Customer Relation Executive

Hiring: Customer Support Associates (International Voice Process)

We are looking for dynamic and customer-focused individuals to join a leading global customer support process. If you have prior BPO experience and strong communication skills, this is your chance to level up.

Job Role: Customer Support Executive (International Voice)

Key Responsibilities:

• Handle inbound/outbound customer queries via voice support
• Resolve customer concerns related to orders, payments, and general inquiries
• Deliver a high-quality customer experience with every interaction
• Maintain accurate records of customer interactions

Eligibility Criteria:

• Any Graduate / Undergraduate
• Freshers and experienced both are eligible
• Strong English communication skills (spoken & written)
• Comfortable working in rotational shifts

Preferred:

• Experience in customer support

Compensation:

• Salary up to ₹35,000 CTC + Upto 8k incentives + Upto 4k travel allowance

Selection Process:

• HR Round
• Operations Round
• Versant Test: C1 Level (US Voice)

Work Schedule:

• 5.5 days working
• Rotational shifts & weekly offs

Transportation:

• ₹180 × number of night shifts (for male employees)
• One-sided cab facility for female employees during odd hours

Why You Should Apply:

• Work with a globally recognized support process
• Fast-paced environment with growth opportunities
• Exposure to international customer handling

About VisibilityStack

VisibilityStack is a demand capture platform that helps businesses capture the demand for their solution, wherever their audience is searching, whether it's Google Search or AI-Search platforms or LLMs. The platform is powered by AI agents that identify what your audience is asking to look for a solution like yours, engineer content that answers those questions, and structure it so Google and AI systems can easily understand and recommend it in their responses. We also strengthen your online credibility through strategic backlinks and a strong social presence.

Everything is guided by real-time data and analytics. We system continues to analyze what's working, remove what does not, and keep your content working around the clock. The result is simple: the right people can find you, trust you, and reach out when they need what you offer.

The Role

We need a Senior Engineer who ships production code that scales. You'll be the technical anchor—building critical infrastructure, solving complex problems, and mentoring junior developers through code reviews and pair programming.

You'll shape our future in four key ways: writing the code that becomes our foundation, We’re looking for a Next.js Developer (Full-Stack) who can build and ship modern web products end-to-end. You’ll work across frontend, backend, and cloud (AWS) and collaborate closely with product and design to deliver fast, reliable experiences. A strong plus: you have a knack for AI-enabled products—you understand how to integrate LLM features thoughtfully, not just “add a chatbot”. This is about technical leadership through excellence.

What's in it for you:

1. Own mission-critical systems end-to-end — Your code directly generates customer revenue
2. Skip the politics, ship products — No layers of approval, no enterprise bureaucracy
3. Shape product direction — Your technical insights influence product strategy, not just implementation
4. Learn cutting-edge AI in production — Work with LLMs, vector databases, and agent orchestration at scale
5. Shape technical decisions and processes — Your input matters on how we build, not just what
6. Accelerated growth path — As we scale, you choose: become our technical lead or remain a deeply influential IC
7. Direct founder access — Collaborate on product vision, not just execute specs

Location: Janakpuri, Delhi (Hybrid - Maker's Schedule)

Our Work Philosophy:

We follow the Maker's Schedule, not the Manager's Schedule. This means uninterrupted blocks of deep work when you're building, and high-bandwidth collaboration when we're solving problems together.

In Practice:

1. In-office days: Whiteboard architecture sessions, rapid product iterations, deep dives into product strategy, complex debugging that needs three minds on one problem
2. Deep work days: Uninterrupted coding from wherever you work best—home, office, or that coffee shop with perfect noise levels
3. Balance by design: We optimize for both intense collaboration and deep focus

The best technical breakthroughs happen in two modes: intense in-person collaboration where ideas bounce rapidly, and deep solo work where complex problems get solved. We protect both.

