Digital Marketing Head

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

**Qualifications:**

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

**Responsibilities:**

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company

Role & responsibilities

• Develop a customer sales pipeline and build new customer relationships
• Work with existing customers to grow the business and find new avenues for new product and business development
• Visit customers to learn about their ingredient needs and offer products from our large product portfolio
• Conduct market research and build networks to find new customer opportunities
• Follow customer requests, sampling and new project development
• Represent the company in Business fairs, conferences, tradeshows

Preferred candidate profile

• Bachelors in Commerce / B.Tech
• 2+ years of B2B sales experience (chemicals, fragrances, flavours, cosmetics, ingredients preferred)
• Proven success in customer acquisition & relationship management
• Customer-centric attitude with strong communication & positive spirit
• Organized, self-driven, able to work independently in fast-paced environments
• Proficient in computers & CRM tools
• Willingness for regular pan-India travel to meet key customers
• Strong interest/knowledge in fragrances, flavours & chemicals
• Innovative mindset with curiosity and big-picture thinking

Location:

• Mumbai, India (Mumbai Office)
• Bangalore office (Bangalore Office)
• Delhi (Work from Home / Remote)

Structured bonus offered in addition to fixed salary

Position requires regular travel within the assigned city/region and neighboring areas

We are looking for a foreign accountant having basic depth knowledge of accounting and proficient with software like Quickbook, Xero, Sage etc.

JOB DESCRIPTION:

You will work as an Associate Product Manager to help develop a product and create an amazing learning experience that directly impacts the lives of millions of Learners across the country.

WHO ARE WE LOOKING FOR?

• Logical bend of mind. Incessant problem solver; the tougher the problem gets, the more fun they have
• Strong product intuition and analytical thinking(Metrics oriented)
• Bias toward data-driven decision-making, combined with solid business judgment
• Has the ability to operate in a very fast-paced, constantly changing and evolving environment
• Strong customer obsession and empathy
• Ability to prioritize work and understand the trade-offs
• Execution focused - ability to infuse execution, milestone focused
• Above all, the candidate must have an outstanding work ethic, should be results-driven and have a strong passion to contribute to the company's vision and mission

ROLES & RESPONSIBILITIES:

• You’ll need to find ways to automate and productize solutions around course experience to improve efficiency
• Identify problems along the learner journey to understand and develop solutions to learner’s pain points
• Gather insights from across teams within the org and conduct external research and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/analysis
• Continuously improve existing products and features to drive higher engagement, retention and customer delight(NPS)
• On an average day you’d be breaking down user problems, creating roadmaps, prioritizing with the team, running daily stand-ups, looking at customer issues, interacting with customers and collaborating with engineers, designers, operations, support team to help create value

WHY NxtWave:

• Get a front-row seat to a high-growth, fast-paced startup
• Accelerated learning curve
• Impact millions of lives and develop role models in every nook and corner of the country
• Work with the founding team of NxtWave who are on a mission to transform India
• High transparency in decision-making
• Market Competitive salary

Skill required:)

• Expert in writing clean, test-driven, easily maintainable, and modular code.
• Having a good working knowledge of database design and maintenance.
• Able to build reusable code and libraries for future use.
• Knowing troubleshooting and debugging applications is essential.
• Should have great performance in UI or backend tests to optimize performance.
• Capable of designing and developing web applications for the PHP platform (Laravel)
• Preferred to collaborate with cross-functional teams to define, design, and ship new features.
• Able to ensure the performance, quality, and responsiveness of web applications.
• Having sound working knowledge of identifying and correcting bottlenecks and fixing bugs.
• Able to work on bug fixing and improving application performance
• Able to constantly discover, evaluate, and implement new technologies to maximize development efficiency.

• 4.5+ years Experience with AngularJS
• Available for immediate joining 
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS, JQuery, NodeJS, GruntJS)
• Hand on and implements complex AngularJS applications, directives, controllers, services
• Critical thinker and problem-solving skills
• Team player

Whom we are looking:

We are looking for “No Matter What” Sales mavericks to join our amazing team in Mumbai. To be successful in this role you need to show loads of initiative and a drive to contribute to a team producing outstanding work. This is a fantastic career defining opportunity filled with variety, challenges and autonomy.

To be successful in this role, you will have

1. Degree in Computer Science/any stream, Masters in Marketing and Sales
2. High energy Selling aptitude with a natural flair to meet people
3. Ability to create and deliver high impact presentations
4. Excellent assertive and pleasant communication skills,
5. Logical analytical and inference skills, ability to show the “big benefits

picture” to prospects;

1. Negotiation skills for a win-win deal for both-Prospect and MOBtexting

Roles &Responsibilities:

1. Identify differentiators to present solution/concept to rope in small, medium& large enterprises.
2. Create a continuous funnel across the sales cycle
3. End to end Sale cycle responsibility from Lead Generation to successful closure through ColdCalling
4. Strategic Account Management of key clients for penetrative cross andupselling, for long term Client retention
5. Create Referral strategies to mine for new business references from satisfiedclients.
6. Client Demos to close the deal.
7. Evolve different calling scripts and follow up methodologies.
8. Understand client need and customize pitch a relevant product/solution
9. Ability to cope with competitive high-pressure business demands
10. Achieve Sales Targets
11. Communicate with Delivery Teams as a bridge for seamless Customerexperience toclients and MOBtexting.