TerraTern

 Customer Success Intern

TerraTern is seeking a motivated Customer Success Intern to drive client satisfaction, retention, and growth. This role focuses on building strong customer relationships, resolving challenges, and identifying upsell opportunities while maintaining a high standard of service.

Key Responsibilities

• Testimonial Collection: Proactively gather and manage client testimonials, case studies, and feedback to showcase success stories.
• Problem Solving: Address customer issues promptly, troubleshoot challenges, and deliver actionable solutions to ensure seamless experiences.
• Upsell/Cross-Sell: Identify opportunities to expand client accounts by promoting additional products or services aligned with their needs.
• Communication: Maintain regular touchpoints with clients via calls, emails, and meetings to understand their goals and ensure alignment.
• Customer Service: Provide end-to-end support, including onboarding, training, and ongoing assistance, to maximize product adoption and satisfaction.

Requirements

• 0-1 years in customer success, account management, or related fields.( Freshers can also apply)
• Strong problem-solving skills with a track record of resolving complex client issues.
• Experience in upselling/cross-selling within a B2C environment.
• Excellent verbal and written communication abilities.
• Customer-first mindset with a focus on building trust and long-term relationships.

Preferred Qualifications

• Familiarity with CRM tools like Salesforce or HubSpot.
• Background in SaaS, tech, or immigration services.

What is TerraTern?

We at TerraTern believe borders should not surround your dreams. Our mission is to make global mobility achievable for everyone. Whether you are in the process of studying abroad, pursuing a business venture, or going back to see family and be reunited, our experienced team helps you on the journey with end-to-end support.

We are not just another consultancy firm; we are a change-making powerhouse and a hope guiding global success seekers.

Job Summary

TerraTern is seeking a passionate and driven Immigration Counsellor to join our sales team. As a rapidly growing immigration consultancy firm, we're looking for individuals who can help us achieve our mission of making global aspirations achievable.

What you will be doing

• Counsel clients on immigration products and services through phone, email, and in-person interactions
• Provide up-to-date immigration information and accurate guidance based on current visa laws and policies.
• Evaluate candidate profiles and offer fair, neutral assessments of their immigration prospects.
• Prepare action plans and schedules to meet specific sales targets
• Follow up on inquiries and new leads to convert them into clients
• Maintain regular communication with clients throughout the immigration process
• Assist in gathering and submitting required documents for visa applications
• Stay informed about industry changes and immigration law updates
• Contribute to the development of marketing strategies and content creation
• Collaborate with team members to share best practices and improve sales processes

What We Are Looking for

• Bachelor's degree in Travel and Tourism, Law, International Relations, or a related field
• 1-3 years of experience in immigration consulting, sales, or a similar role (fresh graduates with exceptional skills may also apply)
• Strong knowledge of immigration laws, procedures, and requirements for multiple countries
• Excellent communication and interpersonal skills
• Ability to explain complex immigration processes in simple terms
• Strong sales understanding and customer service mindset
• Detail-oriented with excellent research and analytical skills
• Proficiency in MS Office and CRM software
• Fluency in English; knowledge of additional languages is a plus

What is TerraTern?

We at TerraTern believe borders should not surround your dreams. Our mission is to make global mobility achievable for everyone. Whether you are in the process of studying abroad, pursuing a business venture, or going back to see family and be reunited, our experienced team helps you on the journey with end-to-end support.

We are not just another consultancy firm; we are a change-making powerhouse and a hope guiding global success seekers.

How far along are we?

In the start, TerraTern was established with humble beginnings but has grown to become an industry-leading authority in global mobility. But we've earned ourselves a name for accuracy, accessibility, and user-friendliness. We serve 50+ locations globally and offer some of the most unique programs like the Canadian Express Entry, Provincial Nominee Programs, skilled migration programs, and beyond.

Why join TerraTern?

Joining TerraTern puts you in a mission-driven organisation that is changing lives. Here’s 

what makes us unique:

Impactful Work: Assist individuals in achieving their global mobility goals by guiding them through the entire process.

Professional Growth: Learn from our industry experts and get access to continuous training about the latest immigration trends and policies.

Entrepreneurial Culture: You have authority and ownership in your role. Share ideas, try new solutions and more.

Work-Life Balance Work arrangements that take care of your well-being.

Collaborative Environment: Be part of an enthusiastic team eager for collaboration and excellence.

Join TerraTern as a Business Development Associate!

Are you passionate about helping individuals achieve their dreams of moving abroad? TerraTern, an innovative leader in immigration consultancy, is looking for dynamic and driven Business Development Associates to join our team. At TerraTern, we support individuals seeking new opportunities in countries like Canada, Germany, Australia, and beyond. Be part of a company that truly makes a difference in people's lives by helping them navigate the complexities of immigration!

Role Overview

As a Business Development Associate at TerraTern, you will play a crucial role in driving growth by identifying new business opportunities and forging strong client relationships. You’ll work closely with immigration experts and contribute to expanding TerraTern's client base through strategic outreach and effective communication.

Key Responsibilities

• Lead Generation: Identify potential clients who are interested in immigration services and engage them in conversations to assess their needs.
• Client Relationship Management: Build and maintain strong relationships with new and existing clients, ensuring satisfaction and trust in TerraTern's services.
• Consultation Scheduling: Coordinate consultations between clients and TerraTern's immigration experts, guiding clients through their journey with us.
• Market Research: Stay updated on immigration policies and market trends to inform clients and tailor services to meet market demands.
• Cross-functional Collaboration: Work with internal teams such as marketing, operations, and legal to ensure seamless service delivery.

Required Skills and Qualifications

• A Bachelor's degree is preferred.
• Strong communication and interpersonal skills, with a focus on client engagement.
• Sales experience (preferably in service-based industries) is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Keen interest in immigration processes and willingness to learn about global immigration systems.
• Familiarity with CRM tools and an aptitude for managing leads effectively.

Why Join TerraTern?

• Growth Opportunities: Be part of a fast-growing startup where your contributions have a direct impact on the company's success.
• Inclusive Environment: We embrace diversity and provide equal opportunities for all employees to grow.
• Continuous Learning: Access to professional development and training in global immigration trends and consultancy practices.
• Competitive Compensation: We offer competitive salary packages and performance bonuses.