Responsibilities

• Build and maintain production-grade web applications using Next.js (App Router preferred), React, and TypeScript.
• Develop full-stack features including APIs, server actions, background jobs, and integrations.
• Architect and implement scalable systems on AWS (deployment, monitoring, security, performance).
• Work with databases (SQL/NoSQL), caching layers, and queues where appropriate.
• Collaborate with product/design to turn requirements into clean UX and shippable increments.
• Own quality through testing, code reviews, CI/CD, observability, and performance tuning.
• Contribute to technical decisions, architecture, and best practices across the team.

What You’ll Bring (Required)

• Strong experience with Next.js + React + TypeScript in real production apps.
• Solid full-stack fundamentals:API design, authentication/authorization
• data modeling and query optimization
• debugging distributed systems issues
• Strong working knowledge of AWS, such as: Lambda, ECS/Fargate, EC2, S3, CloudFront
• RDS/DynamoDB, API Gateway
• IAM, secrets management, VPC basics
• CI/CD and infrastructure practices (Terraform/CDK is a plus)
• Good engineering habits: clean, maintainable code
• testing mindset
• performance and security awareness

AI Product “Knack” (Preferred / Nice to Have)

• Experience integrating AI features using APIs (e.g., OpenAI, Anthropic, Bedrock) including:prompt/version management
• structured outputs / tool calling
• retrieval (RAG) patterns and embeddings (basic familiarity is fine)
• Ability to design AI features with UX and safety in mind:latency expectations, fallbacks, streaming responses
• evaluation/quality loops, guardrails, and logging
• Curiosity about how AI changes workflows and product capabilities.

Tech Stack (Example)

• Next.js, React, TypeScript, Tailwind (or similar)
• Node.js, Postgres/MySQL (and/or DynamoDB)
• AWS (Lambda/ECS/S3/CloudFront/RDS), CI/CD (GitHub Actions, etc.)
• Observability: CloudWatch, Sentry, OpenTelemetry (any equivalent)

What Success Looks Like

• You can take a feature from idea → implementation → deployment with minimal oversight.
• You ship reliable releases and improve system performance and DX over time.
• You help the team build AI-powered features that users actually trust and use.

Teknobuilt is an innovative construction technology company accelerating Digital and AI platform to help all aspects of program management and execution for workflow automation, collaborative manual tasks and siloed systems. Our platform has received innovation awards and grants in Canada, UK and S. Korea and we are at the frontiers of solving key challenges in the built environment and digital health, safety and quality.

Teknobuilt's vision is helping the world build better- safely, smartly and sustainably. We are on a mission to modernize construction by bringing Digitally Integrated Project Execution System - PACE and expert services for midsize to large construction and infrastructure projects. PACE is an end-to-end digital solution that helps in Real Time Project Execution, Health and Safety, Quality and Field management for greater visibility and cost savings. PACE enables digital workflows, remote working, AI based analytics to bring speed, flow and surety in project delivery. Our platform has received recognition globally for innovation and we are experiencing a period of significant growth for our solutions.

Job Responsibilities

As a Quality Analyst Engineer, you will be expected to:

· Thoroughly analyze project requirements, design specifications, and user stories to understand the scope and objectives.

· Arrange, set up, and configure necessary test environments for effective test case execution.

· Participate in and conduct review meetings to discuss test plans, test cases, and defect statuses.

Execute manual test cases with precision, analyze results, and identify deviations from expected behavior.

· Accurately track, log, prioritize, and manage defects through their lifecycle, ensuring clear communication with developers until resolution.

· Maintain continuous and clear communication with the Test Manager and development team regarding testing progress, roadblocks, and critical findings.

