Customer Service Representative

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk. 

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Experience Level

​

This role is ideal for engineers with 3-5 years of experience and a strong background in building secure, scalable platforms.

We are looking for hands-on DevOps and Backend Engineers with real-world experience in application/feature development, system design, testing practices such as TDD, full-stack development, handling production incidents, distributed systems, and modern infrastructure challenges. 

What You’ll Do as a Software Craftsperson

• Design and document real-world DevOps and backend scenarios based on production incidents such as outages, scaling challenges, and secure deployments
• Translate real engineering experiences into benchmark tasks that contribute to training next-generation AI systems
• Contribute to building secure, scalable, Kubernetes-native architectures across modern infrastructure environments
• Work across critical engineering domains including CI/CD pipelines, observability, identity & access management, infrastructure-as-code, and backend services
• Collaborate with internal teams to design and simulate realistic engineering workflows and system behaviors
• Apply practical engineering judgment to model distributed systems challenges and improve system resilience and reliability

Requirements

What You’ll Bring

3-5 years of experience in DevOps and Backend Engineering with a strong foundation in building secure, scalable systems.

Strong hands-on expertise in DevOps and backend technologies (Node.js/Java/Go/Python) including:

• Kubernetes, Terraform, and CI/CD pipelines
• Tools such as k9s, k3s (GitLab CI preferred)
• Backend technologies such as Go, Python, or Java
• Experience with Docker, gRPC, and Kubernetes-native services

Demonstrated experience working with secure, offline or air-gapped deployments (highly preferred)

Familiarity with distributed systems and backend architecture, with exposure to ML or distributed pipelines being a plus.

Hands-on experience across multiple core functional areas, with exposure to at least five of the following:

• Identity & Access Management
• Observability (Prometheus + Grafana)
• CI/CD Pipelines
• Keycloak
• GitLab CI
• Terraform OSS
• Kubernetes ecosystem tools

Strong problem-solving ability with real-world experience in handling production systems, incidents, and infrastructure challenges

Ability to work across multiple layers of the stack, from infrastructure to backend services, while ensuring scalability, reliability, and security

Benefits

Life at Incubyte

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered.

Our environment is built for crafters: experimenting with real-world systems, solving complex infrastructure challenges, and contributing to cutting-edge AI initiatives. We are all lifelong learners, and our work is our passion.

​

Perks

• Dedicated learning & development budget
• Sponsorship for conference talks
• Comprehensive medical & term insurance
• Employee-friendly leave policies
• Home Office fund
• Medical Insurance

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Hi,

Please find the job description for Cloud Devops Engineer role with Wissen Technology.

Website and Company profile:

www.wissen.com

LinkedIn Page:

https://www.linkedin.com/company/wissen-technology/

Interview Process : There will be 3 rounds of interview. 1 will be in office.

Client- (Hybrid Work Mode) (Product based organization)

Location:Bellandur,Bengaluru

JD:

Experience Level: 4-8 years

About the Role:

We are seeking a skilled AWS Engineer with strong expertise in AWS cloud services, Amazon EKS, and Kubernetes to join our team in Bengaluru. The ideal candidate will have a deep understanding of cloud infrastructure and container orchestration, with minimal Java development experience (10%) to support application integration.

Required Skills and Qualifications:

• 3-6 years of experience in AWS cloud engineering and architecture.
• Strong expertise in Amazon EKS and Kubernetes for container orchestration.
• Preferably certified in CKA (Certified Kubernetes Administrator) and AWS Certified Solutions Architect or equivalent.
• Hands-on experience with AWS services (EC2, S3, RDS, Lambda, IAM, etc.).
• Basic proficiency in Java (10% of role) for supporting application integration.
• Familiarity with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Knowledge of CI/CD pipelines and DevOps practices.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• MUST HAVE SKILLS:EKS,ArgoCD,Kubenetes,Gitops.

Preferred Qualifications:

• Experience with microservices architecture and Docker.
• Familiarity with monitoring tools like Prometheus, Grafana, or ELK stack.
• Understanding of networking and security best practices in AWS.

