Customer Service Representative

Role: Relationship Manager

• Exp: min 1 year
• Min CTC : 3.60 LPA - Max CTC: of 4.80 LPA, (along with performance-based incentives + Birthday perks + Mediclaim Insurance, etc)
• Meals will be provided, as the staff will be stationed at the resorts.
• Location: Goa, Gujarat, Maharastra

Key Responsibilities of the Relationship Manager:

• Achieving stretched targets in a result-focused environment.
• To identify potential customers, create and close new business opportunities in line with the strategic direction of the company.
• To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service are met at all times.
• To prepare sales proposals for prospective clients.
• Regular liaison sales/Pre-sales and member relations department.
• To keep abreast of new products and services and undertake training

Job Description in Brief: SiGa Systems is looking for 3 to 8 years of experience who is proficient in PHP/ WordPress/Laravel/ CodeIgniter / to develop Websites and web applications in core PHP. The desired candidate would be involved in a full software/ website development life cycle, starting from requirement analysis to testing. The candidate should be able to work in a team or should be able to handle projects independently. 

Technical Key Skills:

• Expertise in MVC, PHP Framework (Laravel, CodeIgniter), WCF, Web API, and Entity Framework.
• Proficient in jQuery, AJAX, Bootstrap, Proficient in HTML5, CSS3, JavaScript, SQL Server, WordPress, MySQL.
• Hands-on core PHP along with experience in AJAX, jQuery, Bootstrap, APIs
• Experience with Project Management systems like Jira, Trello, Click, Bug herd, Basecamp, etc.
• Experience in Shopify is preferred. High proficiency with Git.
• Must have good communication skills.

Roles & Responsibilities:

• Should be responsible for developing websites and Web Based Applications using Open
• Source systems.
• Monitor, manage, and maintain the server environments where PHP Laravel applications are
• hosted, ensuring optimal performance, security, and availability.
• Integrate third-party APIs and services as needed.
• Strong communication and interpersonal skills, with the ability to work effectively in a
• collaborative team environment.
• Actively participate in quality assurance activities including design and code reviews, unit
• testing, defect fixes, and operational readiness.
• Diagnose and resolve server-related issues, including those impacting the performance of
• Laravel applications. This includes debugging server errors, analyzing logs, and identifying
• root causes of downtime or slow response times.
• Manage development projects from inception to completion autonomously and
• independently
• Provide administrative support, tools, and documentation for specific development projects.
• Design applications and database structures for performance and scalability.
• Deliver accurate project requirements and timeline estimates, providing regular feedback
• and consistently meeting project deadlines.
• Designing and implementing web-based back-end components that are high-performing and
• scalable.
• Participating and improving development processes and tools for other development teams.
• Playing a lead role in software design, architecture, requirements analysis, investigation of
• leading-edge technologies, and software development.
• Contribute with ideas and efforts towards the project and work as part of a team to find
• solutions to various problems. 

Job Overview:

We are looking for a seasoned OpenStack Administrator with strong expertise in managing large-scale production environments. The ideal candidate should have hands-on experience with Linux, Kubernetes, and OpenShift, and be capable of performing routine maintenance, upgrades, and troubleshooting in complex cloud infrastructures.

The candidate must also be comfortable working with Red Hat support, managing escalations, and communicating effectively with both internal teams and external clients.

Key Skills & Qualifications:

• Proven experience managing OpenStack infrastructure in production.
• Strong proficiency in Linux system administration (RHEL/CentOS preferred).
• Hands-on experience with Kubernetes and OpenShift.
• Experience with system monitoring, log management, and troubleshooting tools.
• Familiarity with RH support portal, managing cases, and following up on resolutions.
• Excellent problem-solving skills and ability to work under pressure.
• Strong client communication skills and ability to articulate technical issues clearly.
• Proven ability to work in and manage large-scale production environments.

Candidates with OpenStack certification will be preferred.

We are looking for an experienced IOS developer with a track record of developing Mobile applications, user-friendly and high-performing applications.

Experience:
2-3 years of experience in iOS Development

Job Location:
Lucknow

Skills Required:
Programming Languages: Swift ,Objective C, Cocoa, XML, JSON
Operating Systems/Development Platforms: MAC, iOS all versions

Roles and Responsibilities :

• Experience in various aspects of the Agile SDLC including application development
  (application structure, operating system APIs, debugging, performance, security) and
  deployment.
• Experience with rest APIs, offline storage, and threading.
• Strong experience in memory management, performance tuning, and resource
  optimizations.
• Experience in working with Test-driven development (TDD).
• Experience in Unit Testing and UI testing.
• Programming iOS native mobile applications from specifications.
• Scope, analyze, design, test, debug and implement complex iOS mobile applications.
• Cutting-edge native mobile application prototyping and development on iPhone/iPad.

Desired Candidate Profile

• 2+ years of experience in mobile application design and development.
• 2+ years of experience with iPhone development platforms experience developing native ios apps: swift, ios SDK, and Xcode.
• Experience integrating with third-party libraries, Restful API, and JSON.
• Deep familiarity with objective-c and cocoa touch experience working with ios frameworks such as core data, core animation, core graphics, and core text working knowledge of the general mobile landscape, architectures, trends, and emerging technologies experience integrating with WebSocket,  VOIP, call kit.
• Must be self-motivated, possess strong communication skills, and be able to work in a team-oriented environment

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. 

Responsibilities

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with programming languages
• MongoDb database or relational database skills

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com