Customer Relationship Executive - IT Sales & Services
Work Location : Coimbatore In person
Experience : 1 + Years
Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer
Care,
- Professional attitude and appearance.
- Excellent communication skills
- Exp. in Software/ IT Hardware industrial /Automation Sales & Services
- Good knowledge of social media platforms, trends, and best practices.
- Hands-on experience with Instagram, YouTube, LinkedIn, and emerging platforms
- Greet and assist visitors in a professional manner.
- Manage front desk operations and maintain a welcoming environment.
- Handle Service calls follow-up Emails & queries efficiently.
- Coordinate Sales & Services calls, appointments, meetings, and office schedules.
- Maintain records and update databases as required.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Proficiency with CRM tools and SAP or similar ERP systems for managing orders
- Maintaining the database of the customers on a regular basis into CRM.
- Suggesting solutions based on customers needs and requirements.
- Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues
Technical Graduate background added advantage
• 1-2 years of proven experience
Shubham Vishwakarma
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