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Customer Service Representative
Customer Service Representative
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Customer Service Representative

Indrani Dutta's profile picture
Posted by Indrani Dutta
4 - 8 yrs
₹3L - ₹6L / yr
Bengaluru (Bangalore)
Skills
Customer Service
calls
inbound
outbound
call

 

 

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

 

 

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

 

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

 

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

 

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

 

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

 

How to reach me?

Connect with me on my LinkedIn

Check us out on – www.miror.in

 

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

 

 

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Shubham Vishwakarma

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About Mirorin

Founded :
2020
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Miror Therapeutics is a FemTech startup redefining women’s health—from perimenopause to full-spectrum care—with science-backed supplements tailored for 150M+ Indian women and over a billion globally. Creating a Menopausitive World

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Role & Responsibilities:

·        Design engaging graphics for Miror’s social media, ensuring brand consistency.

·        Create artwork, illustrations, and promotional content for social media (Photoshop,

·        Illustrator required).

·        Develop marketing materials and ensure brand consistency across collateral (Illustrator,

·        Photoshop, InDesign required).

·        Support community-building initiatives, product launches, services, apps, and other monetization efforts.

·        Assist with UI/UX design by creating wireframes, storyboards, and prototypes (Figma proficiency is a plus).

·        Edit and produce videos for social media (Adobe Premiere Pro).

Preferred Candidate Profile:

·        Expertise in Photoshop and Illustrator/Corel Draw.

·        Strong typography, color theory, and layout design skills.

·        Experience in video production (Adobe Premiere Pro).

·        Knowledge of UI/UX design is a plus.

·        Excellent communication skills and attention to detail.

·        Ability to work in a collaborative, fast-paced environment.

·        Must be able to work from the office.

Qualifications

·        Degree or certification in Graphic Design or related field

·        4-5 years or more of experience in graphic design

·        Proficient in Adobe Creative Suite

·        Strong communication, conceptual thinking, typography skills and design skills

·        Portfolio of work

Why Join Us?

● Be part of a high-growth startup tackling a real need in women’s healthcare.

● Work with a passionate, purpose-driven team.

● Opportunity to grow into next generation focused company roles as we scale.

·        Competitive salary and career progression.


Company social profiles

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