Customer Service Manager

SKILLS & REQUIREMENTS

· Candidate must possess a Bachelor's degree in Computer Science/Information Technology Engineering (computer/telecommunications)

· Must have at least 5 years of extensive experience in Object-oriented programming specifically on JAVA/J2EE

· Has knowledge or relevant work experience in any of the following programming languages or technologies: Java/J2EE, C++, C, XML/XHTML or CGI-Python.

· Must have sufficient knowledge of Object-oriented programming concepts

·Be an excellent team player in a different culture, display the ability to learn in a short time and work under pressure.

ROLES & RESPONSIBILITIES

· Develops and enhances software applications through coding and testing.

· Involved in code reviews and training.

· Delivers the highest quality software by creating unit test plans and testing code thoroughly. Implements solutions as designed in technical documentation specification and coding standards.

· Creates project documentation and coordinates technical issues.

· Knows the business rules and concepts, software specifications and designs provided by the technical lead and applies them in completing the assigned task.

The Incumbent will:  Be the key person accountable for Project Delivery- managing end to end delivery of high quality projects, meeting all required functionality, within allocated schedule and budget.  Managing the team assigned to deliver projects and achieve assigned project goals.  Be responsible to ensure continued customer delight.

 Own the entire delivery of assigned projects.  Responsible for managing multiple projects involving 15-20-member team consisting of middle layer (PL/GL/TL) and the teams under them.  Responsible for the end to end delivery; ensuring that Project Delivery Metrics are controlled throughout the project lifecycle. Tracking project requirements and implementation throughout different phases.  Participate in business meetings with Function/Delivery Heads; review contracts, carry out risk analysis and mitigation exercises and update the Management on the same.  Project managers should have strong business management, budgeting and analytical skills.  Review and ensure the preparation of the following: ▪ System Architecture ▪ External Specifications & Internal Specifications ▪ Software Development Plan, Configuration Management Plan and Project plan ▪ Technical Documentation ▪ Weekly status updates to all stakeholders  Ensure process and system compliances in the projects.  Exhibit excellent escalation management skills, internal or external.  Manage FPP (Fixed Price Project) & T&M (Time & Material) projects on diverse functional domains  Coordinate, communicate with the client on project related matters.  Coach/ mentor the members in the project and provide necessary support to them.  Performance appraisal/ counselling of the group members.  Evaluate training needs (technical, managerial) and get the required training programs implemented.  Ensure project compliance with Company's Quality Systems and Procedures.

 The incumbent must be B.E/B. Tech. -CS/ IT/ MCA, M.Tech from a reputed institute, with 10-12 years of relevant industry experience across a wide variety of development projects.  Knowledge of current technological trends in the S/W development industry, such as OOP’s, Multi-Tier S/W development, Component Architecture, Web Based S/W  Good experience on Core Java, JSP, Servlets, EJB, Oracle/SQL, planning, budgeting & QA  PMP or PMI certification is desirable. Domain knowledge of BFSI practices is an advantage.  Thorough understanding of Project Management methodologies and tools.  Advanced knowledge of system integration issues and Data Analysis  Understanding the company’s vision and goals, business operations and market.  Is adept in stakeholder management and possess the ability to coordinate and prioritize customer requests with the assistance of other managers to ensure customer delight.  Possess good people management skills and is able to manage performance and disciplinary issues, handle employee complaints and grievances and recommend the hiring, termination and promotion of staff; Should be able to train, mentor, motivate and lead a successful team. Should be well versed with attrition related issues and case management.  Should have: Strong leadership abilities, self-driven, critical thinking, analytical abilities, flexibility, adaptability to work schedules, effective verbal and written communication & presentation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness and diplomacy, analytical thinking, sound independent decision making and team work. Must possess the attitude to deliver solution First Time Right.  Willingness to travel on Short term/Long term within India/Outside India/Client Site

Job description

The ideal candidate possesses a passion for writing and an innovative ability to create successful marketing campaigns and aid in creating company growth.

As a Creative Writer, you will be responsible for creating both long and short-form content. Your content needs to be clear and concise for advertisements and websites while maintaining brand consistency. We are looking for someone who has a keen eye for detail and can thrive under pressure. As our content presence is significant for the business to succeed, your position will play a massive role in driving our business' growth and success.

Skills: Content Development, Content Writing, Basic SEO

Writing Industry: Technology, Software Products

Qualification: Any Graduate

Requirements:-

• Impeccable Communication Skills.
• Good command of the English language.
• Exceptional verbal, and written communication skills.
• Good eye for details.
• Experience in developing content for websites.
• Experience in developing content for content marketing activities.
• Strong writing skills, understanding of content.

Roles & Responsibilities:-

• Must be able to deliver content on time
• Coordinate with teams and get the assigned task done
• Should be able to handle tasks independently.

• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner.

You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/

Role & Requirements

• 2+ year experience in application development
• ability to write efficient SQL queries and design schemas for relational databases
• good knowledge of operating systems and networking concepts
• experience in using and understanding code from Open Source
• experience with implementing best software engineering practices like version control with git, code reviews, writing unit-tests, writing readable code
• experience with Python and Django is a plus.
• inclination towards researching new technologies and adapt them to solve challenges we face

We look for engineers who

• Are committed to their growth and learning
• care about working in and building a strong engineering culture
• want to take significant ownership and decision making power
• want to make an impact in the real world while working with a great team in a hyper-growth environment