
Toolstr builds software that helps businesses sell better and manage operations more efficiently. We are a fast-growing SaaS startup serving merchants globally and are looking for a Customer Relations Executive to join our team.
This role blends sales, support, and service responsibilities. You will be the first point of contact for merchants, helping them understand our products, resolving their queries, and ensuring a smooth experience throughout their journey with us.
Responsibilities
- Identify, qualify, and convert leads through inbound and outbound channels
- Conduct product demos, explain value propositions, and close deals
- Handle incoming customer queries during shift hours (sales, support, or general service)
- Troubleshoot customer issues and coordinate with internal teams for resolutions
- Maintain accurate records of interactions and pipeline in CRM or helpdesk tools
- Consistently meet sales and service targets while ensuring customer satisfaction
- Share customer insights with product and marketing teams to improve overall experience
Requirements
- 1 to 3 years of experience in B2B SaaS or Shopify apps sales, support and service
- Excellent communication skills (spoken and written English)
- Comfortable working in late-shift hours (3:00 PM – 12:00 AM IST)
- Ability to manage both sales conversations and support queries with professionalism
- Self-motivated, target-driven, and eager to grow with a fast-moving startup
What We Offer
- Competitive salary with performance-based incentives
- Hybrid working flexibility from Pune
- Opportunity to work with global customers across multiple regions
- Growth path into senior roles in sales, customer success, or account management
- A collaborative environment with direct exposure to the leadership team

About toolstr
About
Toolstr is solving local commerce on Shopify with a suite of themes and apps.
Tech stack
Candid answers by the company
Toolstr is solving local commerce on Shopify with a suite of themes and apps.
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