Cloud Support Engineer

Job Description :

- We are shaping the future of India by providing end-to-end digital solutions for businesses, institutions, and households. It has a rapidly expanding digital audience with over 800 million mobile connections and over 200 million internet users.-

- It has created an integrated business strategy offering a unique combination of telecom, high speed data, digital commerce, media, and payment services.

- We have a three-pronged focus on broadband networks, affordable smartphones and the availability of rich content and applications.

- Our Platforms focuses on designing, developing, and running end to end Digital Ecosystems in various business domains. Hugely popular products and services have been built under the umbrella of our Platforms.

About the "Quality Engineering Competency Center" (QECC) :

- Building such world-class products, operating at massive scale, requires top-notch product engineering along with deep focus on quality engineering practices. With fast moving development cycles (product releases happening on a weekly basis), the need for automated testing tools and techniques is a necessity.

- We are actively seeking a Lead SDET who will lead a team that specializes in test automation and will bring their expertise to multiple projects and teams within our Platforms.

What you can expect in this role:

1. The Lead SDET role in the QECC team is a highly technical role where you are expected to engage with various Teams, to identify and document the prevailing Quality Engineering practice(s) and their limitations, measure key Quality Engineering metrics to set a baseline, develop a Quality Engineering framework that suggests adoption of practices and tools geared towards improving overall quality and stability of product releases.



2. As a SDET Lead, you will spearhead all the test automation deliverables of your team and provide process and technical guidance on various activities such as:

- Defining and evangelizing overall shift-left based Quality Engineering strategy (focusing on preventive and detection aspects of quality) towards enabling rapid, high quality and stable product releases for Customers.

- Understand the application and create a Testing and Test Automation strategy to get quick and deterministic feedback on quality of the application

- Applying test automation expertise to help different digital platforms within in achieving faster testing cycles, that result in faster product releases

- Define robust test-data management strategy for testing complex systems with multiple moving parts.

- Setting up Build and Release Pipeline using DevOps workflow tools.

- Creating and managing test reports

- Provide detailed and effective bug reports

- Working along with product development teams to help reproduce and debug hard-to-replicate issues.

- Establishing a rigor of learnings from production issues, by way of driving RCA/COE reports, achieving closure on lessons learned/ action items from it.

- Mentoring and helping in on-boarding other team-members

- Manage and review work progress and completion by team members

- Identify bottlenecks, and challenges faced by team, and work with various stakeholders to resolve the same

- Contribute to building and maintaining the test automation frameworks for multiple application platforms and devices, like mobile apps (Android and iOS), web apps, desktop apps, or proprietary set-top-box apps.

- Manage and address tech debt related to automation frameworks and implementation

- Setup appropriate real-time reports and dashboards to understand current state of quality

- Provide holistic view of quality of the product with areas of concerns (and solutions) to stakeholders

- Show and lead-by-example how proper automation implementation looks like.

We think you could be a good fit if:

1. Extensive (overall 10+ years) experience working as SDET Lead (at least 3+ years) with hands on test development background with 5+ years of experience in a technical lead or similar role, leading test automation development efforts. The following skills are must- have for this role.

2. Experience and working knowledge of distributed systems using micro services architecture.

3. Hands on experience with BDD/Cucumber frameworks automation. (MUST)

4. Working knowledge of the technical stacks and practices used in modern distributed architecture systems. Understanding of implementation and deployment architecture of such systems.

5. Extensive daily experience in writing clean and solid code in any modern languages: Java (preferred), Kotlin, JS.

6. Strong working knowledge and understanding of different types of APIs (example: HTTP, JSON, REST, XML, SOAP, sync/async, OpenAPI spec, etc.)

7. Extensive experience in API- test automation- and UI- test- automation:

- API test automation:- Hands on experience with API test automation tools, like Postman,- REST-assured,- Karate etc.-

- UI test Automation:- Hands on experience with UI test automation tools, like Selenium- WebDriver, Appium,- etc.-

8.Experience in developing, enhancing, and maintaining custom test automation frameworks.

9.Experience in managing a team, track and make work visible.

10.Experience in using application life cycle management like Azure DevOps, JIRA, Jenkins.

11.Good Experience and knowledge of design, code, debug, deploy and maintenance.

