Customer Service Manager

Company Description

Appiness Interactive Pvt. Ltd. is a Bangalore-based product development and UX firm that

specializes in digital services for startups to fortune-500s. We work closely with our clients to

create a comprehensive soul for their brand in the online world, engaged through multiple

platforms of digital media. Our team is young, passionate, and aggressive, not afraid to think

out of the box or tread the un-trodden path in order to deliver the best results for our clients.

We pride ourselves on Practical Creativity where the idea is only as good as the returns it

fetches for our clients.

About the Role

You will own the reliability of the distributed data systems, the streaming runtime and

processing engines that move hundreds of billions of rows per day for top-tier enterprises. This

is an SRE role for our big data stack: Kafka, Spark, Flink, Ray, Redis, and data warehouses, all

running on Kubernetes.

This is not a cloud-provisioning role. We are looking for someone who has lived inside stateful,

high-throughput systems in production who has chased down a broker outage, a checkpoint

stall, a crashlooping cache, and a sink that silently stopped writing, and who fixes the

architecture rather than the symptom. If keeping a large, busy data platform alive and fast is the

kind of problem you find satisfying, you will have a lot of fun working with us. This is a unique

opportunity to shape the foundation of a product that is defining the next wave of intelligent,

context-aware data movement.

Responsibilities

● Streaming & Data Plane Reliability: Own the health of our Kafka-based runtime

(managed via Strimzi on Kubernetes) - broker health, topic lifecycle and count

management, partition and throughput tuning, certificate/secret rotation, and version

upgrades - at a scale of hundreds of thousands of topics and hundreds of billions of rows

per day.

● Distributed Processing Engines: Operate and tune distributed system workloads in

production in collaboration with backend teams, resource allocation, autoscaling,

checkpointing, backpressure, and failure recovery for both batch and streaming jobs.

● Stateful Services: Run Redis clusters and other stateful systems reliably - failover,

persistence, liveness/readiness tuning, and capacity planning under heavy and bursty

load.

● Kubernetes & Operators: Take end-to-end ownership of Amazon EKS, Google GKE and

the operators (Strimzi and others) running our stateful data workloads - cluster lifecycle,

scaling, version upgrades, and resource governance.

● Observability: Build deep, data-aware monitoring - consumer lag, throughput, partition

skew, job latency, error rates - not just host and CPU metrics. Make the data plane's

behavior legible before it breaks.

● Incident Management: Lead root-cause analysis for distributed-systems failures (broker

outages, crashloops, sink decommissions, control-plane race conditions) and drive

durable fixes. Mitigate fast, but design out the recurrence.

● Infrastructure as Code & Automation: Provision and manage cloud infrastructure with

Terraform; build operational runbooks and automation, including for air-gapped/private

enterprise installs (pre-staged images, operator-facing procedures).

● Collaboration: Partner with platform, runtime, and connector engineering - and with

SREs and support - to ship and scale new data-movement features reliably in a

large-scale Linux environment.

Qualifications

● Experience: 6+ years in infrastructure, SRE, or DevOps, with significant time spent

operating production distributed data systems (not just application/cloud infra).

● Kafka: Deep, hands-on operational experience running Kafka at scale in production -

ideally on Kubernetes via Strimzi - including upgrades, topic/partition management,

performance tuning, and TLS/secret rotation.

● Distributed Processing (Strong Plus): Production experience operating one or more of

Spark, Flink, or Ray - resource tuning, checkpointing, failure recovery.

● Stateful Systems (Must Have): Production experience with Redis (clustering, persistence,

failover) and a solid understanding of operating stateful workloads on Kubernetes

(StatefulSets, PVCs, probes, operators).

● Data Warehouses: Familiarity operating against Snowflake, BigQuery, or similar, and an

understanding of JDBC connectivity and sink reliability.

● Kubernetes & EKS: Strong hands-on EKS cluster creation, scaling, version upgrades, and

operator management.

● Infrastructure as Code: Advanced proficiency with Terraform.

● Programming: Proficiency in Python (or similar) for automation and tooling. Comfort

reading and debugging JVM-based systems is a strong plus.

● Reliability Mindset: Demonstrated ownership of incident management, RCA, capacity

planning, and performance tuning for high-throughput systems.

● CI/CD: Solid understanding of CI/CD methodology (Jenkins, GitHub Actions, or GitLab CI)

for containerized and non-containerized apps. Supporting, not the core of the role.

● Nice to Have: Configuration management (Ansible preferred); broader AWS services

(IAM, VPC, EC2, S3, Lambda); AWS CloudFormation.

● Soft Skills: Excellent communication and organizational skills; ability to coordinate

effectively within a team and with customers.

Why This Might Be Worth It

● You own the hard part. The stateful, distributed systems that move billions of rows are

the platform's most demanding reliability problems - and they'd be yours.

● Impact at scale from day one. Your work keeps mission-critical data flowing for

companies like DoorDash and LinkedIn.

