability to handle, mentor junior developers
• Prior startup experience is a plus

What you will be doing?

• Develop high-volume, low-latency global products
• Take ownership of all web based product feature enhancements
• Ability to work on multiple projects at a time
• Work with product/design team to come up with an awesome product design/workflow
• Write well designed, testable, efficient, reusable code. 
• Investigate and present technology solutions and contribute to architectural improvements
• Mentor/Lead junior developers

Key Responsibilities:

1.Take ownership of the entire product stack , which includes multiple android applications and backend modules.

2.To enhance each of them while bringing in innovation and latest market trends.

3.Bridge the gap between tech team and non tech team (operations, support, finance etc)

4.create automation and efficiency in the company.

5.Create detailed user stories and product principles via discussions with relevant owners and team.

6.Work with the Project Management team and assign tasks to the 50-member tech team and determine deadlines.

7.Work with UI-UX team to ensure wire framing and visual prototypes are captured as part of story board approval.

8.Drive product launches including working with the operations team to ensure knowledge transfer and training

9.Take deep understanding of Grabs business across all verticals to build a robust product line.

Eligibility:

1.Proven work experience in product management or as an associate product manager

2.Proven track record of managing all aspects of a successful product throughout its lifecycle

3.Proven ability to develop product strategies and effectively communicate recommendations to management

4.Strong problem solving skills and willingness to roll up ones sleeves to get the job

5.Skilled at working effectively with cross functional teams in a matrix organization

6.Excellent written and verbal communication skills

7.Education qualification from premier institute preferred

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents