Shogan Systems

Customer Relationship Executive - IT Sales & Services

Work Location : Coimbatore In person

Experience : 1 + Years

Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer

Care,

• Professional attitude and appearance.
• Excellent communication skills
• Exp. in Software/ IT Hardware industrial /Automation Sales & Services
• Good knowledge of social media platforms, trends, and best practices.
• Hands-on experience with Instagram, YouTube, LinkedIn, and emerging platforms
• Greet and assist visitors in a professional manner.
• Manage front desk operations and maintain a welcoming environment.
• Handle Service calls follow-up Emails & queries efficiently.
• Coordinate Sales & Services calls, appointments, meetings, and office schedules.
• Maintain records and update databases as required.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Proficiency with CRM tools and SAP or similar ERP systems for managing orders
• Maintaining the database of the customers on a regular basis into CRM.
• Suggesting solutions based on customers needs and requirements.
• Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues

Technical Graduate background added advantage

• 1-2 years of proven experience

Social Media Marketing Specialist

Job Summary:

We are looking for a dynamic and results-oriented Social Media Marketing Executive to manage and enhance Shogan Systems presence across social media platforms. Based in our Coimbatore office, this role involves developing and executing social media strategies to increase brand awareness, engage our community, and drive growth. This is a dedicated work-from-office position. If you're passionate about creating engaging content and driving online growth for our websites across various social media channels, including Facebook, YouTube, Twitter, Instagram, LinkedIn and more, then this role is perfect for you.

Responsibilities:

•   Manage and oversee social media platforms.
•   Develop and execute social media strategies.
•   Develop and execute SM Paid Campaigns.
•   Create social media calendars and schedule posts effectively.
•   Generate brand awareness to capture the attention of the target audience.
•   Respond promptly to comments and inquiries on social media.
•   Monitor and analyse social media metrics and trends.
•   Collaborate with Copywriters and Graphic Designers to ensure cohesive brand messaging.

Requirements:

•   Demonstrated understanding of engagement metrics and key performance indicators (KPIs) in social media.
•   Proficient in conducting research to inform social media strategies.
•   Sound knowledge of social media scheduling platforms.
•   Strong proofreading and editing skills.
• Excellent oral and written communication skills.
•   Good understanding of paid social media advertising.
•   Ability to craft compelling and catchy content.
•   Exceptional multitasking abilities and prioritization skills.
•   In-depth knowledge of various social media platforms.

Qualifications/Experience:

• Minimum bachelor’s degree in a related field.
• 1-3 years of experience as a Social Media Executive or in a similar position.
• Experience with e-commerce website projects preferred.

Pay: ₹18,000 - ₹20,000 per month (based on experience)

Work Location: Coimbatore In person