● The AI wave is real for us. We're not bolting AI onto a legacy product. Intelligent

connectors, context-aware data movement, and agentic workflows are the core of what

we're building next - on top of the runtime you'd run. ○ Small team, big problems. Direct

access to the CTO, real influence over product direction, and the autonomy to make

significant technical bets. ○ Recognized platform, startup energy. Enterprise validation

with the speed and ownership of an early-stage company.

B2B Sales Executive

Sales

• Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide free fruits & vegetables directly sourced from our farmers. We are an omni channel platform having both offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.
•  We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmer's produce, a movement that is uplifting the farmer community
• Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.
•  We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer obsessed, be it our end user, farmer, vendor or even our internal community.

• To build an effective long-term relationship with the customers and perform sets of sales activities to help the organization run effectively, efficiently, and in support of business strategies and objectives.

RESPONSIBILITY

• Achieve forecasted sales goals
• Manage the sales pipeline and source leads
• Plan and execute sales activities that will ensure sales growth objectives.
• Be able to properly demonstrate the features and benefits of Company instrumentation to customers.
• Set demo session with the potential customer to convert
• Meet customer requirements (responsive, schedule conscious, etc) and maintain relationship
• Provide forecasts, reports, marketing intelligence, and information
• Attend and represent the Company at local exhibitions and meetings.
• On-board customers and keep the communication alive
• Contributes to team effort by accomplishing related results as needed

REQUIREMENTS

• Bachelor's in marketing, business or equivalent
• 1+ years in sales, telecom, broad band, hotels ( oyo )
• Excellent communication and presentation skills
• Solid knowledge of Sales management and b2b sales pipeline management
• Familiarity with analytical, productivity, and reporting tools such as MS Office, Asana, Slack, LinkedIn, PBI, etc...
• Fluency in English,Malayalam is required

Responsibilities

1. Collaborate with teammates to define, design, and shape new features.

2. Design and develop backend API microservices using Node.js.

3. Design and develop applications in an AWS and GCP environment.

4. Design and implement low-latency, high-availability, and performant applications.

5. Write reusable, testable, and efficient code.

6. Troubleshoot, debug, and upgrade the software.

Requirements

1. Solid experience in Node.js.

2. Good experience using frameworks such as Express.JS or Restify.

3. Willing to learn HapiJS.

4. Hands-on experience with JavaScript Development.

5. Able to work independently and carry out a task to achieve the design goal with minimal supervision.

6. Good programming skills and communications.

We’re looking for a Senior Android developer who will take a key role in our team. You will be working alongside other engineers and developers, collaborating on the various layers of the infrastructure.

Responsibilities:

• Design and build advanced application features for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Resolving/ fixing bugs and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements:

• Proven software development experience and Android skills development.
• Proven working experience in Android app development and Kotlin.
• Have published at least one original Android app.
• Experience with Android SDK.
• Experiece with Flutter Development
• Experience working with remote data via REST and JSON.
• Experience with third-party libraries and APIs.
• Working knowledge of the general mobile landscape, architecture, threading, offline data storage, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle.

• Perform technical feasibility studies of new technologies and architectures, including evaluation of OTS cloud offering.
• Generate entire software image for the target device, including the kernel, device drivers, libraries, and application software, and the bootloader for proprietary IOT connectivity device(s).
• Software packaging with RPM building and management
• Define the process to upgrade the new Linux package to existing hardware at customer premises
• Configuration and Troubleshoot of the proprietary IOT connectivity devices for internal R&D teams during their development and verification
• Automate the creation and distribution of keys and certificates
• Understand, implement, and automate security controls for IoT connectivity devices.
• Tune server and application-level performance monitoring and alerting.
• Help define our roadmap and architecture based on technology and business needs, considering architectural issues and tradeoffs
• Understand and manage integration points with other systems that interface with your applications
• Supports development of project plans, including scope, budget, schedules, and risk management.
• Works closely with the business analysts, software development and verification team, the functional manager, and the program manager.
• Collaborate and work with global teams in multiple locations.
• Interface with Global Privacy and Security team for the IoT Gateway understand security risks and recommendations and provide solutions to mitigate the security risks

• Bachelor’s degree in Computer Networking / Computer Science / Software Engineering or a related field
• 12+ years of hands-on experience in Networking, shell scripting, and Linux internals, with a development background.
• Strong understanding of Networking concepts like VPC, Route tables, Host base router firewall, SSH, NAT, DNS, DHCP, SNMP, Virtual IPs, VPN
• Linux System Administration and Networking work experience
• Configuring Firewalls(IP tables/firewall) and security software
• Able to generate Linux packages, and configure based on business needs.
• Passion for cybersecurity. Ability to build secured Linux packages with antivirus and security patches.
• Shell, Python scripting experience
• Basic SQL skills
• Ability to work with cross-functional and remote teams. Must be able to communicate in English, both written and verbal.
• Interpersonal skills to effectively collaborate with vendors and customers.

• Experience with Agile Scrum
• Development background in Java/C++
• DevOps knowledge
• Knowledge on javascript