Cloud Support Engineer

Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai

Company: Torero Softwares Ltd

Timings: Monday to Saturday, 10:00 AM – 7:00 PM

About the Role

We are looking for Customer Support Executives to assist clients who are already using our software. You will receive calls from customers and help them with questions about using the software, billing, accounting, and GST. This role is perfect for someone who enjoys solving problems, guiding clients, and providing friendly support over calls.

What You’ll Do

• Answer client calls and solve software-related queries.
• Guide clients on billing, accounting, and GST features.
• Provide online support and training when needed.
• Keep clients happy with clear and friendly communication.

Who We’re Looking For

• Commerce Graduate (Freshers with accounting knowledge are welcome), or
• 12th Pass (Commerce) with 6+ months customer support experience.
• Basic knowledge of accounting and GST.
• Good communication and problem-solving skills.
• Comfortable handling client systems online.

Why Work With Us

• Join a growing healthcare software company.
• Learn software support and client management hands-on.
• Friendly team with opportunities for career growth.

Apply Now

Designation: Business Development Executive
Role: International IT Project Acquisition

Responsibilities:
·Identify strong potential prospects and generate quality leads from designated target geographies.
·Using different online research tools to extract the contact information of prospects.
·Handle the initial discussions and collect the strategic information about the prospects through cold calling, e-mailing LinkedIn, and other sources.
·Identify the decision-maker through different channels and ensuring the optimum conversion within a short span of time.
·Understand complex requirements of the prospects and bringing up the projects for the company.
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
 
Skill & Experience Required
 
·Good written and oral communication without MTI is must
·Strong research and analytical skills.
·Proficient with international Call Centres with a minimum of 1-2 years of US & Australian IT project acquisition experience.
·Strong interpersonal skill, ability to handle the profiles independently and in a team.
 
Experience: 1-2 Years
Strong communication skill in English
Education: Any Bachelor Degree/ Post Graduation
Shift: US & Australian Shifts
Job Location: Cochin
Salary: Best in the industry

• The ideal candidate should be an enterprising person with fair exposure to government business / departments. The candidate should have prior exposure to deal with decision makers and should have the hunger for business.
• Prior experience in dealing with Civil Supplies, Consumer Affairs, Dairy, Agriculture Marketing departments will be an added advantage.
• Exposure to commodity trade in general. Exposure in pulses, sugar , oilseeds, F&V would be desirable
• Understanding of the commodity markets and its entire value chain across the commodity ecosystem
• Linkages with Agri commodity trade houses, export firms and Agri related corporates.
• Demonstrated ability to lead and coordinate effectively with a wide variety of stakeholders, including national and local government, trade, banks, community- based organizations, and the private sector
• Experience in networking with the various stakeholders in the government departments and agencies along with ability to influence the decision makers. Prior experience in bid / tendering process including record of accomplishment of successful wins. Should have handled projects worth a min of 10 Cr. plus.
• Ability to commercially manage (revenue collections) large projects within stipulated timelines is necessary for this position.
• Should have lead a team size of ten member’s direct reportees.
• Prior experience in managing technology intensive projects will be highly advantageous for the candidature.

Our rapidly growing product engineering team is looking for a super-ambitious, product-minded Senior Frontend Engineer (ReactJs) to join our team.

Responsibilities

• Significant experience building frontend applications using React.
• Strong knowledge of React fundamentals such as the virtual DOM, component lifecycle, component state, etc.
• Strong knowledge of JavaScript and functional programming paradigms. For example, writing functional code opposed to imperative code.
• Experience with a state management library like Redux, MobX or others
• Writing clean, reliable and maintainable code
• Knowledge of type checking and unit testing like jest, typescript, prop types, flow, etc.
• Experience with debugging web applications
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• CSS, rapidly building responsive websites from UX designs/mockups by collaborating closely with the Business and Design teams.
• US Working Hours (Supporting USA Based HealthTech Company)
• Familiarity with principles of good user experience.
• Optimize applications for maximum speed and scalability
• Ensure the technical feasibility of UI/UX design
• Experience Working on Agile Teams and using Application Lifecycle Management tools like JIRA
• Everything else is a lovely bonus that we're excited to hear about!

Technology required:

• React js
• Java script
• Git
• Agile methodologies
• Redux
• React Hooks
• Typescript
• Chakra UI

🎯 The Opportunity

• Work directly with US-based recently funded HealthTech Company
• Work within a dynamic team, that challenge the status quo and champions agile working and continuous improvement
• Passionate colleagues with a very friendly environment
• Fast career development opportunities as we are a small team poised for exponential growth.

🚀 Why Join Nexuses (Benefits)?

• Work from anywhere We are a 100% distributed team.
• Premium insurance, private health insurance ( 5 Lac)
• Fully remote position with bright, motivated, and friendly colleagues
• Flexible Working Hours & Vacation Policy
• Competitive salary +Yearly Performance Bonus
• Ample opportunity to grow in a fast-paced environment
• 2 annual company retreats to awesome places

About Nexuses :

We're a powerhouse of growth and technology, partnering with companies that want to be the best at what they do. We offer a full suite of digital and technology services, harnessing best-in-class products and technology to help our customers dominate their market.

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

Come Work With Us! 🙂

YOU'LL BE OUR : Data Scientist                                                            YOU'LL BE BASED AT: IBC Knowledge Park, Bangalore

YOU'LL BE ALIGNED WITH :Engineering Manager

YOU'LL BE A MEMBER OF : Data Intelligence

WHAT YOU'LL DO AT ATHER:

• Work with the vehicle intelligence platform to evolve the algorithms and the platform enhancing ride experience.

• Provide data driven solutions from simple to fairly complex insights on the data collected from the vehicle

• Identify measures and metrics that could be used insightfully to make decisions across firmware components and productionize these.

• Support the data science lead and manager and partner in fairly intensive projects around diagnostics, predictive modeling, BI and Engineering data sciences.

• Build and automate scripts that could be re-used efficiently.

• Build interactive reports/dashboards that could be re-used across engineering teams for their discussions/ explorations iteratively

• Support monitoring, measuring the success of algorithms and features build and lead innovation through objective reasoning and thinking Engage with the data science lead and the engineering team stakeholders on the solution approach and draft a plan of action.

• Contribute to product/team roadmap by generating and implementing innovative data and analysis based ideas as product features

• Handhold/Guide team in successful conceptualization and implementation of key product differentiators through effective benchmarking.

HERE'S WHAT WE ARE LOOKING FOR :

• Good understanding of C++, Golang programming skills and system architecture understanding

• Experience with IOT, telemetry will be a plus

• Proficient in R markdown/ Python/ Grafana 

• Proficient in SQL and No-SQL

• Proficient in R  / Python programming

• Good understanding of ML techniques/ Sparks ML

YOU BRING TO ATHER:

• B.E/B.Tech preferably in Computer Science

•  3 to 5 yrs of work experience as Data Scientist