12.Azure exposure or knowledge will be nice to have.

13.Strong understanding, knowledge of software development and testing life cycle and process.

14.Experience with non-functional testing (NFTs) such as Performance, Load, Scalability, Chaos/Resiliency, Security testing etc. You may/may not be a SME on any of these.

15.Experience working with cross functional teams, dev managers and all the stake holders for the integration and end to end testing.

16.Experience in setting up dashboards and reports to understand current and upcoming work, as well as understand quality of the product under test.

17.Extensive experience in Agile ways of working.

In addition :

1. You are an effective communicator, who has had experience in successfully building and leveraging cross function and cross-team relations to advance team goals.

2. You like to work in a dynamic and fast-paced environment that may require context switching multiple times in a day, while constantly balancing your priorities.

3. You have a strong aptitude for solving complex problems.

Educational Background :

B. Tech/B.E./MS/MTech- in- any Specialization-

KnowledgeWorks Global Ltd. (KGL)
Dot net Developer
Experience:
2 to 5 years
cost:
12 LPA
Mumbai, Bangalore, Chennai & Delhi-NCR

-Project Coordinator who will be in charge of assisting our Project Managers in organizing our ongoing projects. This task involves monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.
-You will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
- Organizing, attending and participating in stakeholder meetings.
- Documenting and following up on important actions and decisions from meetings.
- Preparing necessary presentation materials for meetings.
- Ensuring project deadlines are met.
- Determining project changes.
- Providing administrative support as needed.
- Undertaking project tasks as required.
- Developing project strategies.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assess project risks and issues and provide solutions where applicable.
- Ensure stakeholder views are managed towards the best solution.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

 

What you need to have:

• 3 - 6 years of relevant experience as SEO specialist or similar role
• 3+ years of experience in planning and implementing a successful SEO strategy
• 4 years of experience in web analytics, marketing, and business development
• Expertise in A/B and other testing methods
• Familiarity with HTML, CSS, JavaScript
• In-depth knowledge of research principles and methods and experience in analysing data
• Excellent communication, collaboration and project management skills
• Ability to adapt quickly in fast-paced environments

Experience as a Sales Executive or any relevant role.
Generate Sales and interact with prospective customers through modes likes Mail, Phone, Chat etc.
Verify and nurture daily leads by understanding the Customers requirements.
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Answering potential customers' questions and sending additional information per email.
Manage relationship with key customers and schedule meetings with them on a timely basis.
Assist customers with all knowledge on products and services.
Understanding customers' needs and identifying sales opportunities.
Timely, professional and accurate reply to all incoming sales enquirys received by phone, email and other formats.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Upselling products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Perform follow up for all outbound calls.

Collaborate with team to achieve better results.
Fast learner and passion for sales
Exceptional written, verbal and presentation skills.
Familiarity with IT recruitment is favourably considered.

Qualification: Graduate & Post-graduate.
Note: Only immediate joiners and work at office.

COMPANY PROFILE - Manthan (www.manthan.com) Manthan serves as the Chief Analytics Officer for global consumer industries. With its portfolio of analytic products and solutions Manthan helps its customers derive competitive advantage through data-driven decisions. Manthan’s solutions are architected with deep industry specificity, bringing together analytics, technology and industry-practices to place sophisticated, yet intuitive analytical capability. Headquartered in Bangalore with offices in US, UK, Singapore and Brazil, Manthan’s current client footprint spans 18 countries. Manthan serves the analytics needs of Retail, CPG, Pharma and Market Research industries. Manthan is venture-funded with Norwest Venture Partners, Temasek and Fidelity Private Equity on its board.

Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time

Designs and develops large, complex J2EE applications. Owns critical components of applications, Supports application testing and maintenance releases Supports resolution of production and user issues. Committed Team Player Strong problem solving and analytical skills. Good written and verbal communication skills. Strong knowledge in each of the following: Core Java, Multithreading, collections, Exception handling - Excellent understanding of one or more J2EE technologies, Java Servlets, JMS, JDBC, distributed computing Good working knowledge of messaging middleware, OO design concepts and design patterns Good verbal and written communication skills Experience with Open-Source Technologies, a plus (e.g.: Hibernate, Jakarta Commons, Spring Framework)