NodeJS Developer

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

About Company (GeniWay)

GeniWay Technologies is pioneering India’s first AI-native platform for personalized learning and career guidance, transforming the way students learn, grow, and determine their future path. Addressing challenges in the K-12 system such as one-size-fits-all teaching and limited career awareness, GeniWay leverages cutting-edge AI to create a tailored educational experience for every student. The core technology includes an AI-powered learning engine, a 24x7 multilingual virtual tutor and Clario, a psychometrics-backed career guidance system. Aligned with NEP 2020 policies, GeniWay is on a mission to make high-quality learning accessible to every student in India, regardless of their background or region.

What you’ll do

• Build the career assessment backbone: attempt lifecycle (create/resume/submit), timing metadata, partial attempts, idempotent APIs.
• Implement deterministic scoring pipelines with versioning and audit trails (what changed, when, why).
• Own Postgres data modeling: schemas, constraints, migrations, indexes, query performance.
• Create safe, structured GenAI context payloads (controlled vocabulary, safety flags, eval datasets) to power parent/student narratives.
• Raise reliability: tests for edge cases, monitoring, reprocessing/recalculation jobs, safe logging (no PII leakage).

Must-have skills

• Backend development in Python (FastAPI/Django/Flask) or Node (NestJS) with production API experience.
• Strong SQL + PostgreSQL fundamentals (transactions, indexes, schema design, migrations).
• Testing discipline: unit + integration tests for logic-heavy code; systematic debugging approach.
• Comfort using AI coding copilots to speed up scaffolding/tests/refactors — while validating correctness.
• Ownership mindset: cares about correctness, data integrity, and reliability.

Good to have

• Experience with rule engines, scoring systems, or audit-heavy domains (fintech, healthcare, compliance).
• Event schemas/telemetry pipelines and observability basics.
• Exposure to RAG/embeddings/vector DBs or prompt evaluation harnesses.

Location: Pune (on-site for first 3 months; hybrid/WFH flexibility thereafter)

Employment Type: Full-time

Experience: 2–3 years (correctness-first; strong learning velocity)

Compensation: Competitive (₹8–10 LPA fixed cash) + ESOP (equity ownership, founding-early employee level)

Joining Timeline: 2–3 weeks / Immediate

Why join (founding team)

• You’ll build core IP: scoring integrity and data foundations that everything else depends on.
• Rare skill-building: reliable systems + GenAI-safe context/evals (not just API calls).
• Meaningful ESOP upside at an early stage.
• High trust, high ownership, fast learning.
• High-impact mission: reduce confusion and conflict in student career decisions; help families make better choices, transform student lives by making great learning personal.

Hiring process (fast)

1.      20-min intro call (fit + expectations).

2.      45–60 min SQL & data modeling, API deep dive.

3.      Practical exercise (2–3 hours max) implementing a small scoring service with tests.

4.      Final conversation + offer.

How to apply

Reply with your resume/LinkedIn profile plus one example of a system/feature where you owned data modeling and backend integration (a short paragraph is fine).

React Developer at BeyondScale

BeyondScale is a technology company on a mission to democratise AI for small and medium-sized businesses (SMBs). We're building Sitara, an AI-powered ERP suite that simplifies core business processes for the service sector. Imagine a suite of intuitive micro-apps - a pocket CRM, a streamlined POS system, and essential tools - all powered by intelligent automation and a user interface (UI) that fades into the background.

The Opportunity:

We're seeking a talented React Developer to join our growing team and play a crucial role in building the future of AI-powered ERP. You'll be responsible for crafting beautiful, user-friendly interfaces that bring Sitara's intuitive design to life.

What You'll Do:

• Develop and maintain highly interactive and responsive user interfaces (UIs) using ReactJS and its ecosystem.
• Collaborate with designers and engineers to translate UI mockups into clean, maintainable React code.
• Implement state management solutions, component-based design patterns, and utilise hooks effectively.
• Translate UI designs into pixel-perfect CSS, ensuring a seamless user experience across devices.
• Write clean, well-documented code that prioritises maintainability and future growth.
• Actively participate in testing, debugging, and problem-solving to ensure a flawless user experience.
• Utilise Git version control and adhere to modern development workflows for seamless collaboration.
• Prior experience with React Native is a plus.

You're a Great Fit If You:

• Have 1+ years of experience building web applications with ReactJS.
• Possess a strong understanding of core computer science principles like data structures and algorithms.
• Are passionate about creating user-centric interfaces and delivering exceptional UX.
• Thrive in a collaborative environment and enjoy working closely with designers and engineers.
• Have excellent communication and problem-solving skills.
• Are a coding craftsman who prioritises clean, maintainable code.

Why BeyondScale?

• Impact: Be a part of a revolutionary product that empowers service-based businesses to thrive.
• Innovation: Work at the forefront of AI and help shape the future of ERP software.
• Autonomy & Growth: Take ownership of your work, gain access to production systems, and grow alongside the company.
• Ground Floor Opportunity: Join a high-potential startup on the cusp of explosive growth.

It was nice talking with you

As discussed please find below the job description and other needed details

“Squadcast is an incident-management platform for software teams of all sizes and shapes”

Our product helps global organizations adopt Site Reliability Engineering practices to improve their incident resolution metrics and ultimately, the reliability of their systems. If you're excited about engaging user experiences, snappy interfaces, and trustworthy systems, we should talk!

We ideate fast, embrace change, and take risks. From scaling our business model to expanding our offerings, the day-to-day at Squadcast offers endless professional growth opportunities. Our engineers work on state-of-the-art tech stacks with a high degree of autonomy.

Position : Backend SDE3

Experience : 8 to 11 Years

Work Mode: Remote work

Location : Bangalore

Role & Responsibilities :

• Work with a team of skilled engineers to improve the Squadcast product.
• Control what you work on, how you deliver and the roadmap of the product.
• Solve service reliability problems for teams and companies worldwide.
• Build delightful experiences and scalable, reliable systems for fellow engineers, the end users of our platform.
• Plan & develop tooling, processes and technical improvements to improve the multiple codebases.
• Work closely with the product team to plan, spec and deliver features, bugfixes and documentation.
• Work with the SRE and Customer Success teams to help customers and troubleshoot issues during our paid on-call rotations.
• Build, deploy and manage services and Backend Coding using Go/Node.

You may be a fit for this role if you:

• Are passionate about building products for fellow engineers.
• Are you a full-stack engineer, or a frontend/backend engineer interested in expanding to other areas of the stack?
• Either has experience in our tech stack or wants to work on it. We care about your general engineering skills and learning abilities more than your current tech stack.
• Communicate proactively and work autonomously, requiring minimal supervision or follow-up.
• I like to collaborate and pair with other engineers.
• Want to own features end-to-end: bring your ideas to the stakeholders, build consensus, plan, implement, deploy and release.

 Your Response is acknowledged!

Kind Regards,

Lakshmi Kumari. S

(Associate - TA )