We are looking for a highly skilled Salesforce Principal Consultant to make our team even stronger with his/her leadership skills. The ideal candidate must be fluent in English. A solid experience in an agile development environment is essential. If you are an innovative, passionate, hands-on problem-solver who is prepared to think out of the box, hands-on with coding, and be challenged, this is perfect for you.

Responsibilities

● Demonstrate thought leadership in Salesforce CRM and Platform innovations and practices.

● Ability to provide technical governance across Salesforce Platform solutions.

● Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and to meet the business objectives in a timely and cost-effective manner.

● Identify & highlight different risks involved and work on mitigation plans.

● Mentoring team members to bring them up to speed.

● Drive and build a culture of learning throughout the team and improve core Salesforce expertise and come up with innovation and reusable components.

● Lead and guide the team during various phases of the project including (but not limited to) design, coding, unit testing to deployment. ● Act as a bridge between the development team and the customer.

● Provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions.

● Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, peer code review, deployment, and support.

● Maintain a proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet goals successfully.

● Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment.

● Interact directly with managers and teams as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.

● Ability to lead stakeholders across the organization at all levels to consensus in asserting an architecture that aligns the business objectives.

Tech Skills Checklist

● 8+ years of Salesforce experience.

● At least 4+ years of experience leading a technical team or in a senior role taking technical ownership.

● Must have Hands-on experience on multiple Salesforce cloud offerings, like Sales, Service, Communities, etc.

● Extensive development experience with Salesforce development technologies; Salesforce, Apex, Data modeling, Workflow, SOQL, SOSL Approval process, and Security using Roles/Profiles/Sharing Settings.

● Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment.

● In-depth knowledge of JavaScript, REST API, SOAP API, XML, UML, Ajax, JSON, HTML/CSS.

● Experience in query and code optimization to improve the performance of applications.

● Experience in Release Management and Continuous Integration Methodologies.

● Experience in the Implementation of Various Tools for Code Reviews, Version Control and Deployment.

● Collaborating with the QA team to define test cases and metrics, and resolve questions about test results.

● Proven experience in building POC’s, demos, and participating in requirement gathering sessions OR pre-sales meetings with prospective customers.

● Experience with Agile software development methodologies. Soft

Skills Checklist

● Excellent verbal and written communication skills. The ability to communicate complex issues in a concise easy-to-follow manner is essential.

● Should have Exceptional Leadership Skills.

● Holding Strong Work Ethics.

● Self-motivated to learn new applications and domains, and love challenging yourself to constantly raise the bar.

● Strong analytical and problem-solving skills, Ability to diagnose and troubleshoot problems quickly.

● Ability to take full ownership of tasks and projects.

● Team player with excellent interpersonal skills.

● Possess a Can-Do attitude to overcome challenges.

● Should have proactive time management skills.

Critical Skills to Possess:

Must have

• Strong knowledge in core Content Management System (CMS) architecture and application development life cycle process
• Strong knowledge in Adobe Experience Manager (AEM) framework and design patterns
• Experience in developing and configuring AEM workflows, user roles and permissions
• Experience with AEM Cloud tools and AEM instances like Author, Preview and Publish
• Strong knowledge in AEM Cloud architecture to implement components, templates, dialogs, and processes
• Strong knowledge in building AEM components using Angular Framework or other SPA frameworks
• Extensive knowledge in the architecture and deployment of REST APIs within the AEM system
• Strong knowledge on developing features using Java, Angular, HTML, CSS, and JavaScript

Good to have

• Experience with AEM Dispatcher and Multi-Site Manager (MSM)
• Experience with AEM key technology concepts, such as Granite/Sling/OSGi/JCR/ Sightly/HTL UI
• Experience with AEM templates, processes, and application customizations for the WCM application
• Experience in Omni channel AEM integrations with other apps and creating components for AEM
• Strong knowledge in Translation design patterns and AEM translation integrations with third parties
• Experience with Version Control tools and CI/CD process
• Knowledge in third party APIs or widgets integrations with AEM
• Knowledge in AEM CDN configurations and caching strategies

Job Title: Operations Intern

Location: Baner, Pune

What You'll Do:

Telecalling Mastery: Sharpen your communication skills as you engage with internal and external stakeholders, promoting our Software Product, and generating leads.

