Cloud Support Engineer

How You'll Contribute:

● Redefine Fintech architecture standards by building easy-to-use, highly scalable,robust, and flexible APIs

● In-depth analysis of the systems/architectures and predict potential future breakdown and proactively bring solution

● Partner with internal stakeholders, to identify potential features implementation on that could cater to our growing business needs

● Drive the team towards writing high-quality codes, tackle abstracts/flaws in system design to attain revved-up API performance, high code reusability and readability.

● Think through the complex Fintech infrastructure and propose an easy-to-deploy modular infrastructure that could adapt and adjust to the specific requirements of the growing client base

● Design and create for scale, optimized memory usage and high throughput performance.​

Skills Required:

● 5+ years of experience in the development of complex distributed systems

● Prior experience in building sustainable, reliable and secure microservice-based scalable architecture using Python Programming Language

● In-depth understanding of Python associated libraries and frameworks

● Strong involvement in managing and maintaining produc Ɵ on-level code with high volume API hits and low-latency APIs

● Strong knowledge of Data Structure, Algorithms, Design Patterns, Multi threading concepts, etc

● Ability to design and implement technical road maps for the system and components

● Bring in new software development practices, design/architecture innovations to make our Tech stack more robust

● Hands-on experience in cloud technologies like AWS/GCP/Azure as well as relational databases like MySQL/PostgreSQL or any NoSQL database like DynamoDB

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

ob Description

Work Location : India/Remote 

Work Timing : 6:00 PM 3:00 AM IST (US Shift)

Technical Support Manager

About Bizongo:

Senior Team Lead, Software Engineering (96386)

Role: Senior Team Lead

1. Java
2. Microservices
3. Hadoop
4. People Management Skills.

                   
Will be a plus if knowledge on -            

AWS

Location:    Bangalore India – North Gate.

• Developing a deep understanding of our vast data sources on the web and knowing exactly how, when, and which data to scrap, parse and store
• Working closely with Database Administrators to store data in SQL and NoSQL databases
• Developing frameworks for automating and maintaining constant flow of data from multiple sources
• Working independently with little supervision to research and test innovative solutions skills

Desired Candidate Profile

• Bachelor/ Master’s degree in Computer science/ Computer Engineering/ Information Technology
• 1 - 5 years of relevant experience
• Strong coding experience in Python (knowledge of Java, JavaScript is a plus)
• Experience with SQL and NoSQL databases
• Experience with multi-processing, multi-threading, and AWS/Azure
• Strong knowledge of scraping frameworks such as Python (Request, Beautiful Soup), Web Harvest and others
• In depth knowledge of algorithms and data structures & previous experience with web crawling is a must    

About this role

We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career.  You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and  MongoDB/ Cassandra.

What You’ll Do

• Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team. 
• Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
• Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
• Work with our developers to optimize and tune their SQL queries.
• Assist in application development, debugging, and optimization with respect to data concerns.
• Provide input in the design and implementation of backup, recovery, and DR strategy
• Review application and database design for compliance.

What You’ll Need

• Ability to script in a high-level language like Python, Ruby, etc for Automation. 
• 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
• 4+ years of experience in database design and DevOps on AWS.
• Must demonstrate a clear understanding of logical and physical database design and standards. 
• Experience in columnar data warehouse solutions like Redshift or Snowflake. 
• Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
• Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience

Bonus Points If You Have

• Experience with NoSQL solutions such as Cassandra/MongoDB etc.
• Experience with software development life cycle (SDLC) in an agile environment
• Hands-on production experience with Big Data applications such as Spark.
• Knowledge of development best practices (source control with Git, continuous integration, automated testing).

Cloud Platform Developer:

• 8 to 12 years of platform development experience with good knowledge on any virtualized platform (VMware ESXi, Linux KVM, Openstack, AWS, etc)
• Candidate must understand how to instantiate/provision/package VMs on cloud platforms – OVF/OVA, qcow2, etc.
• Strong in Shell and Python scripting; Knowledge of Apache Maven is plus.
• Knowledge of Ansible or Terraform will be useful
• Knowledge of Rift.io / Open source MANO / Restful APIs will be plus
• Good knowledge of Linux OS fundamentals – IPCs (sockets, shared memory, etc), multi-threading, Semaphores, IP routing, etc.
• Experience of working in an agile software development environment is critical
• Exposure to multiple aspect of product lifecycle process including requirement gathering, functional specification, design, development, testing, and maintenance.