Customer Relationship Executive

Job Title : Senior Software Engineer – Frontend

Work Location : Bangalore (Hybrid – 3 days WFO)

Work Timings : 11 AM to 8 PM IST

Interview Process :

Round 1 : Geektrust Online Technical Interview (1 hour)

Round 2 : Online Interview with Toorak Capital Indian Team (1 hour)

Round 3 : Online Interview with Toorak Capital U.S. Team (30 minutes)

Round 4 : Face-to-Face Interview with the Toorak Team in Bangalore (Mandatory)

Core Requirements :

• 6 to 10 Years of experience as a Web Developer or similar role.

Proficiency in :

• React.js, HTML & CSS, JavaScript / TypeScript, Webpack, Micro-frontend architecture, Backend for Frontend (BFF) architectural pattern.
• Familiarity with version control systems like Git.
• Excellent debugging, problem-solving skills, and attention to detail.
• Strong communication skills and ability to work in a team.
• Bachelor's or Master’s degree in Computer Science, Computer Engineering, or an equivalent field.

Preferred Skills :

• Experience with Node.js.
• Experience with Content Delivery Networks (CDNs) and deploying applications.
• Experience with GCP services and Jenkins for build processes.
• Knowledge of JavaScript frameworks and libraries for web analytics.

Responsibilities :

• Develop cloud-based web applications using React.js, HTML, and CSS.
• Collaborate with UX designers to create and refine prototypes, ensuring an excellent user experience.
• Work closely with backend engineers to ensure seamless integration.
• Implement and optimize micro-frontend architecture.
• Write clean, efficient, and well-documented code.
• Stay up to date with industry trends and best practices.
• Work closely with cross-functional teams to deliver high-quality products on time.
• Implement build processes using Jenkins and deploy applications to CDNs.

• Design, develop, and maintain both front-end and back-end web applications.
• Work with front-end technologies like HTML, CSS, JavaScript, and popular frameworks (React, Angular, Vue.js).
• Build and maintain robust, scalable APIs using server-side languages like Node.js, Python, Ruby, or Java.
• Collaborate with product managers, designers, and other stakeholders to define technical requirements and solutions.
• Write clean, efficient, and maintainable code while following best practices.
• Implement responsive and user-friendly web designs that provide an excellent user experience.
• Work with databases (SQL/NoSQL) and optimize queries for performance.
• Ensure cross-browser compatibility, accessibility standards, and mobile responsiveness.
• Troubleshoot, debug, and upgrade existing applications.
• Participate in code reviews, testing, and ensure the quality of the software delivered.
• Stay updated with the latest industry trends and technologies to continuously improve our development practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Proven experience (X+ years) in full-stack development.
• Strong proficiency in front-end technologies (HTML, CSS, JavaScript, React/Angular/Vue.js).
• Experience with back-end technologies (Node.js, Python, Ruby, Java, etc.).
• Familiarity with RESTful API design and development.
• Experience working with databases (MySQL, MongoDB, PostgreSQL, etc.).
• Familiarity with version control systems, preferably Git.
• Understanding of agile software development methodologies.
• Ability to collaborate effectively in a team environment.

Saint Anton Hospital Company is the leader in our Healthcare industry. work on-site and oversee the deployment, adoption, and management of Saint Anton Hospital.

The IT System Administrator is responsible for the effective provisioning, installation/configuration, operation, and maintenance of the system’s hardware and software and related infrastructure both in the hospital and in the residential area.

(S)He is involved in technical research and development to guarantee continuous innovation within the infrastructure.

The Hospital IT System Administrator is in charge of the teaching and supervision of the local IT Staff.

(S)He is responsible to the Hospital Manager and to the IT Field Operations Department based in Milan.

 If you're hard-working and dedicated, Saint Anton is a perfect place to grow your career. Apply now!

Responsibilities for System Administrator

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance

Qualifications for System Administrator

1. Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
2. 3-5 years of database, network administration, or system administration experience
3. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
4. Working knowledge of virtualization, VMWare, or equivalent
5. Strong knowledge of systems and networking software, hardware, and networking protocols
6. Experience with scripting and automation tools
7. A proven track record of developing and implementing IT strategy and plans
8. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Job Title: Lead Generation Trainee 

Overview: As a Lead Generation Trainee, you will be responsible for identifying and qualifying potential leads for our company's products or services. This entry-level position provides an opportunity to learn and develop essential skills in sales and marketing, particularly in the area of lead generation. You will work closely with the lead generation team to understand strategies, tools, and techniques used to identify and engage potential customers. 

Qualifications: 

• Bachelor's degree in business administration, Marketing, or related field preferred. 
• Strong communication skills, both verbal and written. 
• Ability to research and analyze information effectively. 
• Excellent organizational and time management abilities. 
• Basic understanding of sales and marketing concepts. 
• Proficiency in Microsoft Office suite and CRM software. 
• Self-motivated with a desire to learn and grow in the field of lead generation. 

Benefits: 

• Comprehensive training and mentorship program. 
• Opportunity for career advancement within the lead generation team or other areas of the company. 
• Competitive salary and benefits package. 
• Exposure to cutting-edge tools and technologies used in lead generation. 
• Dynamic and collaborative work environment.

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

• 10 – 18 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
• A classic enterprise solution seller with hands-on experience in technology.
• A strong passion for overachieving enterprise sales numbers in a hunting profile.
• Ability to recruit and build a team of Sales representatives and mentor them.
• Initially would be an Individual contributor and will build the team steadily.
• Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
• On-the-foot thinker and ability to build long-lasting professional relationships.
• You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
• Would be an Individual contributor but aiming to become a Sales Leader.
• Would already have working relationships across enterprise leaders in HR / IT / PMO teams
• Hunter - appetite for opening and closing new accounts.
• Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
• Experience managing complex sales cycles.
• Driven, self-motivated, proactive, and excited about being at a start-up
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
• Strong executive presence.
• Experience selling to HR and TA leads would be an added advantage.
• Experience selling to the IT and ITES/BPO sector will be an added advantage.
• Experience selling HR tech solutions will be an added advantage.