Lead Generation: Utilize your communication expertise to identify and connect with potential clients. You're the bridge to new opportunities.

Collaboration: Work closely with cross-functional teams to ensure smooth operations and execution of strategies.

What We're Looking For:

Excellent Communicator: Your ability to communicate effectively is your superpower.

Eager Learner: A hunger for knowledge and a passion for staying ahead in the IT game.

Team Player: Collaboration is the key to our success.

Initiative-Taker: Proactive problem-solver who seizes opportunities.

Experience: 3-5 Years Experience

Skills:

HTML, CSS, Javascript, UI Prototyping, Photoshop, Illustrator, Corel Draw, Adobe

Must have Knowledge of Adobe XD

 Location : Ahmedabad 

• Thinking creatively to produce new ideas and concepts
• Using innovation to redefine a design brief within the constraints of cost and time
• Presenting finalized ideas and concepts to clients or account managers
• Working with a wide range of media, including photography and computer-aided design (CAD)
• Proofreading to produce accurate and high-quality work
• Contributing ideas and design artwork to the overall brief

We are looking for a full-time Senior Front End Developer – ReactJS, who is well-versed with the process of combining the art of programming with the art of designing.

Responsibilities:-

1) Translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.

2) Work with the UI/UX design team and bridge the gap between graphical design and technical implementation.

3) Should take an active role on both sides and help in defining the look and functionality of the application.

Skills

1) Deep knowledge in React.JS Practices

2) Must have minimum 4 years of hands-on experience with NgRX or Redux.

3) Knowledge of JavaScript and HTML5

4) Knowledge of CSS and JS methods.

5) Writing non-blocking code and resorting to advanced techniques such as multi-threading

6) Build and deploy process knowledge.

Designation - Enterprise Account Manager
from IT Software Company only. Emailing company background will be added 

advantage. 

Job description 

The Enterprise Account Manager (EAM) sells IceWarp collaboration solution direct to the company’s most 

strategic, complex Key accounts. EAM will have significant experience of selling complex software 

solutions to large enterprise accounts. Typically manages up to 15 qualified large Enterprise accounts. 

Primary Duties / Responsibilities 

1. Establish relationships and engage at executive levels within assigned accounts to identify and 

sell IceWarp products and services direct to the company’s most strategic, complex named 

accounts. 

2. Strong customer interaction at the Sr. Management level with support on forming a relationship 

with C level contacts within these accounts. 

3. Build up strategic contacts at CIO, managing director and executive level 

4. Carry a revenue quota to meet or exceed sales targets and demonstrate continuous progress 

towards achieving account strategies. 

5. Identify, develop, execute, and maintain account strategies to drive adoption of IceWarp product 

and services revenue within assigned enterprise accounts who are key, strategic and may have 

complex requirements. 

6. Establish and maintain close relationships with internal Presales, support, Marketing & 

Management team to access and leverage from appropriate internal resources. 

7. Provide regular and efficient updates on assigned accounts to sales management. 

8. Ensure accurate and timely forecasts in CRM. 

Knowledge, skills, abilities 

1. Demonstrated track record of establishing strategic executive level relationships to position and 

sell software and services to listed companies. 

2. Individual with 5-10 years’ experience of solutions sales with minimum 3 years’ experience in 

establishing strategic executive level relationships with Global 1000 enterprise customers. 

3. Proven ability to develop and maintain strong working relationships with internal marketing, 

technology, implementation, and product development teams. 

4. Strong consultative selling ability – critical questioning, listening, analytical, negotiation, 

communication, and presentation. 

5. Demonstrated ability to develop and articulate compelling qualitative and quantitative business 

cases for IT solutions. 

6. Proven ability to manage long, complex sales cycles from beginning to end and ability to close 

large complex deals with enterprise accounts. 

7. Excellent written and verbal communication skills including the ability to effectively present to both 

technical and executive audiences.