Customer Service Manager
We are seeking applications to work remotely from India with experienced bachelor and above qualified professionals with proven and successful experience in a similar role, ideally in a corporate accounting environment with exposure to wide range of clients.
Friendly, diligent and with great communication skills, Client Services Officer (freelancer) need to meet deadlines and deliver outstanding customer service for an Australian based accounting firm.
MUST REQUIREMENTS
- Excellent level of English communication skills in writing, and speaking
- 5-10 years customer service experience in corporate business environment
- Minimum bachelor degree or above in business related discipline ( Accounting, Commerce, Finance, Business Administration)
TASKS INCLUDE
- Handling client calls and emails, responding in a timely manner.
- Preparing Statements of Advice.
- Preparing documentation for meetings.
- Lodging applications and preparing submissions for new business.
- Liaising with internal teams and colleagues to resolve problems and find solutions.
- Creating and maintaining client files.
- Liaising with financial institutions on behalf of clients.
- Giving technical support to clients on bespoke software, if they are using it at home.
- Processing client orders, such as new company formations, trusts or self-managed superannuation funds.
- Assessing client budgets and creating financial plans.
ROLE REQUIREMENTS
- Excellent level of English communication skills in writing, and speaking
- Must have customer service experience
- High time management and organisational skills
- Has Microsoft office experience
- Excellent telephone manner
- Preferable experience in a similar position
- Must have administration experience
- A passion for great customer service
- Reception/administration experience
- Ability to time manage a variety of tasks
- High attention to detail
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- Answer client queries related to use of Superset software product, on email channel, and largely phone channel
- To understand queries, resolve them by providing ways to achieve use cases using Superset tool
- Ensure customer success by providing timely resolution
- Write documentation and FAQs
2. Should not see this as a temporary role/should be serious to work
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
The major responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Accountable for the support health of a customer
Requirements
- Experience as a Customer Support Specialist or Technical Support or similar CS role.
- Understanding of backend tools like SQL, Azure, PowerBI etc
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools (eg - FreshDesk)
- Excellent communication, written and problem-solving skills
- Patience when handling tough cases
Job Title:– Customer relationship Manager
Location: Bangalore
About AbleCold Logistics: (www.ablecold.com)
We are India's fastest-growing integrated end-to-end cold chain solutions company. Within a short span of time, with our asset-light model and strong diverse operations experience, we have disrupted the cold chain space and solved several unique problems that had never been addressed over decades. Our ability to create cold chain solutions depending on our customers’ needs and maintain operational excellence while being frugal has rewarded us with being compared to the largest players in the cold chain industry by several market analysts and investment firms.
Our customer base includes some of the largest brands in India in quick commerce, quick service restaurants, seafood, ice creams, and frozen food. Our core team members have a diverse set of experience across several industries and startups/corporates and are alumni from prestigious institutions such as IITs, IIMs and Harvard Business School.
AbleCold is at an inflexion point and for the next phase of rapid growth, we are seeking individuals with high-energy, highly motivated to work in ambiguity, and interpersonal and cross-functional skills to join our team.
Role and Responsibilities:
● The ideal candidate should have a solid understanding of customer relationship management principles, excellent communication skills, and a passion for delivering exceptional customer service
● Serve as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.
● Collaborate with internal teams, such as sales, marketing, and product development, to ensure seamless customer experiences.
● Maintain accurate and up-to-date customer records, interactions, and communications
Required skills/experience:
● High energy with a zeal to build a business from scratch and have a sense of ownership.
● Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever the operational need arises.
● Strong team player with the ability to work independently and collaborate with cross-functional teams.
Benefits of Working at AbleCold Logistics:
● Be part of a high growth start-up
● Steep learning curve - we believe in learning by doing
● Work with Mentors and true innovators from Harvard Business School, IITs, IIMs and ISB. Founders and employees work together; there's no middle management, so you learn from the best.
● Empowering place to be in - We believe that each individual brings in a new perspective and new ideas. You will have the opportunity to implement your ideas and try out experiments and pilot projects.
● Meritocratic culture - Your work will be recognised as will your failures. You will be instilled with the value of creativity, hard work and ownership.
Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
Need Excellent Communication skills
Location- Thane,Mumbai. (Work From Office Job)
Week off - Any 2 Rotational week off.
• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
About Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
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Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements:-
- Excellent organizational skills.
- Customer service attitude.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Proven work experience as a Receptionist, Front Office Representative or similar role.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Maintain office security by following safety procedures and controlling access via the reception desk.
NO SALES NO TARGET
English + Tamil/Kannada & Hindi
Good with communication
Reqiured Male candidates
Hsc/Grads Fresher can apply
Shift timing : 8am to 11pm (Any 9hrs shift)
Job Location : Malad west
who can join us spot
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