· Develop, maintain, and manage comprehensive test documentation, including:

o Detailed Test Plans

o Well-structured Test Cases for various testing processes

o Concise Summary Reports on test execution and defect status

o Thorough Test Data preparation for test cases

o "Lessons Learned" documents based on testing inputs from previous projects

o "Suggestion Documents" aimed at improving overall software quality

o Clearly defined Test Scenarios

· Clearly report identified bugs to developers with precise steps to reproduce, expected results, and actual results, facilitating efficient defect resolution

Mandatory Experience Requirement

• Total experience: More than 7 years in Software Testing / Quality Assurance
• Minimum 2 years of hands-on experience in Automation Testing
• Experience in:
• Mobile Application Testing (Android/iOS)
• Web Application Automation
• Automation frameworks and scripting tools
• Strong understanding of QA processes and defect lifecycle management

Key Responsibilities

• Analyze project requirements, user stories, and technical specifications.
• Prepare test plans, test cases, and test scenarios.
• Execute manual and automated test cases for web and mobile applications.
• Set up and manage test environments.
• Identify, log, prioritize, and track defects through resolution.
• Coordinate closely with developers and the Test Manager on issue resolution.
• Maintain test documentation including reports, test data, and quality improvement suggestions.
• Provide insights to improve overall product quality and performance.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

Experience: Mobile testing (both Android & iOS).

Technical Skills:

Strong in debugging.

Well-versed with API level validation from logs.

Familiar with database-level validation and queries.

Experience in backend testing and understanding of service interactions.

Testing Coverage:

Capable of designing end-to-end test cases.

Strong in negative, edge-case, and performance scenarios coverage.

Process Knowledge:

Familiar with Agile ceremonies (Grooming, Sprint Planning, Retrospective) and QA roles and responsibilities.

Can contribute effectively in bug triage and RCA discussions.

Candidate need to do outcall and explain about banking products like (Personal Loans, Credit Cards, Insurance plans, FD's, Investment Plans etc.,)

Need to reach the monthly targets

Need to resolve customer Queries

Maintain good communication skills in Humble Manner

Good Convincing skills

Working Hours 9 Hrs (1 hour Break)

6 days Working (Monday to Saturday)

Salary Details (16000/- CTC to 20500/- CTC) Depends on candidate experience salary will can be negotiable.

Sunday Week Off

2 nd Saturday and 4th Saturday will be Week off

Complete Dayshifts Timings 9:00 AM TO 6:30 PM

2-Way transportation will be provided

Point to point Pick and Drop will available

Work from Office 

Required Experience

3 - 8 Years

Skills

Java/J2EE,

Spring,

microservices

+ 1 more

• Develop unit, integration, and functional tests within Grails/Java and contribute to new architectures design for multi-tier Java EE-based products in a SOA environment.
• Interact with Business Analysts to understand software build configuration and testing processes, documenting application functionality and programming accordingly.
• Collaborate with a talented software team to work on various types of applications, ensuring the building of backend APIs using Java-based technologies.
• Stay updated with the latest trends and technologies, conducting POCs on new technical stacks to support and maintain a portfolio of applications.
• Utilize core Java skills to define, design, develop, integrate, test, deploy, maintain, and troubleshoot applications and tools written in Java and other related languages.
• Provide technical expertise in Java development, including Spring, Hibernate, and building scalable solutions for large web application deployments.
• Participate in the full SDLC, from requirements and design to development, testing, and deployment, ensuring the implementation of best practices and industry-standard procedures.
• Possess hands-on experience with Java, J2EE, Spring Boot, microservices, and web services, while also demonstrating proficiency in writing enterprise-strength code and developing backend APIs.
• Work in an agile environment, supporting users by developing documentation and offering assistance with tools, while promoting established development standards and change control procedures.

• Well versed in Core Java, OOPs concepts, collections, multi-threading, concurrency, lambdas, and streams.
• Hands-on knowledge of Spring Core, MVC, JPA, Security, transaction
• Working knowledge of REST API designing as well as development, using Spring.
• Exposure to Spring Boot, Docker, Kubernetes, OpenShift for the microservices environment.
• Savvy with SQL and database concepts.
• Ability to use frameworks like JUnit, Mockito, etc., for implementing unit testing.
• Sound understanding of code versioning tools, such as Git/bit bucket with Maven.
• Should have worked in a CI/CD environment with TeamCity/Jenkins.