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Customer Success Intern
Customer Success Intern
TerraTern's logo

Customer Success Intern

Gopika KB's profile picture
Posted by Gopika KB
0 - 1 yrs
₹10000 - ₹15000 / mo
Bengaluru (Bangalore)
Skills
Effective communication
Customer Support

 Customer Success Intern


TerraTern is seeking a motivated Customer Success Intern to drive client satisfaction, retention, and growth. This role focuses on building strong customer relationships, resolving challenges, and identifying upsell opportunities while maintaining a high standard of service.


Key Responsibilities

  • Testimonial Collection: Proactively gather and manage client testimonials, case studies, and feedback to showcase success stories.
  • Problem Solving: Address customer issues promptly, troubleshoot challenges, and deliver actionable solutions to ensure seamless experiences.
  • Upsell/Cross-Sell: Identify opportunities to expand client accounts by promoting additional products or services aligned with their needs.
  • Communication: Maintain regular touchpoints with clients via calls, emails, and meetings to understand their goals and ensure alignment.
  • Customer Service: Provide end-to-end support, including onboarding, training, and ongoing assistance, to maximize product adoption and satisfaction.


Requirements

  • 0-1 years in customer success, account management, or related fields.( Freshers can also apply)
  • Strong problem-solving skills with a track record of resolving complex client issues.
  • Experience in upselling/cross-selling within a B2C environment.
  • Excellent verbal and written communication abilities.
  • Customer-first mindset with a focus on building trust and long-term relationships.


Preferred Qualifications

  • Familiarity with CRM tools like Salesforce or HubSpot.
  • Background in SaaS, tech, or immigration services.


What is TerraTern?

We at TerraTern believe borders should not surround your dreams. Our mission is to make global mobility achievable for everyone. Whether you are in the process of studying abroad, pursuing a business venture, or going back to see family and be reunited, our experienced team helps you on the journey with end-to-end support.

We are not just another consultancy firm; we are a change-making powerhouse and a hope guiding global success seekers.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About TerraTern

Founded :
2024
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

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