International Education Counsellor

Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

• Handling incoming and outgoing calls
• Handling all the admin activities
• Managing inward outward delivery of couriers and mails
• Coordinating with the vendors for delivery and services
• Support in various admin tasks

Desired Candidate Profile

• Experience in handling front office, incoming and outgoing calls
• Confidence and smartness
• Good looks    

Hiring Freshers for Internship for branch office at Lower Parel, Mumbai

• On job training for 3 months
• Monthly stipend of Rs 5000/-
• Best in class training in financial markets :

1. Basics of Stock market
2. Understanding of stocks trading
3. Understanding of stocks investments
4. Basics of index options trading
5. Basics of stocks options trading
6. Basics of index futures trading
7. Basics of stocks futures trading

CERTIFICATE OF EXCELLENCE IN EQUITY MARKETS

by sharadmishra.com

Opportunity to join us under permanent employment status of “Client Relationship Manager” with fixed salary of Rs 15000/- per month. TnC Applied

Job Description for :

Role: Data/Integration Architect

Experience – 8-10 Years

Notice Period: Under 30 days

Key Responsibilities: Designing, Developing frameworks for batch and real time jobs on Talend. Leading migration of these jobs from Mulesoft to Talend, maintaining best practices for the team, conducting code reviews and demos.

Core Skillsets:

Talend Data Fabric - Application, API Integration, Data Integration. Knowledge on Talend Management Cloud, deployment and scheduling of jobs using TMC or Autosys.

Programming Languages - Python/Java
Databases: SQL Server, Other Databases, Hadoop

Should have worked on Agile

Sound communication skills

Should be open to learning new technologies based on business needs on the job

Additional Skills:

Awareness of other data/integration platforms like Mulesoft, Camel

Awareness Hadoop, Snowflake, S3

Title: Salesforce Developer/ Architect
Location: Hyderabad/Vizag
Experience: 4+ years  
Required Skills:
4+ years of enterprise consulting experience in spanning large organizations and enterprise platforms of Salesforce.
4+ years of experience as a Senior Architect and/or technology leader in a mid-to-large sized organization.
min 1 or 2 projects in Non-Profit Or Architect with Salesforce community implementation with more than 10K users.
Involved in minimum 4 end-to-end implementation  Involved in minimum 1 end-to-end community cloud implementation 
Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Master Data Management.
Hands-on experience with Agile Implementation Frameworks.
Proven ability to analyze, design, and optimize business processes via out-of-the-box product, technology and integration.
Success in guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
Excellent communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
Able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing process enhancement recommendations.
Excellent team player able to work with virtual and global cross functional teams and lead through influence.
Salesforce Certified Nonprofit Cloud Consultant Lead a team of 5-8 developers 
Prepare Technical Design based on business requirements for SALES,Service Cloud Perform Build and Unit test of Salesforce modules based on technical designs, following best practices, ensuring expected code quality 
Conduct peer review, guide team members  Status reporting of the tasks complete by team as per agreed schedule
Must be proficient with Salesforce Apex, lightning,LWC and batch classes.

• Generating leads by identifying Specific Building Material Manufacturers / Suppliers.
• Meeting or exceeding sales goals.
• Negotiating contracts with prospective clients.
• Preparing weekly and monthly reports with respect to a number of calls, meetings & conversions.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts & following up fulfillment.
• Visiting clients and potential clients on a timely basis to ensure Customer Satisfaction & Subscription Renewals.
• Dual Reporting to Magnate + TSB management at regular intervals and/or when called for.

Candidate Pre Requisites & Qualification Criteria.

• Any Bachelors / Masters Degree with Min Exp of 2 years in Corporate Sales.
• Candidates with their Own Vehicle & Laptop will be given preference.
• Strong WiFi Connection at Residence in case of Future Lockdown(s).
• Candidate must be willing to travel Intra State & Inter-State to Unlock Sales Possibilities.
• Candidates from Real Estate / Building Materials / Concept Selling Backgrounds will be given preference.

Selling Digital Signature certificate  all over India

 Determine annual sales and profit plans by implementing marketing strategies; analyzing trends and results, in the field of e-Governance, Large IT System Integration Projects, Smart City, ERP, Cloud, BI, IOT, AI, blockchain, Digitisation and Software Applications.

 Handle Team of 5000 people.
Handle PAN India Sales team for DSC Sales