Customer Relationship Executive

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. 

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry. 

Visit us at https://www.shipthis.co 

JOB DESCRIPTION 

Job Overview: We are seeking a highly skilled Software Tester to join our dynamic and fast-paced team. As a Software Tester, you will be responsible for ensuring the quality of Shipthis' ERP software by designing and executing tests, identifying and documenting bugs, and verifying fixes. You will work closely with our developers and project managers to ensure timely delivery of high-quality software. 

What You'll Be Doing 

• Design and execute comprehensive test plans for Shipthis' ERP software, including unit tests and end-to-end tests  
• Identify, document, and track defects found during testing and verify fixes  
• Design, develop, and execute automated test scripts using industry-standard testing tools. Ensure efficient and effective test coverage for both new features and regression testing. 
• Collaborate with developers to resolve issues and improve the quality of software 
• Work closely with project managers to ensure timely delivery of software  
• Participate in continuous improvement efforts to enhance the testing process and increase efficiency  
• Keep up to date with emerging trends and technologies in software testing 

Requirements: 

• Proficiency in JavaScript and experience writing unit tests and end-to-end tests using modern JavaScript testing frameworks 
• Experienced in automated testing tools such as Selenium, JUnit, TestNG, Cypress or similar. 
• Documentation of test cases and regular update of Test Scripts and Test Data 
• Knowledge of Angular and Python is required 
• Strong analytical and problem-solving skills 
• Attention to detail and ability to identify and track issues effectively to closure 
• Ability to work independently and as part of a team 

Who can apply 

• Bachelor’s/master's degree in engineering/ computer science or any other domain with a strong orientation toward computer programming as part of the coursework or projects 
• Experience in end-to-end Manual/Functional testing of applications (preferably SaaS platforms) 
• Have relevant skills and interests. 
• Female candidates returning to work after a career break are strongly encouraged to apply  
• Can start the job immediately.  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.  

JOB SYNOPSIS 

• Job Role: Software Tester 
• Location: Bangalore 
• Job type: Full-time, permanent  
• Experience: (2-5) years 
• Industry Type: Software Product 
• Functional Area: Software Development 

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Job Summary:

As a Cloud Architect at organization, you will play a pivotal role in designing, implementing, and maintaining our multi-cloud infrastructure. You will work closely with various teams to ensure our cloud solutions are scalable, secure, and efficient across different cloud providers. Your expertise in multi-cloud strategies, database management, and microservices architecture will be essential to our success.

Key Responsibilities:

• Design and implement scalable, secure, and high-performance cloud architectures across multiple cloud platforms (AWS, Azure, Google Cloud Platform).
• Lead and manage cloud migration projects, ensuring seamless transitions between on-premises and cloud environments.
• Develop and maintain cloud-native solutions leveraging services from various cloud providers.
• Architect and deploy microservices using REST, GraphQL to support our application development needs.
• Collaborate with DevOps and development teams to ensure best practices in continuous integration and deployment (CI/CD).
• Provide guidance on database architecture, including relational and NoSQL databases, ensuring optimal performance and security.
• Implement robust security practices and policies to protect cloud environments and data.
• Design and implement data management strategies, including data governance, data integration, and data security.
• Stay-up-to-date with the latest industry trends and emerging technologies to drive continuous improvement and innovation.
• Troubleshoot and resolve cloud infrastructure issues, ensuring high availability and reliability.
• Optimize cost and performance across different cloud environments.

Qualifications/ Experience & Skills Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 10 - 15 Years
• Proven experience as a Cloud Architect or in a similar role, with a strong focus on multi-cloud environments.
• Expertise in cloud migration projects, both lift-and-shift and greenfield implementations.
• Strong knowledge of cloud-native solutions and microservices architecture.
• Proficiency in using GraphQL for designing and implementing APIs.
• Solid understanding of database technologies, including SQL, NoSQL, and cloud-based database solutions.
• Experience with DevOps practices and tools, including CI/CD pipelines.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Deep understanding of cloud security practices and data protection regulations (e.g., GDPR, HIPAA).
• Experience with data management, including data governance, data integration, and data security.

Preferred Skills:

• Certifications in multiple cloud platforms (e.g., AWS Certified Solutions Architect, Google Certified Professional Cloud Architect, Microsoft Certified: Azure Solutions Architect).
• Experience with containerization technologies (Docker, Kubernetes).
• Familiarity with cloud cost management and optimization tools.

Technical Knowledge (Must Have)

• Strong experience in SQL / HiveQL/ AWS Athena,
• Strong expertise in the development of data pipelines (snaplogic is preferred).
• Design, Development, Deployment and administration of data processing applications.
• Good Exposure towards AWS and Azure Cloud computing environments.
• Knowledge around BigData, AWS Cloud Architecture, Best practices, Securities, Governance, Metadata Management, Data Quality etc.
• Data extraction through various firm sources (RDBMS, Unstructured Data Sources) and load to datalake with all best practices.
• Knowledge in Python
• Good knowledge in NoSQL technologies (Neo4J/ MongoDB)
• Experience/knowledge in SnapLogic (ETL Technologies)
• Working knowledge on Unix (AIX, Linux), shell scripting
• Experience/knowledge in Data Modeling. Database Development
• Experience/knowledge creation of reports and dashboards in Tableau/ PowerBI

Qualification : 12^th completed, degree.

Job Types : Full-time, Fresher.

JOB DESCRIPTION:

 Build long-lasting client relationships and valuate customers needs.

 Meet personal and team sales targets.

 Attend meetings, sales events and trainings often.

 Report and provide feedback to management using financial statistical data.

 Manage your client database within your assigned area.

  More you work, more is your gain.