Innover Digital Careers

• Looking into functions entailing reviewing and distributing information passed dow from other functional areas.
• Providing input to management on unique and recurring customer problems and assistance to peers.
• Maintain team data structure and conduct weekly performance reviews
• Accountable for meeting client and Organization SLAs
• Coordinating transition of new hires from training to the production floor
• Facilitate annual appraisals and create forums for employee development, create an environment that nurtures talent via learning and experience sharing
• Employee retention
• Regularly conduct 1*1 meets with the team, Single point of contact and demonstrated accountability to all agents need and concerns from hiring to training and scheduling and leave management.
• Responsible for performance management and evaluation, career development for all group reportees.
• Manage and maintain high levels of employee satisfaction and commitment
• Maintain the finest quality of recruitment of coaching and training talent by developing an efficacious interview process.
• Conduct weekly/monthly/quarterly reviews with the business to review organizational performance and discuss operating challenges.
• Providing managerial leadership, coaching/feedback and development for direct reports and business partners
• Accountable for all Client VOCs
• Manage Client relationship to develop farming opportunities
• Responsible for GP
• Provide analysis relating to various metrics for the related business.
• Provide deep dive and root cause analysis of various technical & functional issues.
• Attrition control – Introduce and implement key initiatives along with the support of the HRD.
• Own and drive initiatives towards surpassing departmental goals.
• Vertical head for Logistics, Triage and Broadband verticals
• Executing to the SOW and ensuring the SLAs are met. Identifying challenges and devising appropriate mitigation plans to reduce/avoid negative impact. Metrics include, Service Levels, Customer Satisfaction, Service failure %, Accuracy % etc
• Identify strengths and weaknesses to effectively utilize capacity to pilot/ramp improvement initiatives. Work with the procurement teams to discuss scaling opportunities based current competencies and performance
• Point of Contact for Internal & External client related issues/concerns, managing escalations both customers related as well as business related
• Succession Planning and implementation
• Primary contact person for all SD operations across the account and interlocking with the client directly.
• Leveraging opportunities and Best practices across all verticals
• Providing managerial leadership, coaching/feedback and development for direct reports and business partners
• Contractual & Non-Contractual KPI Adherence, Control & monitoring
• Responsible for performance management and evaluation, career development for all group reportees.

• Must be able to provide complete administration of the Microsoft 365 environment and its capabilities.
• Hands-on experience on mass migration from Google or any third-party email services to Office 365 or vice-versa
• Testing, implementation, and deployment of Exchange Online.
• Query Exchange environment using the Office 365 Command online tool.
• Implement and support security policies, such as data retention, limit mail flow, block forwarding etc.
• Manage problem resolution to satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via the
• ticketing system. Experience with supporting
• anti-spam filtering, logging, email tracking, hardening, configuration and transport rules.
• Experience in Single Sign-On, Azure AD Connect, Pass-through authentication and Multi-Factor Authentication.
• Perform scripting administration tasks and reporting using PowerShell.
• Develop scripts for automating processes within the environment.
• Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.
• Monthly audits on the Active Directory environment to reconcile users.
• Consult with Integrated Product Teams (IPT) and product owners to establish better process flow to mitigate incidents/tasks.
• Manage users' mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).
• Update, contribute, and maintain SharePoint online sites as procedures/documentation change.
• Hand-on experience in creating technical user guides, SOPs and detailed reports.
• Have the ability to train and support the internal team.

Role Overview

We are looking for an Marketing Professional with 3 years’ of experience in managing Marketing Communications, Branding, PR, Events and Digital Marketing charter for B2B Tech brands in India and International markets (preferably from a Fintech background). The role entails taking complete ownership of Marketing strategy, Brand strategy, Media relations, Field Marketing and stitching the campaigns together with Digital, Creative and Content functions.

Job Responsibilities

• Understanding of Industry Events management in International market. Identify participation opportunities for the brand, plan the entire event execution, maintain relations with organizers for ongoing opportunities – maximize brand visibility and ROI
• Experience in managing PR for a B2B Tech brand in International market (preferably fintech). Build and manage relationships with Media in International. Identify opportunities for visibility
• Conceptualize and manage end to end Brand / Marketing Campaigns and work with Creative, Content and Digital team members to roll-out and track campaigns
• Draft communication and positioning content for website, PPTs, brochures, EDMs, announcements etc, as well as content for industry events where the organization participates - – needs to be fully up to speed in terms of communication style for each type
• Craft effective messages for the Digital presence of the brand – social media posts, blogs, banner advertising, paid social etc.
• Hands-on experience on Content Creation and conversion of content into digital formats like Videos, Info-graphics etc. with the help of Creative team
• Conceptualize and execute social media campaigns aligned with the Brand positioning, that resonates with audiences
• Maintain Social Media calendar with fresh ideas and best practices to manage Brand Identity and improve Brand Perception digitally.

Requirements

• Strong content creation skills for Sales Enablement assets, and Thought Leadership assets. Experience across the complete spectrum of Brand including PR, Events, Social, Content, Digital and relationships with B2B Tech Media in International will be preferred.
• Should be able to identify key and create communication for Media positioning accordingly.
• Have the technology appetite to understand how enterprise platforms and technology stacks work. Should be from IT Industry (preferably Fintech background).
• Ability to multi-task and work in a fast paced environment.

• Configuration and management of hybrid (On-Prem Server and Azure cloud) environment.
• Managing cloud infrastructure, service instances as well as on-prem servers.
• Good knowledge of Microsoft Office 365 Policy deployment, rule Configuration and administration.
• Have hands-on experience in leading and managing cloud/server projects as per the requirements.
• Hands-on experience in planning, implementation and designing of Azure AD & on-prem Active Directory Architecture.
• Strong command on Active Directory, DNS, Hyper-V, DHCP, WSUS, WDS and Windows/Linux Server.
• Well-versed with Windows Active Directory, Linux, Azure AD services, Azure Backup and Office 365.
• Good knowledge of V-nets, Resource Groups, Subscriptions and access management.
• Good knowledge of Teams, Intune, AAD Connect and Office 365.
• Experience in Scripting and Automation.
• Hands-on experience in Cloud Storage Account, Resource Group, App Service Management & Virtual Networks.
• Setting up public and private cloud systems and balancing workloads & deploying them as per requirements.
• Implementing cost-effective cloud-based systems/Services according to the technical specifications of the organization.
• Experience in Linux server installation and configuration will be a plus.
• Pre-implementation project planning and post-implementation documentation skills.
• Hands-on experience of on-prem AD/Servers to cloud migration.
• Experience in deploying virtualized and cloud infrastructures (Azure AD, Azure VM, Azure DevOps, Microsoft Hyper-V, VMWare).
• Good understanding of network protocols, principles and concepts including the ability to troubleshoot local connectivity issues.
• Experience with service management frameworks such as ITIL.