Customer Relation Executive

Designation - Business Analyst

Experience – Min 4+ Yrs.

Location – Ahmedabad

Roles and Responsibilities:

1. Working closely with the sales team on proposals and pitches for business.

2. Attending meetings with business development managers and acting as a technical expert.

3. Manage the entire proposal life-cycle which will include scope finalization, solution review, commercials, and proposal

submission.

4. Working closely and collaboratively with clients to devise effective solutions.

5. Ensuring that the company service can deliver on the client's requirements.

6. Working closely with clients to understand and capture requirements.

7. Replying to clients following requests for information and proposal requests.

8. Presenting proposals to clients alongside members of the sales team.

9. Producing detailed costings for clients and ensuring the contract is profitable.

10. Providing the estimation to sales team.

Must Haves:

Have exp in providing cost estimation to sales team

Have exp working in pre and post sales

Working exp in IT Service based industry

Desired Skills:

1. Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis,

Technology Solution Design, Effort, and Cost Estimation, Proposal Preparation, Client Presentations and Cross-Functional

Collaboration.

2. Should have worked on the presales role in terms of guiding on Innovations in Solution, Identifying Win Themes,

Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.

3. Must have Hands-on experience in Solutioning, Design & estimation, sizing and proposal writing.

4. Ability to work with multiple stakeholders, business units and partners for complex opportunities.

5. Process Oriented and adherence to reporting and approval requirements.

6. Significant exposure to various technology stacks in Digital; UX, Mobility, IoT, eCommerce, etc.

7. Excellent communication and presentation skills.

8. Experience at working both independently and in a team-oriented, collaborative environment is essential.

9. Good experience with Presales, Wire framing, ballparks, estimations etc.

About the Role:

We are seeking a talented and motivated L2 Software Development Engineer to join our dynamic team. As an L2 engineer, you will be responsible for designing, developing, and maintaining high-quality software solutions while working closely with cross-functional teams. Your role will include troubleshooting complex issues, implementing best practices, and contributing to the architecture and scalability of our systems.

Key Responsibilities:

• Design, develop, test, and maintain software solutions in accordance with business and technical requirements.
• Write clean, efficient, and well-documented code, following industry standards and best practices.
• Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver new features and improvements.
• Troubleshoot and resolve complex software issues across multiple systems and layers of the stack.
• Optimize application performance, scalability, and security.
• Conduct code reviews, mentor junior engineers, and contribute to continuous improvements in development processes.
• Participate in the full software development lifecycle (SDLC), from requirement gathering to deployment and monitoring.
• Stay updated with emerging trends and technologies in software development and actively contribute to process improvements.
• Document technical specifications, architecture, and development processes.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 1-2 years of experience in software development, with expertise in one or more programming languages (e.g., Python, Java, C++, JavaScript, etc.).
• Strong knowledge of object-oriented design, algorithms, and data structures.
• Experience with version control systems (e.g., Git) and familiarity with CI/CD pipelines.
• Solid understanding of databases (SQL and/or NoSQL) and API design (RESTful/GraphQL).
• Familiarity with cloud platforms (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes) is a plus.
• Strong problem-solving skills with the ability to troubleshoot and resolve complex software issues.
• Excellent communication skills, both verbal and written, with the ability to collaborate effectively in a team environment.
• Experience working in an Agile development environment.

Preferred:

• Experience with front-end technologies (React, Angular, or Vue.js) or mobile development is a plus.
• Knowledge of DevOps practices and tools for automation and infrastructure management.
• Familiarity with testing frameworks and best practices in software testing (unit, integration, end-to-end testing).
• Experience working with microservices architecture and distributed systems.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Work-life balance and flexible work arrangements.
• Exposure to cutting-edge technologies and challenging projects.
• A collaborative and inclusive work environment.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Role Description

India Accelerator is seeking a talented Product Designer (UI/UX) to join our team full-time in Gurugram for a hybrid role. The successful candidate will work collaboratively with cross-functional teams to design, develop and implement user-centered designs for our learning platforms. They will be responsible for wireframes, prototypes, user flows, and the overall user interface design. Additionally, they will work closely with the product and engineering teams to ensure consistent and intuitive user experiences across all interfaces. Remote work accepted when necessary.

Qualifications

• 5+ years of experience in designing web and mobile applications, with emphasis on user experience design
• Portfolio of compelling and intuitive designs which reflect a clear understanding of user-centric design processes
• Ability to translate concepts into wireframes and prototypes
• Expertise in design tools such as Sketch, Figma, or Adobe Creative Suite
• Understanding of HTML, CSS and JavaScript is an asset
• Prior experience in edtech is a plus but not required
• Excellent communication skills and the ability to collaborate with cross-functional teams
• Bachelor's degree or higher, in Design, HCI, UX, or a related field.

Skills Required

1. Good with React Native

2. Some who has worked on consumer Apps

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features

We are looking for a Sales Intern with good communication skills who can run the sales drive for our software products.

• Strong Interpersonal Skills
• Strong Self Motivation
• Fluency in English

• Convincing Ability

1. Carry out Sales Drive.
2. Observing and carrying out sales processes.
3. Updating documents and sales records.
4. Reviewing sales performance against sales targets.
5. Finding U.S.A clients and getting service contracts in software from them.

6. Identifying potential weaknesses and offering improvement suggestions.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.